1,567 Ontario Ford/lib/deflate Service Centres

Problems Resolved - Fussy Upset Customer

I have had a few issues with my new Grand Caravan. They have all been resolved to my satisfaction. I don't think you can get much these days without some issues. The positive experience comes when they are dealt with in an acceptable manner which mine were.

Incredible service! - Edge2014

Incredible service! I took my car in there and the process was smooth and efficient. Jeremy was great to deal with. Thanks again.

Last weekend, my window motor mechanism basically blew - Milton14

Last weekend, my window motor mechanism basically blew apart inside the door due to being iced up. Normally I would just get the parts and fix myself but the rental I’m at currently does not have anywhere to work on a Ram. I took it to Milton Chrysler and the took it in no problem as they didn’t seem super busy on the Friday midday, I was told it would be ready on the Tuesday due to Family Day, no worries I understand. I got the call to come pick it up with a bill of $1300 with a part cost of $800 which seemed a bit steep but not the point. I paid for into my truck and sitting in my cup holder was a juul. I haven’t smoked or vaped in two years so I can guarantee it was not mine unless I passed out for two years and didn’t notice. I picked it up went back inside to the service person, Milo, I think, and asked, “do any of your techs vape ?” Showing the juul. The response I received was “well yeah a few of them but they use a different brand not that one” so I explained I don’t vape and don’t know anyone who does, to which the response was “huh, yeah that’s really strange then” and I agreed, after a short pause waiting for a better explanation or some sort of apology I got another “strange !”. I could see where this was going, no where. So I turned around and left and got a “have a ice day sir !”. The next day I got a phone call from I’m assuming the front desk. Asking how my service was, I said it was alright and she asked further, I explained what happened and she said “oh no that’s not good at all, I will speak with the service manager and get back to you as soon as possible. That was the last I heard anything. I’m just curious how a dealership can go on about Covid protocols, because I don’t think you can vape with a mask on in a customers vehicle. Also how you can say you excel at customer service after the conversation I had with service, and lack of follow up from both the front desk and service manager. I would strongly recommend not going to Milton Chrysler for any service Hunt in town is better, I’ve never been but it wouldn’t be hard to beat my experience.

Four visits to this dealership since October 2022 - my - susanblight123

Four visits to this dealership since October 2022 - my 2014 Sorrento has now been in the service bay at Milton KIA since Jan. 5, 2023 with no resolution. In October the car ran well, but after sitting overnight was completely dead. We were told that the key fobs needed new batteries, despite telling them that we had just changed the batteries. Boosted the car and took it out again. The next day, same problem. Had it towed to KIA in Milton, they told me it needed a new battery. $300 later the same thing happened again. Had it towed to KIA Milton again, this time, after taking two weeks to come to any conclusion, we were told it was an electrical switch under the driver seat, and they replaced it. Drove it home, stopped for gas, but after leaving it parked the same thing happened again - no power at all. Had it towed to KIA Milton on January 5, 2023 and it has been there ever since. They told me various things about why they hadn't fixed it, including, twice, telling me they were having "a guy" come in to look at it. Spoke with Tony who told me they may have to do a parasitic/paralitic diagnostic to determine the problem. On January 30, 2023 I called Grant and he told me they are still working on it, that the car had been "pulled apart" and that I wouldn't recognize it if I saw it! I never got any call backs during this time, I had to contact them for updates. Approximately four weeks ago, Grant Belanger, who was our main contact, called my son-in-law, who has been chasing them as well, to advise that they had drained the battery and damaged the starter; they would replace the battery and ordered a new starter. The following week we were advised they had ordered the wrong starter and the correct one should be in within a week or so. On March 1, 2023 I called KIA and spoke with John, who promised to find out what was happening and get back to me. He told me to deal with him going forward and he promised to keep me updated. He called me back to advise that the alternator was the problem and that they had ordered a new one (we had the alternator replaced not long ago). I told him that Grant had said it was the starter they had ordered, but he insisted it was the alternator, that it wasn't holding a charge. John called me on March 2, 2023 to advise the alternator was not in the morning or afternoon shipment, would be in the following day. On March 3, 2023 John called to advise that the problem was not the alternator! He basically told me that they had no idea what the problem is, but they are working on it "constantly". Today is March 7, 2023 and I have had no further calls from John, Grant, or anyone at KIA to advise what is happening with my vehicle. At no time during this ongoing situation was I advised of any potential costs or asked permission to proceed with any of the work. I am absolutely stressed by this whole situation. I cannot understand why they are unable to locate the problem. As KIA mechanics, they should know their vehicles inside out, there shouldn't be any mystery situations. I had initially asked for a loaner while they did repairs, but was told they didn't have one. Since that time, no-one has offered a loaner, or to arrange a rental for me at their expense. I need my vehicle.

I brought my car in for service at Milton Nissan and was - Dave

I brought my car in for service at Milton Nissan and was quoted $7,500 for a laundry list of repairs. When I said it wasn't worth it, they offered me $500 for it as scrape. I drove down two driveways to Kal Tire and was quoted $1,700... It's been a year since Kal Tire fixed my car and it runs perfectly. Never going anywhere near Milton Nissan again.

I accidentally brought in Kia brand (Nexus) high-profile... - Harvey

I accidentally brought in Kia brand (Nexus) high-profile all-season tires to install on my new GTI that is factory installed with Firelli low-profile tires. I complained to the service manager, saying it would have been good customer service if they double checked with me before putting a Kia branded tire onto a GTI that had only 9,000 km on it. The manager's response was that's "not her job" and she admitted to not knowing anything about tires. I explained that good customer service is doing more than just the job; it's about exceeding customer expectations. This concept was lost on the manager.

Amaizing customer service! - Emanuel

Had problems with my Outback and tried to resolve it in the GTA, but received at most polite answers. Because I suspected to be a problem with the breaking system and because my next trip supposed to be towing a boat I was even more concerned. Out of any other options, already on my way, I called Minden Subaru and, even without an appointment, Eddie Pinelli checked my car, identified the issue and corrected it in 5 minutes. What a big difference compared with the GTA service dealers. Now I know where I will service my car and probable buy the next one.. Emanuel

Always a 5 star performance - MiniPM

My second visit for service and just like the first I was not disappointed with the courtesy of the staff and the quality of the service. Dylan was great and offered suggestions for the next service. From making the appointment to picking up my freshly washed Mini I know it was well taken care of.

I have dealt with Windsor Mini since 2015. - Franko

I have dealt with Windsor Mini since 2015. I have been treated like a VIP every single visit. I highly recommend for all your MINI needs.

First off, there's no option for zero stars. - Concerned Customer

First off, there's no option for zero stars. This is probably the worst car dealership on the planet. Once they sell you a car, it seems reasonable to assess they totally wash themselves of any responsibility or accountability. They fail to comprehend that customer service and future sales extend beyond the initial sale. Their service people led by their ignorant service manager Derek, are the most unprofessional people I have ever met. Instead of trying to rectify and defuse an issue, they escalate it. They have a loyalty program WEINS which is supposed to track your service appointments automatically, For those of you who are in the market for a new vehicle, please look elsewhere. They do not properly keep a track of these points. For almost 4 years I thought I was accumulating points, when in fact I was not. It was when I enquired about my balance, I was told it was zero. I even asked what the points were good for and the young lady there told me most people use it for detailing. They then asked me where I service my vehicle. My response was, 'you know me, I'm here all the time servicing my vehicle when it's due'. Long story short, they sorted it out by going through all my previous bills, How many people have been affected by this? I took my car in for detailing as I had accumulated over $470 in points value. Only to be given a bill for $348. I said this is supposed to be on my points. After a half an hour wait without proper explanation, I was handed my fob and a zero balance bill. Shortly after that, I get a series of extremely condescending texts from Derek telling me that I did not qualify for detailing. Why not address the issue right there and then as opposed to letting leave thinking everything was ok. I found this to be extremely cowardice and I him rude and highly unprofessional. I pity those who have to deal with him. The good thing is it's all in text. And unfortunately for him, he thought he was right. I even see Derek's name starring in complaints on this dealer rater page. Maybe proper customer service is needed for all of you. There is choice out there and the general public does not have to put up with this.

Avoid this dealer at all cost! - Sameh El-Falou

Avoid this dealer at all cost! They are nice when purchasing your vehicle, but their aftersale service is a piece of garbage where they would not do a proper care or diagnostic for your … More Ben Hoang Local Guide·19 reviews·23 photos 3 weeks ago New I recently had my Kia EV9 towed to Kia Mississauga due to an issue with the 12V battery, and I was fortunate to be assisted by Mr. Agsa Al-Issa from the service department. From the very beginning, Agsa provided exceptional customer … More Photo 1 in review by Ben Hoang Photo 2 in review by Ben Hoang Photo 3 in review by Ben Hoang Mississauga Kia (Owner) 3 weeks ago Thank you so much for taking the time to share your experience! We're thrilled to hear that Agsa provided such exceptional service during your visit to Kia Mississauga. It’s wonderful to know that he was able to make your experience as smooth and stress-free as possible while going the extra mile with thoughtful gestures like the ride home and car wash. We’re proud to have Agsa on our team, and we’ll be sure to pass along your kind words to him. We look forward to serving you again in the future! Reema Farooqui 4 reviews·4 photos a week ago New We just bought our first Kia, a Kia Sportage and we are more than thrilled with our purchase. Ankur Babbar helped us through the whole transaction and was very professional, helpful and guided us with our purchase with in depth knowledge of all the vehicles we asked him about. Thank you so much Ankur. Photo 1 in review by Reema Farooqui Mississauga Kia (Owner) a week ago We appreciate you taking the time to share your positive experience with Ankur regarding your recent purchase of a Kia Sportage. Your feedback is valued, Reema. Lucas Frada 5 reviews·1 photo 2 weeks ago New Andrea at Mississauga Kia is absolutely fantastic! From start to finish, she made the car-buying process effortless and enjoyable. She was incredibly knowledgeable, patient, and attentive to all my questions, ensuring I felt confident in my … More Mississauga Kia (Owner) 2 weeks ago We're grateful for your kind words, Lucas. Thank you for recognizing Andrea's exceptional service at Mississauga Kia. People also search for Lockwood Kia reviews Mississau... Volkswagen reviews Erin Dodge Chrysler Jeep Ram... Erin Park Toyota reviews Mississau... Honda reviews Erin Park Lexus reviews Erinwood Ford Sales Inc. reviews Erin Mills Acura reviews Feedback People also search for Lockwood Kia reviews Mississau... Volkswagen reviews Erin Dodge Chrysler Jeep Ram... Erin Park Toyota reviews Mississau... Honda reviews Erin Park Lexus reviews Erinwood Ford Sales Inc. reviews Erin Mills Acura reviews Feedback Results are personalized - Try without personalization Canada L5B 4J2, Mississauga, ON - Based on your places (Home) Update location Dark theme: on Help Feedback Privacy Terms Sameh El-Falou 6 reviews just now New Avoid this dealer at all cost! They are nice when purchasing your vehicle, but their aftersale service is a piece of garbage where they would not do a proper care or diagnostic for your vehicle unless it's a paid (out of pocket) service. I have a Kia Sorento purchased from this dealer and while under warranty, the car started jerking. I have made few paid services as per dealer recommendation to fix the jerking issue where it did not go away. I have brought the car multiple times for diagnostic where it was not properly completed. Once the car became out of warranry, they advised that my car has a transmission issue where I have to pay for it out of my pocket eventhough my car jerking issue was reported to the dealer multiple times with multiple visits while the vehicle was still under warranty. You may be deceived by the nice service when purchasing your vehicle, but will deeply regret it as soon as you take the car for service.

My 2014 Toyota Matrix has received excellent service - Patto

My 2014 Toyota Matrix has received excellent service since I purchased it in 2014 and is still running beautifully thanks to the superb and knowledgeable staff. This car has only ever had maintenance service regularly…no major issues. A great car and a great service team.

DO NOT get your car serviced here. - Hwhite

DO NOT get your car serviced here. Worst service ever! E V E R Unbelievably awful

I’ve been a satisfied Mohawk Ford customer for over 14... - marcolinofurtado

I’ve been a satisfied Mohawk Ford customer for over 14 years. Because of the friendly, caring and professional staff. I am very happy with the entire staff: Receptionist Stacey, Sales team, Financial Specialist:Donna, all Service Advisors, Shuttle drivers, Technicians , etc… I am happy with all the services I receive. I highly Recommend Mohawk Ford to all.

Don't go here! - tanithmmcarthy

Don't go here!!!! Slow service Amateur mechanic, expensive, pooped communication, slooooooooow service And no responses with a lengthy fix that was easy and should of taken a couple days not a few weeks Go to owensound, way better service!!!!!

We had an excellent experience acquiring our car (2023 - Dwayne

We had an excellent experience acquiring our car (2023 Nissan Rogue Midnight) from Nissan Morningside with the help of Maam Lanie and Sir Raymond. Their knowledge and personalized service provided a smooth and fast approval. They swiftly processed the paperwork and negotiated favourable terms on my behalf, thanks to their broad knowledge of auto financing options and their excellent network of banks. My family and me finally have our car and thanks to their hard work and commitment. We certainly recommend Nissan Morningside to choose your right car, and most especially the assistance and accomodation being provided by Maam Lanie as well as Sir Raymond to ensure that they will give an excellent service and the ability to provide a seamless car financing experience. Thank you very much!