127 Ontario Honda Service Centres

Purchased a new 2023 Honda CRV Sport in July of 2023. - amd112552

Purchased a new 2023 Honda CRV Sport in July of 2023. All went well and satisfied with the transaction. Now the service??? That's a different story. In May of 2024, I noticed the paint lifting on the driver's door near the door handle. Took it in for the service people to take a look at it. They took photographs and told me they would be sending them to Honda Canada for warranty approval. Between May and October, I called and attended the dealership to followup. The first time I went back, the service managet didn't recall me being there and him taking photographs. Again he went outside and took more photographs. Months go by and still nothing. This went on for 5 months. Finally I went in and showed my discontent. This time they promised they would make arrangements with a local bodyshop to make repairs. They said the whole driver door and rear passenger door would have to be repainted due to blending. The vehicle returned and right away as I drove in the parking lot I could see there was a circle of new paint where the repairs were made. It was visible as xxxx. The service manager and the dealership manager came outside at my persistence and looked at it. They both agreed that it was a shabby job and would have to be re-done. Never heard another word from them from that point on. As of writing this at the end of December 2024, still not a word. Knowing that I waited forever for the job to get done, I did not want to wait any longer, so I arranged to have the work done myself and paid for it myself. This is when I decided from now on I will be dealing with Orleans Honda. It's a bit further away, but well worth not having to deal with Hawkesbury Honda any longer. The only thing I will continue to do there is the removal and installation of my summer and winter tires as they are stored at their location. I just attended Orleans Honda today for a steering recall.....oh man what a difference!!!

Apparently, Henley Honda underwent new ownership in 2022 - Done with Honda

Apparently, Henley Honda underwent new ownership in 2022 and it shows. I purchased my Pilot there in 2012 and did all required service for the last 10 years. In February, they told me I was due for a B14 service at a cost of $1730 plus tax. Last week, I called to make the appt and they told me the B14 was $1800 taxes included. I asked for a written estimate and the B14 became $2045 plus tax. That was a $500 difference from the previous day! Really? Good luck to the new ownership. I will take my business elsewhere.

Courteuos, efficient, knowledgable and overall very... - tatiana.antoni

Courteuos, efficient, knowledgable and overall very professional. The exchange for a new car was extremely easy. Highly recommend. Will be back there for my next car.

Pay attention to the negative reviews, I wish I had. - Evanmccraney

Pay attention to the negative reviews, I wish I had. (Also interesting and unsurprising that they haven’t removed the positive reviews from bots, because it artificially boosts their ratings) They don’t care about post-purchase service and they will never see another dollar from my family, who just purchased TWO vehicles from them. A complete lack of accountability and corporate greed at its worst. Zero stars.

First and last time bringing my car here for service. - Customer

First and last time bringing my car here for service. The only reason I decided to try them is because they perform warranty work on the weekend. Certainly hope the work is more professional than the so called service staff. The rude and condescending attitude from the long dark haired girl in the service area was far from “Ideal”.

Horrible customer service: I went to body shop at image... - fariba_nobarpour

Horrible customer service: I went to body shop at image Honda yesterday and technician came out and i showed him my rear bumper regarding some scratches and he immediately went inside and grab my ownership and came back with quote for $540. i left and went back in afternoon and asked same guy to put some compound to try take damage part off and he refuse, previous people at the body shop have done for me. he rudely said to me that i want everything for free. I spend over 22000 for the car back in Jan, he is shame for the compony.

I recently had the pleasure of experiencing Kawartha - Sean Taylor

I recently had the pleasure of experiencing Kawartha Lakes Honda and I couldn't be more impressed with the service I received with them. From the moment I walked in till the moment I left, I was greeted with a warm and friendly welcome. Very good experience here.

The service department at Kenora Honda is terrible. - Unhappycustomer

The service department at Kenora Honda is terrible. The communication from their service people is horrible and they are of little assistance when resolving warranty issues. I would not recommend purchasing a vehicle there.

Dishonest service department, somehow my car that I - zik

Dishonest service department, somehow my car that I bought new and never has anyone near the ac had contamination in the ac that no other shop could find! They lied for $250 and refused to discuss it afterwards. Honda Canada was no help either. I guess they managed to lie their wat to an extra $250, good luck to them.

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

The appointment was on schedule and service department - parisebenedetta

The appointment was on schedule and service department provided efficient and excellent service. Thanks Maple Honda Service department.

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

Syed Abidi really helped us to fix the issues with our - vj

Syed Abidi really helped us to fix the issues with our vehicle, and he was very responsive to our concerns. Definitely recommend going to him if you are at this dealership.

Zero starts ought to be an option. - Dom

Zero starts ought to be an option. Had a recall for fuel valve. Jennifer (service tech) said would only take 45mins. My Honda had winter tires on it. Went shopping across street and when I came back, she said “our technician broke a part of your car trying to remove gasket. It’s a known issue. This has happened to 5 other cars and we’ll need to keep you car indefinitely”. That was Dec2nd. They get me a rental, without snow tires, on the date of pickup. Had the biggest snowfall of the year. Honda Midland’s owner, Dick Davies, refused to credit me back the $407 fee for winter tires. After a long battle with Honda Canada, Dick Davies called me and ai calmly explained my dissatisfaction. He claimed no ownership and insinuated that I broke the car (that was in great shape when I dropped it off). Though I was calm and polite, he hung-up on me and texted me this. “ You are welcome! Please take your business somewhere else, for someone in business you are clueless! keep moaning to Honda” This, after I already told him the service there has always been good. Needless to say, he’s a pompous, arrogant person who can’t take the slightest critique that would help his dealership. Buyer beware. I recommend you drive the extra hour and go see Dan at Honda Barrie instead. Dick Davies, Peter B and Alan Sylvester (midland Honda) think of their customers as dollar signs and not as people. Sharing this so others can spare themselves from dealing with the worst service possible. Here’s the text I sent Dick and here’s his reply. You’ve been warned.

I truly appreciate luana”s help she was very helpful and - Barre45

I truly appreciate luana”s help she was very helpful and very outstanding. Thanks so much!

First off, there's no option for zero stars. - Concerned Customer

First off, there's no option for zero stars. This is probably the worst car dealership on the planet. Once they sell you a car, it seems reasonable to assess they totally wash themselves of any responsibility or accountability. They fail to comprehend that customer service and future sales extend beyond the initial sale. Their service people led by their ignorant service manager Derek, are the most unprofessional people I have ever met. Instead of trying to rectify and defuse an issue, they escalate it. They have a loyalty program WEINS which is supposed to track your service appointments automatically, For those of you who are in the market for a new vehicle, please look elsewhere. They do not properly keep a track of these points. For almost 4 years I thought I was accumulating points, when in fact I was not. It was when I enquired about my balance, I was told it was zero. I even asked what the points were good for and the young lady there told me most people use it for detailing. They then asked me where I service my vehicle. My response was, 'you know me, I'm here all the time servicing my vehicle when it's due'. Long story short, they sorted it out by going through all my previous bills, How many people have been affected by this? I took my car in for detailing as I had accumulated over $470 in points value. Only to be given a bill for $348. I said this is supposed to be on my points. After a half an hour wait without proper explanation, I was handed my fob and a zero balance bill. Shortly after that, I get a series of extremely condescending texts from Derek telling me that I did not qualify for detailing. Why not address the issue right there and then as opposed to letting leave thinking everything was ok. I found this to be extremely cowardice and I him rude and highly unprofessional. I pity those who have to deal with him. The good thing is it's all in text. And unfortunately for him, he thought he was right. I even see Derek's name starring in complaints on this dealer rater page. Maybe proper customer service is needed for all of you. There is choice out there and the general public does not have to put up with this.

Brought my vehicle to the dealership to replace a broken - Disappointed

Brought my vehicle to the dealership to replace a broken turn signal and thought I would allow them to do my oil change while it was there. Only to discover the following day, the cover plate was not screwed back on securely and began to drag on the floor. Ruined my weekend plans as I had to return on a Saturday morning to get this fixed. No attempt to make up for the mistake except to offer a car wash. What ever happened to customer service? Not planning to bring my vehicle back here unless I really need to.

I recently brought my car in to Northern Honda for a - Danikest

I recently brought my car in to Northern Honda for a brake job and maintenance. As usual I received excellent service! I was offered to be driven wherever I wanted but I preferred to sit and read. It’s a very relaxing environment and I was there for about 4 hours however, it certainly didn't feel like it. Excellent coffee, fresh apples, and employees reaching out to assure everything was ok. I also received a very informative video from Service Advisor Benjamin Moreta of why I needed my brakes and pads changed. They also washed my car which I truly appreciated. Thank you! I love dealing with Northern Honda! I have confidence I’m in good hands!

My car is under warranty and a ratting sound was coming... - S I

My car is under warranty and a ratting sound was coming from sub-woofers whenever any bass heavy music was played at 20+ music level (volume goes from 0-40). I had to take my car in 3 times and they still were not able to fix the issue. Every time they stuff some foam somewhere near the sub-woofer which did nothing to resolve the issue. They wouldn't replace the sub-woofer or the tray that it sits on under warranty. Eventually they showed me another car at the dealership of the same model which had same issue and told me it was normal to hear rattling sounds from sub-woofers because of how Honda made that car model. They gave up and told me to contact an AFTERMARKET 3rd party sound system shop and pay out of my pocket if I want my car fixed, which is still under warranty. In the end, I had to contact Honda customer service and their mediation department, they told me to take a hike because I am expecting too much from a $50000 (after taxes) car's audio system and it is normal for Honda sound systems to make rattling noises. :) The customer service and communication at the dealership was top notch but unfortunately I can't say the same for service levels since I had to go there multiple times and they still couldn't fix the issue. I would not trust the technicians at this dealership with any repairs or diagnostics. If a technician can't figure out why a sub-woofer is rattling, I don't believe they can diagnose any other complex problems.