I never thought this day would come where i have to write - Yashbpatel1998
I never thought this day would come where i have to write a negative review for the dealership.
So a Year ago i found out that my Seat when i use the Back support it was making some noises, i’m the regular customer of Cambridge hyundai, currently my odo meter has 39K Kms, i do service at every 6K Km, except for 2 services all my other services was done at this dealership, i live far from Cambridge, still i come here for service.
At that time i had asked the service rep, she said the part was on backorder and they have ordered it, it could take couple of months to arrive, i waited and in the meantime called 2-3 times, i was told part still hasn’t come.
Last week i came for my oil service, i asked same question, they said it looks like the part was never ordered, I didn’t say anything as i was told it will come next week.
They gave me appointment for 23rd april 2025 at 7:30, i work on weekdays so i left the car on the previous day i was told it should be ready in 1-2 hour.
On 23rd at 11 AM i came to dealership, thinking it will be done, but i was told it will take one more hour… i wasted my 1 hr of lunch, on top of that 1 more hour…. My Supervisors are angry because of this….
In the end, the problem was not solved, they told me everything is done, went to car checked still same issue, i was told by technician that someone misdiagnosed the problem and ordered wrong part and installed it without checking the seat, feels like a rookie mistake.
We Pay more at the dealership so there’s no mistakes and everything is genuine —Now today’s scene has changed my perception about hyundai dealership….
Now they gave appointment for tomorrow morning and offered ride to and from home.
I live in Kitchener at my friend’s place, i asked for ride back, didn’t get it….
This is what Cambridge Hyundai’s team does to a regular customer?
Is this the policy of the service/Parts team?
Today you have lost a customer, it could be some hundred dollars worth of money for you, but for me this dealership has lost my trust.
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