118 Ontario Hyundai Service Centres

My daughter sent her car in with her father with explicit - paulraso

My daughter sent her car in with her father with explicit instructions to only do oil change. Instead the service manager convinced her father to purchase over $700 worth of service implying her life would be at risk without it; what kind of father would turn that down? Was not required service only suggested. Tried contacting Nav on instagram but I guess he is too busy being the superman to care about the crappy business practices of his management team. Selling the car and leaving the brand altogether.

I brought my vehicle in for a recall they don't have - Raymond

I brought my vehicle in for a recall they don't have loner car for you when they need to keep your vehicle for more than a day secondly I went to pick up my vehicle the next morning the service advisor had said the car was left in side because it had under bodyguard done so I went outside to find the vehicle was left outside over night and there was freezing rain the car was frozen over and I didn't have a winter scrapper so I was able to drive the vehicle up closer to the building so I can leave the vehicle warm and defrost the windows all of a sudden I basically being verbally attacked to move my vehicle instead of offering me a snow scrapper and was told that I'm not special and need to move the vehicle I have been buying santa fe from this location bank street hyundai for a long time 4 vehicle's this will be the last one when you buy your vehicle they treat you like you are very important to them then the service advisor get there hands on you I just felt so disrespected thanks for this terrible experience Garry service advisor

Went in with a broken shock on 2 yr old Tuscon. - bob570dearborn

Went in with a broken shock on 2 yr old Tuscon. Was told ALL warranty work has to be approved by head office before parts ordered. Been waiting 8 calender days and no return call made to me regarding status. Ive called in 3 times during the 8 days. My advisor has been off for 4 of them I was told he will call me on Thurs. He did not call me. Asked for service manager. |Told he is in a meeting at 4.38 pm. Now told my advisor will call me on Saturday. Like hes called me before??????? Broken shock my fault. Very disappointed with lack of customer service and the long warranty deciding time. Will definately affect my next purchase.

They told me an oil change would be $85+tx. - Dborg

They told me an oil change would be $85+tx. When I went in they said it starts at $85 and could be as high as$150. When I questioned him regarding the high price. He said “I will see what I can do”. An oil change should be a fixed price for make and model. The service manager showed up and said they would do it for $85+tx. The people in the service dept.are dishonest and scamming their customers.

Car has been sitting at dealership since october 16th - Melanie P.

Car has been sitting at dealership since october 16th 2024 and now november 29th. No news yet if engine is on warranty, Never buy at this dealership. No come back from rep. I am the one who have to call every week still without news. Even hyundai canada isn't even returning my calls. Nothing good to say about this place.

Had summeer tires installed in the spring. - philandsharon

Had summeer tires installed in the spring. Asked for new windshield wipers...paid for them....and they were not changed..Streaking and chattering remain. . Ripping off an 81 year old widow is dispicable. They still have my snow tires...How do I get them back and know they do the job with integrity? Do I have to use their service to maintain the warranty? I just phoned for a service, appoointment and it was a lost cause! I gave up and hung up!!

Just drove my 2017 Santa fe Sport all thanks too Sharene... - rielly02

Just drove my 2017 Santa fe Sport all thanks too Sharene Cooper highly recommanded i would certain go back very professionnal sales an very pleasant

Very happy with our whole experience at Bolton Hyundai. - Mary

Very happy with our whole experience at Bolton Hyundai. Staff is efficient, helpful and very fair evaluating my vehicle requirements.

Great service, very knowledgeable people. Will use this... - richard.pickering

Great service, very knowledgeable people. Will use this dealership again. I have a 2021 moonlight blue palisade calligraphy. Easy to book appointments. Lik to look at new and upcoming vehicles too.

Brockville Hyundai is Amazing! - heathheffernan

Brockville Hyundai is Amazing!!! Every time I enter the building, I am greeted with smiles and feel very welcome. The service staff including but not limited to Jason Cook and Kyle Darke have been fantastic to deal with, always ensuring that our vehicle is at its peak performance while Jason Darling is always available to assist us with our needs from parts! Brockville Hyundai has an excellent team, that I would be proud to recommend to everyone!!

Awesome service Department. - knobbie13bob

Awesome service Department. All work was completed in a timely fashion and sooner than anticipated. Thanks guys great work

The Service team is friendly, that is where my praise - Goza

The Service team is friendly, that is where my praise stops. I have my tires stored with them and they said it would be 4 weeks before we could get them installed (they are already mounted on rims), totally unacceptable. I changed the tires in my driveway in the snow after picking up the tires at the dealership. It took 45 minutes for me to pick up the tires since all the service advisors were with customers, on the phone, or just nowhere to be found. I've also been here for simple oil changes which last anywhere from 2-4 hours (with an appointment) The last and final straw leading to this review is while swapping the tires in my driveway, I discovered the wrong lug nuts had been installed on the summer rim/tires and we're nowhere near the torque specs required. They used the tapered lug nuts instead of the flat lug nuts to match the profile of the rim. Totally amateur and 100% unacceptable. I dread going here for service.

Their Service department is terrible. - 2twigger

Their Service department is terrible. 2023 Hyundia Tuscon Hybrid purchased new at another dealer because the wait time for a new one was 16months according to the salesman. Never had a problem with the dealer I purchased from but it was a rather lengthy trip for service (oil) etc. but made the trip because I was not happy with the Collingwood service Department. While making a trip home, all the error lights came on the front screen AT LEAST 20, AND then the emergency brake light came on when I parked the vehicle so I called the nearest service department,(Collingwood) and was told that they could not even consider taking this vehicle in for repair (down a Tech) and when I talked to the General Manager(Collingwood) I was told to take it back to "where you bought it " (We don't have time) then he suggested that I take it to another "newer" dealer because they might not be as busy !! Well, I called my dealer in Owen Sound, told them about the issue and the treatment in Collingwood and they called CAA had the Vehicle on a Flat bed for delivery to them and then supplied another vehicle to be used until they can find the error issue and repair mine. STAY AWAY from this DEALERSHIP in Collingwood. Nobody needs these attitudes and the problems they create for purchasers

I went to Cooksville Hyundai to get an AC inspection done - saumyakinger

I went to Cooksville Hyundai to get an AC inspection done as it was blowing Hot air in 30 degrees outside. Post a 10 min inspection, service guy came back and said the refrigerant was contaminated and our machine can’t pull the gas out. They claimed I had the wrong refrigerant installed and asked me to take it to another agency where I got my service done from 5 months ago as they claimed they could have done something to refrigerant. I called Kingcross Hyundai and they said nothing was touched related to AC in a oil change service of course. I tried to push cooksville to give me a solution or tell me what the actual issue is as the service was done 5 months ago and AC stopped working 2 days ago. They just basically told me to give them $170 bucks for a worthless inspection and go away in simple words.  I found time to drive 1.5 hour in 30 degrees from mississauga to Kingcross Scarborough location after a week and pay another $170 inspection fee to them due to cooksville's incapability.  Within 10 mins, they found a bird behind the bumper that had the whole AC condenser sheet damaged that caused refrigerant freon gas to leak. They told me the fix was to replace condenser sheet and recharge the gas for $1100 total. I was happy paying the inspection fee to them as they actually found the issue.  I went back to Cooksville hyundai to speak to their Service Manager Phil Scolieri which I thought would be a help considering his position which I am not sure how an incapable person got posted on. I asked him why their rookie mechanic did not tell me the actual issue being the whole condenser sheet being damaged and a literal dead bird sitting in the car and his reply was "Mechanic must have missed it" . I told him the job their team was paid for, was not done properly and the information provided "Refrigerant contaminated" was worthless as I still had to pay another location for the same job they were supposed to do. Phil's reply was "Charge is for the time Mechanic puts into the vehicle, He still worked on it". Even though I was told to take the car to another agency and the time technician put was worthless, I asked him the $170 is hourly however the max time your mechanic put was 10 mins. Phil's response "No, it was more time actually as we do a car wash as well".  I am filing this case with the consumer board as this had me suffer in peak heat for 3 weeks in addition to costing me worthless inspection fees and mental distress of trying to make a guy called Phil understand his job.