127 Ontario Toyota Service Centres

Had an-eye-opening experience at Ancaster Toyota again: - Steelhead

Had an-eye-opening experience at Ancaster Toyota again: Today I went in the have them look at the powered lift-gate back-door of my RAV4 (bought at this dealership). I told them exactly what the problem is and asked them for a quote for the repair. The answer at the service desk was: You need to sign for a $140,00 diagnostic service-charge before we touch your car (means if i don't book the repair I have them to pay $140,--. Needless to say, that I did not do that (I bought 3 new cars and a good used one at this place). Second time I did not get help (first time I needed a battery on the spot (They wanted to give me an appointment in 1 week. Never again Ancaster Toyota!!!

Took our sonata in for electrical diagnosis. - Stickcurler

Took our sonata in for electrical diagnosis. We're told we needed a new sensor that would cost around $2000. My wife paid the $400 plus diagnostic costs and was told the part would be ordered and should be received in 2 days. She dropped the car off for installation two days later and only to find out after she had dropped the car and come home and we got a phone call and when the car was supposed to be ready that the part had never been ordered because we failed to pay for it in advance. She was never told that we were required to pay for the part in advance. Totally frustrating really bad lack of service and very Unapologetic about the whole process definitely not a place I will recommend to anybody.

Bailey Toyota 2019 Runner my last oil change service they... - truongle9191

Bailey Toyota 2019 Runner my last oil change service they did not tight the screw oil cover tight enough when I parked my at Walmart a man told thing falling out from my truck I can’t believe my eye. Wish I can load picture on this

sickening, beware - Burgs

Just go to funks or elsewhere ,Bayview will bend you over. They will not honor toyota warranty andtake a week or more to fix anything. *Another pissed customer*

Great friendly people - MikeW

Very helpful and great to deal with. Very happy with the service as well. We have been customers now for over 15 years! Wouldn't think of going anywhere else.

My muffler was making a clanging noise after a trailer... - Unhappy Customer

My muffler was making a clanging noise after a trailer hitch was installed, at another business, when I was out-of-town.. I wasn't worried about this problem, because I had an appointment for routine maintenance of my car only a few weeks later at Bel-Air Toyota. I had the mechanic, at Bel-Air Toyota, inspect my muffler to see what the problem was and how it could be fixed. Their mechanic told me, "It would take an hour to fix the problem." Their Service Advisor said, "The cost would be $65.00 to $135.00." When I asked if the cost could be kept down their mechanic said, "Get the right trailer hitch. Fix the problem yourself! Go to a welding shop. Part of the hitch has to be cut. We don't have torches here!" I was very upset upon leaving Bel-Air Toyota, because their service advisor and mechanic were both rude and disrespectful to me. After leaving Bel-Air Toyota, I drove right to a muffler shop, where the mechanic added four spacers (two per bolt) to the muffler mounting bracket. It took only about one minute. With a smile on his face the manager said to me, "There's no charge. We are happy to do it!" I have now driven my car a few thousand kilometers and the muffler is no longer hitting the recently installed trailer hitch. I purchased my car new at Bel-Air Toyota less than one year before this incident and no longer trust their service. Also, I feel their staff is unprofessional and are only concerned about making as much money as possible by taking advantage from unsuspecting customers. You have now been warned about how Bel-Air Toyota service staff treats their customers.

Parts department is useless. - Xrunnerparry

Parts department is useless. Had to order a thermostat for my truck (06 Tacoma), which I find odd to not keep in stock with such a common motor. Gave the parts guy my vin number and looked at the screen when he looked it up, pointed out the proper thermostat and he ordered it. Had to leave work early 3 days later to pick it up, wrong part was ordered. Had the correct part ordered and was told 3-5 business days to come in from Quebec??? Called in the morning of the sixth business day and was told the part would be in in the afternoon. Left work early to get the part and of course it wasn’t there. Cancelled my order and went with an aftermarket thermostat from my parts supplier, he got it in 2 hours and was a third of the price. Got a call on the seventh morning before the dealership opened to say the part came in…. I once again cancelled my order as I will not give them any business ever again.

We purchase our first Toyota vehicle which was a Corolla - Ren & Mike

We purchase our first Toyota vehicle which was a Corolla in 2004 from another Toyota dealer. After our first service at Hogewoning Toyota (now Brantford Toyota), we found the customer service so great, we have since purchased 3 vehicles from Brantford Toyota. We've always had exceptional service from sales dept and continue to have exceptional service from service dept. Thank you to Shannon, Caleb and Matt in service dept. You are always kind and polite. You take the time to listen to us and explain things. You rock.

Cambridge Toyota did a very good job on my Corolla. - Tom.harpur

Cambridge Toyota did a very good job on my Corolla. The staff was very polite and courteous.

Incompetent Service Reps - Corolla2024

I was please when they took my car in quickly, but it was all down hill from there. Upon arrival they reviewed the complaint and I signed for diagnostic work. The lady at the service desk said I would get a call about work to be done, but it should be complete by noon. At 12:45 I called the service desk because I had not heard from them. I was told my car was ready for pick up. I asked how can that be when I didn't get a call with a work estimate. I was told my heat shield was loose, but was fixed. If it happened to come loose again I would have to get it replaced. So, I made arrangements to leave work early and pick up my car. When I arrived at the dealership, I was presented with a piece of paper and the lady started talking as thought about $500 of work had been done. When I said that I don't understand because I never approved the work, a man jumped in and was VERY rude, dismissive and condiscending towards me. It was just an estimate for possible future work, but that wasn't clear to me because no one was communicating that. THEN IT GETS BETTER. I paid $100 only to get in my car and it sounded the same. NOTHING FIXED. So I've lost 4 hours of work time, and I'm no further ahead. I went back inside and complained, so they sent out a young mechanic to drive around with me. I pulled over and he said "yeah, I got the one heat shield fastened back on, but this one needs to be replaced. I put an estimate in." So clearly there was also a lack of communication between the techs and service reps. Fortunately, I was able to get my money back, but I am utterly disgusted with the way I was treated by the service people at Collingwood Toyota. If they had communicated openly with me, I could have made a decision to have the heat shield completely replaced. I won't be back, EVER.

The service was a rip off. - Jerry

The service was a rip off. Not clearly communicated about the estimated price. The manager wasn't even willing to listen patiently.

Try to call to order the part but nobody answered. - Xajgyk

Try to call to order the part but nobody answered. Had to go there to order and they promised to call when part get there. Nobody called then I tried to call them but again nobody answered. If possible I would give them zero stars.

My service advisor is Gurneet. - Alan F

My service advisor is Gurneet. He is absolutely wonderful. He could not be any better. Even the other service advisors nearby are all friendly and helpful even when your appointment is with another advisor Lamar has been the sole person working out the few interior rattles in my 3 RAV4s and infotainment issues. I have never experienced a technician with this extreme level of dedication , knowledge and customer service. He will get to the root of your rattles and fix them. I’ve had 9 Toyotas since 1986 and a couple other makes before that and he is the most dedicated and customer friendly tech I’ve ever met. Gurneet and Lamar are a wonderful pair. They both deserve 5 stars, but my raking of 4 stars is for the overall dealership experience thus far

I have been a customer of Eastway Toyota for years. - dawnmarienassr

I have been a customer of Eastway Toyota for years. I have always received exceptional service. The Finance Manager , Christine Ourchane, has always been helpful and willing to accommodate when I show up without an appointment. This level of customer service is off the charts and greatly appreciated.