1,567 Ontario Maserati/inftrees Service Centres

Dishonest Service Department ! - larrychin

Dishonest Service Department !! My elderly mother had her car into the dealership because it was not running smoothly. The diagnosis was a faulty ignition coil. which was replaced and a injector cleaning also done. This cost $1077, $791 of which was labor and only $271 were for parts. They then told here that she had a faulty water pump that needed to be replaced for $2000. When I heard that, I told her I would take it to my mechanic for second opinion. When she told them she was going to pick up the car, she was told she could not have it because it was not safe to drive, at which point we told them to release the car, which they did, but only after they charged $359 to "put it back together". It should be noted that diagnosing a leak in the cooling system should have been done by pressurizing the system and looking for a leak. There should not have been anything to put back together. After we got the car I took the car to my mechanic who diagnosed the problem as a loose hose clamp. Not only that, but the water pump appeared to have been replaced recently and there was nothing wrong with the water pump. Cost for diagnosis and replacing the clamp, $158, a far cry from $2000 ! That is the last time we go to that dealership for anything !

Excellent dealership. - dezboch

Excellent dealership. Bought my 2013 Fusion from them. It's been in 9 accidents and always repaired by Larry and Frank at their Collision Centre. Great service and the car comes out looking new. Thanks guys!

Motor blew in my 2017 Tucson with only 80,000km on it. - alexiagirl_25

Motor blew in my 2017 Tucson with only 80,000km on it. Brought it to the dealership to find that there was a recall in 2021 that I was not aware of. It took over 10 days for them to look at the vehicle, made me collect every oil change receipt for them to say I did not maintain my vehicle. after 13 days they submitted their findings to Hyundai Canada, who then denied the recall claim. Shame on you Superior Hyundai and Hyundai Canada. This is a problem caused by your manufacturer on your motor. There was a recall that you will not go good for. After owning 3 Hyundai vehicles, I will never purchase another, nor will I ever recommend a Hyundai vehicle. Not to mention Superior Hundai also attempted to make me purchase 4 new tires for an all wheel drive vehicle I don’t even own. I may be a female but be assured I am not stupid.

They did a nice job helping me with my cars problems and... - Jeayenthiran

They did a nice job helping me with my cars problems and explained the cars condition in an concise way

After all I want through with MOB , yesterday I want to - mohamed.s.abdi

After all I want through with MOB , yesterday I want to the shop for service and I finally met a gentleman with name of Carson, Bowie, a man who loves what he does, passionate, articulate, a good listener, cautious, considered and a people person. A man who gave me hope and a feeling of importance. Mr. Bowie I salute for your kindness and professionalism. looking forward to meet you again,!

Service department used to be good, now that there’s a - 2020mazda3

Service department used to be good, now that there’s a been a turnover of staff it’s horrible. Can’t get a hold of them, was treated very rudely when I did. Was great last year with the 3 women there but it’s gone downhill since.

out of business since early 2000. - tandatireservice

out of business since early 2000. converted to nissan dealership. No longer a mazda dealer.

Horrible Experience at RICHMONDHILL MAZDA DEALERSHIP.... - Jay jay

Horrible Experience at RICHMONDHILL MAZDA DEALERSHIP. Terrible service. Shop Forman was not friendly and argued loudly in front of other people at the front desk over a brake job they did a while ago that didn’t go very well! Service manager won’t take your call. I called 3 or 4 times, every time the receptionist said he’s not there or he just stepped out. I took my car To another dealer and my issue was solved right away. I would stay away from RICHMONDHILL MAZDA.

thank you Shahbaz I had a great experience thanks to - nirav borda

thank you Shahbaz I had a great experience thanks to Shahbaz! His communication was clear and professional throughout the entire process. He took the time to explain everything and made sure I was comfortable with each step. Very helpful and respectful—definitely made the whole experience much smoother. Highly recommend working with him!

The service was fine. - Simpquelph

They did try to make the customer aware of the car problems right away.The overall experience was fine. It was like most service areas.

Originally posted a 5 star review at the time of purchase... - louis5961

Originally posted a 5 star review at the time of purchase but unfortunately encountered poor service afterwards. Will not longer be purchasing any more vehicles from this dealer.

I have been a loyal McAlpine Ford Customer for over 25... - nts

I have been a loyal McAlpine Ford Customer for over 25 years purchasing new vehicles and regularly servicing them at this location. Today I took my 2016 Explorer in for a routine safety check. I was told that the tires would require replacement within a few months but that everything else was in great shape so we were good to head out on a road trip. I drove the vehicle 10 minutes up the road to my office and parked it. I did not hit a single bump on the way. An hour later I started the vehicle and clearly there was a muffler malfunction. I returned immediately to the dealership assuming that something had been dislodged in the course of their inspection. I was told that the flex pipe needed to be replaced. The service man insisted that it could not have anything to do with the service provided. It is very curious that I have never had ANY indication of muffler malfunction. It is also curious that if the flex pipe were 10 minutes away from complete malfunction that whoever had the car on the hoist would have cleared the vehicle for a road trip. I suppose such coincidences are possible, but I find it hard to believe that the exhaust was not impacted in some way during the course of the inspection. I will not be returning to McAlpine Ford for service or to purchase my next vehicle. So ends my 25 year association with this dealership.

Every one was super. - randy2

I came to the dealership on the way to Michigan for a tire repair. Pete got me in for service extremely quick. As I was waiting for my truck I ran into Jay. We chatted and and he asked if I wanted to trade my truck in. I said I had not planned on it. But low and be hold he put together a deal I could not refuse. So the story goes,You go in for a leaky tire and come out with a new vehicle.Would you not want to deal with a dealership that treats you like you are almost family.

Best dealership! Amazing staff!! Knowledgeable,... - Midnitetoker

Best dealership! Amazing staff!! Knowledgeable, professional always there to help. Excellent work whether it is an oil change or a dent that needs to be removed! Go to McGee Motors in Goderich!

No body is maintaining this site, things are worse! - Abitpissy

No body is maintaining this site, things are worse! Very good at padding the bill for small things, like washer fluid shop supplies, environmental, shop misc. Not so good at determining faults or recognizing when brakes are worn to the steel backer. Cant find holes in exhaust system too well without selling manifold studs and gaskets, can't see much reason to replace screws and push pins on inner fenders after replacing studs and gaskets. Very dealership installed, dealer installed skid plates on dodge ram, after exaust work skid plate absent, when originally fitted the bolts didn't line up with holes, so the plate was troublesome, too troublesome later, left on shop floor then the scrap bin. Can't secure tailpipes to mufflers real good, can't recognize when a tailpipe hanging straight down might be troublesome, when brought to attention, supposed remedy yields no result and tailpipe falls off in 40 km. Does nobody know how to use an exaust pipe expander to make a new solid connection? Its a cheap tool, it's a shop! Can test and test defective battery on warranty until owner is off warranty and has to buy battery and change very expensive starting motor prematurely. Can't determine defective bearing from defective shiny new front brake rotors real good either, tossing hundreds of dollars of owners parts in the scrap, no one can use a dial indicator on rotor to determine warped or not? Again it's, a.cheap tool, it's a shop! why charge misc if it's not to maintain tools? Can't reset the steering reference after changing rack and pinion real good either so you can't see high beam indicator driving straight down the road, spoke in the way, you have to back out of the shop, you test drive, you can't find it awkward to not see the instrument cluster?. The only thing you could say is the dealership in Kenora is worse. The vehicles drive easy, easy on gas, but, fixing, very very challenging! Too many return trips!

13 Friday 2024 I bouth to replaced one tire rim and - Adrian B

13 Friday 2024 I bouth to replaced one tire rim and senzor . Over 1600 And the workers preparied to stiling my part . Hi desmount and dont put my sper part in the car haw I reguested. Manager Gerge solved the issue I stay 5 hours and to bad. Hi told my if i need my part I need to applay for return and take long time . Contact for info adrianbursu@gmail.com From this dealer I outh the camry in 13 May 2024. So happy and so profesional Leo and Teresa, The i gasoline indicator at 1/2 tank the led was ON. George fixed . Thanks