51 Ontario Volkswagen Dealers

The sales service i received from Jamie at this - Happy Shopper

The sales service i received from Jamie at this dealership was excellent. Throughout the process of purchasing a car she was extremely knowledgable, efficient and had a great sense of humour. The process was smooth and communication between departments was great from road test, tires and financing. Many Thanks

They have the worst service advisors and services. - Varshil Shah

They have the worst service advisors and services. VW sold me a car with service package by letting me know, everything is covered, you don’t have to worry about any thing after buying this car! I am having vibration issues in my breaks they want to charge me for that. They have checked my breaks last time as I had the same concern! Didn’t charged me any thing nor fixed it! Had an issue with the suspension making cranking noise! Started just after 15k kilometres, mentioned to this guys, this also didn’t get fixed! On top of that they said all cars in this segment have this issue! Sounds like a company problem not my fault! Came to service centre again having same issues! Now they want to charge me for everything thats not fixed in last service as their fault! Thats totally wasting the time coming to this service department! They don’t know how to fix the cars!

Will was a very positive and committed salesman who - CA

Will was a very positive and committed salesman who ensured the customer was happy. Once the deal was made the people continued to provide great attention to detail and ensured our satisfaction. I would recommend.

our vehicle 202 VW Atlas was dropped off at service for a - deliacostasells

our vehicle 202 VW Atlas was dropped off at service for a break light. we walked out with a $1,487.42 balance due on an item was was still under warranty. their explanation, we had installed after market brakes.... e. brake was not releasing was the issue.... We have been leasing vehicles for a few years and now because of $1400 they will not see another dollar from us. We are in dismay with the customer service manager.

I booked an appointment for our Atlas Cross Sport - shertrom

I booked an appointment for our Atlas Cross Sport 30,000km service and after picking up our vehicle we noticed the air conditioning was no longer working and had been working fine before the service. This was the first week of August. We have left the car with them three different days to have it diagnosed and repaired. They told us they had to order a special gas that can help detect the leak. It is now October 1st and I have left numerous messages with no returned calls I'm done with this dealership. Even when I was able to reach someone the excuses are getting hard to believe. This dealership treated us very well in the sales end, but the Service department is the worst I've ever dealt with. Good By and Good Riddance. Pi##ed Off

Wanted to buy a used VW even alot. - dorimoncrief

Wanted to buy a used VW even alot.of money asked if they would throw in a set of snows. They offered to pay half. I'm spending thousands and they can't throw in $1300 snows but offer snow to costumers that buy new. I was ready to buy the vehicle right there. Not happy

I bought a 2019 VW Jetta from Dave and dealing with him... - georgeauto

I bought a 2019 VW Jetta from Dave and dealing with him was great I didn't feel any pressure buying a car and I'm very happy with it

Unfortunately their after sales service is less than - Jake Howling

Unfortunately their after sales service is less than adequate. You tell them about issues you have been having and they don't even scan for the errors just saying they didn't notice anything. You tell them about another issue with a brand new car and they don't even put the notes in the service record or have any idea of when they can fix it or even look at the problem. To top it all off they refuse to allow you to have a shuttle lift back to work because there was no charge for warranty work and only allow use of the shuttle if you have paid for a repair. I have never experienced this lack of care from any of the many other dealers in the past. After sales service rates a big zero.

Cars been in the shop for over 3 weeks for a fuel - Viral

Cars been in the shop for over 3 weeks for a fuel injector. They tell me they're short staffed.... Never buying another Volkswagen ever.

Purchased a vehicle from Andrew; outstanding service - eckerichinge

Purchased a vehicle from Andrew; outstanding service from start to finish. Very professional,courteous and knowlageable

Awesome staff and professional service. - Mary G

Awesome staff and professional service. I couldn't walk away without purchasing my second Volkswagen. I appreciated the friendly,caring sales staff. They treated us like family. Cheers.

Regarding rattle issues on my 2022 GTI, Christian and the - Fastfoils

Regarding rattle issues on my 2022 GTI, Christian and the service department were fantastic at correcting the issues and provided me with a loaner as well as email updates regarding the status of the repair. Highly recommend Alliston VW.

Having owned many different cars over the years, I can... - evilg

Having owned many different cars over the years, I can say, without reservation that this dealership offers the best service I have ever had. They are friendly, and knowledgeable, and throughout this COVID 19 problem they continue to be accommodating. I feel safe in there.

Unless your car is under warranty, they don't want to do - eric simpson

Unless your car is under warranty, they don't want to do anything else. They cant even fix something correctly under warranty because my car is still rattling after they replaced the headliner (under warranty). I complained about a constant sound and they took it for a few test drives. They claimed they didn't hear anything. I made a recording with my phone as Marcel suggested and sent it to them, they still claim they don't hear it and told me to wait because "Sometimes it goes away after a while". It was just a stalling tactic because after 1 year of replacement, their warranty ends. Paul is usually nice but he seemed uninteresed in fixing something he customized on my car that failed (I paid time for him to do). What do you expect when under the "leadership" of crooked John Mierins (Also owner of Bytek VW). Stay clear of there as well. Save your money, Go elsewhere for better service.

Great service, great pricing and great products. - Rob

Great service, great pricing and great products. Thanks Troy for making this a great experience and getting us the right vehicle. Love the Atlas.

I've purchased vehicles from this dealership for over 18 - jf1379

I've purchased vehicles from this dealership for over 18 years, and they've always treated me fairly and warmly. From sales to service, I find Downtown VW exceptionally professional and respectful of my time and money. Highly recommend.

Poor service. - Prlj2011

Poor service. Was in to get a routine tune up. Was told water pump needed replacement but that it was under warrant, so I agreed. Once it was all done Robin, service manager, said water pump was not under warranty and that I would have to pay. Very unprofessional and slimy tactics. I questioned this and was told my the manager Caroline things would be corrected, this was over 5 months ago. Will never buy and Volkswagen again thanks to this service.

This is the worst experience I've had with a dealer in 35 - robspeed

This is the worst experience I've had with a dealer in 35 years of owning cars. I took my 2022 Jetta in for simple repairs to a rubber door seal that had become unattached. Thy informed me that the repair would not be covered by the VW warranty because I had taken the car for rust proofing undercoating by a 3rd party. I then had the car examined by the leading national firm that had applied the undercoating, who said that the undercoating had been perfectly applied and there was no evidence of oil on the door that might have loosened the rubber seal. When I then went back to the Myers Service Manager, he suggested that they might consider making the repair for a reduced price. We set up a time to talk about it by phone but he was unavailable when I called and ignored my repeated emails to call me back. I'm sure VW owners would be surprised to know that simply caring enough to have their cars undercoated for the Canadian winter can result in VW voiding their warranties. The Jetta is a great car but, unfortunately, the service offered by VW and its dealers is abysmal.

I accidentally brought in Kia brand (Nexus) high-profile... - Harvey

I accidentally brought in Kia brand (Nexus) high-profile all-season tires to install on my new GTI that is factory installed with Firelli low-profile tires. I complained to the service manager, saying it would have been good customer service if they double checked with me before putting a Kia branded tire onto a GTI that had only 9,000 km on it. The manager's response was that's "not her job" and she admitted to not knowing anything about tires. I explained that good customer service is doing more than just the job; it's about exceeding customer expectations. This concept was lost on the manager.