1,567 Ontario Subaru/common Service Centres

I want to draw attention to the supportive assistance - loxley3

I want to draw attention to the supportive assistance provided by the team at the Stratford Hyundai, Service Department. Last week I noticed a concerning message on my instrument panel. I was sure I had mistakenly pushed some button to get this message. I went to my local dealership but given I did not have an appointment with a technician they were too busy to look at my car. I called Stratford Hyundai where I purchased my car and they immediately provided support: Tim tried to problem solve with me over the phone but I was not able to get this message off my instrument panel. I asked if it would be possible for someone at the service department to look at my car if I came to Stratford. Tim advised yes, a technician could look at my car. I live an hour from Stratford and when I arrived Meg ,the technician, immediately came out to my car and showed me what button I had accidentally pushed. Meg also showed me how to correct this problem. This process took 5-10 minutes. Later that day Tim text me to find out if I was satisfied with the resolution of the problem. Tim and Meg went above and beyond to provide assistance and support. I’m glad I purchased my car at Stratford Hyundai, but instead of changing to my local dealership I continue to drive the hour to the Stratford dealership because of their Service Department which is dedicated to providing assistance to customers. When it’s time for me to purchase a new car I will do so at Stratford Hyundai, given I know the quality of service and support I have always received over the past 6 years that I have been attending the Service Department for regular car maintenance. Thank you again Tim and Meg for taking the time to help me and ensuring that I was satisfied that the problem had been resolved to my satisfaction. Sincerely Very Satisfied Customer

I just picked my Honda Odyssey and I am dissatisfied with - Pete

I just picked my Honda Odyssey and I am dissatisfied with the poor quality of services received. In September 2023, I sent my vehicle to have my rear suspension to be fixed. This dealership told me that they cannot fix my vehicle because they cannot source a rear shock for my van. They charged me a diagnostic fee to tell me they cannot fix my vehicle. They recommended me to go see my local garage to get an after market part as it was my only option. Today a similar situation happened. I left my 2019 Honda Odyssey vehicle because water was leaking in the trunk and was creating a pool of water in the trunk. Turns out that the extended warranty does not cover weather seals. The dealership tells me that they are not sure it is the weather-strip that is the issue, but want to change it anyways to attempt to fix it. I was also charged for this diagnostic. I calmly asked to waive the fees and explained the whole story. When I Spoke with the manager Chris and requested if he could help me out, he told me " I cannot do anything for you and if you want me to release you your vehicle you need to pay the diagnostic fee". I am very dissatisfied with the poor level Customer service offered at this establishment. They charged me twice for diagnostics with no solutions while keeping my car hostage.

Fantastic results! - Michael H

Fantastic results! I went in following an issue with my Jeep and was greeted by Elix of the service team. He immediately realized there was a problem and said he would look after it. It was the best experience I have ever had at a dealership! Thank you Elix and thank you Menzies Cheysler for providing me with the most exceptional experience I could ever imagine at a dealership. I highly recommend Menzies and will continue to service my vehicle there.

Have attended 6 times for service and tired of waiting - Howard

Have attended 6 times for service and tired of waiting for completion within the advised times. Waited 2 hours for an oil change and an unwashed car. Going elsewhere.

I am disappointed with Hyundai for persuading customers - wendy_3angels

I am disappointed with Hyundai for persuading customers to purchase additional warranties that provide no coverage. For example, I opted for the extended warranty for our tires, only to be informed that it does not cover them due to wear and tear. Despite our car being only two years, the tires, which cost over $550 each, should last longer than two years. Similarly, we also purchased the warranty for scratches and dents, but to no avail. They claimed that the scratch was too long or the dent too deep, rendering it not covered. It seems that they upsell customers on these extras, giving a false sense of security. Furthermore, I am disappointed in Adam Parry, Service Manager, for not following through on his promise to address the situation. Despite assuring me that he would resolve the issue, I never received any further communication from him. Until my new situation with my tires when he did contact me, He informed me that they recommend us to get our tires rotated every 12,000 km or every second oil change, but they don’t inform you that you need to get it done for warranty purposes. I mentioned about the scratch and dent, and he informed me that the paper work must have gotten lost and he would check. After both claims were denied, he got someone else to call to inform. It is clear that I will now handle my vehicle maintenance elsewhere, ensuring to keep all receipts for warranty purposes. It is likely that they will find reasons to deny coverage, as they have done with everything else.

Made an appointment for a safety recall to replace a - Ken

Made an appointment for a safety recall to replace a fuse. When I arrived I asked them to check to make sure they had the part. I had previous experience with them not stocking common parts. They then informed me that it wasn’t in stock and that it would take at least a day to get.

Absolutely terrible service of Toyota Richmond Hill. - miklev1961

Absolutely terrible service of Toyota Richmond Hill. A simple oil change took over 2.5 hours and that was after I started complaining to service advisor J.Yearwood. They kept the car in the service for two hours. Why? For what? Than they drove it back to the registration area,put it on the ramp and started changing the oil. It took 20 min. I do not advise anyone to use RHT service. You will only waste your time.I am outraged by their service.

Though I moved to another city in 2019 I continue to - S.J. Mehi

Though I moved to another city in 2019 I continue to drive back to Guelph Toyota because the attention and service I get is top notch.

I take my Tuscan and Elantra in to newmarket Hyundai and - CANDICE

I take my Tuscan and Elantra in to newmarket Hyundai and I always get great service from the service department.

Roger is a fantastic sales guy, always making sure Im - Michaelturtle1001

Roger is a fantastic sales guy, always making sure Im taken care of. Service dept is 4 out 5. Sometimes slow, but great people that work there.

I've been a car owner for more than fifty years. - paul.dennis

I've been a car owner for more than fifty years. I can say unequivocally, that the best experience I've encountered in a service department, occurred at the Queensway dealership. In particular, Linda Shamana was instrumental in coordinating the service. Linda is extremely knowledgeable, courteous, and her ability to communicate is beyond reproach. It was a please dealing with Linda and her colleagues and Queensway Audi. Paul Dennis

My husband drives a 2017 Acura MDX, and I drive a 2018 - jenniferhughesdoucet

My husband drives a 2017 Acura MDX, and I drive a 2018 RDX. I received A+/excellent service from Gareth Spencer, Manager of Camco Acura’s service department, in mid-February 2025 with respect to scheduled maintenance for the RDX. I was very impressed with the time and effort he spent with me that demonstrated his commitment to ensuring customer satisfaction! He resolved a relatively minor mistake in the “paperwork” by a staff member in my favour. Although Gareth was obviously having a hectic day, he spent a few minutes to show me a part in my engine so that I better understood a particular situation. Finally, he was very personable and chatted informally with me for a few minutes.

Thank you Toyota Kingston for your quick, efficient, - Debschuurmans

Thank you Toyota Kingston for your quick, efficient, helpful service . I would highly recommend Toyota Kingston for their excellent service .

I am going to be taking my 2019 Suburu Forrester to a - georeid

I am going to be taking my 2019 Suburu Forrester to a private garage for service. I have read too many bad reviews by customers so i cannot trust them anymore to do my service. I spent 45k on my Forrester new & now i can't trust the dealership. sad.

Every time I drop in for service, the response to what i - B. Wallace

Every time I drop in for service, the response to what i need is always perfect. Thank you for all you do , Special thanks to Claudio (Service Mgr).

Be careful. - Mad Mike

Be careful. I've had 3 bad experiences with this dealership, all with personnel - the tech work has been excellent. They service my 85-year-old mother's late model Mazda. The car is 4 years old and has less than 40,000KM. 1) When it goes in for oil changes, they want to do the recommended service. last year at 36 most, they called me for approval to do the 36mo service. I looked at the manual and said sure. When we picked up the car they had done $700 worth of work over and above. This included changing an air and cabin filter they changes 6 mos/5,000km prior for $150, a brake fluid flush, coolant flush and brake cleaning. I called back asking why - they said it was approved, that was their service department's recommended 36K service, not Mazdas. 3 mos later we went to buy out the lease. A sales rep kept harassing my octaganarian mother into a new lease. She was trying to sell her the ultimate peace of mind comes from having a new car with fewer dependability risks. They wanted her pristine leased car because it had 30,000km and they thought she'd walk from the $19K buyback on a car with a tradein value of $35K. Then last month (Jan 2025) , another oil change - rather odd as services had been 12,000KM, this last one was 5,000km. It appears they reprogrammed the her oil service interval to 5,000km, not an uncommon trick done on unsuspecting customers. Again there was a recommendation for extra work. They told her at 40,000KM the recommended maintenance included a wheel alignment, brake cleaning, mechanical inspection, and a full electrical inspection and service. another $700 of extra work.

Nothing but headaches with the service centre, I’ve had - OttawaGuy

Nothing but headaches with the service centre, I’ve had to bring it in multiple times for recall work and warranty work, each time has issues - parts not in, misdiagnosing issues, unnecessary costly repairs, and more. Worst experience ever. Do not buy or service with them.

I had an appointment in 15 minutes, I went to the service - barlas32

I had an appointment in 15 minutes, I went to the service right on time and they immediately took my car in, didn’t lose a second at all. The vehicle was serviced super fast, the staff especially Tom was super welcoming, helpful and supportive. I’m glad I chose VW Oakville to buy my car! I recommend this service.

I would like to show my appreciation for the thoughtful - Salomon Nezry

I would like to show my appreciation for the thoughtful service I was provided with by Shawn, during servicing my Civic Honda, this past week.

I brought my vehicle to the dealership due to loud, - -

I brought my vehicle to the dealership due to loud, screeching noises in the rear right side while driving. Following the diagnosis, I was told the differential coupler needed to be fixed for $3500. They made this repair within two hours, however, when I received the vehicle, there was a burnt oil smell which intensified while driving. When I called to notify them of this, I was told the reason for the smell was leftover oil on the muffler and that it would go away in two days. However, half an hour after receiving the car, while driving, the loud noise started again. When I brought the car back into the dealership, they said the differential was gone and that to fix it, it would cost me an additional $6000. They also attempted to convince me that the noise had been there before I initially brought the car into the dealership, which is ridiculous. Essentially, instead of taking responsibility for the poor work of the mechanics, they resort to placing blame on others, such as myself and the tow truck that towed my vehicle to the dealership. Overall, I am very disappointed in the lack of ownership and professionalism exhibited at London Infiniti Nissan. As a 12 year patron of Infiniti, I have never had as negative of an experience as I have had at this dealership.

I was called all sorts of names and called my father and - Kapower73

I was called all sorts of names and called my father and f words because I came to charge my car at the charge point at this location by mangers. They followed me across the road till I called 911. Never have anyone or company treat me like this.

My oil change took 4 1/2 hours. - KBP

My oil change took 4 1/2 hours. I waited 2 1/2 hours at the end. They were also to check if my tires needed rotating. No response on receipt. No car wash. Said they would give me a promotional backpack but just ran out that day. Brutal.

I got my 2015 Santa Fe serviced on September 11/24 at - Den Pej

I got my 2015 Santa Fe serviced on September 11/24 at Streetsville/Nav Bhattia’s Hyundai (SO #471943) to have the starter, front wheel, and brake and tail lights that were all acting up or malfunctioning looked at. I was taken care of in the service shop by the assistant service manager Chetan Batra and Omar, both of whom were great in person. An Uber was arranged to take me back home which was nice. Total charges for a new battery, ball joint and 2 lights was $830 or so - very, very pricey. I was told the starter was perfectly fine but right after I left to run some errands that late afternoon, the starter was still acting up. I emailed Chetan 4 times that same evening, with each email containing videos I took of the dashboard while the starter malfunctioned. He didn’t respond to any of my emails. On September 13th I got a call from a female named Alia from Streetsville/Nav Bhattia’s Hyundai to see how my recent service experience was, to which I responded that I wasn’t very satisfied, explained the situation to her and requested a manager call me back. She advised me that one would but to date, as of this writing on October 5th, nobody ever bothered to call me. This lack of accountability and behavior is shameful, having been clearly exhibited at different levels of the location or organization. Based on my poor customer experience, I wouldn’t recommend anyone getting their car serviced here… one can only imagine that the sales department may be as poor but who knows really.

Excellent and well organized operations. - limuel.depillo

Excellent and well organized operations. Staffs are all helpful. I will definitely recommend this dealer to all my friends and family.

I visited Orleans Toyota several times in the last month - Magdalena

I visited Orleans Toyota several times in the last month or so. All the minor problems such as front blades not functioning properly, were well taken care of. The service manager and other staff were very professional and keen to meet my needs, as usual. On January 2nd I had my side mirror repaired. There was an issue with the quote that was submitted to me originally, but the Toyota Orleans manager resolved it to my total satisfaction. I also got a free car wash! I am happy I can continue to rely on high quality service and pleasant environment at this dealership!

The sales team is fine, until you have to bring in your - Rob

The sales team is fine, until you have to bring in your brand new vehicle you’ll find out real quick how awful the service dept. is. Save yourself the frustration and exhaustion and don’t buy here. I wish I knew how terrible this dealer was before buying.. no longer have to deal with them, sold the piece of xxxx.

We purchased our 2018 CRV at Kanata Honda and had to - Sharynj

We purchased our 2018 CRV at Kanata Honda and had to bring it in due to Fuel Pump recall. The mechanic noticed the Air Conditioner had a leak and informed us that it was still under warranty. Great of him to notice this issue! He repaired both issues in a timely manner. Thank you Kanata Honda for the excellent serve!

Brought my S6 in with a warning light issue. - dmacseven

Brought my S6 in with a warning light issue. Nancy Clark in service was great and helped me get the issue resolved so I could be on my way. Nancy really listens and knows the products well so you can be assured you are getting the right answer. If you have had a bad service experience and are looking for a new dealer you need to check out Audi Oakville.

Qauison charged an assessment fee before looking at a - Must love cars

Qauison charged an assessment fee before looking at a warranteed issue. Road tested, issue was re produced. Somehow the technician claimed they couldn't re produce the issue. Video of the issue exists. Carrie is an assistant service manager and personable. She has to follow Quaison's unethical decision. Hyundai customer service is remarkably useless. No one appears to be trained in what they sell . The recalls , or campaigns on the vehicle places it into about 10 dealer visits within 3 years.

I was a long term customer but my last experience in - dianamick

I was a long term customer but my last experience in having my tires swapped was disappointing and frustrating. I have reached out three times with no response so I have collected my tires and brought them to another dealer who values my loyalty and ongoing business. I would not recommend Heffner which is a reflection of their decline in providing an exceptional service experience.