96 Ontario Volkswagen Service Centres

Loved the service! - CountryLove

Loved the service! Was treated above and beyond :) Came in for an oil change and basic brake servicing and was beyond happy when driving off! The team was lovely to work with!

Worst dealer around. - Frank Tomas

Worst dealer around.... 2 year old car that won't take gasoline. Takes 20 mins to put in $20 dollars of gas. Dealer says its my fault because I overfilled it. Won't cover it under warranty. Want $2000 to fix !!!! Don't go to this dealer and stay away from VW garbage. What kind of car won't take gas ??? I've owned 2 Jettas and they were both junk.

Guelph - Budget2survive

Guelph Volkswagen View all Guelph Volkswagen 4.3 (908) Volkswagen dealer in Guelph, OntarioClosed Overview Services Reviews Photos By owner About Reviews from the web DealerRater 2.3/5 46 reviews Reviewsii.com 4.4/5 97 reviews Unhaggle 4.1/5 52 reviews Google review summary 5 4 3 2 1 4.3 (908) All test drive25 jetta20 sales manager14 job13 +6 M Kat Google should make it possible to give negative reviews. Guelph VW would 100% be getting a negative review from me. … More Rahaf Almoallim 1 review 3 months ago I had an exceptional experience with the service department at Volkswagen in Guelph. James Gill went above and beyond, displaying remarkable support and respect throughout the entire process. His calm and professionalism ensured that … More 1 Guelph Volkswagen (Owner) a month ago Dear Rahaf, Thank you so much for your glowing review! We are thrilled to hear about your exceptional experience with our service department and James Gill in particular. It's wonderful to know that James's support, professionalism, and calm demeanor made your visit smooth and efficient. We truly appreciate you making the drive all the way from Hamilton to Guelph, and we're delighted that the service you received met your expectations. Your kind words and recommendation mean a lot to us and to James. Best regards, the GVW Team Rajko Platisa 1 review 3 days ago New Beware of Service pertaining to repairs of electronic components on your vehicle under warranty. Ensure they see what doesn't work; don't trust on your verbal description only as it could turn into unjust charges; 1 Guelph Volkswagen (Owner) 3 days ago Dear Rajko, Thank you for sharing your feedback with us. We’re sorry to hear about your experience and understand your concerns regarding the service of electronic components under warranty. We always strive to provide clear and transparent communication with our customers. Ensuring that any issues with your vehicle are thoroughly inspected and verified by our technicians is a priority, and we regret if this wasn't fully communicated to you. We appreciate your advice to others, as it helps us improve our processes and better serve our customers. If you would like, please reach out to our Service Manager James Gill (519-824-9150). We're here to ensure your satisfaction, and address any issues you have encountered. Thank you for bringing this to our attention. Best regards, The Guelph Volkswagen Team Stephanie Marinac Local Guide·26 reviews·4 photos 9 months ago I can not sing the praises enough over the amazing service I've gotten from Phil and Ron. After buying a car I couldn't afford last year they where able to help me trade in and get me into another Beetle that suites my lifestyle way better. … More Photo 1 in review by Stephanie Marinac M Kat Google should make it possible to give negative reviews. Guelph VW would 100% be getting a negative review from me. This review is specific to the Service and Parts department. If you want parts this calendar year, don’t go here. Go literally ANYWHERE else. Especially if you choose to have quoted work done by another qualified mechanic for considerably less. I was quoted out well over $5000 in repairs. When I asked how long it would take to get the parts, I was told within a week. That was the end of JUNE. It is now almost the end of AUGUST and I have put 300km on that June oil change, spent hundreds of dollars on rental cars and extra home delivery fees because altho the parts have been ordered (over a month ago), the parts department at Guelph VW just cannot seem to get their xxxx together. Excuse after excuse. Any other VW dealership can obtain the parts required to do the repairs within 1 week - I have called around. Yet Guelph VW seems to want to prolong the process. My patience has worn thin. Extremely unprofessional for a service department to purposely delay parts for people who need their vehicles, even when they opt to have the work

They have the worst service advisors and services. - Varshil Shah

They have the worst service advisors and services. VW sold me a car with service package by letting me know, everything is covered, you don’t have to worry about any thing after buying this car! I am having vibration issues in my breaks they want to charge me for that. They have checked my breaks last time as I had the same concern! Didn’t charged me any thing nor fixed it! Had an issue with the suspension making cranking noise! Started just after 15k kilometres, mentioned to this guys, this also didn’t get fixed! On top of that they said all cars in this segment have this issue! Sounds like a company problem not my fault! Came to service centre again having same issues! Now they want to charge me for everything thats not fixed in last service as their fault! Thats totally wasting the time coming to this service department! They don’t know how to fix the cars!

This place was great until it wasn't. - Sarah Jones

This place was great until it wasn't. Great French Vanilla machine, and complementary vacuuming of my car, however, I can do both of those myself. The car took two days to repair instead of one - they charged me for a car rental and only ended up paying for one day. They let me know while I was on my way to pick up the car that they would need another day. After several conversations about the car rental, I was told that only the General Manager could provide a store credit. On another visit, they gave my car back to me and parts fell out of the engine area as I drove away! The manifold cover ($208) wasn't fixed on properly, there was a socket wrench still inside the vehicle and the engine cover emblem ($27) was missing.

They've scared me away. - wesjviner

They've scared me away. Last repair estimate seemed very high. 3300 + tax. Went elsewhere and had the work done for....get this...1300 + tax . Rip off artists for sure!!!

Poor service. - Prlj2011

Poor service. Was in to get a routine tune up. Was told water pump needed replacement but that it was under warrant, so I agreed. Once it was all done Robin, service manager, said water pump was not under warranty and that I would have to pay. Very unprofessional and slimy tactics. I questioned this and was told my the manager Caroline things would be corrected, this was over 5 months ago. Will never buy and Volkswagen again thanks to this service.

I wouldn't trust them to diagnose a burned-out lightbulb. - YMZ

I wouldn't trust them to diagnose a burned-out lightbulb... They'll expand the problem to include items that should have been metioned in the first place.

Honest reliable service that I can trust. - brad.lucindaplus2

Honest reliable service that I can trust. Fantastic service and tech team. Never disappointed and will continue to use Lauria for future service needs.

The service department is terrible and I see there are - Lori B

The service department is terrible and I see there are many other complaints on this site about this…our story is we have a 2022 Jetta and there is a known problem in which the rear breaks wear faster than they should. As such VW offer an extended warranty on breaks upto 50,000 km. I had Leaven’s service dept check our breaks just before the 50,000 km and they said our breaks were fine and wouldn’t need to be done. Approx a month later we took it in for an oil change and in their inspection they said our rear breaks were practically down to metal and needed replacement - now over the 50,000 km warranty period. They didn’t wear that much in a month. Then they quoted us almost $1,000 to do the breaks - we left and took to Kal Tire who did it for $500 - approx. half what Leaven’s quoted. Leavens also told us it needed control arm bushing but that would be covered under warranty - however then would need an alignment which wouldn’t be covered. They quoted us $200 for the alignment. So we booked for the work and then when my husband called to arrange a shuttle they told us that because we have adaptive cruise control the price for the alignment would actually be $350 - so we called around and took the car to Kal Tire again and they said their cost for alignment is $140.

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

our vehicle 202 VW Atlas was dropped off at service for a - deliacostasells

our vehicle 202 VW Atlas was dropped off at service for a break light. we walked out with a $1,487.42 balance due on an item was was still under warranty. their explanation, we had installed after market brakes.... e. brake was not releasing was the issue.... We have been leasing vehicles for a few years and now because of $1400 they will not see another dollar from us. We are in dismay with the customer service manager.

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

They did a nice job helping me with my cars problems and... - Jeayenthiran

They did a nice job helping me with my cars problems and explained the cars condition in an concise way

I accidentally brought in Kia brand (Nexus) high-profile... - Harvey

I accidentally brought in Kia brand (Nexus) high-profile all-season tires to install on my new GTI that is factory installed with Firelli low-profile tires. I complained to the service manager, saying it would have been good customer service if they double checked with me before putting a Kia branded tire onto a GTI that had only 9,000 km on it. The manager's response was that's "not her job" and she admitted to not knowing anything about tires. I explained that good customer service is doing more than just the job; it's about exceeding customer expectations. This concept was lost on the manager.

DO NOT get your car serviced here. - Hwhite

DO NOT get your car serviced here. Worst service ever! E V E R Unbelievably awful

This is the worst experience I've had with a dealer in 35 - robspeed

This is the worst experience I've had with a dealer in 35 years of owning cars. I took my 2022 Jetta in for simple repairs to a rubber door seal that had become unattached. Thy informed me that the repair would not be covered by the VW warranty because I had taken the car for rust proofing undercoating by a 3rd party. I then had the car examined by the leading national firm that had applied the undercoating, who said that the undercoating had been perfectly applied and there was no evidence of oil on the door that might have loosened the rubber seal. When I then went back to the Myers Service Manager, he suggested that they might consider making the repair for a reduced price. We set up a time to talk about it by phone but he was unavailable when I called and ignored my repeated emails to call me back. I'm sure VW owners would be surprised to know that simply caring enough to have their cars undercoated for the Canadian winter can result in VW voiding their warranties. The Jetta is a great car but, unfortunately, the service offered by VW and its dealers is abysmal.