54 Ontario Pontiac Service Centres

Outstanding service and workmanship! - merritt10

Outstanding service and workmanship! My brand new Camry was recently damaged/sideswiped - damage to the driver's side door. Jim and the White Oaks team explained the repair process, the insurance claim process and timeline and estimate. And stick handled issues with the insurer. The repair is impeccable as was the service. White Oaks and staff are professional, friendly, knowledgeable and meet their commitments. THANK YOU!! Stephanie

Terrible service and no ownership of mistake. - Canada1970

Terrible service! Purchased a Buick Verano from another dealer and took car in with oil consumption problem while covered under warrantee. Found out there was a bulletin from General Motors describing that exact problem and recommending an oil drip test then a piston and ring replacement if necessary. Dealer changed the oil and did not complete test. Bayview said there was no bulletin. Told by the mechanic to monitor oil consumption. Took car back in after problem continued and was told the warrantee was three weeks expired therefore we were liable for cost of piston and ring replacement. Called General Motors and they claim dealership is claiming that they did not service or diagnosis problem. Since we did not have to pay for the oil change there was no paper trail regarding the problem before warrantee ended. Bayview refused to admit we did make an appointment and car was seen regarding the concern. Now they want us to pay for a drip test, piston and rings exactly what the bulletin recommended. Completely unethical.

Service - Bill

I recently dropped my GMC Truck off for service, that was completed in a timely fashion, at a very reasonable fee and on time Furthermore, the Rep - Cassandra Critchley was very friendly and had all documents ready upon my arrival The complimentary car wash was very appreciated Thank you Bill

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership