51 Ontario Volkswagen Dealers

I used to be a regular customer and their were a number - satidowning

I used to be a regular customer and their were a number off issues and stop going to this dealership. I recently went back because someone told me they got better. I was very disappointed in my last visit costing me over $3000.00 for repairs. I made appointment prior to the visit and I told the person exactly what was wrong with my car when I got there I had to repeat everything again to them. On that visit no one told me I could of waited for the diagnostic, the person told me I had to leave the car for the day which I did. I then call at noon to find out the status of my car and I was told no one looked into the issue even though I told the service person I needed my car because I had to go to work at night. There were so much issues when I finally got my car in with communication, promises were made and NOT kept. I sent an email to the service manager July 15th 2025 and I am yet to hear from him. What I don't understand is that they have a signed at the service department saying they ONLY do 5 starts rating that is NOT a true statement. I wish I did NOT the 5star rating the first time I should of waited until the work was done on my car. I will NOT recommended this dealership to anyone. The ONLY good thing about my visit was the drivers was very friendly, If I had a choice it would be 0 rating

The sales service i received from Jamie at this - Happy Shopper

The sales service i received from Jamie at this dealership was excellent. Throughout the process of purchasing a car she was extremely knowledgable, efficient and had a great sense of humour. The process was smooth and communication between departments was great from road test, tires and financing. Many Thanks

Terrible experience with Audi Hamilton. - JohnDoe93

Terrible experience with Audi Hamilton. From the sales person (Steve D) who completely avoided calls, emails, or any type of communication. The service provided even after requesting not to deal with that particular individual who was more interested in flaunting his 5 star customer service review posted and framed on his desk, and to taking phone calls about his side business...The GM was also no help and would not even show face when I came to pick up the vehicle. Overall the experience from Audi Hamilton left such a sour taste in my mouth, I would never even consider purchasing an Audi again let alone provide any sort of business to Audi Hamilton. One of the worst dealer experiences ever! I would and have encouraged others to leave or not even entertain Audi Hamilton and check out the other Audi dealers than to put up with being treated the way you get treated by Audi Hamilton. Audi Canada should be ashamed of the customer service provided by Audi Hamilton.

Had The absolute worst experience there I’d never - Kylie

Had The absolute worst experience there I’d never recommend this dealership to my worst enemy. the finance manager took advantage of me when I was vulnerable and now I am paying for it. I was told I was purchasing GAP insurance to now be told it was a loyalty program. yes I should have read the documents over in full detail but I trusted the dealership And was very clear with what I wanted and was told that was exactly what I was getting. The general manager won’t return my calls and make things right proving this is the type of dealership he wants to represent.

My experience purchasing a certified pre-owned vehicle - Cdykeman1

My experience purchasing a certified pre-owned vehicle from this dealership was frustrating and stressful from start to finish. Communication throughout the process was extremely poor. Calls and emails were frequently ignored, and I often had to follow up multiple times just to get basic information. It took over a week to finalize the purchase, and only a few hours after taking possession of the vehicle, I discovered an oil leak. After some back-and-forth, the dealership agreed to repair it. While waiting for that appointment, I also realized the air conditioning wasn’t working. It then took another full week of unanswered phone calls and vague responses to even get confirmation that they would fix the issue. On the day I was promised an update about the A/C, I waited until noon before calling multiple times. My calls went unanswered, and even after leaving a message with reception, I received no response. I ended up driving to the dealership directly after work, only to find the service manager—who was supposed to be calling me—was in the building but still unable to give me an answer because another manager was away. I eventually emailed the dealership’s general manager. That email was ignored until I escalated the situation by contacting Volkswagen Canada. After that, I finally received some communication, but even then, I was promised follow-up that never came. Two more emails have since gone unanswered. In the end, the air conditioning was repaired—but not without weeks of stress, poor communication, and an exhausting amount of follow-up on my part. This is not the experience one should have when purchasing a “certified pre-owned” vehicle. I would strongly recommend considering another Volkswagen dealership. The lack of professionalism and accountability at this location was unacceptable.

Wanted to buy a used VW even alot. - dorimoncrief

Wanted to buy a used VW even alot.of money asked if they would throw in a set of snows. They offered to pay half. I'm spending thousands and they can't throw in $1300 snows but offer snow to costumers that buy new. I was ready to buy the vehicle right there. Not happy

I bought a 2019 VW Jetta from Dave and dealing with him... - georgeauto

I bought a 2019 VW Jetta from Dave and dealing with him was great I didn't feel any pressure buying a car and I'm very happy with it

I am writing to express my DISSATISFACTION with the POOR - Purnomo

I am writing to express my DISSATISFACTION with the POOR service I received at Volkswagen Midtown Toronto regarding my 2023 VW Taos. During my first maintenance appointment in June 2024, service advisor KEN LIU stated that the rear brake pads needed replacement due to excessive wear, a common issue for Taos models. He said they were replaced under an 18-month warranty and recommended a follow-up visit in 2025 for another replacement before the warranty expired. However, on September 24, 2025, at 28,000 km, another service advisor, Rodrigo, informed me that the rear brake pads needed replacement at a cost of over $800 because the warranty had expired in June 2025. I was told there was no record of the 2024 rear brake pad replacement, meaning the warranty was tied to the original vehicle purchase in July 2023. I requested confirmation from Ken Liu on why he lied to me and why he had earlier informed me that the brake pads had been replaced, but the dealership no longer employs him. While I trusted his initial assessment and didn't personally verify the replacement, the dealership should be accountable for the information provided by their employee. The lack of records and conflicting information regarding the warranty between these 2 advisors, and the fact that their Service Advisor (Ken Liu) was giving me false information, are concerning. They said that their record shows the rear brake pads measured 7mm thick in June 2024 (unreplaced), reflecting 5mm of wear since the July 2023 purchase, which is concerning, reflecting on the car's quality. This wear rate suggests a potentially dangerous level of wear in the next 7-10 months. Despite this, NO brake inspection was suggested during my next service visits in January and April 2025, even when I left the car there for DAYS during service. I believe the dealership should be responsible for the statements made by their former employee and address this warranty dispute. It leaves me with a sour taste to see how VOLKSWAGEN and this DEALERSHIP have let customers down with their service, DAMAGING the brand image. They seem to WIGGLE AWAY from responsibility, prioritizing PROFITS OVER ACCOUNTABILITY and risking losing customers as a result.

Disappointing Experience and Poor Customer Service I - Ramin s

Disappointing Experience and Poor Customer Service I recently took my car to this dealership to diagnose an issue with the infotainment system, which wasn’t loading due to a software problem. I was hopeful they could resolve it efficiently. After a quick diagnosis, they recommended replacing the entire system at an outrageous cost of over $7,000! The pricing felt completely unreasonable for what seemed like a software-related issue, so we decided not to proceed with the repair. To make matters worse, the next day we noticed the airbag warning light was on, along with an “airbag error” message—issues that were not present before we brought the car to the dealership. It’s clear something happened while the car was in their care. When we called to report this, they insisted we return and pay another diagnostic fee just to have it looked at. I escalated the issue to the manager, who was unhelpful and dismissive, stating that since we didn’t notice the problem immediately upon picking up the car, it wasn’t their responsibility. This experience was incredibly frustrating. The dealership not only failed to provide a reasonable solution for the initial issue but also returned the car with a new problem and refused to take accountability. Their lack of transparency, exorbitant pricing, and poor customer service make me strongly recommend avoiding this dealership. I’ll be taking my business elsewhere in the future. Rating: 1/5 stars

Purchased a vehicle from Andrew; outstanding service - eckerichinge

Purchased a vehicle from Andrew; outstanding service from start to finish. Very professional,courteous and knowlageable

Amazing experience with purchase of our new Tiguan. - Velimir

Amazing experience with purchase of our new Tiguan. Samer from the first encounter, understood our needs and helped us tremedously through out the whole process. This was by far the best experience with car dealeships and we have had many . All people we contacted were so kind, gave us time to consider all options and were not pushy to close the deal. Kudos to Pierre, Raphael and Zach too. Thanks a lot. Vesna and Velimir

Awesome staff and professional service. - Mary G

Awesome staff and professional service. I couldn't walk away without purchasing my second Volkswagen. I appreciated the friendly,caring sales staff. They treated us like family. Cheers.

Regarding rattle issues on my 2022 GTI, Christian and the - Fastfoils

Regarding rattle issues on my 2022 GTI, Christian and the service department were fantastic at correcting the issues and provided me with a loaner as well as email updates regarding the status of the repair. Highly recommend Alliston VW.

Having owned many different cars over the years, I can... - evilg

Having owned many different cars over the years, I can say, without reservation that this dealership offers the best service I have ever had. They are friendly, and knowledgeable, and throughout this COVID 19 problem they continue to be accommodating. I feel safe in there.

Great service, great pricing and great products. - Rob

Great service, great pricing and great products. Thanks Troy for making this a great experience and getting us the right vehicle. Love the Atlas.

I've purchased vehicles from this dealership for over 18 - jf1379

I've purchased vehicles from this dealership for over 18 years, and they've always treated me fairly and warmly. From sales to service, I find Downtown VW exceptionally professional and respectful of my time and money. Highly recommend.

Poor service. - Prlj2011

Poor service. Was in to get a routine tune up. Was told water pump needed replacement but that it was under warrant, so I agreed. Once it was all done Robin, service manager, said water pump was not under warranty and that I would have to pay. Very unprofessional and slimy tactics. I questioned this and was told my the manager Caroline things would be corrected, this was over 5 months ago. Will never buy and Volkswagen again thanks to this service.

This is the worst experience I've had with a dealer in 35 - robspeed

This is the worst experience I've had with a dealer in 35 years of owning cars. I took my 2022 Jetta in for simple repairs to a rubber door seal that had become unattached. Thy informed me that the repair would not be covered by the VW warranty because I had taken the car for rust proofing undercoating by a 3rd party. I then had the car examined by the leading national firm that had applied the undercoating, who said that the undercoating had been perfectly applied and there was no evidence of oil on the door that might have loosened the rubber seal. When I then went back to the Myers Service Manager, he suggested that they might consider making the repair for a reduced price. We set up a time to talk about it by phone but he was unavailable when I called and ignored my repeated emails to call me back. I'm sure VW owners would be surprised to know that simply caring enough to have their cars undercoated for the Canadian winter can result in VW voiding their warranties. The Jetta is a great car but, unfortunately, the service offered by VW and its dealers is abysmal.

I accidentally brought in Kia brand (Nexus) high-profile... - Harvey

I accidentally brought in Kia brand (Nexus) high-profile all-season tires to install on my new GTI that is factory installed with Firelli low-profile tires. I complained to the service manager, saying it would have been good customer service if they double checked with me before putting a Kia branded tire onto a GTI that had only 9,000 km on it. The manager's response was that's "not her job" and she admitted to not knowing anything about tires. I explained that good customer service is doing more than just the job; it's about exceeding customer expectations. This concept was lost on the manager.