108 Ontario Kia Service Centres

The customer service is exceptional and the service - koshan1952

The customer service is exceptional and the service department has been attentive to all of the maintenance needs. The explanations of the work that needs to be done are most helpful. Thanks for the peace of mind.

My first visit in 2020 was terrible with a brand new - 20 Sorento

My first visit in 2020 was terrible with a brand new vehicle the first oil change leaked so it turned me off using the dealer for regular maintenance however I’ve had a couple warranty services done and everything was done well . The last one took 2 months to get a part but that’s not the fault of the dealer but for my wait they did an extra service for me that is normally charged for . This is changing my perception of the dealers service . Overall I’m satisfied.

The staff is very friendly and helpful. - Bill

The staff is very friendly and helpful. My issues were dealt with promptly and the coffee was excellent!

I highly recommend White Oaks Collision Centre for all - 2009 Caddy

I highly recommend White Oaks Collision Centre for all body work on your vehicle. Ask for Jordan Reed, he’s great, polite and most accommodating. Their staff is efficient and do great work. I highly recommend this company if you want an A1 job done.

I love my Kia Sportage and happy I bought from you guys. - Giacomo Morriello

I love my Kia Sportage and happy I bought from you guys. First maintenance perfect, the only think is that I was expecting after the service to have the car back clean, as al dealer do and this not appen. Two days ago, as an example, i bring for maintenance the company car to Nissan and they even clean the interior.

Wait times ar way to long! - MIINIIROO

Wait times ar way to long!! Made an appointment because my trim is falling off my vehicle. Go to schedule appointment, was uphold an oil change. The " Part" for my vehicle has been ordered! I called over a week ago, about the trim coming off the door ( a known issue and also an up coming recall) when I dropped the car off, I asked specifically would they be replacing "all" of the trim, the associate agreed that is should. When I pick my vehicle up I am informed the trim piece has been ordered and I will have to come back at a later date, as well they are only replacing the one piece of trim, not all! Now, because I work out of town, I will have to take another day off work, as well as when the other pieces of trim fall off.

Great service and out the door quickly and friendly - jim

Great service and out the door quickly and friendly service while taking care of thank you you

Service department is great. - Dhviman

Service department is great. Always go above and beyond to help. Will refer to all my friends and family.

Took my new 2024 vehicle in for an issue and still have - Disappointed(kia

Took my new 2024 vehicle in for an issue and still have the same issue a month later. They can reproduce issue but can’t seem to fix it. Told would get call back from service within the week. Two and a half weeks later and no call back. Very disappointing since I bought new 2024 vehicle and further disappointment with lack of customer service from the service department. Wish I never purchased a KIA or had my vehicle serviced by this dealership!

There seems to a little confusion at the Dealership about - hill.william11

There seems to a little confusion at the Dealership about Oil Consumption Testing and Warranties.

Terrible Terrible Service, took in my 2023 Kia Sorento - karenharris5555

Terrible Terrible Service, took in my 2023 Kia Sorento the engine light was coming on. Told us the oil was overfilled and take it back to the place where we had the oil change from to drain some oil. Which the oil was NOT overfilled as I had the light on before I did an oil change! They just reset the light. Took it to a reputable Kia dealer and they said it was the catalytic converter that needed replacing...all on warranty! What is wrong with these people!! They were so worried about getting 144.00 for each thing they looked at they never bothered to deal with the actual problem. Stay away from them if you value your vehicle.

What a stellar experience with Kia of Hamilton, - Syazdanian

What a stellar experience with Kia of Hamilton, specifically the Service department. Mark R is the man. He was able to help me out and made sure I left the. dealership happy. We were dealing with a warranty issue and the part was back ordered. Mark was empathetic and immediately tried to help rectify the issue. He was super communicative and made sure my expectations and experience was excellent. Also, the manager, Alex, was of great help. Thanks to all of you for your great help. I had a great customer experience!

Been there quite alot for reg oil changes and warranty - woofsup2006

Been there quite alot for reg oil changes and warranty issues . They are fast and professional. I had recent warranty issue fixed that they found on inspection. They always wash the car . And the car had been scuffed in their lot so the detailing manager buffed them out and even buffed one i did myself . I love this place . Jessica is great to deal with also and she gave me a loner for the weekend while they repaired it.

Would never buy a car from the sales team here or have my - Fernando

Would never buy a car from the sales team here or have my car serviced. I am on my third Kia in a row and go to another city to buy and service my vehicles because of how bad the service is here. Sales team comes across sleazy with old school sales tactics - won’t properly discuss pricing, leave you sitting in the office for ages alone while they go to “see what they can do” with the sales manager, won’t let you take the negotiated price with you to shop around, pressure you, etc. Awful antiquated sales experience. Service department used to be better and now just doesn’t cut it. Don’t understand their own product, dismissive, act like you’re a burden, lack of urgency in answering calls or dealing with customers. Think this place needs new ownership to shake up the culture.

They should not be in business. - Abraxas79

They should not be in business. Not selling cars, not servicing them, nothing. If the industry had any robust regulations, the would not be They are incapable of telling the truth.

Last month, I went ti Hunt Club Kia in Ottawa just to get - Andre Lieven

Last month, I went ti Hunt Club Kia in Ottawa just to get some help in opening up my two key fobs. Well, for starters, the service desk person put them in backwards (As noted in the first repair invoice), then their attempts to get the fobs to work in that state resulted in the alarm going off repeatedly and xxxxing up my starter. They charged $863 to fix what THEY broke. Then when I came to pick the car up, thye had left an air hose off which my engine run poorly and with unusual sounds, so I had it towed back to their shop to rectify. When I picked it up after that, the second invoice noted that the power steering module was making a funny noise. Of course, they neither fixed it, nor mentioned it to me. I got it towed again to another ship, that quoted $2K to fix the problem, which I did NOT have prior to coming to their gyp shop the first time. Dilawri, a brand of incompetents, thieves and utter moral cretins.

My wife was in to have the heat fixed and engine light - Kylederoche4

My wife was in to have the heat fixed and engine light was on. Picked up Friday 700 later. That night drove out and surprise the engine light and heat both not fixed. Returned Monday to be charge another 150+ to be told for 1200 could fix problems lmao so why did I pay over 800 so far.. wish I could just play trail and error at my job and just charge ppl till problem solved. And also my wife left this establishment in tears. Days later not even an apology. Really a professional place of business. Will not be buying Kia or using Belleville Kia ever again. Goodluck to those who do. This was a brand new Kia Sorento with just over 100000kms so warranty void lol. Good luck to anyone dealing with this business. Should be ashamed. Kyle deroche

Disgusting treatment from service department. - Mike

Disgusting treatment from service department.. have 2016 Sorento with bad engine. Vehicle now parked for 5 months … have followed up every few weeks … JUST BS story after BS story.. and still have not been offered an appointment to assess vehicle… STAY AWAY from this dealership… they are absolutely disgustingly dishonest

Airport Kia is trash worst Kia dealership I’ve ever been... - Chmuhammad76

Airport Kia is trash worst Kia dealership I’ve ever been too these guys are clowns and don’t know anything all clowns and goofs

Had a newer car in warranty that would not start. - Stephen P

Had a newer car in warranty that would not start. Service department wanted to charge me to diagnose the problem for an in warranty car that wouldn't start! I don't imagine this is what Kia wants to build their reputation! Go anywhere else. Amateur hour.

So poor customer service, communication about my progress - Agnakabuye

So poor customer service, communication about my progress on my car was poor. After making endless calls after waiting for almost 2 months, I was told that my ford engine has to be replaced which I understood. Worst part, my car got broken into on their lot but I had to fix it. If they had attended to my car in time, all this wouldn't have happened. I can NEVER buy a vehicle from this dealership As for FORD, I'm sorry I can buy your cars again!

Lack of diagnostic of car, complaint for hydraulic issue - Asif Sadruddin

Lack of diagnostic of car, complaint for hydraulic issue (cylinder within warranty), they checked brake, rotor, and caliper. The comments were because I changed the pads from the outside, which is not working with the Rotor (complete nonsense). The Calipher was leaking and they are willing to replace it as the car is under warranty, however, no parts were available in the parts section, they have to order it and the parts will come after one week. They charged me diagnostic fees. I replace the Calipher from outside in one day. The hydraulic problem didn't resolved. I went again with my mechanic and explained on Saturday, they gave me an appointment for Monday. I dropped the car and this time they took the drive and finally found the issue, I was correct, it was a Cylinder issue, kept the car for 2 days due to parts coming from Vancouver. Now, I am asking for a refund of the diagnostic fees they charged me for an incomplete diagnostic. The receptionist wrote an email to the service manager who was supposed to contact me, but unfortunately no response from Bessada Kia. My car went 2 times in 6 months, one for the water pump and the second for the master cylinder, both under warranty. The question: Is KIA a reliable car? within 3 years Water pump, caliper, and master cylinder were replaced, due to poor-quality parts.

I have been trying for a month to get Brantford KIA to - BWK

I have been trying for a month to get Brantford KIA to inspect my 2016 Forte5T for inspection of possible brake line corrosion under a Company safety recall. I've tried on 3 occasions to get a call back from their service department ...... crickets. Getting nowhere I tried 3 times to get assistance from the KIA Canada website. Again ...... more crickets! They obviously know how to turn customer service into an oxymoron.