127 Ontario Toyota Service Centres

Very helpful. - Service Guy

Last min on Friday just before closing they helped me in a moment of need , highly recommend Toyota for everything. They made me feel at home, thanks again., Brad

My tire was looking like it was losing air. - Pam

My tire was looking like it was losing air. I contacted Forbes Toyota who said that if i go there within the next 15 minutes they'd take care of me - as it was almost 4 pm. I made it, they fit me in. It turned out I needed a new tire which they didn't have at the store there so got me a shuttle home with the promise that they'd deal with it first thing in the morning. I felt very well cared for. Thank you Toyota.

Car was returned with a scratch after service and - Terry

Car was returned with a scratch after service and dealership denied it was them! Was a couple month old car!

Great service department! - Grant Cafferty

Great service department! Marcelo was able to get my 2008 Camry repaired and returned to me same day. The communication and service quality was excellent. I would highly recommend Marcelo and the service department to family and friends. Thanks!

They damaged my summer rims before I even received the - amorrison

They damaged my summer rims before I even received the vehicle. Rather than replacing them, they promised three detailing sessions. They obviously did this because it saved them money. I agreed because it seemed like it was all I would get. When I tried to use them, they changed from three sessions to one, with no explanation given. The conversation was intentionally rude and abrupt. Looking through the reviews, this seems to be their method. They completely ignore any negative review, even in situations much worse than mine. Avoid!

Failure to properly repair fault - Tom

In the fall I was on vacation near Timmins when my Toyota Sienna failed. It was towed to James Toyota for repairs and they were advised as to what the trouble was and what the repair was needed . The Alternator was intermittently failing and caused the battery to fail. On picking up the vehicle they only replaced the battery and claimed no fault was evident on the alternator. On returning to my city the next morning I had the vehicle fail to start and had it towed to Toyota dealer which identified the alternator as defective and replaced same under warranty. On contacting James Toyota and requesting refund of the labour portion of the bill as the repair was NOT completed I was refused.

Sandra Viegas, was most helpful, courteous in assessing - Cable Guy 55

Sandra Viegas, was most helpful, courteous in assessing my service needs. Thank you very much

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

Denial, don't want to take responsibility! I took... - mdtorr70

Denial, don't want to take responsibility! I took my vehicle last July 3, 2021 for oil change, tire rotation and replace differential fluid services. My vehicle was in the shop pretty fast but it took over three hours wait. I noticed it was on the hoist and also on the ground for a long time. When I got my vehicle, I noticed the deep scratches on the lower right corner of my Entune/Navigation System bezel and one of its buttons near the said area. There was a poorly done touch-up to cover it up too. My wife and I didn't see these damages anytime prior to the said service appointment. I spoke to the Senior Service Team Leader and eventually to the Senior Store Team Leader and got nothing but denials. The Senior Store Team Leader just kept telling me that he'll talk to the service technician. Until now, I have not receive a phone call about this issue. They were even telling me scenarios how it possibly happened but I know its full of BS because I know my vehicle and I take care of it well which one of the reasons why I take it to Toyota dealer for any services even though they charge more. I have received my vehicle from previous services from them with grease in the door handles (outside and inside) and other areas of the vehicle but I just cleaned it myself. However, this damage is not acceptable. I would attach photos of the damage but this site doesn't have that feature.

I only dealt with the Service Dept and Nick was - Zimmer

I only dealt with the Service Dept and Nick was outstanding. Excellent Communication and very patient and understanding of customers concerns.

Took my 2014 toyota Corolla in for an Estimate on - Sam D

Took my 2014 toyota Corolla in for an Estimate on Passenger door lock Front and passenger door back not working. Got an estimate for $720.+ $159 diagnostic +taxes. Agreed to pay for latch at around $600 (For refurbished unit, instead) but The dealer still wanted to charge me for the Diagnostic. It is very easy to identify that an actuator for a lock is not working. Diagnostic Should not be part of the bill of sale. PLUS, initially wasn't told about diagnostic cost. Never signed off on paying for an one(Isn’t the law that they need your permission before you are charged something at a garage?) but yet I was charged for one. How ridiculous! Thought no problem, I will pay for the diagnostic but now I cannot afford to get my locks fixed so I asked to be given a detailed quote on exactly what needed to be replaced and how much time it would take, so I could take it to a better garage. That detail was not included in the bill of sale that I paid for. I would strongly NOT recommend the North London dealership. I am very surprised that they are still in business. Customer service is TERRIBLE!! I wish I would have taken it to Competition Toyota, which I have dealt with many times. Next time, I would drive 30 minutes there then go to North London Toyota, which is only around the corner from my house. Please, please, please save your Hard earned money. Go to a reputable garage, instead.