1,567 Ontario Maserati/inftrees Service Centres

This 1 star review is unfortunately caused by Mario, and - ChrisS

This 1 star review is unfortunately caused by Mario, and bears no representation of the rest of the Barrie Mercedes team. Backstory: I dropped off my vehicle for service this AM while Mario was plowing the lot. I drove around the lot to find a parking spot and after trying one that I couldn't get into (long sprinter), I kept driving and found one at the back of the lot. The area where I parked (and all lanes leading to it) was fully plowed, and there was honestly no snow to even be plowing. As I was getting my gear to go inside, I notice the plow truck pulled up in front of me. I look out the front window and Mario is aggressively waving his hands, pointing and giving the "xxx" hand/shoulder shrug. I opened my door to hear him out and he was going off about this is where he pushes the snow, I don't have any respect and I need to move etc. Because he was already set off before I even said a word to him and he was demanding respect but clearly couldn't be respectful himself, I decided to leave the vehicle right where I had parked. There was still plenty of room for him to get by and push the non-existent amount of snow. As I got out of my vehicle, he had driven around the corner and was waiting for me to get out to continue disrespecting me. Again, going on about respect, rudeness, he has a job to do, why can't I understand etc. I told him that if he expects respect, he needs to first start by showing it to me. As I walked from the back of the lot, he crawled the plow truck alongside me so he could keep yelling then proceeded to cut me off with the vehicle as I went to cross the walkway towards service...again, preaching about what's my problem, I need to have some respect etc. I again repeated my previous statement that I would have had full respect for him if he gave it to me in the first place. I walked in front of the vehicle, he reversed so he could once again follow me as I walked alongside service to the entrance, still being nasty and disrespectful while I refused to say anything more to him. I spoke with the service advisor and he was called into the manager's office while I was still there. No idea what was discussed...but when another employee says "that's Mario" after hearing the story, you have to believe that maybe Mario doesn't appreciate having a good job enough to be bothered to correct his attitude. Mario...here's a pro-tip on what to say to a customer if you need them to move their vehicle - this is the respectful way of approaching a customer and will garner you the respect you so demand: "Excuse me sir, I'm very sorry but these spots are where I push the snow from the parking lot. I know the lot is busy, but there are some free spots over X, or let me help you find a better spot". That respectful approach would have earned a "no problem, sorry about that" from the customer". Respect is earned Mario...

The service advisor was very helpful and answered all my - Marty

The service advisor was very helpful and answered all my questions to my complete satisfaction. The service performed and my entire experience was above average.

Always a great experience - Rami

This dealership goes over and above to make sure the customer is looked after. Recently Justin made sure my car was washed in a timely manner and despite the fact it was not in for service but only needed a top up of the blue liquid for emissions he did not hesitate to have my car washed when I asked for this.

Best dealer and shop I've been to,had a few issues, - John Bilenkis

Best dealer and shop I've been to,had a few issues, however they went above and beyond to make sure I'm happy. Honest people! Especially thanks to Anthony Perciasepe. I Can't say enough good things about him. Thank you

Great first time experience! - Coby77

This dealership is clean and easy to find. When I arrived at the service desk, I was promptly welcomed by the service manager, Ed Van Herpt JR; he quickly wrote down the services I wished for my vehicle, he gave me some welcome suggestions, also answering my many questions as this was my first vehicle of this brand; He gave me a tentative time of completion, and offered me a drive to where ever I needed to go, as an offer of being picked up.I chose to remain in the dealership. I also met the parts manager, Robert Van Herpt, who was very friendly and cheerful.There is a viewing window into the service area, so you can see the progress.The waiting area was clean and comfortable, with free WI-fi, as well as a television, and free coffee.The restrooms were very clean. Every mechanic I saw traveling through the dealership was very friendly, acknowledging me with a smile and hello. I was very pleased as to how I was treated, and made to feel I was welcome. All in all, I find this dealership to be striving for the best customer service and experience.

Exceptional customer service from Stephanie, it is a - Lauraieffi

Exceptional customer service from Stephanie, it is a pleasure dealing with such professional and dedicated individuals, a big thank you also to ray Lam

Took my car for an emergency service, windshield wipers - stephanie k

Took my car for an emergency service, windshield wipers not working. I called the service desk and they informed me to drop my car off. The service was quick, and efficient. The individual that performed the service on my car, I want to thank you very much for your efficient work, and honesty. You were very pleasant and helpful and attended my issue. It was very much appreciated.

Number one MB in Oakivile - Tran N

I had 2 nd service at this dealership which is I am so happy. Mr Rick Desjardins is extremely well organized and services of my Glc 300, And congrat to everyone to this dealership. Will recommend to all of my friends

My experience at Mercedes Benz Downtown was great. Ryan... - Luiza Faret

My experience at Mercedes Benz Downtown was great. Ryan Prince was the sales consultant that helped me and his service was exceptional. I definitely recommend and would go back for more detailed information about the best car options and future purchases.

Service Excellence - Pedra

I have owned Mercedes vehicles for about 10 years, with the preset vehicle for about 5 years now. Thus I have has a number of maintenance and service visits to the dealership. My overall experience is very positive with the interaction and responsiveness of the Service team and the quality of the work carried out. I choose Mercedes vehicles because of their engineering and design quality and recognize the expenses associated with service and maintenance. The Service manager is always clear about the service requirements and associated costs and communicates such in a professionald and approachable manner. Yes I have had some problems with the vehicle outside of scheduled maintenance. I always research the diagnoses and repair requirements on Benzworld and other web sites. More often than not the estimates are in line sometimes relatively competitive. I drive to Florida 2 or 3 times a year so I need reliability which I believe the Windsor service team provides. On occasions I have had service work by Mercedes of Ft Myers, Mercedes Windsor although smaller is just as good

Excellent service as always! - bio-di

Excellent service as always! Thank you to Tanya for the amazing help/service last week. So thrilled you were able to repair my coffee holder and help with my key. So very appreciative of the professional service at the dealership. Also, like to thank Frances who has been very helpful over the past 15 years with her amazing service as well. Peterborough Mercedes-Benz provides excellent service....hands down! Thank you very much! Keep up the great work! Dianne G

I went in to get service and Deepaks friend walks in very - M

I went in to get service and Deepaks friend walks in very beautiful blonde hair woman looks like Mariah Carey. Let her know Deepak I want to buy her a car at your dealership. I've bought 3 cars from there and everyone is lovely and very professional.

Metro has finally packed their tent up and flocked off in - ydana96

Metro has finally packed their tent up and flocked off in the middle of the night. I bought my 2012 Ram 1500 regular cab short box there. 5000 k I had to take it back because the front right rim was seized on the hub...no rust just seized. The first winter I had water in behind the seat. The brake light on the cab was leaking through the seal. Metro wouldn't pay for it and said I'd have to buy a complete light assembly. At 20k my rear rotors were fried cause of hard spots on the rotors...no warranty. At 23k the front rotors had 1/8th of an inch thick rust on them...no warranty. In the third winter I had no heat...none...in -30c for 3 days...froze my butt off. Problem with the soft wear and Metro installed a bypass on the computer. As a result I barely had heat and no vent worked at ankle level. I got all my oil changes done at Metro as per the warranty. In Dec of 2016 the engine light came on the 2nd week. Metro worked on it for 3 hours...ended up putting a new service engine sensor in the engine. A month and a half later a severe engine knock started and loss of power. Metro found metal filings in the motor. Said I'd have to pay the teardown if I were to get some kind of warranty since I was a few weeks over the 5 years...I only had 40k on the truck...never pulled or carried any load. I asked the service guy why I lost power...He told me there is a knock sensor in the motor that will cause the computer to retard the timing when a catastrophic engine failure is detected causing a loss of power. At that point I had enough of these clowns...told them to give me my frikin bill, give me my frikin truck and I'm frikin outta here....It's funny and highly suspicious that the check engine sensor they replaced 2 months earlier didn't come on when the computer was alerted to the engine failure. I'm left with the idea that the sensor was disabled to get me past the warranty of 5 years. Metro wouldn't pay for the teardown or weeks worth of car rentals and when I called Chrysler Canada the girl told me they wouldn't honor the warranty. I'm so glad Metro is done and I hope those bums enjoy kicking their lunch boxes down the road...And...NEVER buy another Dodge product EVER again.

I left a cruse Cruze for an Oli change and I was told - Ide Guimaraes

I left a cruse Cruze for an Oli change and I was told that drain plug was too tight and it could break when removed, I didn't given them the go ahead as it would cost me an oil pan replacement, took vehicle to an independent mechanic and I witnessed drain plug being removed wt no effort at all, actually the garage charged nothing for the service. It makes wonder what really happened, I am extremely unhappy and disappointed with the quality of the service rendered, I left the vehicle at Boyer for hours for a simple oil change and I wasted my time taking it somewhere else. I always trusted Boyer for my vehicle but now I have second thoughts about it and I want to hear back from Boyer about it.

Poor customer service - MidNorth-Sucks

I buy a new car the winter months, they sell me winter tires and rims and say will store my summer tires until the Spring no charge. I think great, that's convenient, I return in the spring to have the tires installed and they tell me I must have driven over a nail as one of the tires has a hole in it. I say that's not possible, I bought the car new and you installed winter tires before I drove it off the lot. After a brief, absence the service advisor returns and says they will cover the cost of the patch kit for the tire. I bought a new car I should have gotten a new tire not a patched tire. Tried to talk to the owner about a few other issues that came up and got in not so many words was called a liar. So I contacted Mitsubishi Canada customer support, they tell me it's a dealer issue and someone from the dealer will contact me to resolve the issue to my satisfaction. It's been 3 years and I'm still waiting to be contacted. I realize this is not a Mitsubishi Canada issue but rather a bad dealer to deal with.

Absolute terrible service centre. - k_a.beer

Absolute terrible service centre. Was told work was done to my vehicle under warranty to find out the work was never done!

Zero starts ought to be an option. - Dom

Zero starts ought to be an option. Had a recall for fuel valve. Jennifer (service tech) said would only take 45mins. My Honda had winter tires on it. Went shopping across street and when I came back, she said “our technician broke a part of your car trying to remove gasket. It’s a known issue. This has happened to 5 other cars and we’ll need to keep you car indefinitely”. That was Dec2nd. They get me a rental, without snow tires, on the date of pickup. Had the biggest snowfall of the year. Honda Midland’s owner, Dick Davies, refused to credit me back the $407 fee for winter tires. After a long battle with Honda Canada, Dick Davies called me and ai calmly explained my dissatisfaction. He claimed no ownership and insinuated that I broke the car (that was in great shape when I dropped it off). Though I was calm and polite, he hung-up on me and texted me this. “ You are welcome! Please take your business somewhere else, for someone in business you are clueless! keep moaning to Honda” This, after I already told him the service there has always been good. Needless to say, he’s a pompous, arrogant person who can’t take the slightest critique that would help his dealership. Buyer beware. I recommend you drive the extra hour and go see Dan at Honda Barrie instead. Dick Davies, Peter B and Alan Sylvester (midland Honda) think of their customers as dollar signs and not as people. Sharing this so others can spare themselves from dealing with the worst service possible. Here’s the text I sent Dick and here’s his reply. You’ve been warned.

Now charging a fee to pay with a credit card for regular - lehmte

Now charging a fee to pay with a credit card for regular service which is already expensive.

John, Paul and Erin are always helpful and I am confident - jedcat

John, Paul and Erin are always helpful and I am confident that this dealership offers the best customer service.

Friendly greeting ,Fast , efficient service, clean... - NURBEN

Friendly greeting ,Fast , efficient service, clean waiting room, coffee. Plenty of reading material television on. Car was promptly delivered and had been washed Bonus. All items attended to. Happy customer

Service for a recall this morning, exceptional efficiency - Susan Tessier

Service for a recall this morning, exceptional efficiency and service; Ryan Lee was personable and honest…. will go back for service!!!