127 Ontario Toyota Service Centres

Very helpful. - Service Guy

Last min on Friday just before closing they helped me in a moment of need , highly recommend Toyota for everything. They made me feel at home, thanks again., Brad

My tire was looking like it was losing air. - Pam

My tire was looking like it was losing air. I contacted Forbes Toyota who said that if i go there within the next 15 minutes they'd take care of me - as it was almost 4 pm. I made it, they fit me in. It turned out I needed a new tire which they didn't have at the store there so got me a shuttle home with the promise that they'd deal with it first thing in the morning. I felt very well cared for. Thank you Toyota.

Car was returned with a scratch after service and - Terry

Car was returned with a scratch after service and dealership denied it was them! Was a couple month old car!

Great service department! - Grant Cafferty

Great service department! Marcelo was able to get my 2008 Camry repaired and returned to me same day. The communication and service quality was excellent. I would highly recommend Marcelo and the service department to family and friends. Thanks!

Told me I did not have extended warranty and air - Never again

Told me I did not have extended warranty and air conditioning wasn’t covered. Called Toyota Canada and was told I do have and air conditioning covered! Argue with service and they agree to look at my car (CHR). Replaced compressor pick up car and a week later it’s leaking…. Oh sorry warranty expired now.

Failure to properly repair fault - Tom

In the fall I was on vacation near Timmins when my Toyota Sienna failed. It was towed to James Toyota for repairs and they were advised as to what the trouble was and what the repair was needed . The Alternator was intermittently failing and caused the battery to fail. On picking up the vehicle they only replaced the battery and claimed no fault was evident on the alternator. On returning to my city the next morning I had the vehicle fail to start and had it towed to Toyota dealer which identified the alternator as defective and replaced same under warranty. On contacting James Toyota and requesting refund of the labour portion of the bill as the repair was NOT completed I was refused.

Sandra Viegas, was most helpful, courteous in assessing - Cable Guy 55

Sandra Viegas, was most helpful, courteous in assessing my service needs. Thank you very much

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

13 Friday 2024 I bouth to replaced one tire rim and - Adrian B

13 Friday 2024 I bouth to replaced one tire rim and senzor . Over 1600 And the workers preparied to stiling my part . Hi desmount and dont put my sper part in the car haw I reguested. Manager Gerge solved the issue I stay 5 hours and to bad. Hi told my if i need my part I need to applay for return and take long time . Contact for info adrianbursu@gmail.com From this dealer I outh the camry in 13 May 2024. So happy and so profesional Leo and Teresa, The i gasoline indicator at 1/2 tank the led was ON. George fixed . Thanks

My 2014 Toyota Matrix has received excellent service - Patto

My 2014 Toyota Matrix has received excellent service since I purchased it in 2014 and is still running beautifully thanks to the superb and knowledgeable staff. This car has only ever had maintenance service regularly…no major issues. A great car and a great service team.

I only dealt with the Service Dept and Nick was - Zimmer

I only dealt with the Service Dept and Nick was outstanding. Excellent Communication and very patient and understanding of customers concerns.

I would give this a 0 star rating if I could. - keyk

I would give this a 0 star rating if I could. So, we had bought our Jeep Cherokee a few years back, so when it came time for warrantee work we naturally brought it back to the dealership. What an absolutely nightmare. I was squeezed in, and then was told I missed my appointment (even though my SUV was dropped off at 6am). Brought it in for a clicking noise when I turned. They diagnosed it as a wheel bearing.. I knew this didn't seem right but figured they were the "professionals" . Get my car back 2 days later, ITS STILL MAKING THE SAME SOUND. Call back and try to get ahold on my Service advisor 3 times, tell them that it in fact was NOT wheel bearings and that I would not being paying another diagnostic fee. They agreed and I brought my vehicle back in. This I where the mayhem starts. My vehicle was brought in Wednesday morning at 930 am, I did not hear ANYTHING until Thursday 10 minutes before close. When they informed me that my Jeep was sent to jeep without my knowledge or permission and that they will do the work although Toyota will hold the warrantee order. Which again fine. My jeep was gone for OVER TWO WEEKS. CV axles and control arm. Over the next 2 weeks I called my service advisor 5 times, trying to be understanding that it was around Christmas and New year's. Finally, the Thursday Jan 2 I tried to call 3 times. No response. So I called Jeep myself to see what the status on it was. That is when he informed me that I am NOT ALLOWED to pick up my own car but that THE WORK WAS COMPLETED DECEMBER 23rd!!!! I called a 4th time and requested someone come to the phone, did not care who it was as I was making a point that I would be there the next day by 12 to get my car and it best be there. The next day all the did was offer to wipe down my car as an apology. but in the mean time threw EVERYTHING out of the back of my jeep into the back seat leaving a mess for me to clean up before I could put my son in it. My partner has tried to contact the service manager multiple times to have our concerns heard, and have not heard anything in return, almost 2 weeks later. 0 STAR DO NOT RECOMMEND. We will not be back EVER

I was travelling from North Bay to Thunder Bay. - ginette.mc.mclean

I was travelling from North Bay to Thunder Bay. Unfortunately ran over piece of metal and damaged tire. Called Northside Toyota and right away they fit me in. Turns out the tire had to be replaced, I was so pleased that they were able to replace not 1 but 2 tires under my extended care warranty. The entire service team was so accommodating and helpful! The mechanic spoke to me directly to explain the problem and give the solution. My adviser, Chris was awesome and compassionate of my situation. Within a couple hours they had completed the work and I was back on the road to continue my journey. Special thank you to all at Toyota who helped me out! You guys are absolutely amazing!

I have a Toyota Carola 2020 and I do my service from... - gulabkhan_lgs

I have a Toyota Carola 2020 and I do my service from Toyota there are only two guys which are the best Kaushal and Rajinder both are very helpful