108 Ontario Kia Service Centres

In 2018, I purchased a basically fully loaded Kia... - jottoson

In 2018, I purchased a basically fully loaded Kia Sorrento from Timmins Kia. The sale was ok, and I obviously like the car but from day one, I have had very bad service from the service department. They installed a remote start and almost the next day parts are hanging down in my nearly 50 thousand-dollar car. The next service I mentioned it and she "fixed" it but a few days later, it was hanging down again. It is a 50 cent plastic piece that is broken that they were too lazy to replace as she pushed it back up there again. Three years later, it is still hanging down there. A few months later, my stereo starts making horribly loud distortion. I turned the car off and it was still doing it so i recorded a video to show them and brought it in .They said they could not reproduce the problem and let me leave without doing anything. Three years later, its still very intermittent but unfixed. With these dismissive and incompetent examples you can see why i was loathe to bring it there for any other service issues like my very expensive heated leather seats that where ripping at 2 years old (still unrepaired) or some trailer wiring recall they told me about. Last month the electronic parking brake failed. It engages whenever you put the vehicle in park so it required being towed still under the warrantee at 50k kms so it was covered by Kia. However, the next day when Kia called they said in order to fix it I would need to spend $1800 for brake (rotor and pads) above what they were going to fix. She even laughed a little when she told me the price. I told her that was an offensive quote. I have done brakes on just about every vehicle i have ever owned. Therefore, I know what is involved, I went to the site I usually use and priced out all the parts, and it was slightly less than $400 for all the parts I needed shipped from Ottawa free. I told the girl from the service department that and she said there was nothing she could do about the price. So in order to drive my car away they had to cut the seized cables and pull a fuse for the brake system. However, this is integrated into the cruise control. So now, i am driving around in an almost 50k car with no cruise control about to drive 12 hours each way on a road trip. Do you think after that i am going to love owning a Kia or ever want to buy another one. I told the girl at the service desk this, the girl who sold it to me and the sales manger but was dismissed by them all. So I have lodged complaints with Kia Canada. But I will take my business elsewhere. Martins Automotive will fix my brakes for half the price Kia quoted me. But this is the first and last Kia I ever buy.

Recently I had concerns about warranties on my 2015 Kia - kainlay

Recently I had concerns about warranties on my 2015 Kia Soul. The dealership that I purchased it from were not at all helpful. I called Kitchener Kia and spoke with Tim and Mike. They assured me they would help. I have renewed confidence now because of their advise. I will now only deal with them even though I do not live in the city. Thank you Mike and Tim! Sincerely, Kimberly Ainlay

SERVICE SUCKS. - Roxanna

SERVICE SUCKS. Backseat latch repaired with tape and paper. This is a safety issue CLOWNS

I have a Kia Optima and the motor ceased about a year - Jason Allen

I have a Kia Optima and the motor ceased about a year ago. I had a very difficult time trying to get Kia to cover this as most people know this is an issue. I took my vehicle to Kia lindsay and explained to the service manager Danny there my situation. He said to leave it with and he will do his best. Sure enough to my surprise he got the motor covered for us. I would like to say thank you to him and Kia lindsay and there staff for doing agreat job. JASON

The worst experience I have had with a dealership. - dgvmitchell

The worst experience I have had with a dealership. Left the car with them for two days and ended up having to pay $150 for a diagnostic that revealed nothing. They blaned the noise on a minor bumper collision involving the back end. Despite my asking to talk to the manager, he didn't have the courtesy of returning my call, instead working through a service associate. The associate basically claimed cluelessness on the matter, but was trulty unhelpful. It was a breath of frresh air when I talked to another dealership.

Great team, excellent service. - alessandrocioffi

Great team, excellent service. Very nice atmosphere. They seem to care about there customers. Fantastic people.

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

Four visits to this dealership since October 2022 - my - susanblight123

Four visits to this dealership since October 2022 - my 2014 Sorrento has now been in the service bay at Milton KIA since Jan. 5, 2023 with no resolution. In October the car ran well, but after sitting overnight was completely dead. We were told that the key fobs needed new batteries, despite telling them that we had just changed the batteries. Boosted the car and took it out again. The next day, same problem. Had it towed to KIA in Milton, they told me it needed a new battery. $300 later the same thing happened again. Had it towed to KIA Milton again, this time, after taking two weeks to come to any conclusion, we were told it was an electrical switch under the driver seat, and they replaced it. Drove it home, stopped for gas, but after leaving it parked the same thing happened again - no power at all. Had it towed to KIA Milton on January 5, 2023 and it has been there ever since. They told me various things about why they hadn't fixed it, including, twice, telling me they were having "a guy" come in to look at it. Spoke with Tony who told me they may have to do a parasitic/paralitic diagnostic to determine the problem. On January 30, 2023 I called Grant and he told me they are still working on it, that the car had been "pulled apart" and that I wouldn't recognize it if I saw it! I never got any call backs during this time, I had to contact them for updates. Approximately four weeks ago, Grant Belanger, who was our main contact, called my son-in-law, who has been chasing them as well, to advise that they had drained the battery and damaged the starter; they would replace the battery and ordered a new starter. The following week we were advised they had ordered the wrong starter and the correct one should be in within a week or so. On March 1, 2023 I called KIA and spoke with John, who promised to find out what was happening and get back to me. He told me to deal with him going forward and he promised to keep me updated. He called me back to advise that the alternator was the problem and that they had ordered a new one (we had the alternator replaced not long ago). I told him that Grant had said it was the starter they had ordered, but he insisted it was the alternator, that it wasn't holding a charge. John called me on March 2, 2023 to advise the alternator was not in the morning or afternoon shipment, would be in the following day. On March 3, 2023 John called to advise that the problem was not the alternator! He basically told me that they had no idea what the problem is, but they are working on it "constantly". Today is March 7, 2023 and I have had no further calls from John, Grant, or anyone at KIA to advise what is happening with my vehicle. At no time during this ongoing situation was I advised of any potential costs or asked permission to proceed with any of the work. I am absolutely stressed by this whole situation. I cannot understand why they are unable to locate the problem. As KIA mechanics, they should know their vehicles inside out, there shouldn't be any mystery situations. I had initially asked for a loaner while they did repairs, but was told they didn't have one. Since that time, no-one has offered a loaner, or to arrange a rental for me at their expense. I need my vehicle.

Whilst the sales person was super friendly, as was the - Rosali

Whilst the sales person was super friendly, as was the receptionist, the financing experience was not. Things promised to me were not met. I was then gaslit. Over the years, service department has proved to be deceitful in their dealings, only to get money out of me. am quite disappointed with my experience thus far. I further am disappointed by the service department as they keep losing my details even though have been coming here for 6 years. Seems there has been a shift in management and the new bunch is just terribly rude. bad service all round. I definitely don't recommend them to anyone. I recently called 5 times to get someone to help and they put the phone down on me and I got zero help. asked to speak to a Service manager but this person too picked up and put down and never got a call back. Atrocious service is an understatement. rather take your car somewhere else. this will be last time I bother going here

too expensive - murdock

i got quote for $3000 and i go to another kia dealership their quotes was $1800. so they are trying to scam you. don't go there.

I've been using NV Euro Motors for services for the last... - AM

I've been using NV Euro Motors for services for the last few years and have always been very happy with their work and prices. Highly recommended.

As electric cars become more common, I think people will... - NofGTA

As electric cars become more common, I think people will discover that finding a dealership that can be relied on is very difficult due to the new technologies involved. So if people need a dealership that is great with electric cars, I have had nothing but excellent customer/technical service from Orangeville Kia. I bought my 2020 EV there and they also are very fair about pricing.

What a junk dealership. - Frustrated

What a junk dealership.. Staff turn over is crazy... Service is the real issue. Same issues over an over, they never fixed properly. Now I have had to change dealerships, and what difference for the better! Interesting thing, I asked the new dealership I am going to if they would get my service history from Paul Coffey. They said NO WAY! "They will not contact them, ever, and there is a reason for that." So glad to be moving on. By by junk dealer, hopefully our days are numbered

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

Pretty good - Car owner

I have not purchased my car here, however had to take it to service when I moved because it was still under warranty. Probably had my car serviced here at least 5 times. In the last year they hired some new staff at service centre they were all very professional and pleasant. Even though I don't have to take my car for service there anymore I probably will as its close and fast, they didn't try to oversell me on things either which is a bonus