109 Ontario Nissan Service Centres

I purchased winter alloy rims for my snow tires at the - lefebvm

I purchased winter alloy rims for my snow tires at the St. Catharines Nissan dealership. Service Manager, Frank Pagliario, looked after the rim install, tire changeover and tire storage for me. Frank was courteous, friendly and charged me a very fair total price. I got value very good value for dollar. General Manager, Chris Rose, stopped by inquire if all was good and that I was satisfied. Thanks to you too, McKayla! I will be back to this Service Department.

I bought a used car from them 8 months ago which included - khrome23

I bought a used car from them 8 months ago which included winter tires package. I came in for the swap and the service department told me the tires they have for me are all season and one of them was punctured. It took them 3 weeks to find replacement tires for me in which during this time my car was running on my spare tire so I couldn't use my car as much as I wanted to. For this inconvenience I still had to pay $190 for installation and not to mention the wasted time. They are all very nice people just not the greatest Quality Assurance and I have dealt with at least a dozen dealerships in my lifetime and this ranks on the lower end.

Excellent prompt service. - maryscarrott

Excellent prompt service. Friendly, honest service… they serviced what was necessary and it was done in a timely manner

They are professional and deal with whatever is necessary - Abeer

They are professional and deal with whatever is necessary ! They do recommend any other services if needed and mention if can be done later on which makes them trustworthy !

Efficient and friendly service. - dave.sandy.roberts

Efficient and friendly service. Comfortable and well stocked waiting area. Work on vehicle done excellently.

I highly recommend White Oaks Collision Centre for all - 2009 Caddy

I highly recommend White Oaks Collision Centre for all body work on your vehicle. Ask for Jordan Reed, he’s great, polite and most accommodating. Their staff is efficient and do great work. I highly recommend this company if you want an A1 job done.

Brought my Nissan Sentra here in May due to the - Cb

Brought my Nissan Sentra here in May due to the transmission slipping. They said luckily I had some time left on the warranty due to a widespread cvt issue. They said there was no issue with it and charged me approx $400 and said it wasn’t a warranty covered item and that the transmission was fine. Came back in June with the same issue of the transmission slipping. They said there was no issue and charged me $250 to tighten up an exhaust heat shield and that the transmission was noisy but that was normal and to keep driving. Fast forward to July 10, the car had a complete transmission failure and I brought it to Newmarket Nissan since I was told I had a warranty. Turns out this was false, and they want $7500 to repair it on top of the hundreds I’ve wasted on diagnostic fees that lead nowhere in the past. Don’t bring your car here for service if you want honest advice or proper diagnosis of your car, or value your safety while driving. Contacted Nissan Canada and they refused to help. Will be reporting to better business bureau.

They have, by far, the worst service I have ever - Pat

They have, by far, the worst service I have ever experienced. The staff are unprofessional in every way.

Came in for my service last week, Hazel was my service - lidia

Came in for my service last week, Hazel was my service advisor and she was really nice.

I am very disappointed with the dealership. - Sophia

I am very disappointed with the dealership. I trusted the dealership with my 2017 rogue but last year when I purchased the Altima it has been one problem after the other. On 4 separate occasions I brought the Altima for oil change, but each time the technicians did not update the service reminder in the car and they also didn’t put updated mileage stickers with the next service due dates. I complained each time hoping things would change but no the situation continued. The most recent experience was on January 24th of this year when i took my car again for service and the same thing happened. I then called to speak with one of the managers Debbie but she wasn’t available when I called. Natalie was the person that answered the phone, when I tried to explain that I wanted to speak with Debbie regarding the issue that I had with the last oil change because there was no updated sticker in the car and that a car service reminder message kept popping up on the dashboard in my car. Natalie cut me right off and said she was also a manager I can explain to her what I wanted to speak with Debbie. This caught me off guard because I wasn’t expecting it and I just said okay. I started telling her what the issue was and she basically trashed what I had said and very rudely told me that mistakes do happen and that I should stop complaining because they hire apprentices who are not experienced, they are the ones who made that mistake. I reminded her that this is the 4th time this is happening and I am concerned. Without any remorse or apology, Natalie then said give me your address and I will send you the sticker in the mail mistakes do happen and she hurriedly dismissed me from the phone. I had chills down my spine as I never expected such a bad reaction from an employee to a customer. I then contacted Dan to complain about the ill-treatment I had received from Natalie but he listened and asked me to bring back the car and he was going to make sure that the issue was resolved. With the 3 previous incidents I had complained to Dan each time as well, so he was well aware of the background and empathized with me. I did not take my car back to the delearship because I know that nothing was going to be done differently since this had been the 4th time the same thing happened. So last week I received a sticker in the mail from the dealership as Natalie had promised. The sticker has the updated next service date of January 24th, 2024. I could not believe my eyes when I saw that, so today I texted Dan and told him about the sticker and I even sent a picture of the sticker. This is very bad customer service, I will not be taking my car back to that dealership again, I will look elsewhere. The rudeness of employees like Natalie chases customers away, it is important to understand that if you are serving customers you don’t bring your personal misery to work and take it on customers. This behavior is unacceptable. In the message I sent to Dan today I told him that the dealership is charging customers regular fees on services for substandard services performed by unqualified and unsupervised apprenticeship students who don’t know yet how the work is done putting unsuspecting customers like me at risk. I have written this review as feedback especially to Natalie and the dealership and also warn other customers of what is happening at the dealership right now with the apprenticeship students messing up customers’ vehicles. I am not trying to discourage anyone from going to Kitchener Nissan, but I am just informing others of my experience with the dealership and who knows it could be your experience as well tomorrow. I am definitely escalating the matter to Nissan Canada to investigate this and stop it before worse things happen to customers after their vehicles are messed up by the students. I have requested to Dan that I would like to speak with the owner of the dealership, I will wait and see if the owner will contact me.

I brought my vehicle to the dealership due to loud, - -

I brought my vehicle to the dealership due to loud, screeching noises in the rear right side while driving. Following the diagnosis, I was told the differential coupler needed to be fixed for $3500. They made this repair within two hours, however, when I received the vehicle, there was a burnt oil smell which intensified while driving. When I called to notify them of this, I was told the reason for the smell was leftover oil on the muffler and that it would go away in two days. However, half an hour after receiving the car, while driving, the loud noise started again. When I brought the car back into the dealership, they said the differential was gone and that to fix it, it would cost me an additional $6000. They also attempted to convince me that the noise had been there before I initially brought the car into the dealership, which is ridiculous. Essentially, instead of taking responsibility for the poor work of the mechanics, they resort to placing blame on others, such as myself and the tow truck that towed my vehicle to the dealership. Overall, I am very disappointed in the lack of ownership and professionalism exhibited at London Infiniti Nissan. As a 12 year patron of Infiniti, I have never had as negative of an experience as I have had at this dealership.

Dealt with Mr. Carter Norm @ Agincourt Nissan. Very... - Proud Corolla owner

Dealt with Mr. Carter Norm @ Agincourt Nissan. Very professional and resolve my issue..Would recommend Agincourt Nissan. However, still did not hear from Service Manager.

100 percent satisfied! - Diane. Sainsbury

100 percent satisfied!! Dale Clark is a great service advisor My first Nissan purchase and love my vehicle. Would recommend Nissan to anyone looking for a new vehicle.

Sean in the parts department was awesome. - Tls979

Sean in the parts department was awesome. Very friendly and gave me a play by play on how to change the battery in my key fob. Top notch employee. Thank you!

I bought a new Nissan Qashqai in 2020 from them (lease - Dan S

I bought a new Nissan Qashqai in 2020 from them (lease with 200km) and I noticed the AC was a bit weak but not bothering to investigate since still doing the job. This summer (2023) the AC became so weak making me sweat at max AC. Brought the car to the dealer, they said need to order parts (condenser and pipe) and meantime they added some freon to make me go till parts come in (BUT NOT signing this in the work papers). After a few delays 'till September (all summer with better AC but still weak) they got me in with parts available BUT THEY SAID the regular freon R1234YF is contaminated with R152A. I didn't add elsewhere this freon or other freon ever - so it's my word against theirs. SO I SAID you either added before I bought the car knowingly the AC issues and added freon sealant OR added at this summer visit. Forced me to go elsewhere to remove it (money, time and stress spent) so they finally solved it without additional charge. BESIDES, Customer Service said it's my fault!!! WHAT CAN I SAY ? the customer is never right! I HOPE GOD WILL MAKE JUSTICE on this!!! Maybe recording any call and gathering all the paper would have helped... VERY VERY DISAPPOINTED! NEVER GO THERE and maybe never buy a Nissan!

I was at the dealership March 14th, 2024 and could not be - Rosy

I was at the dealership March 14th, 2024 and could not be happier with the service I received in the Parts Department. The Manager, Firas, and the gentlemen at the front desk (Collins and Jan) were very engaging. I received excellent service from Jan, who was so helpful and professional. THANK YOU.

I did not purchase my Leaf from them but the they standby... - dicksonng

I did not purchase my Leaf from them but the they standby and went out they way to service me. I have not met a dealer this committed in my 35 years working carrier.

Worst experience in over 40 years for service, service - hmbdeb

Worst experience in over 40 years for service, service repair and warranty work. Sales Lady was excellent. Any issues after the sale; GOOD LUCK, you are on your own! Hindsight - buy in Newmarket, Orillia or Midland. There is no rating low enough on your form. Beth the sales person is the only good thing about this dealership. You could buy from Beth, BUT, do not take your car here for service.

Great service! Sometimes it’s the little things that... - Heather

Great service! Sometimes it’s the little things that count, like replacing the battery in the key fob for free, having water bottles available, shuttle service drop off and pick up or letting us know about recalls and updates. We felt well looked after by Terry, who was very helpful and friendly.

Great service! - Paul T

Great service! They are very pleasant and helpful and Denis the detailer is great! Will be back!

Extended Warranty purchase and service - GD

A few years ago I purchased extended warranty for my new car, it seems that now that I need things done on my car that is covered by my warranty I get nothing but the run around. I have to constantly follow up and still 2 months after the initial process began I am still not hearing back from the dealership in a timely fashion. The service department at this dealership does not understand the true meaning of customer service and follow up that goes with that service. They do not follow up with the customer, I am always having to call them and there is always a lack of communication within their own department. I would definitely think twice before buying extended warranty from this dealership. Their service department really needs to get their act together. I have even left a message for the general manager and it seems he doesn't seem to care much either.

I have recently had such a bad experience with that - lozitska.olga8

I have recently had such a bad experience with that service center. They did not identify a real problem. Parts were delivered with a big delay. After "service" the car was unsafe but they assured me that it was. I was also charged for the shuttle service to the full without my consent. However, I must admit that during all my previous visits I was satisfied with their work - perhaps, the team was changed or something happened with the customer quality monitoring

Mike Emmerson made my new vehicle purchase easy. - Jacquie

Mike Emmerson made my new vehicle purchase easy. No hard sell, just straight forward information. He provided an in-depth review of all the technical capabilities of the vehicle and I felt comfortable driving the vehicle off the lot knowing where all the bells and whistles are located. I have always experience great service from this dealership. They take the time to explain the issues and provided all options for quick and timely repair. They are very knowledgeable and I feel they are fair with repair costs. They never push to do more than is required.