51 Ontario Volkswagen Dealers

If I could give a 0 stars I would, this is a very sneaky - Clayton M

If I could give a 0 stars I would, this is a very sneaky dealership. They actually put your trade in vehicle on an online auction without your permission in doing so. So unprofessional and substandard remedies to fix. Would never sell buy or trade with this dealership ever or recommend to anyone I call a friend.

The sales service i received from Jamie at this - Happy Shopper

The sales service i received from Jamie at this dealership was excellent. Throughout the process of purchasing a car she was extremely knowledgable, efficient and had a great sense of humour. The process was smooth and communication between departments was great from road test, tires and financing. Many Thanks

Terrible experience with Audi Hamilton. - JohnDoe93

Terrible experience with Audi Hamilton. From the sales person (Steve D) who completely avoided calls, emails, or any type of communication. The service provided even after requesting not to deal with that particular individual who was more interested in flaunting his 5 star customer service review posted and framed on his desk, and to taking phone calls about his side business...The GM was also no help and would not even show face when I came to pick up the vehicle. Overall the experience from Audi Hamilton left such a sour taste in my mouth, I would never even consider purchasing an Audi again let alone provide any sort of business to Audi Hamilton. One of the worst dealer experiences ever! I would and have encouraged others to leave or not even entertain Audi Hamilton and check out the other Audi dealers than to put up with being treated the way you get treated by Audi Hamilton. Audi Canada should be ashamed of the customer service provided by Audi Hamilton.

Had The absolute worst experience there I’d never - Kylie

Had The absolute worst experience there I’d never recommend this dealership to my worst enemy. the finance manager took advantage of me when I was vulnerable and now I am paying for it. I was told I was purchasing GAP insurance to now be told it was a loyalty program. yes I should have read the documents over in full detail but I trusted the dealership And was very clear with what I wanted and was told that was exactly what I was getting. The general manager won’t return my calls and make things right proving this is the type of dealership he wants to represent.

Kalvyn and Matt are an embarrassment to the sales - Your.mom

Kalvyn and Matt are an embarrassment to the sales industry. Guy can't even spell his name right. High pressure sales, lies and love to waste your time.

Wanted to buy a used VW even alot. - dorimoncrief

Wanted to buy a used VW even alot.of money asked if they would throw in a set of snows. They offered to pay half. I'm spending thousands and they can't throw in $1300 snows but offer snow to costumers that buy new. I was ready to buy the vehicle right there. Not happy

I bought a 2019 VW Jetta from Dave and dealing with him... - georgeauto

I bought a 2019 VW Jetta from Dave and dealing with him was great I didn't feel any pressure buying a car and I'm very happy with it

Unfortunately their after sales service is less than - Jake Howling

Unfortunately their after sales service is less than adequate. You tell them about issues you have been having and they don't even scan for the errors just saying they didn't notice anything. You tell them about another issue with a brand new car and they don't even put the notes in the service record or have any idea of when they can fix it or even look at the problem. To top it all off they refuse to allow you to have a shuttle lift back to work because there was no charge for warranty work and only allow use of the shuttle if you have paid for a repair. I have never experienced this lack of care from any of the many other dealers in the past. After sales service rates a big zero.

Cars been in the shop for over 3 weeks for a fuel - Viral

Cars been in the shop for over 3 weeks for a fuel injector. They tell me they're short staffed.... Never buying another Volkswagen ever.

Purchased a vehicle from Andrew; outstanding service - eckerichinge

Purchased a vehicle from Andrew; outstanding service from start to finish. Very professional,courteous and knowlageable

Awesome staff and professional service. - Mary G

Awesome staff and professional service. I couldn't walk away without purchasing my second Volkswagen. I appreciated the friendly,caring sales staff. They treated us like family. Cheers.

There should be a zero star option in the rating. - mokhtar.souissi

There should be a zero star option in the rating. After waiting for more than 2 hours to update the navigation system on my 2019 car (booked in advance along with winter tires change), they told me "we are sorry for not being able to make the update because we had ordered the old (2019) version". What a gang of AMATEURS !!! I will never comeback. This was barely a month after my wife experienced the same kind of amateurish behavior. She ordered an ID-4. When she went to give the check for the down payment, they was told "we are really sorry but we have sold your new car to someone else". Again, what a gang of AMATEURS !!! When she asked them to look for another car in another Volks dealership, they said "we have tried hard but could not find one for you". She then went by herself to another dealership the same day, and guess what? They had one for her. And she bought it right away. CONCLUSION: THIS TAYLOR CREEK DEALERSHIP SHOULD BE SELLING POTATOES. And even that, I am not sure they'll be able to do it professional

Regarding rattle issues on my 2022 GTI, Christian and the - Fastfoils

Regarding rattle issues on my 2022 GTI, Christian and the service department were fantastic at correcting the issues and provided me with a loaner as well as email updates regarding the status of the repair. Highly recommend Alliston VW.

Having owned many different cars over the years, I can... - evilg

Having owned many different cars over the years, I can say, without reservation that this dealership offers the best service I have ever had. They are friendly, and knowledgeable, and throughout this COVID 19 problem they continue to be accommodating. I feel safe in there.

Great service, great pricing and great products. - Rob

Great service, great pricing and great products. Thanks Troy for making this a great experience and getting us the right vehicle. Love the Atlas.

I've purchased vehicles from this dealership for over 18 - jf1379

I've purchased vehicles from this dealership for over 18 years, and they've always treated me fairly and warmly. From sales to service, I find Downtown VW exceptionally professional and respectful of my time and money. Highly recommend.

Poor service. - Prlj2011

Poor service. Was in to get a routine tune up. Was told water pump needed replacement but that it was under warrant, so I agreed. Once it was all done Robin, service manager, said water pump was not under warranty and that I would have to pay. Very unprofessional and slimy tactics. I questioned this and was told my the manager Caroline things would be corrected, this was over 5 months ago. Will never buy and Volkswagen again thanks to this service.

This is the worst experience I've had with a dealer in 35 - robspeed

This is the worst experience I've had with a dealer in 35 years of owning cars. I took my 2022 Jetta in for simple repairs to a rubber door seal that had become unattached. Thy informed me that the repair would not be covered by the VW warranty because I had taken the car for rust proofing undercoating by a 3rd party. I then had the car examined by the leading national firm that had applied the undercoating, who said that the undercoating had been perfectly applied and there was no evidence of oil on the door that might have loosened the rubber seal. When I then went back to the Myers Service Manager, he suggested that they might consider making the repair for a reduced price. We set up a time to talk about it by phone but he was unavailable when I called and ignored my repeated emails to call me back. I'm sure VW owners would be surprised to know that simply caring enough to have their cars undercoated for the Canadian winter can result in VW voiding their warranties. The Jetta is a great car but, unfortunately, the service offered by VW and its dealers is abysmal.

I accidentally brought in Kia brand (Nexus) high-profile... - Harvey

I accidentally brought in Kia brand (Nexus) high-profile all-season tires to install on my new GTI that is factory installed with Firelli low-profile tires. I complained to the service manager, saying it would have been good customer service if they double checked with me before putting a Kia branded tire onto a GTI that had only 9,000 km on it. The manager's response was that's "not her job" and she admitted to not knowing anything about tires. I explained that good customer service is doing more than just the job; it's about exceeding customer expectations. This concept was lost on the manager.