207 Ontario Ford Service Centres

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

Service and Staff were Great and a Pleasure to deal with, - bp

Service and Staff were Great and a Pleasure to deal with, quick, and with value!!!

good morning first time I've finance a suv in 40 yrs - willisle2

good morning first time I've finance a suv in 40 yrs ive always payed cash. driving and first time buying from a dealership. sales was awesome and finance great. the garage was the worse I've had in 40 yrs driving. and was arrogant. and wasn't helpful. and only 1 mth under warranty wouldnt fix it. I won't be back. I'm going to gan ford. never again leslie willis.

Pine Tree Ford dealership the service department if you - Javier

Pine Tree Ford dealership the service department if you go for in for oil change rotate tires change wipers they say they do it and they don’t. I caught them multiple times lying about changing parts. Samantha and Danny cover it up and they would lie to the customers over and over So careful when you go in for service you’re gonna get ripped off

Great service department. - Fordguy8899

Had a small issue with my truck and because we were going on a trip I asked if they could have a look. They brought us in without hesitation, fixed the issue and sent us on our way. We have been loyal costumers for a long time and they have been loyal to us. Jeff.B

The worst Ford dealership in the whole GTA. - Lucas

The worst Ford dealership in the whole GTA. Service manager is completely incompetent. Technicians greedy, lazy, didn’t fix my car. I had to bring it back 3 times to have a noise in the suspension checked. And they forgot to install a part I had paid for. The sales managers act like your best friends until you buy a car then they ignore you and hide in their offices with the door closed There’s so many Ford dealers around Planet Ford that are so much better. For the time you waste waiting at Planet Ford you could drive somewhere else and save the days of back and forth driving for the same problem you just fixed. It’s worth it to try somewhere else. Planet Ford has has no customer service. Stay away!

Simply the best - DJ

Because I travel a lot both me and my vehicle have special needs. Mainly timing for service. I am in for service every 5 to 6 weeks and Polito always finds a time that fits into my schedule and has me back on the road in as short a time possible. Keep up the great work.

Amazing Service - Rex69

I call my dealer at 9:30 pm at home on a Friday night and his response was I can meet you at the dealership at 9:00 am and open up the parts department for you ( they are closed Saturdays in the summer) that a 10 star service in my book. Thank you Mark and Larry Pringle for taking care of business.

Quick, easy and reasonably priced! - Eringilhuly

Great service every time! I never feel like they are trying to get more money out of me. They legitimately care about giving me the best service

BEWARE..BEWARE...BEWARE.. - Canadanorthernguy

I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!

Excellent! - Rayz

I am new to this area and have been in a few times for oil changes and some minor service. Thus far the whole experience was extremely streamlined, friendly and professional. This will be my "go to" place for automotive service from now on. A great place you can trust.

Shameful behaviour in the part of the dealer. No respect... - Bearinator

Shameful behaviour in the part of the dealer. No respect for working class people Very political in his dealings with the public, very poor customer service

I understand the struggles of the pandemic in all types... - Ryan

I understand the struggles of the pandemic in all types of service. I know this because I work in the HVAC industry . However when a simple item like a oil change can take up so much of my time I feel others should be warned about the lack of organization this dealership has. First thing they deleted was the oil change bays and their service person told me I need to book an appointment from a phone or email (which I did both within 45 min.). I received a call back around 1.5hrs later telling me they don't book in the oil changes but to come back and get in line and the service attendant would deal with me. I drove over again to the dealership and spoke with the attendent and they told me to again to book an appointment on line or phone in. I explained that I was getting conflicting answers and needed a firm answer on booking the oil change . The new answer was to leave the vehicle with them and they would get it done when they had time and that it may not get done that day due to the time I was dropping off the vehicle (11:30). I returned again a few days later to drop it off for the day and while waiting for my vehicle to gain entry to the service desk area I noticed the two vehicles who came to the line after me had been serviced by an attendant because the people walked in and stood in front of the attendants desk. I guess this is the way Shanahan Ford prefers to service the their customers . BTY They have had my vehicle for three hours now and have not returned either of my phone calls on when to expect to pick up the truck.

Saying I am dissatisfied is an understatement. - Mistreated

Saying I am dissatisfied is an understatement. Rude, disrespectful and very unprofessional. I have purchased three new vehicles from this dealership over the years and will never purchase another. The Dealership and their subcontractor ripped me off and didn't make any attempts to fix the problem. I have never been treated so poorly by any business as I have been treated by St. Thomas Ford Lincoln Sales Ltd. I will never purchase a Ford Vehicle again because of this experience.

Amazing Job done ;-) - AMEX ek do teen char

I had my B200 scratched very badly , and was worried about big bill coming my way . I got my vehicle inspected and did regular maintenance with them . The body shop person Patrick did such amazing job for me . and would recommend anyone to see them before call any other collision center . As a customer .Kudos to them and a Great job well done .They made my day .