97 Ontario Lincoln Service Centres

Great service, feels like family - Steven

We have been dealing at Expressway off and on for years. Several different vehicles. Always treated fairly and respected. Miss having Andrew on the service desk as he was always the absolute best to deal with. Strongly recommended.

OVER THE TOP SERVICE - carowner

Brought my 2010 ford truck in to rectify a noise coming from the rear differential. I asked the service department to change the fluid to hopefully resolve the problem. After leaving the truck there I went home. Later the service department called me to inform me that after looking over the differential with a stethoscope and checking the bearings that it was not the problem at all but the tires causing the noise. I was then picked up by their shuttle service to collect my truck. Being quite prepared to pay for their work, I was pleasantly surprised they were not charging me anything! Please note that the truck was not purchased from this dealership. I must also mention that the service person ( Jerry Meneray ) was very accommodating. This experience has convinced me to make my next purchase from Lambton Ford.

This is not a 5 star service. - DZ

This is not a 5 star service. I have been coming here for over 5 years. The service has gone downhill. I had a scheduled works package on my Lincoln. Could not take my car in so my 19 year daughter took it in. She waited 3 hours and was asked to authorize $$$ of unnecessary repairs like $$ cabin air filters and servicing wheel hubs. Any experienced manager would realize she is not the vehicle owner. Not an honest establishment anymore. Take your care elsewhere.

I bought my car from here about 4 year ago and was - Cpmalik

I bought my car from here about 4 year ago and was planning to upgrade soon however, I recently had the worst experience from the service department. My car is with the service department with almost a month, and I understand they are waiting for the parts from States however there was zero initiative from service representative to provide any updates. Even after multiple calls and leaving numerous voice messages over last few weeks, to know about the status, I never got a call back. I have to keep trying or visits dealership to get the status on my car. Never again to this service center.

The best dealer ever ...’’We had order 2021F150 lariat... - Gurdev kullar

The best dealer ever ...’’ We had order 2021F150 lariat in last (oct 2020 )and they promised us that it will arrive in jan 2021. And we got right on time . Big thanks to Ferhaan. He is the best salesman . He gave us really good deal .😊😀

This is the most incredible dealership ,of any brand i - rodical55

This is the most incredible dealership ,of any brand i have experienced. I have bought many vehicles and dealt with many. Nobody has come close to the sale and more importantly after sales service. i would give them 10 stars if i could.

Colin Maclaren is the most handsome Service Manager I - Herb

Colin Maclaren is the most handsome Service Manager I have have ever seen. Great service to boot!

Couldn’t have been treated any better, Craig made sure... - garyss01

Couldn’t have been treated any better, Craig made sure everything went well and Jodie in service did a fantastic job all of Braden people are great and friendly

5 star ratings to the staff I encountered to get my - colferg

5 star ratings to the staff I encountered to get my driver side rearview mirror replace, Went a week driving without that mirror which was dangerous and out of sync with my driving skills. But, my wife is in long term care in Winchester and I travel there 5 days a week to be with her, so I chose the "I will drive anyway" tactic. Kinda dumb...Anyway went to JK because that is where I bought my care 15 years ago, and have had it serviced on multiple occasions. Met with Denise (I think that was her name) at the booking desk. After explaining my situation, she contacted an assessor, Jonathon, I think his name was, and he immediately took me out to my car determined the exact needs to fix the mirror assembly and back inside to order the parts. 5 days later, my appt was completed in just over 1 hr, and Craig in service looked after me extremely well. Every one I was in contact with for this repair was: competent; courteous; knowledgeable; understanding and comforting. (not because I am 81 years old but because it was obvious that they respond like this to all customers. I am very, very impressed. And what a difference in driving a sideview mirror makes!!! LOL Colonel (retired) Don F

Dealing with this dealership is so sickening I advise - Jakestsimon

Dealing with this dealership is so sickening I advise everyone to STAY AWAY from Maitland ford what a disgrace of a service department 3 months fighting to get my 2023 f150 truck fixed i called and booked an appointment 2 weeks till I could get in ok ill wait the day of my appointment it went in for a "drive control fault" and the back passenger running light didn't work they kept it 3 days on day 2 I called and they told me they ordered a sensor and on day 3 at 4p.m I called and they told me they changed the sensor and it didn't fix it so I would have to bring it back or leave it for the weekend but I use my truck for work and I needed it so they told me they would call me when they find a time and date so I called highland ford and booked an appointment so 3 days later my truck went in to highland they called 4 times in 3 hours with everything they found and found the part numbers and mapped out where the problems were and I took it to Maitland because highland dosent deal with Maitland extended warranty with the parts list and where the wires were broken they copied it and the older guy then argued with me about me not giving them enough time lol 3 days wasnt enough so they booked me in again were they said they would fix it so I dropped it for at 7 a.m. and I called at 4 to see how it was coming and they told me "oh ya its been done since noon we only needed pictures" so another day I missed out on money because they had it all day so I got annoyed so they said they would call me when the parts came in a few weeks went by they called me to book it in 2 weeks from then so I dropped it off again 7a.m. and they said it would be done by the end of the day and then they called me at 12 to ask if they can keep it the night were I angrily agreed and then called again at 3 to tell me to come get the truck because they can't get to it that day or the next so I was pissed went in a asked to speak the the service manager where she rudely ignored me and then wouldn't come speak to me so they said they couldn't get me in to fix it for another 10 days so I was even more mad so I sat across and waited for her and watched her keep looking at me and not come talk to me about this clear problem I was having with her service department so now this morning I took it in there were she then was short extremely ignorant with me then laughed at me when I asked her about my bill from having to take it elsewhere and ive called to speak to the manager and still nothing needless to say what a complete BULL CRAP place to deal with and so many ignorant people Maitland ford I will never be back and you people deserve to loss your jobs over the way you treat your customers

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Been going here for 20 years and will never go back again - Wblue5442

Been going here for 20 years and will never go back again the service was xxxx and they treated my wife like she was just a women that knows nothing. Trying to charge us for work that was under warranty. The manager was the biggest dick in the work and has no idea how to take care of people just like the people in the parts department. I would tell everyone to stay away from that place .

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

Excellent dealership. - dezboch

Excellent dealership. Bought my 2013 Fusion from them. It's been in 9 accidents and always repaired by Larry and Frank at their Collision Centre. Great service and the car comes out looking new. Thanks guys!

I have been a loyal McAlpine Ford Customer for over 25... - nts

I have been a loyal McAlpine Ford Customer for over 25 years purchasing new vehicles and regularly servicing them at this location. Today I took my 2016 Explorer in for a routine safety check. I was told that the tires would require replacement within a few months but that everything else was in great shape so we were good to head out on a road trip. I drove the vehicle 10 minutes up the road to my office and parked it. I did not hit a single bump on the way. An hour later I started the vehicle and clearly there was a muffler malfunction. I returned immediately to the dealership assuming that something had been dislodged in the course of their inspection. I was told that the flex pipe needed to be replaced. The service man insisted that it could not have anything to do with the service provided. It is very curious that I have never had ANY indication of muffler malfunction. It is also curious that if the flex pipe were 10 minutes away from complete malfunction that whoever had the car on the hoist would have cleared the vehicle for a road trip. I suppose such coincidences are possible, but I find it hard to believe that the exhaust was not impacted in some way during the course of the inspection. I will not be returning to McAlpine Ford for service or to purchase my next vehicle. So ends my 25 year association with this dealership.