70 Ontario Mercedes-Benz Service Centres

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

This is an e-mail we sent to Peter (Service Manager) and - Poor Service

This is an e-mail we sent to Peter (Service Manager) and Fatema (General Manager). We are sending you this e-mail because of a number of unsatisfactory reasons, I personally called you (Peter) yesterday and advised you that I would come in today to see you and figure out what occurred with the misdiagnosis of the C43. I left the dealership right after you said you would investigate the matter and call me back. Instead, you have Faith text me, not even call, and deliver your message, absolutely unexpectable from a customer service perspective. As already mentioned, we spent $5200.00 to have the noise repaired and we still had the same noise after the repairs. When I drove with Wayne, Shop Foreman, before we even left the parking lot he stated, “I hear the noise from the rear tires”. Instead, I received a text message previously basically telling me it’s my front bearings and steering wheel spring link which is making noise when the vehicle turns, as mentioned, I never heard any noise when turning prior to leaving the vehicle with you. I asked again, how bad was the bearings that we had to spend $5200.00? I was told that I would receive a picture of the bent front rim, never received it and it’s not in your final report/receipt. I did see the bent rim today and thank you for that. Can you show me a video that I required the bearings/steering wheel spring? Just in this last month we have spent several thousands of dollars and still had the same noise. For Wayne to immediately identify that it was the rear tires, we would have preferred to pay for two new tires than $5200.00 and have the same noise. Too offer to pay for the bent rim makes no sense, that is not the cause of the noise, it’s the two rear tires which if this was diagnosed properly we wouldn’t be out $5200.00. I have no issue paying the rim, we need to address the $5200.00 and why Wayne was able to pinpoint the issue. Another issue that we have is that we left the dealership with the 550 two weeks ago, where we picked it up and brought it back within 30 minutes as it had the same shake, paid for the service with the same issues. The shaking is not consistent, could this be part of the braking system, something sticking? Overall, we would like this matter taken seriously, “Quality and luxury, our passion”, we not feeling the passion in the service.

The service advisor was very helpful and answered all my - Marty

The service advisor was very helpful and answered all my questions to my complete satisfaction. The service performed and my entire experience was above average.

Always a great experience - Rami

This dealership goes over and above to make sure the customer is looked after. Recently Justin made sure my car was washed in a timely manner and despite the fact it was not in for service but only needed a top up of the blue liquid for emissions he did not hesitate to have my car washed when I asked for this.

Best dealer and shop I've been to,had a few issues, - John Bilenkis

Best dealer and shop I've been to,had a few issues, however they went above and beyond to make sure I'm happy. Honest people! Especially thanks to Anthony Perciasepe. I Can't say enough good things about him. Thank you

Great first time experience! - Coby77

This dealership is clean and easy to find. When I arrived at the service desk, I was promptly welcomed by the service manager, Ed Van Herpt JR; he quickly wrote down the services I wished for my vehicle, he gave me some welcome suggestions, also answering my many questions as this was my first vehicle of this brand; He gave me a tentative time of completion, and offered me a drive to where ever I needed to go, as an offer of being picked up.I chose to remain in the dealership. I also met the parts manager, Robert Van Herpt, who was very friendly and cheerful.There is a viewing window into the service area, so you can see the progress.The waiting area was clean and comfortable, with free WI-fi, as well as a television, and free coffee.The restrooms were very clean. Every mechanic I saw traveling through the dealership was very friendly, acknowledging me with a smile and hello. I was very pleased as to how I was treated, and made to feel I was welcome. All in all, I find this dealership to be striving for the best customer service and experience.

Exceptional customer service from Stephanie, it is a - Lauraieffi

Exceptional customer service from Stephanie, it is a pleasure dealing with such professional and dedicated individuals, a big thank you also to ray Lam

Took my car for an emergency service, windshield wipers - stephanie k

Took my car for an emergency service, windshield wipers not working. I called the service desk and they informed me to drop my car off. The service was quick, and efficient. The individual that performed the service on my car, I want to thank you very much for your efficient work, and honesty. You were very pleasant and helpful and attended my issue. It was very much appreciated.

Number one MB in Oakivile - Tran N

I had 2 nd service at this dealership which is I am so happy. Mr Rick Desjardins is extremely well organized and services of my Glc 300, And congrat to everyone to this dealership. Will recommend to all of my friends

I recently had my car serviced at Mercedes-Benz Ottawa - louis.carbonneau

I recently had my car serviced at Mercedes-Benz Ottawa Downtown and was thoroughly impressed with the experience. The team handled everything with professionalism, transparency, and genuine care. Even though I was without my vehicle for a while due to necessary repairs, they kept me informed and made me feel truly valued throughout the process. It’s rare these days to encounter such thoughtful, customer-focused service. A big thank you to the entire service department—you turned a challenging situation into a positive one! — Louis Carbonneau

Service Excellence - Pedra

I have owned Mercedes vehicles for about 10 years, with the preset vehicle for about 5 years now. Thus I have has a number of maintenance and service visits to the dealership. My overall experience is very positive with the interaction and responsiveness of the Service team and the quality of the work carried out. I choose Mercedes vehicles because of their engineering and design quality and recognize the expenses associated with service and maintenance. The Service manager is always clear about the service requirements and associated costs and communicates such in a professionald and approachable manner. Yes I have had some problems with the vehicle outside of scheduled maintenance. I always research the diagnoses and repair requirements on Benzworld and other web sites. More often than not the estimates are in line sometimes relatively competitive. I drive to Florida 2 or 3 times a year so I need reliability which I believe the Windsor service team provides. On occasions I have had service work by Mercedes of Ft Myers, Mercedes Windsor although smaller is just as good

Excellent service as always! - bio-di

Excellent service as always! Thank you to Tanya for the amazing help/service last week. So thrilled you were able to repair my coffee holder and help with my key. So very appreciative of the professional service at the dealership. Also, like to thank Frances who has been very helpful over the past 15 years with her amazing service as well. Peterborough Mercedes-Benz provides excellent service....hands down! Thank you very much! Keep up the great work! Dianne G

I am dealing with Joshua he is knowledgeable, smart, - fnehaddis2

I am dealing with Joshua he is knowledgeable, smart, cooperative also friendly alway smiling & worm welcoming.

I've been using NV Euro Motors for services for the last... - AM

I've been using NV Euro Motors for services for the last few years and have always been very happy with their work and prices. Highly recommended.

BEST SERVICE IN TOWN!!! - atomblast

Everytime I've had an issue with my vehicle, John is always there to save the day. He's knowledgeable, friendly, passionate and professional. I've owned several other brands and been to many dealerships. Never have I met someone like john. This guy knows the brand like its the back of his hand. He always makes sure I.m taken care of. I've seen him deal with the most difficult of people and still maintain his composure where I wouldn't. He's truly an asset to the team and anyone that has an "issue" with him is clearly mistaken. Even my wife will only deal with him. Seeing a solid brand, and a personable person behind the counter, is why I bought from this dealership twice now. I'm confident my cars are in good hands when I give him my keys and I know I'll always get it back in tip top shape. We need more people like him. Truly thankful they have someone like him on the team!

Good people deserve to be recognized my service advisor... - Linda

Good people deserve to be recognized my service advisor Matthew went above and beyond to ensure Excellence was result in service. Thank you to Chris his Boss for leading the team by example and setting standards to make sure guest are not just satisfied but he went beyond expectations! I would recommend Performance Mercedes in St. Catharines for servicing your car! A happy customer Linda Bush

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

I recently bought a used Mercedes from a Toronto dealer - Azroadtrip

I recently bought a used Mercedes from a Toronto dealer but I live in St. Catharines. I was hesitant to book service at Performance in St. Catharines, worrying that they might not be very cooperative since I bought the car in Toronto. I WAS TOTALLY WRONG !!! I got very well received by Ryan in service and got lots of great help from Victoria with the Mercedes computer and the associated phone app. The moral of the story is “ if you make one customer happy, they’ll tell 3 of their friends ….. but if you make them unhappy they’ll tell everyone they meet !! “ Thanks !! Wayne Casselman