127 Ontario Toyota Service Centres

My experience at Ancaster Toyota has been nothing but - Papa boat pink

My experience at Ancaster Toyota has been nothing but exceptional. I’ve purchased vehicles from there, I now have an RX 350 and a GX 350 from Lexus and both our serviced at Ancaster. The service department bends over backwards to satisfy their customers. You can leave your car and be shuttle home and then picked up when the car is ready. In my world, it doesn’t get much better than that. I just want to thank the whole team at Ancaster Toyota. Keep up the great work.

Took our sonata in for electrical diagnosis. - Stickcurler

Took our sonata in for electrical diagnosis. We're told we needed a new sensor that would cost around $2000. My wife paid the $400 plus diagnostic costs and was told the part would be ordered and should be received in 2 days. She dropped the car off for installation two days later and only to find out after she had dropped the car and come home and we got a phone call and when the car was supposed to be ready that the part had never been ordered because we failed to pay for it in advance. She was never told that we were required to pay for the part in advance. Totally frustrating really bad lack of service and very Unapologetic about the whole process definitely not a place I will recommend to anybody.

The girls on the front desk in the service dept leave a - leob1952

The girls on the front desk in the service dept leave a little to be desired they are rude and belligerent

sickening, beware - Burgs

Just go to funks or elsewhere ,Bayview will bend you over. They will not honor toyota warranty andtake a week or more to fix anything. *Another pissed customer*

Great friendly people - MikeW

Very helpful and great to deal with. Very happy with the service as well. We have been customers now for over 15 years! Wouldn't think of going anywhere else.

I give Belair Toyota a rating of 0 but it is not possible - Kimberly

I give Belair Toyota a rating of 0 but it is not possible on the scale provided. Feb 24, 2025 I had the first oil change on my brand new corolla cross done at Belair Toyota. The technician did not put the drain plug on the oil pan correctly. Almost all the oil leaked all over my garage floor. I discovered the problem March 10 and I had to have my car towed to Belair March 11. Initially I spoke with Josianne Parent the General Manager she reassured me my car would be ok and was helpful. I was terrifed the motor of my new car would be damaged. She also told me I wasn't the only one who had this happen and someone was let go because of this issue. I was off on holidays when the problem occurred. I had booked appointments for March 11 which I had to cancel because I had to have my car towed and had no idea how long it would take to get my car back on the road. They redid the oil change and said someone would come and clean my garage floor. They tried twice to clean my garage floor (March 12, and March 28) it didn't work. March 28th I was told by James Hodgson the service manager they would come back and clean my garage floor with a torch if the 2nd cleaning didn't work. . I was initially offered car detailing as compensation. I live out of town and I would have to leave the car there all day so I declined the detailing. I asked for the next service 1 and a free oil change instead and to have my floor cleaned. However after the 2nd failed attempt at cleaning the floor and the continued time I was loosing because of the dealerships negligence and my lack of confidence in them, I decided I no longet wanted a free oil change. I asked for a refund for the oil change, ASAP, the service 1, and for my garage floor to be cleaned with the torch. After emailing several times April 21st I was offered the credit for my oil change, the service one and my floor cleaned. Fanastic a resolution. I confirmed this would be acceptable on April 21st. It is now May 11th I still have not received my refund nor have they cleaned my garage floor. I reached out again to James Hodgson and Josianne Parent April 25th and May 5th. Both emails were ignored. In the beginning I gave Belair Toyota the benefit of the doubt to fix their mess. Mistakes are made everywhere. However now I am appalled at my treatment. I guess they thought I would just give up. I will not give up, and as a result of them ignoring me I decided to write this review. I have lost complete faith in this dealership and I would not recommend their services to anyone. The time and stress this dealership has caused me, seems to mean nothing to them. Their compensatiion offered was nothing from a giant company. I thought Toyota was a reputable company I certainly think differently now. When I purchased this car last June 2 other family memebers also purchased new vehicles from Bank Street Toyota who were amazing. Myfamily and friends are disgusted at how I have been treated. None of us nor our friends will ever go to Belair Toyota.

Heed my warning and DO NOT take your car for repairs at - Liaz

Heed my warning and DO NOT take your car for repairs at this location; unfortunately I used their services out of convenience which I now sincerely regret. I brought my Rav4 in for diagnostic and repair due to shuddering and an engine light. After $2300 in repairs the car was still in the same condition…had it towed back and was charged approximately $900 and you guessed it, it immediately began shuddering with an engine light upon return. The service manager Vinay Singh made no attempt to make amends for their inability to address the issues the car was brought in specifically to fix and to stand by their mission statement “to attract and attain customers with high-valued products and services and the most satisfying ownership experience” and has zero customer service skills. The car was brought to Toyota in Brampton whereby the tech immediately diagnosed it as a valve that required replacing and advised that it was an INCREDIBLY COMMON ISSUE that occurs quite frequently and is an easy fix. The car is running beautifully now. Shocked, disappointed and frustrated with Bolton Toyota. As they have no regard for customers and do not value loyalty they won’t care that I’ll be going elsewhere to purchase my new Highlander. Take the extra time and get your car repaired at a reputable Toyota dealership!!

We purchase our first Toyota vehicle which was a Corolla - Ren & Mike

We purchase our first Toyota vehicle which was a Corolla in 2004 from another Toyota dealer. After our first service at Hogewoning Toyota (now Brantford Toyota), we found the customer service so great, we have since purchased 3 vehicles from Brantford Toyota. We've always had exceptional service from sales dept and continue to have exceptional service from service dept. Thank you to Shannon, Caleb and Matt in service dept. You are always kind and polite. You take the time to listen to us and explain things. You rock.

Incompetent Service Reps - Corolla2024

I was please when they took my car in quickly, but it was all down hill from there. Upon arrival they reviewed the complaint and I signed for diagnostic work. The lady at the service desk said I would get a call about work to be done, but it should be complete by noon. At 12:45 I called the service desk because I had not heard from them. I was told my car was ready for pick up. I asked how can that be when I didn't get a call with a work estimate. I was told my heat shield was loose, but was fixed. If it happened to come loose again I would have to get it replaced. So, I made arrangements to leave work early and pick up my car. When I arrived at the dealership, I was presented with a piece of paper and the lady started talking as thought about $500 of work had been done. When I said that I don't understand because I never approved the work, a man jumped in and was VERY rude, dismissive and condiscending towards me. It was just an estimate for possible future work, but that wasn't clear to me because no one was communicating that. THEN IT GETS BETTER. I paid $100 only to get in my car and it sounded the same. NOTHING FIXED. So I've lost 4 hours of work time, and I'm no further ahead. I went back inside and complained, so they sent out a young mechanic to drive around with me. I pulled over and he said "yeah, I got the one heat shield fastened back on, but this one needs to be replaced. I put an estimate in." So clearly there was also a lack of communication between the techs and service reps. Fortunately, I was able to get my money back, but I am utterly disgusted with the way I was treated by the service people at Collingwood Toyota. If they had communicated openly with me, I could have made a decision to have the heat shield completely replaced. I won't be back, EVER.

The service was a rip off. - Jerry

The service was a rip off. Not clearly communicated about the estimated price. The manager wasn't even willing to listen patiently.

Terrible customer service at the service department, they - Acuratl

Terrible customer service at the service department, they never answer the phone, hours of wait time. They are always so busy that summer tires change from winter tires gets done by the time winter arrives. Pathetic

My service advisor is Gurneet. - Alan F

My service advisor is Gurneet. He is absolutely wonderful. He could not be any better. Even the other service advisors nearby are all friendly and helpful even when your appointment is with another advisor Lamar has been the sole person working out the few interior rattles in my 3 RAV4s and infotainment issues. I have never experienced a technician with this extreme level of dedication , knowledge and customer service. He will get to the root of your rattles and fix them. I’ve had 9 Toyotas since 1986 and a couple other makes before that and he is the most dedicated and customer friendly tech I’ve ever met. Gurneet and Lamar are a wonderful pair. They both deserve 5 stars, but my raking of 4 stars is for the overall dealership experience thus far

I began my relationship with Toyota on a friendly and - Ro

I began my relationship with Toyota on a friendly and very happy note. I had great service and they provided a shuttle service to Kingsville from Windsor for my 2020 RAV4. At first, we had a deal where I would sign off and receive a car to drive while they took and serviced my car. After 2 services, I was told that I was not allowed to do that. When I questioned it, they told me that we have never had that system in place and only Lexus drivers received a service vehicle. Strike 1. For my next service, they told me that there were new fees on a valet service to Kingsville. Now, I was to pay $50.00 for the trip. They implemented this, but did not tell customers until they booked a service. They changed the rules of engagement. Fine, on the day of the service which is a routine service, I had my partner drop the car off for me. I had already discussed with service all of the things that were meant to happen on the car. All was well. They made my partner wait upwards of 45minutes to discuss the service with her. She was merely dropping off MY car, we had already discussed the plans for the service. Next I was getting updates via text, I was teaching so I was not able to readily respond. My partner was then being asked what to do (they wanted to rotate tires and change a filter). Both of these things sounded fine to me, they didn't attach prices to me in the text, but I figured an extra hundred on the price tag wouldn't be that bad. Parts like filters and oil etc. got the price up to about 240.00. I'm still okay with that. Labour though is what put me over the edge. 777.00 for labour. 3 times the amount of the parts. When I look at the invoice, I see normal things like changed filter, blew out lines etc. This wasn't a service on a highly worked over car, It's 5 years old with 43,000km on the clock. With taxes, the bill was over 1000.00. When I asked the service person why the bill was so high, she blamed tariffs and the high cost of parts. I argued that the parts were not the issue, it was the labour cost. I was not happy with the answer, nor was anything more said when I couldn't believe that tariffs could be the ultimate culprit. I then went to another dealership and checked out some new vehicles. I sold my lease to another dealership and walked out with a better warranty, a better car, and a better state of mind. Eastway Toyota service on a Thursday. New car by Saturday. I will not be returning.