61 Ontario INFINITI Service Centres

Angela was very friendly and knowledgeable. - Karen3

Angela was very friendly and knowledgeable. Highly recommend the dealership. I was very happy with the service.

We experienced very efficient, timely, friendly and - vmckinnon52

We experienced very efficient, timely, friendly and professional service at the Woodchester Infiniti dealership in Mississauga.

I bought a used car from them 8 months ago which included - khrome23

I bought a used car from them 8 months ago which included winter tires package. I came in for the swap and the service department told me the tires they have for me are all season and one of them was punctured. It took them 3 weeks to find replacement tires for me in which during this time my car was running on my spare tire so I couldn't use my car as much as I wanted to. For this inconvenience I still had to pay $190 for installation and not to mention the wasted time. They are all very nice people just not the greatest Quality Assurance and I have dealt with at least a dozen dealerships in my lifetime and this ranks on the lower end.

great atmosphere, All of them are kind and considerable - duyetnguyen25

great atmosphere, All of them are kind and considerable for customer...I got a pickup and delivery home.Thank you

Very happy with the service. - Jackie18

Very happy with the service. Shawn is extremely helpful and professional. Everything was explained and he took the time to make sure I was happy and well taken care of. I would definitely recommend this dealership..

I highly recommend White Oaks Collision Centre for all - 2009 Caddy

I highly recommend White Oaks Collision Centre for all body work on your vehicle. Ask for Jordan Reed, he’s great, polite and most accommodating. Their staff is efficient and do great work. I highly recommend this company if you want an A1 job done.

Been with GI since 2017 for two vehicles. - gmdemelo

Been with GI since 2017 for two vehicles. Always have a moment when there to talk with Andy & Mike who are representative of the dealership's service & goodwill.

Great location, awesome service and again Lukas is really - sequealyggeia

Great location, awesome service and again Lukas is really awesome to work with and very honest tells me what needs attention right away , friendly environment

Do Not purchase the Extended Warranty, it's not worth the - ar

Do Not purchase the Extended Warranty, it's not worth the paper it's written on. I took my 2018 Q60 with 92,000 KM due to black smoke coming out of the exhaust. They informed me that the car requires a new engine for the amount of 18, 135.73 plus HST I spoke with Infiniti head office, they were not interested in speaking with me regarding the vehicle. I would never purchase a Infiniti product again!

I been in this dealership for my service and winter tire - Jcdosano

I been in this dealership for my service and winter tire installation.so far they are good they update me for my vehicle.and they provide me a loaner if I needed.

My horrible experience with Myers Infiniti started since - AliW

My horrible experience with Myers Infiniti started since I bought my 2017 Certified Preowned QX60 in 2021. It used to go in intermittent limp mode from day one, but that was very rare. Hence, it was very hard to reproduce. I was also new to CVTs, so reading on the internet made me believe that's just how CVTs are. I brought my car back the 2nd or 3rd day after buying, but obviously, they couldn't reproduce the limp mode since the issue was intermittent. However, I wish I had known about obd-ll scanner at that time. Because now, whenever the car goes into limp mode, it shows one or two codes that are present despite the engine light being off and its the same codes which keeps coming back from the past 2 years. I dont understand how they were able to CPO that car with this issue present. Anyway, December 2021 was the first time engine light came on, and since then, engine light had come on numerous times, and they kept on replacing parts using the hit and trial method. Every time, while fixing one issue, they would mess up something else as well. For example, once they messed up a metal sheet in the bottom, which made a clanking noise, and I had to go back immediately but they were all done for the day. Once, I dropped my car with a working wiper fluid pump but got it back with the pump not working, so again, I had to take my car back and even had to pay for the pump. Once they caused an oil leak, which they were not able to find in 2 or 3 visits and I had to provide them evidences of oil leaks with pictures, videos and finally with a tray filled with leaked oil. And every time they would use their hit and trial approach, they would call it a good will, and they had to get it approved from infiniti canada, wasting more time on approvals. I mean, come on.. this started in 2021.. right after buying this suv... when the car was in warranty. I PAID FROM MY POCKET FOR THE CPO WARRANTY. The worst part was they were never able to reproduce the issue unless I reproduced it for them and took my vehicle to them right away on my way to work or any other important trip. I have missed so many trips and spent money on rentals in 2023 because of this poor handling of my issue. In short, the workmanship is horrible. I would definitely not recommend anyone to visit their service department. You can see from the pictures below that I had to visit them 30 times in 2023 alone. Can you imagine going to a service centre 30 times?? Can you imagine telling your boss 30 times that you are going to fix your car because it has broken down again?? And again? And again? This is the worst decision of my life, buying an infiniti and that too from Myers. Despite all this, I thought I would let it go and not leave a bad review because their service manager, John, is a good man and he gave me a loaner during the last few trips. But the reason I am writing this is they messed up my AC this time. I mean, their techs seem highly incompetent. The last time I got my car back, the issue was still not 100% rectified, and on top, my AC stopped working too. Now they are going to say its not their fault because I got my car back in Jan 2024, and its March, but who would have thought to test the AC in January? I believe it definitely is their poor workmanship, just like all the previous times. My AC was working fine until September 2023, when I dropped my car for the first time to drop the engine for sprockets replacement on bank 1. From Sept 2023 till now, I did not need my AC and my car made more than 5 long trips to infiniti (two of them were over a month), and they dropped the engine twice, which most likely messed up my working AC; given how incompetent these techs are who made me come back 30 times in a year. I am never going back to them, but to people thinking about an infiniti and buying it from myers ottawa infiniti, or getting your vehicle serviced here, please read this review before making your decision.

I brought my vehicle to the dealership due to loud, - -

I brought my vehicle to the dealership due to loud, screeching noises in the rear right side while driving. Following the diagnosis, I was told the differential coupler needed to be fixed for $3500. They made this repair within two hours, however, when I received the vehicle, there was a burnt oil smell which intensified while driving. When I called to notify them of this, I was told the reason for the smell was leftover oil on the muffler and that it would go away in two days. However, half an hour after receiving the car, while driving, the loud noise started again. When I brought the car back into the dealership, they said the differential was gone and that to fix it, it would cost me an additional $6000. They also attempted to convince me that the noise had been there before I initially brought the car into the dealership, which is ridiculous. Essentially, instead of taking responsibility for the poor work of the mechanics, they resort to placing blame on others, such as myself and the tow truck that towed my vehicle to the dealership. Overall, I am very disappointed in the lack of ownership and professionalism exhibited at London Infiniti Nissan. As a 12 year patron of Infiniti, I have never had as negative of an experience as I have had at this dealership.

First time visit, will definately return as the service... - highlander.construction

First time visit, will definately return as the service and staff were ecellent. The dealer ship was more than willing to complete the warranty work even under lockdown condtions.