97 Ontario Lincoln Service Centres

The entire dealership was quite rude to my mother, with... - Andrew

The entire dealership was quite rude to my mother, with the owner stating "you're not from around here, you should take your business somewhere else" The service department improperly did a warranty repair on my mother's vehicle AC by not putting enough coolant in, after taking vehicle to another dealership, their service department confirmed the Exeter location made an error causing the AC to fail again. The repair was done after the dealership was called by Ford Canada, regarding a customer service complaint, so have to assume it was done improperly on purpose. The dealership refuses to pay for their mistake and Ford Canada has become involved, telling the owner he is not giving very good customer service, and has been asked by the new dealership to cover the cost, to which he replied "I don't care, that lady is crazy" Stay away if you want your car fixed properly, or courteous service.

Great service, feels like family - Steven

We have been dealing at Expressway off and on for years. Several different vehicles. Always treated fairly and respected. Miss having Andrew on the service desk as he was always the absolute best to deal with. Strongly recommended.

OVER THE TOP SERVICE - carowner

Brought my 2010 ford truck in to rectify a noise coming from the rear differential. I asked the service department to change the fluid to hopefully resolve the problem. After leaving the truck there I went home. Later the service department called me to inform me that after looking over the differential with a stethoscope and checking the bearings that it was not the problem at all but the tires causing the noise. I was then picked up by their shuttle service to collect my truck. Being quite prepared to pay for their work, I was pleasantly surprised they were not charging me anything! Please note that the truck was not purchased from this dealership. I must also mention that the service person ( Jerry Meneray ) was very accommodating. This experience has convinced me to make my next purchase from Lambton Ford.

This is not a 5 star service. - DZ

This is not a 5 star service. I have been coming here for over 5 years. The service has gone downhill. I had a scheduled works package on my Lincoln. Could not take my car in so my 19 year daughter took it in. She waited 3 hours and was asked to authorize $$$ of unnecessary repairs like $$ cabin air filters and servicing wheel hubs. Any experienced manager would realize she is not the vehicle owner. Not an honest establishment anymore. Take your care elsewhere.

I have a 12 year old Ford Fusion that I purchased at - wlgrees2014

I have a 12 year old Ford Fusion that I purchased at Pickering Ford just prior to my retirement. I return yearly for check-ups and again today returned as I thought I might have a problem and after two hours I was told all is well with my car and there would be no charge. I LOVE this dealership. They treat me very well every time and even during COVID they drove to my home picked up my car, serviced it and returned it later that day. I am a disabled senior on fixed income and I always receive the best service. BRAVO Formula Ford Pickering, keep up the great work.

The best dealer ever ...’’We had order 2021F150 lariat... - Gurdev kullar

The best dealer ever ...’’ We had order 2021F150 lariat in last (oct 2020 )and they promised us that it will arrive in jan 2021. And we got right on time . Big thanks to Ferhaan. He is the best salesman . He gave us really good deal .😊😀

This is the most incredible dealership ,of any brand i - rodical55

This is the most incredible dealership ,of any brand i have experienced. I have bought many vehicles and dealt with many. Nobody has come close to the sale and more importantly after sales service. i would give them 10 stars if i could.

Colin Maclaren is the most handsome Service Manager I - Herb

Colin Maclaren is the most handsome Service Manager I have have ever seen. Great service to boot!

Couldn’t have been treated any better, Craig made sure... - garyss01

Couldn’t have been treated any better, Craig made sure everything went well and Jodie in service did a fantastic job all of Braden people are great and friendly

Stay far away from this place. - bgwilkie62

Stay far away from this place. Just stay away from Ford. Nothing ever goes right with them

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Been going here for 20 years and will never go back again - Wblue5442

Been going here for 20 years and will never go back again the service was xxxx and they treated my wife like she was just a women that knows nothing. Trying to charge us for work that was under warranty. The manager was the biggest dick in the work and has no idea how to take care of people just like the people in the parts department. I would tell everyone to stay away from that place .

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

Had the pleasure of dealing with Marcus Grier on a couple - pamper905

Had the pleasure of dealing with Marcus Grier on a couple of recall items. He had service reach out to me and was in this week - everything is cleared and complete. Thanks so much Marcus for putting us in touch with Victor who was very competent. Less than one week and it's all behind us.

I have been a loyal McAlpine Ford Customer for over 25... - nts

I have been a loyal McAlpine Ford Customer for over 25 years purchasing new vehicles and regularly servicing them at this location. Today I took my 2016 Explorer in for a routine safety check. I was told that the tires would require replacement within a few months but that everything else was in great shape so we were good to head out on a road trip. I drove the vehicle 10 minutes up the road to my office and parked it. I did not hit a single bump on the way. An hour later I started the vehicle and clearly there was a muffler malfunction. I returned immediately to the dealership assuming that something had been dislodged in the course of their inspection. I was told that the flex pipe needed to be replaced. The service man insisted that it could not have anything to do with the service provided. It is very curious that I have never had ANY indication of muffler malfunction. It is also curious that if the flex pipe were 10 minutes away from complete malfunction that whoever had the car on the hoist would have cleared the vehicle for a road trip. I suppose such coincidences are possible, but I find it hard to believe that the exhaust was not impacted in some way during the course of the inspection. I will not be returning to McAlpine Ford for service or to purchase my next vehicle. So ends my 25 year association with this dealership.