127 Ontario Honda Service Centres

I've been using NV Euro Motors for services for the last... - AM

I've been using NV Euro Motors for services for the last few years and have always been very happy with their work and prices. Highly recommended.

Excellent service rep. - richard.eleanor.alcock

Excellent service rep. Timely service which was explained to me before and after work was done

I would like to thank Dan, the service manager as he - SheilaC

I would like to thank Dan, the service manager as he heard my story that my mom was in hospital and therefore she had not had the tires on her car changed. Even though appointments were being booked into the new year, he made an allowance for us to come in today. His extra attention today for me was greatly appreciated. His was just wonderful and a lovely new addition to your team. Thank you.

The Honda dealership on Richmond Road is terrible. - chenganne711

The Honda dealership on Richmond Road is terrible. Awful service. The man at the counter was belligerent with me. He even argued with me as I was leaving. I brought my car in a few weeks ago and they said it was fine after checking "everything" for $180. Then the same problem occurred so I brought it back and I wanted them to look at it for free. I had already spent $360 there for them to diagnose this problem and I didn't want to spend another $180. Then man at the counter who was not a mechanic (he had grey hair) started arguing with me immediately. When a customer has a problem, you are supposed to try and solve their problem- not argue with them. I had to tell him to open the file, he just started arguing without knowing anything about the situation. To be fair, the woman I spoke to a few weeks before was actually nice and considerate. But unfortunately she was away today so I had to contend with this ogre. I left frustrated because I wasn't about to be gouged $180 again for apparent" experts" that clearly don't know what they are doing. They just want to sell cars and brand new parts and gouge customers. So I went to Mr Lube in Nepean and the friendly man was sympathetic and checked my oil, tires and diagnosed the sensor problem using a code reading machine for free! he restarted the dash light and got rid of the warning lights. I now know the problem with my car and it didn't even take 10 minutes! He agreed he doesn't like the Honda dealership. They are eager to get your money but not to solve your problem.

We were on our way to Toronto and our transmission light - Janet

We were on our way to Toronto and our transmission light came on so we stopped in and they took us right away. That’s what I call customer service. A big thank you to Jayden Mulligan and Matt Basaraba for their help.

Yen and Parkway Honda were fantastic in explaining about - DannyP

Yen and Parkway Honda were fantastic in explaining about the vehicle, getting us a fair price, and in the timely delivery of our vehicle! 5 Stars!

Had an appointment for a recall at 2 pm. - smith_debbie12345

Had an appointment for a recall at 2 pm. Waited until 2:53 until CRV was taken into the garage. No one came to ask me if I wanted to rebook on another day. I asked half an hour after waiting and was told they were behind. No one kept me updated at all.Usually service is on time but not this time

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

We would like to Thank the following 4 employees at - brian.oneill

We would like to Thank the following 4 employees at Pickering Toyota for amazing customer service and help. Nigel, Kaesheva, Jeet and we believe the mechanic’s name was Alan. We are in Ontario visiting from Cape Breton Nova Scotia and encountered an issue with our sunroof, it would not close, your staff went above and beyond to fit us in to look at our Tundra and try and solve the issue. Unfortunately, the part wasn’t available for our truck to be fixed but they got the sunroof closed, advised us of the issue. Since we wouldn’t have time to wait for the part to arrive to get it fixed, they gave us a detailed explanation for us to give to our Toyota dealership when we get home. Your staff showed us exactly why we choose a Toyota Tundra, Toyota went above and beyond for us visiting Cape Bretoners.

BEWARE..BEWARE...BEWARE.. - Canadanorthernguy

I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!

I have always had a great experience at the Service - MagdaleneS

I have always had a great experience at the Service Centre at this location. The gentlemen in the service garage centre are always pleasant to deal with. My Service Advisor Jun Su Kim was very thorough and informative. His knowledge and honesty about the problem was appreciated and key to me returning to this location. He explained to me my options and immediately had the vehicle in for repair. We highly recommend this service location and will definitely continue using them in the near future. Thanks for your hard work!

Great service - RON1157

A big thank you to Amanda, Shane and the rest of the service team for the excellent a fast service I received. Much appreciated. Amanda and Shane, eventhough they were swamped with other vehicles and I brought my car in with a leaking brake line unexpected, still made me feel like my situation was important to them. I brought it in on Tuesday at 1pm and they had the brake line along with a list of other things I had an appointment for on April 16th, done by Thursday at 4pm and they were closed Wednesday. Shane phoned a couple of times just to keep me informed of what was happening. In this time of Covid 19 it's nice to still see ppeople who care. Thanks again.

Pleasant and helpful. - Pchung

Pleasant and helpful. Staffs are warm and welcome. Services are efficient and perfect. Easy to book an appointment too.

Amazing Job done ;-) - AMEX ek do teen char

I had my B200 scratched very badly , and was worried about big bill coming my way . I got my vehicle inspected and did regular maintenance with them . The body shop person Patrick did such amazing job for me . and would recommend anyone to see them before call any other collision center . As a customer .Kudos to them and a Great job well done .They made my day .

Worst service ever. No integrity or ownership of problem... - mr.len.dow

Worst service ever. No integrity or ownership of problem with hitch lighting. Blamed us and our trailer. Owner said I don't want to make excuses, BUT...... Car, Passport 2 months old. Brake hitch installed upside down.

Honda, not a summer car! - Awais

Honda, not a summer car! Our AC and the Honda service department needs an overhaul! I purchased a Honda in 2016. The AC broke in 2019. Despite being under warranty and having an extended warranty, the issue was not resolved after multiple visits to the Honda service center. Despite several attempts, Honda team could not identify the issue. When my car finally exceeded 130,000 KM, the warranty period ended. Only then was the problem diagnosed, and I was told it would cost over $2,000 to fix. After numerous phone calls and considerable effort, I managed to get it repaired in early 2022 without paying, yet the AC still did not function properly. The problem was temporarily fixed, only for it to reoccur in the summer. Your team eventually identified a leak, but by then the season had passed, and I was given a one-year warranty. In 2023, the same issue arose. I followed the same drill - appointment, car left at the service center and family booked Uber rides to work. At pick up time, we were assured the AC has been fixed. However, I received a call later that day stating the part needed for the repair was unavailable. This wrong communication was acknowledged by a Honda staff in a very casual way. Eventually, after another appointment, I was told it was fixed. The AC worked slightly till the end of summer but it was too late to be useful. I was again told to bring the car back within a year if the problem persisted. Now, in 2024, I am facing the same issue. After waiting three weeks for an appointment and driving in hot weather, I was informed that another part needed replacement, costing $2,350 plus tax. Finally, after a long discussion and having the case open, I received an email that Honda will be paying for 60% of the service and someone will contact me. No one contacted me yet and I can foresee using the car without AC again this summer. We are under extreme stress as this ongoing issue has impacted my health and that of my daughter. My concerns are as follows: 1. The AC has not worked properly for the past six summers. Why has it not been fixed? 2. No issues were found while the car was under warranty, but several problems were identified immediately after the warranty expired. 3. Why can't your team conduct a thorough inspection and resolve the issue once and for all? 4. I have severe allergies and experienced an anaphylactic reaction last year while driving with the windows down due to smoke from nearby fires. 5. I have repeatedly requested a loaner car during repairs, but have always been denied. Many other companies provide loaner cars for customers. 6. My job is in another city, so I need to leave the car again and again with your service department and rely on others or Uber to get to work. We are forced to buy and use cool fans to fight the extreme hot weather. In our last communication with Honda on June 25th, we were told someone from the dealership would contact us. On June 30th, we sent them another email. It’s been 10 days now and we haven’t heard back from Honda. Despite repeated visits to the service center in Milton over the past years, the air conditioning system in my vehicle remains non-functional, severely impacting my family’s ability to enjoy our summers. I am allergic to dust, and my little daughter too has her own health challenges. We would strongly suggest think twice before buying a Honda. While the car might appear to be a good family car but the after sales services, the customer service and the service department itself need lots of improvement.

Worst service ever! Every time it cost 250$ to 300$ and I... - DanDaigneault

Worst service ever! Every time it cost 250$ to 300$ and I have Ext warranty and it needs a new battery every 2yrs! Go f

I initially brought my vehicle to Toronto Honda for - etaitf

I initially brought my vehicle to Toronto Honda for service, due to some issues I was experiencing. Despite having recently replaced the spark plugs and coil on September 20, 2023.the service adviser recommended replacing them again, I reluctantly agreed, hoping it would resolve the issue. However, the same problems recurred just a few days later on October 5, 2023, rendering my car undriveable. I brought the car back, and this time, the team suggested replacing the fuel injectors and adjusting the valves. Again, I agreed to these repairs in hopes of a resolution. Unfortunately, even after spending a total of $2,590.46, my car continues to experience the same issues, making it unsafe and unreliable for use. This situation has not only caused me significant stress but also poses a safety risk.I am extremely dissatisfied with the quality of service received and the failure to diagnose and fix the ongoing issues with my vehicle. I approached to discuss my concerns regarding the ongoing issues with my vehicle. Instead of addressing my concerns, I was asked about my origin, and when I provided that information, I felt ignored. I understand that communication during such situations can be challenging, but I believe that customer concerns should be given due attention and addressed appropriately. I am reaching out to express my disappointment with the handling of my request. i strongly advice new peoples to Canada like me, don't go.

I would not recommend going to this dealership. After... - Gigi

I would not recommend going to this dealership. After purchasing a brand new Honda there and going back numerous time due to having a loud rattling noise coming from the engine I was told by the technician that this was a normal sound and all Honda makes that noise. Well my husband just diagnosed it and He fixed it by replacing the belt tensioner assembly. They even told me one time that they had to replace my rotors to be able to figure out where the noise was coming from. Very frustrating and will never go there again. Thanks for nothing Honda Peterborough.