1,567 Ontario Land Rover/utils/common Service Centres

I was a long term customer but my last experience in - dianamick

I was a long term customer but my last experience in having my tires swapped was disappointing and frustrating. I have reached out three times with no response so I have collected my tires and brought them to another dealer who values my loyalty and ongoing business. I would not recommend Heffner which is a reflection of their decline in providing an exceptional service experience.

I recently purchased a 2023 CLS AMG 53 from star motors. - Matt Harrington

I recently purchased a 2023 CLS AMG 53 from star motors. I have purchased vehicles in the past from Star Motors. Sal, Kassim,, Sam are exceptional/professional people along with the technical service teams. I recently hit a pot hole causing damage. The team repaired my vehicle quickly and I was very impressed with the level of satisfaction I received. I highly rate this company for anyone purchasing a vehicle/ Matt

Been there quite alot for reg oil changes and warranty - woofsup2006

Been there quite alot for reg oil changes and warranty issues . They are fast and professional. I had recent warranty issue fixed that they found on inspection. They always wash the car . And the car had been scuffed in their lot so the detailing manager buffed them out and even buffed one i did myself . I love this place . Jessica is great to deal with also and she gave me a loner for the weekend while they repaired it.

Arrived 1 week ahead of appointment for an oil change. - Tibbs

Arrived 1 week ahead of appointment for an oil change. Efficiently added in and on the road shortly.

Horrible service. - jperry

Horrible service. Engine of Pilot is defective and will be 1 month to repair! No compensation, but lease payments still taken for the month! Do not deal with Honda or this dealer!

Would never buy a car from the sales team here or have my - Fernando

Would never buy a car from the sales team here or have my car serviced. I am on my third Kia in a row and go to another city to buy and service my vehicles because of how bad the service is here. Sales team comes across sleazy with old school sales tactics - won’t properly discuss pricing, leave you sitting in the office for ages alone while they go to “see what they can do” with the sales manager, won’t let you take the negotiated price with you to shop around, pressure you, etc. Awful antiquated sales experience. Service department used to be better and now just doesn’t cut it. Don’t understand their own product, dismissive, act like you’re a burden, lack of urgency in answering calls or dealing with customers. Think this place needs new ownership to shake up the culture.

I brought my Civic into Sisley Honda for a service - Lana

I brought my Civic into Sisley Honda for a service recall. I was on time and so were they. Lucas my service advisor was professional and fun to deal with. He had an Uber for me in less than 5 minutes and home I went. Lucas called 3 hours later to let me know that the car was ready and an Uber was at my door in minutes to take me back. I have been dealing with Sisley since I bought the car from them in 2016. They listen, they explain, they take responsibility for my complete satisfaction.

Andrew Black called to suggest I take the car through - Chris Van Riesen

Andrew Black called to suggest I take the car through their Express Lube to get the tires checked after Tire Rotation Maintenance kept coming up. I went and Evan checked my tires and found tire pressure very slightly down. I was in and out in about ten minutes. Jackson’s has been excellent over the years. Can’t say enough about their friendly, knowledgeable staff. So very grateful!! Will stay with Jackson’s in the years to come and have been with them about 18 years. Thank you for your wonderful service and support!

My daughter sent her car in with her father with explicit - paulraso

My daughter sent her car in with her father with explicit instructions to only do oil change. Instead the service manager convinced her father to purchase over $700 worth of service implying her life would be at risk without it; what kind of father would turn that down? Was not required service only suggested. Tried contacting Nav on instagram but I guess he is too busy being the superman to care about the crappy business practices of his management team. Selling the car and leaving the brand altogether.

Last month, I went ti Hunt Club Kia in Ottawa just to get - Andre Lieven

Last month, I went ti Hunt Club Kia in Ottawa just to get some help in opening up my two key fobs. Well, for starters, the service desk person put them in backwards (As noted in the first repair invoice), then their attempts to get the fobs to work in that state resulted in the alarm going off repeatedly and xxxxing up my starter. They charged $863 to fix what THEY broke. Then when I came to pick the car up, thye had left an air hose off which my engine run poorly and with unusual sounds, so I had it towed back to their shop to rectify. When I picked it up after that, the second invoice noted that the power steering module was making a funny noise. Of course, they neither fixed it, nor mentioned it to me. I got it towed again to another ship, that quoted $2K to fix the problem, which I did NOT have prior to coming to their gyp shop the first time. Dilawri, a brand of incompetents, thieves and utter moral cretins.

extremely hard to make a service appointment, their call - Farha

extremely hard to make a service appointment, their call system is extremely lousy and bad. You can't reach the right person or department. I have been calling them for the last 3 days after getting my information. and for every time, they kept sending me back to the main phone line. They're very unprofessional, bad customer service, no one knows what they are doing from paper work to receiving calls all people are untrained and unprofessional. even management does not know what they are doing. They need to work on their customer service to get this business going. I wouldn't recommend anyone to this dealership. such a disappointment and waste of time.

They should not be in business. - Abraxas79

They should not be in business. Not selling cars, not servicing them, nothing. If the industry had any robust regulations, the would not be They are incapable of telling the truth.

Recently had a service in RH Lexus. - SVM

Recently had a service in RH Lexus. Service advisor gave misleading information and forced to replace a part, which otherwise would have gone for another year.

My phone was connected to my car and then something went - nancybouchard

My phone was connected to my car and then something went wrong and dropped me. My husband and I tried for an hour and it would not connect to my car. Sales tried for about an hour as well. Took it over to Steve Emiglio in service and he had it fielded in less than 5 minutes.

Took the money for diagnostics and wont tell me what - JK

Took the money for diagnostics and wont tell me what really the issue is. Just kept telling me to replace engine. Took my car hope and showed local mechanic and he fixed the issue for 350$. This location is fraud and liers. They intentionally broke valve cover gasket since Iasked for my car back.

Purchased the car here. - Subaru Owner

Purchased the car here. Very limited sales support. They just wanted the money and then basically showed you the door. I just went for a A service (first one) and oil change. When you have an appointment for 8:30, arrive at 8 for an oil change...and you leave at 10:30, that is not service. When they charge you $194.35 (CAD) for an oil change on a 4 cylinder Crosstrek with 4600 kms on it, that is not service. Oh and the A Service is basically a "Vehicle Walk Around" as they even put on the bill. I will never recommend this dealership to anyone, to purchase and never for service. They do not even come to tell you why it is taking so long or any updates. The only reason I went is because the car is still under warranty. I will never go back when warranty is over.

STAY AWAY FROM THIS DEALERSHIP BUYER BEWARE they lie and - Bianca

STAY AWAY FROM THIS DEALERSHIP BUYER BEWARE they lie and cheat customer In regards to warranty issues

I brought my vehicle in for a recall they don't have - Raymond

I brought my vehicle in for a recall they don't have loner car for you when they need to keep your vehicle for more than a day secondly I went to pick up my vehicle the next morning the service advisor had said the car was left in side because it had under bodyguard done so I went outside to find the vehicle was left outside over night and there was freezing rain the car was frozen over and I didn't have a winter scrapper so I was able to drive the vehicle up closer to the building so I can leave the vehicle warm and defrost the windows all of a sudden I basically being verbally attacked to move my vehicle instead of offering me a snow scrapper and was told that I'm not special and need to move the vehicle I have been buying santa fe from this location bank street hyundai for a long time 4 vehicle's this will be the last one when you buy your vehicle they treat you like you are very important to them then the service advisor get there hands on you I just felt so disrespected thanks for this terrible experience Garry service advisor

Went in with a broken shock on 2 yr old Tuscon. - bob570dearborn

Went in with a broken shock on 2 yr old Tuscon. Was told ALL warranty work has to be approved by head office before parts ordered. Been waiting 8 calender days and no return call made to me regarding status. Ive called in 3 times during the 8 days. My advisor has been off for 4 of them I was told he will call me on Thurs. He did not call me. Asked for service manager. |Told he is in a meeting at 4.38 pm. Now told my advisor will call me on Saturday. Like hes called me before??????? Broken shock my fault. Very disappointed with lack of customer service and the long warranty deciding time. Will definately affect my next purchase.

They told me an oil change would be $85+tx. - Dborg

They told me an oil change would be $85+tx. When I went in they said it starts at $85 and could be as high as$150. When I questioned him regarding the high price. He said “I will see what I can do”. An oil change should be a fixed price for make and model. The service manager showed up and said they would do it for $85+tx. The people in the service dept.are dishonest and scamming their customers.

Booked an appointment for a recall fuel pump replacement. - Iankeating

Booked an appointment for a recall fuel pump replacement. Appointment was 1:30. Came back 3:00. They did even look at the vehicle at this point. If you leave the vehicle with them, they will service others ahead of you. Horrible service department.

Dealer failed to fix our vehicle after they admitted - stronge.aaron

Dealer failed to fix our vehicle after they admitted their techs completed a substandard transmission repair. Vehicle was purchased new here. Was also conned into extended warranty. After first replacement transmission began to leak, it was taken back to them. They added fluid and put off replacement to put warranty claim in for a second transmission. As it turns out, their techs had over torqued the first replacement and caused a crack in the casting. They knew that the claim would be denied because they have to return all warranty parts to Mitsubishi for study and engineering. They decided to internalize the repair. They had the vehicle for approximately 6 weeks. Their “in-house” fix was to apply JB weld over the crack to cover their flawed work. When a claim was put in at another dealer, they declined it - saying it had been tampered with. THIS DEALERSHIP SHOILD HAVE REPLACED THIS AS IT WAS THEIR TECHS THAT CAUSED THIS FAILURE. They hid behind the fact that Mitsubishi Canada was not willing to pay for Bankstreet’s substandard repairs. DO NOT BUY A VEHICLE OR TAKE YOUR VEHICLE TO THESE SCAMMERS.

Do not get your winter/summer tires changed here! - Disgruntled

Do not get your winter/summer tires changed here! It takes these guys 1.5hrs to do a 30 minute (or less) job. Okay, maybe an extra 15 minutes for the complimentary car wash. I’ve been to many other establishments who take 15 minutes for this job.

Terrible Service and Attitude. - ml

Terrible Service and Attitude. Zero empathy or willingness to make things right. My daughter purchased a brand new 2024 Kia Niro Plug in Hybrid from Boyer in Belleville specifically to ensure she had a new reliable car given that she has a young family. 2 days ago the car wouldn't start. Kia Roadside Assistance arranged for it to be picked up and taken to the dealership. They advised that they will not be able to do a diagnostic on this vehicle for 5 more days. They have a total of 4 loaner vehicles but these were not available. In speaking with Daniel - the service manager, he indicated that he could neither move up the diagnostic timing, nor authorize an additional loaner vehicle. He did acknowledge that he had the authority to do so. Having a dependable vehicle is critical at any time, but it's particularly critical when you have a young family and need to get to appointments, activities and run errands. Despite knowing these extenuating circumstances, Daniel held firm and demonstrated no empathy for the situation. He held fast to "we have other scheduled appointments" and "I can't accommodate your request". Certainly not the way to build lifetime customer value. Choose your dealer carefully and ensure that you understand the service reputation of the dealer you're purchasing from. Voicemails left with ownership/GM level contacts seemed to prove fruitless in trying to get help as well. I suggest you think twice before purchasing from Boyer. Happy to update this post if there is any improvement/resolution.

If I could give no stars, I would. - Susmi Rosenthal

If I could give no stars, I would. This is a terrible shop. They overcharge you, give you incorrect details about maintenance needed, they don't understand what is included in basic warranty, and try to cheat as much money out of you as they possibly can. On top of that, they have zero customer service, are rude, and Greg Vann is incredibly patronizing. Don't go there. If you live in the area, go to Nissan Kitchener instead. They are kind, helpful, knowledgeable, understand basic warranty, they are decent, and don't overcharge you.

Worst dealership in the world. - Wantedtoloveyou

Worst dealership in the world... they had our CRV for 6 months with little to no contact. You call 613-634-2333 ask for service no one answers. They say that Service is open to 5:30 on the front of the door but they are lying to you... they close at 5. Go to drop the vehicle off again because the dented while they had it for 6 months and didn't say anything. (hoping to get away with it) Pull into the lot and all the lights are off. Had to put my own headlights on the key drop off to see anything, grabbed an envelope to put the keys in and write name and info but couldn't because all envelopes were soaked with water. I love Honda's but this dealership makes me want to buy anything else.

The sales experience wasn’t bad but since? - willie_pete11

The sales experience wasn’t bad but since? Not so much. This is the craziest experience I’ve ever had with ANY make of vehicle from ANY dealership. After 54000km, our van needed all new pads and rotors. (Over $1000). By comparison, on my previous vehicle, after 150000km, only pads were needed. According to the dealer it was our fault because we didn’t bring it in at 20000km for brake cleaning and service which we were never made aware of. The Service Manager DID however, eliminate the cost for the rotors. Then the rear row seat would not lay flat. Service said it was a bent hinge and ordered it in and installed it. They said it still wouldn’t lay flat and that another part was needed and that they would order it and call us when it came in. After a month, NOBODY at the dealership or Toyota Canada customer service has any record of the part being ordered. Now, we went to have our winter tires (on their own rims) changed out for the all seasons on alloys. All four tires are unusable. The vehicle is used about 2/3 of the time in the winter since it’s AWD and safer. The front tires are both smooth on the inside edge and the rears both have broken belts. We haven’t hit big potholes or bumps and there is ZERO uneven wear of the winter tires. The parts person at the dealership told me that ALL makes of new vehicles original tires only last 35-40 thousand km. First time I’ve ever heard that and this is far from the first new vehicle I’ve purchased. Called another dealership and they were very surprised by that statement as well. I called Toyota Canada customer service and these issues have been “escalated”. I’m waiting now to hear back from either corporate or the dealership to see if I’ll have to spend around $1000 to replace tires that probably only have about 25000km of wear on them. I’m a retired CF member and I can say without any doubt in my mind that in that world, somebody or several somebodies would be standing in front of the SM, the CO or both being asked some hard questions. I bought the van because I need one for my mobility scooter. I bought a Toyota because of the reputation for reliability. I love driving this van and sincerely hope that I don’t have more issues with it in the future

First time visit, will definately return as the service... - highlander.construction

First time visit, will definately return as the service and staff were ecellent. The dealer ship was more than willing to complete the warranty work even under lockdown condtions.