67 Ontario Mitsubishi Service Centres

Can't be trusted. I got them to do some brake work when... - Mike

Can't be trusted. I got them to do some brake work when the car needed a recall, for convieniance. They made a mess of the installation which my mechanic needed to clean up. They also insisted I had to replace e-brake cables, which would have been costly. They just needed an adjustment. I will only go back to them for recalls and warrenty work, but even then would be nervous about them touching my car.

May 8, 2021I am writing this note to share a very... - Shaz

May 8, 2021 I am writing this note to share a very negative interaction I have had with the service manager at Mitsubishi London in the afternoon of April 26, 2021. In the course of picking up my RVR car following a winter tire swap, I informed the manager that I have been waiting outside next to my car for a while, and no one called me. And that I have been wondering about the tent, which an agent has advised me on Friday that would be available for customers. The manager appeared annoyed and indifferent to my frustration. He essentially said something to the effect that they couldn't bring out the tent today, and nothing could be done about the situation. I exclaimed, "why are customers taken for granted? He abruptly said, "I am done" and went on to shut the door in my face. Two questions: What gives him the right to shut the door in my face? Would he ever behave in this manner with a middle-aged white man? I believe this individual does not have a centella of respect towards someone like myself. I have shred this with another manager named Jessie Fischer who ignored my message for a few days. When I demanded a response, he sent me a meaningless apology minimizing my serious concerns, and never answering my questions. This note expresses my deep dissatisfaction with the insulting behavior of this service manager at Mitsubishi London; it is meant to principally document my utter objection to the mistreatment I have received yesterday afternoon from him.

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

Excellent customer support - Runningcool

This dealership took the initiative to diagnose an uncommon issue on a manual transmission and fixed the problem under warranty. Highly commendable support on this issue.

Poor customer service - MidNorth-Sucks

I buy a new car the winter months, they sell me winter tires and rims and say will store my summer tires until the Spring no charge. I think great, that's convenient, I return in the spring to have the tires installed and they tell me I must have driven over a nail as one of the tires has a hole in it. I say that's not possible, I bought the car new and you installed winter tires before I drove it off the lot. After a brief, absence the service advisor returns and says they will cover the cost of the patch kit for the tire. I bought a new car I should have gotten a new tire not a patched tire. Tried to talk to the owner about a few other issues that came up and got in not so many words was called a liar. So I contacted Mitsubishi Canada customer support, they tell me it's a dealer issue and someone from the dealer will contact me to resolve the issue to my satisfaction. It's been 3 years and I'm still waiting to be contacted. I realize this is not a Mitsubishi Canada issue but rather a bad dealer to deal with.

Very good team ,work very hard to please customers. Have... - 2020 Outlander Gt and 2009 Outlander gt

Very good team ,work very hard to please customers. Have gone out of there to do there best for me on numerous occasions. Would recommend Mountain Mitsubishi for either buying a car or service of there vehical.. Thanks .

I've been using NV Euro Motors for services for the last... - AM

I've been using NV Euro Motors for services for the last few years and have always been very happy with their work and prices. Highly recommended.

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

We recently required work that was covered under our 10 - wilkinson_matt

We recently required work that was covered under our 10 year PowerTrain warranty. We received a quote from the dealership that was very expensive so we chose to take it elsewhere to have the work done. Later we learned that the work was covered under our warranty. When we contacted the dealership as to why they didn't inform us of this when we first brought it to them and asked for reimbursement on the work that we had to pay out of pocket for, they refused. We have contacted Mitsubishi Canada and they said it was a dealership problem. Service technicians should have knowledge of the cars and warranties they are working with and if they don't know that work is covered by a warranty, and a customer pays, then they've made a mistake that they need to make right. The customer service with this issue has been completely disappointing and this has cost Mitsubishi more than the reimbursement would have. They have lost a future customer.

BEWARE..BEWARE...BEWARE.. - Canadanorthernguy

I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!

Terrible dishonest service - Tinto4

Took our car in for a recall service. Was told it also needed work done on front struts. They kept the car for 8 months, due to "part being on order" Yes they gave us a garishly painted loaner, but over the whole time they failed keep us updated on what was happening and when it was finally fixed the bill was $1000.00 more than estimated (by them). Had to argue to get a "discount" and was made to feel like a penny pincher. Really awful awful service. There are plenty of other dealers and all are better. Went to Newmarket Mitsu and was treated much better. I also dealt with RJ who was the best of a bad lot.

The worse service center, Sean Pereira was the only - Ashraf

The worse service center, Sean Pereira was the only person at the service who you could trust, now that Sean left the shop and without him, with the experience with them, I would not trust them. They are just dishonest and tamper with your car to grab your money. I really don't trust them to take my car to this shop anymore, I had an extremely awful experience with the Rouge valley and specifically Robert Tang last year, if it wasn’t because of Sean Pereira interference, my car could be have been destroyed On Oct 2, 2023, I called for routine oil change; the representative (Robert Tang) informed me that since the management had been changed; they don’t honor the 10 year free oil change anymore without spending $75, the 10 year free oil change is indicated it clearly on my point of sale and Robert Tang got a copy of it last year.

Dear friends, I would like to share with you my negative - huseyinceviz90

Dear friends, I would like to share with you my negative experience with Mitsubishi service, my car was leaking oil from the transmission, when I first went, they told me that the seals needed to be changed and that I would have to pay $700 since it was not under warranty, and I paid it. They delivered my vehicle after the seal change. I checked it 2 days later and the leakage continued. I went to the service again for the second time and they told me that they would change the seals again. This did not make sense because the problem was not solved when we changed it the first time, but I accepted it desperately. and the change was made. After the second seal change, I took the vehicle back and after driving it for a few days, I noticed that the leakage continued again. I went to the service for the third time and they said they would check it and get back to me. They would take me inside at 3 pm and start checking it. They sent me a message at 3:20 the same day and said that the transfer case needed to be changed and that it would cost about $3400. I cannot understand how they check it in 20 minutes. How can the technical service charge me 700 dollars for my oil leak complaint and return the vehicle to me without resolving the problem even though I went there 3 times? I complained to the general management. They say there is no factory defect without even reading my complaint. They gave me my car without resolving the problem even though I paid a fee. Is this really the Mitsubishi customer experience?