75 Ontario Subaru Service Centres

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

The worst experience I’ve had with this Subaru service - tuandiep2540

The worst experience I’ve had with this Subaru service department. It took more than three hours to rotate my snow tires from seasonal tires. Very disappointed with the service

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

On October 2, 2024, I visited Subaru Markham with the - l.poulin

On October 2, 2024, I visited Subaru Markham with the hope of resolving my issue, but I left feeling quite disheartened. While the staff exhibited professionalism, after discussion, I informed the technician that my battery was likely draining due to a parasitic draw. I proposed performing a parasitic drain test and checking the fuses. I understood that these tests would take longer, yet I was only present for a few hours. Regrettably, neither of my recommendations were implemented. I am unclear about what part of my explanation was not understood, and I feel disappointed, particularly since I have been dealing with this issue since January 2024. I have had my car boosted four times and replaced the battery twice this year. What else could I have done? My recommendations were completely disregarded.

Motor blew in my 2017 Tucson with only 80,000km on it. - alexiagirl_25

Motor blew in my 2017 Tucson with only 80,000km on it. Brought it to the dealership to find that there was a recall in 2021 that I was not aware of. It took over 10 days for them to look at the vehicle, made me collect every oil change receipt for them to say I did not maintain my vehicle. after 13 days they submitted their findings to Hyundai Canada, who then denied the recall claim. Shame on you Superior Hyundai and Hyundai Canada. This is a problem caused by your manufacturer on your motor. There was a recall that you will not go good for. After owning 3 Hyundai vehicles, I will never purchase another, nor will I ever recommend a Hyundai vehicle. Not to mention Superior Hundai also attempted to make me purchase 4 new tires for an all wheel drive vehicle I don’t even own. I may be a female but be assured I am not stupid.

Amaizing customer service! - Emanuel

Had problems with my Outback and tried to resolve it in the GTA, but received at most polite answers. Because I suspected to be a problem with the breaking system and because my next trip supposed to be towing a boat I was even more concerned. Out of any other options, already on my way, I called Minden Subaru and, even without an appointment, Eddie Pinelli checked my car, identified the issue and corrected it in 5 minutes. What a big difference compared with the GTA service dealers. Now I know where I will service my car and probable buy the next one.. Emanuel

I am incredibly impressed again, by the highest quality - Nancy

I am incredibly impressed again, by the highest quality of care and service at this dealership. My outback needed to be rebuilt from the inside out, due to rodent issues. Four days (Insurance appraiser's repair estimate) turned into three months. Newmarket Subaru constantly kept me in the info loop, explained the parts delays and loaned me a vehicle for the last few days when the insurance coverage ran out. Everyone was exemplary in their jobs, from the GM Jordan Tobin, parts Dept, Marvin, Service Mgr. Mo to advisors James and Jess. I would recommend them to everyone. I felt helpless but you kept me on track, the workmanship is spectacular.

I've been using NV Euro Motors for services for the last... - AM

I've been using NV Euro Motors for services for the last few years and have always been very happy with their work and prices. Highly recommended.

I wouldn't even give it 1 star but there is no less of a - tnamarie74

I wouldn't even give it 1 star but there is no less of a point, They have had my son's car for 5 months for a mechanical problem, took them 2 months to figure out it needed a motor job, that was warranteed, Each week its "the motors coming , it will be done next week" 5 MONTHS LATER , still no car, still no motor. During this time he was not even given a rental. Now he also has a damage claim, because while it is out sitting there in their lot, it was damaged during a hail storm. Do not recommend ever going to them, take your vehicle to a small town local garage, do not waste your time here.

BEST SERVICE IN TOWN!!! - atomblast

Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

BEWARE..BEWARE...BEWARE.. - Canadanorthernguy

I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!

The advisors are friendly and the mechanics provide - Thomas Leek

The advisors are friendly and the mechanics provide reliable service. In the past I had called other Subaru dealerships for quotes and this location always had the best price. Loaner vehicles are available for bigger jobs which is a nice perk.

Just had my 100,000 km service maintenance done yesterday - john.ivanko

Just had my 100,000 km service maintenance done yesterday at Scarboro Subaru. I would like to recognize the excellent and knowledgeable help I received from Kent, the Service Advisor. As well, Robert, the Service Technician, performed a top-notch job of servicing my Forester. It runs like it just came off the lot. Great job Kent and Robert.

Amazing Job done ;-) - AMEX ek do teen char

I had my B200 scratched very badly , and was worried about big bill coming my way . I got my vehicle inspected and did regular maintenance with them . The body shop person Patrick did such amazing job for me . and would recommend anyone to see them before call any other collision center . As a customer .Kudos to them and a Great job well done .They made my day .