207 Ontario Ford Service Centres

**Summary of Complaint to Downtown Auto Group** Robert - youcanreachrob

**Summary of Complaint to Downtown Auto Group** Robert VXXXXXXXXXe expresses deep dissatisfaction with the handling of a transmission issue in his 2022 Ford Transit 350 High Roof. After diagnosing a transmission valve body problem in August, he was told by Sacha at Downtown Ford that sourcing the necessary part would be difficult but safe to drive the van. This led to a transmission failure during Labor Day Weekend. Despite finding the part himself, delays in repair and poor communication followed. Promised completion dates were missed, and after several rental vehicles, the van was returned without proper testing, leading to another transmission failure while in use. Robert highlights a lack of thorough road testing and concerns over safety standards, supported by documentation from another dealership, Polito Ford. The ongoing issues have affected his business, which relies on the van, and he emphasizes the need for a prompt resolution and accountability from the Downtown Auto Group. He mentions that the mechanics' failure to properly repair the vehicle has jeopardized safety and his business's reputation. Robert plans to follow up with a phone call to discuss this issue further.

Best Service Dept - JonnyBoy

We bought an F-150 from an Ottawa dealer but tried a dealer for our servicing that was closer to home. After the first time, no one else touched my truck until I traded it in recently. Sadly the Ford Super Duty did not meet our needs, but if we could have, we would have bought it here. Their service desk is the best!

Incredible Service from Navin and his team! - Domenicottobre

Incredible Service from Navin and his team! My car always gets treated like it’s going to the spa when it comes here for service! Thank you! Domenic

Sales department great, but the service department not so - Hamilton Bob

Sales department great, but the service department not so much. I had a frozen latch repaired last winter under a GSP issued from Ford Canada. This year my latch froze up again, this was supposed to be solved under the recall but I had to pay for something that wasn't fixed the first time. To add insult my work order stated that my door latches could continue to freeze.

Exceptional customer service! - Bruce

I arrived at Embrun Ford without a service appt for my 2017 F-150. The fantastic staff at Embrun Ford greeted me and welcomed me in without delay. Within 50 minutes they were able to correct the issues and have me on my way. Absolutely exceptional customer service! I will recommend Embrun Ford to all my family and friends. Thank-you again!

The entire dealership was quite rude to my mother, with... - Andrew

The entire dealership was quite rude to my mother, with the owner stating "you're not from around here, you should take your business somewhere else" The service department improperly did a warranty repair on my mother's vehicle AC by not putting enough coolant in, after taking vehicle to another dealership, their service department confirmed the Exeter location made an error causing the AC to fail again. The repair was done after the dealership was called by Ford Canada, regarding a customer service complaint, so have to assume it was done improperly on purpose. The dealership refuses to pay for their mistake and Ford Canada has become involved, telling the owner he is not giving very good customer service, and has been asked by the new dealership to cover the cost, to which he replied "I don't care, that lady is crazy" Stay away if you want your car fixed properly, or courteous service.

Great service, feels like family - Steven

We have been dealing at Expressway off and on for years. Several different vehicles. Always treated fairly and respected. Miss having Andrew on the service desk as he was always the absolute best to deal with. Strongly recommended.

OVER THE TOP SERVICE - carowner

Brought my 2010 ford truck in to rectify a noise coming from the rear differential. I asked the service department to change the fluid to hopefully resolve the problem. After leaving the truck there I went home. Later the service department called me to inform me that after looking over the differential with a stethoscope and checking the bearings that it was not the problem at all but the tires causing the noise. I was then picked up by their shuttle service to collect my truck. Being quite prepared to pay for their work, I was pleasantly surprised they were not charging me anything! Please note that the truck was not purchased from this dealership. I must also mention that the service person ( Jerry Meneray ) was very accommodating. This experience has convinced me to make my next purchase from Lambton Ford.

This is not a 5 star service. - DZ

This is not a 5 star service. I have been coming here for over 5 years. The service has gone downhill. I had a scheduled works package on my Lincoln. Could not take my car in so my 19 year daughter took it in. She waited 3 hours and was asked to authorize $$$ of unnecessary repairs like $$ cabin air filters and servicing wheel hubs. Any experienced manager would realize she is not the vehicle owner. Not an honest establishment anymore. Take your care elsewhere.

I bought my car from here about 4 year ago and was - Cpmalik

I bought my car from here about 4 year ago and was planning to upgrade soon however, I recently had the worst experience from the service department. My car is with the service department with almost a month, and I understand they are waiting for the parts from States however there was zero initiative from service representative to provide any updates. Even after multiple calls and leaving numerous voice messages over last few weeks, to know about the status, I never got a call back. I have to keep trying or visits dealership to get the status on my car. Never again to this service center.

Made an appointment for my truck with a detailed - tlevick

Made an appointment for my truck with a detailed description about the issue ,and the things I have had done to try to correct the problem. I was assured by Fraser Ford they would spend the almost 2 hours I paid for to find the problem. They spent 10 min instead and assured me they had found the problem. To make a long story short, I paid a big bill and not only was the problem never fixed, they also caused me more problems with very poor workmanship. We went back 3 times to test drive with the manager to show the problem that was caused. It was shocking that I had to act as the mechanic. I would not recommend taking any vehicle there. The truth is they are not honest, and not knowledgeable .

The best dealer ever ...’’We had order 2021F150 lariat... - Gurdev kullar

The best dealer ever ...’’ We had order 2021F150 lariat in last (oct 2020 )and they promised us that it will arrive in jan 2021. And we got right on time . Big thanks to Ferhaan. He is the best salesman . He gave us really good deal .😊😀

Many issues with maintenance. Mainly Jen at the counter.... - Sam

Many issues with maintenance. Mainly Jen at the counter. Very rude and had issues on 6 specific occasions where things were forgotten, parts on my vehicle were broken and when identified they didnt want to own up to breaking the part. In another instance dismissed me when I indicated that there was a fix for a USB port that I found on line. Told me I didn’t know what I was talking about. I ended up going to see the parts counter where they found the part for me.

Kimberly Buckingham treated me to excellent service. - Mikoeber

Kimberly Buckingham treated me to excellent service. Always professional and with a smile a 10+++. Although the product is important, to me good service is more important. Thanks Kimberly and the service department at grimsby ford.

This is the most incredible dealership ,of any brand i - rodical55

This is the most incredible dealership ,of any brand i have experienced. I have bought many vehicles and dealt with many. Nobody has come close to the sale and more importantly after sales service. i would give them 10 stars if i could.

Excellent service and friendly staff. Every experience... - F150

Excellent service and friendly staff. Every experience has always been a good one. Expert diagnoses and many parts in-stock so didn't have to wait long for repairs

BUYER BEWARE. - SD

BUYER BEWARE...Brought my car in and was quoted nearly $700.00 for tire rod repair.($419.97 for labour!!) Took it to another mechanic was charged $70.00 and was told tire rods were fine, had a loose break pad. Saved myself over $600.00. Rude service, and lost all trust in this "Family run" business. NEVER AGAIN. ( AND was told I could not speak with the mechanic who worked on my car...just the receptionist...unheard of!! )

Great friendly personable service. - Stevepowerredneck

Great friendly personable service.The only place to go.customer service is second to none!

I’ve been a service customer for many years and - Mike Hren

I’ve been a service customer for many years and diligently maintain my lightly driven 2017 Expedition as well as previous Fords and at whatever the cost. In the last couple of years I’ve found disconcerting upselling of unnecessary services ( according to Ford’s maintenance guide). This last time (and it is the last time at this dealership), it was recommended I replace spark plugs at 40,000km earlier than the Ford guide. Also suggested throttle body maintenance, again nothing in the maintenance schedule although google search came up with 120,000km., which is my vehicle’s actual km. In reality, the vehicle just needed oil/filter and running board maintenance. I also had an annoying ceiling rattle that had been addressed at no charge on a previous visit and I asked that it be looked at again because the problem persisted. Quoted $645 with no indication that work would be guaranteed. You would think that a long-term customer who has spent upwards of $10,000 on service in last 4 years would be treated a little better. Actual mechanical services have generally been fine…….service advisors……have lost my trust.

brokedown - jazzmancandu

The service department got me right in and fixed up for a reasonable cost. They had the parts I needed in stock and was able to finish my trip with no further issue. Definitely deal with them again.

Colin Maclaren is the most handsome Service Manager I - Herb

Colin Maclaren is the most handsome Service Manager I have have ever seen. Great service to boot!