1,567 Ontario Ferrari/adler32 Service Centres

I have had no issues at any one dealership ever until I - Carhub Victim # 535

I have had no issues at any one dealership ever until I engaged with North York Chrysler for my Jeep Wrangler. Living in North York, I had alway’s shopped around for oil change prices due to warranty on my brand new vehicle. Different Dealerships would provide different quotes and prices which can vary from $20-$50 dollars. This dealership, Carhub North York Chrysler (NYC) has been used once in December 15 2021, and once on December 6th 2022. Both times, I have received subpar service to borderline rude. Please read below of my account of the deplorable ‘service’ they provide to customers. Dec 15, 2021 - The service desk does not want to get up and assist you standing their for at least 15 minutes. When service is being done, it took several hours to get an oil change done, with no offer of shuttle, uber, or estimated timeline. I wish I could have recorded the snarky, rude and annoyed tone of the desk. I can see in reviews this is not a one time event, and a common theme here. Dec 6, 2022 - Price shopping for Oil changes, NYC beat out neighbouring dealerships so I happily brought the printed out quote they provided me few days ago, and my vehicle to get an oil change. This time, they offered and provided an Uber shuttle to my home 10 minutes away. During vehicle service, I received yet another text message from (Direct Quote) '[Redacted] - Disel synthetic oil and filter change is approximately $275 + tax….Are we okay to proceed?…Best Wishes, [Redacted]" With the time, dedicated to quoting, booking, and taking a day off for service I had no choice but to accept the quote that went from $289 tax in, to $310. Later that week I received a text from staff from NYC asking for a review based on my satisfaction of service. I reviewed that I am disappointed how pricing can change on a whim, and the rudeness of staff. December 13, 2023 - A week ago I booked a service appointment for my Jeep Wrangler, that was having Death Wobble Issues. at 48’000km’s it was well within Warranty, and again I planned on taking a day off to get this issue rectified, along with a Urgent Vehicle Recall. Online booking through Carhub was successful and I eagerly awaited my appointment as the vehicle was unfit to drive due to mechanical error. Dec 13 2023 - I receive a phone call at 9:11am and a voicemail was left. It was 'staff' advising that ‘ there is no body shop on site so we are unable to provide service to your appointment tomorrow’ Dec 13 2023 - I receive a text message from 'staff' via Carhub NYC at 9:40am (direct Quotation) “...It has come to our attention that on your last visit on December 6th 2022 you indicated displeasure with our services and our service centre team. We can no longer fulfill your vehicle service needs to your satisfaction. Therefore, as of December 13 2023 Carhub cannot retain you as a client. For this reason, we suggest you select another Chrysler service centre to provide vehicle-related services. We apologize for any inconvenience this may cause. Thank you for your business over the past year. We wish you all the best for the future” Dec 13, 2023 - I reply,(direct Quotation) “your telling me this one day before an appointment I made a week ago?…someone to call me please” December 13, 2023 - 'staff' Replies; (direct Quotation) “We have been trying to reach you by phone and let voicemail” I immediately called back to speak about this issue, and was advised that she was just passing the message and a manager will call me. On December 13 2023 - Manager Team calls and advises, amongst other things, ‘I read your feedback….and we have a right to choose our customers.” Incredibly disheartening, disbelief, and shame on your service and how you dealt with the your customer service. Do not ask for feedback via a survey to assist you in correcting your own shortcomings during service, and use that as a means to deny service to customers that purchased your brand, under warranty. I will never recommend your Dealership.

Amazing!!! - Ladan

Service staff are very friendly, knowledgeable and go out of their way to help. I've been coming to this dealership since Nov 2015, and can say with confidence that each time has been better than the last and not even one issue that I can mention. My regards goes to Leo (Leonor), Jon and Heather, not only they have knowledge, their customer service is excellent and above average (this comes from a person who works in customer service herself). They amazed me even more by remembering my name and calling me by my first name as soon as I walk in!?! Thanks & Keep up the good work!!!

If I could give 0 out of 5 I would Awful awful awful... - tomsonquarterhorses

If I could give 0 out of 5 I would Awful awful awful experience In the end this experience is going to cost us THOUSANDS Absolutely no communication on their end

Sketchy, If Not Illegal - Matt

Living in town, and wanting to buy local, I contacted Northern Ford for a quote on a specific truck. Of course, they didn't have it anymore and quoted me on something kind of similar. Living in a town with many older ones who either can't, or can't be bothered, to look for a good price, I'm sure Northern Ford gets away with their insane prices, but for me, a short trip out of town to save $2500 was well worth it and so I took my business elsewhere. Then things got really ugly. I took the truck in for warranty work and they refused to honor the warranty. They also refused to explain why in writing. I was told to "take it back to where I bought it." Oh and did I mention they charged my credit card without permission? Awful. Stay away.

I recently brought my car in to Northern Honda for a - Danikest

I recently brought my car in to Northern Honda for a brake job and maintenance. As usual I received excellent service! I was offered to be driven wherever I wanted but I preferred to sit and read. It’s a very relaxing environment and I was there for about 4 hours however, it certainly didn't feel like it. Excellent coffee, fresh apples, and employees reaching out to assure everything was ok. I also received a very informative video from Service Advisor Benjamin Moreta of why I needed my brakes and pads changed. They also washed my car which I truly appreciated. Thank you! I love dealing with Northern Honda! I have confidence I’m in good hands!

I have been to this dealership three times over the past... - Gstewart68

I have been to this dealership three times over the past four years. NOT because I've been satisfied with the service. Because I live in a remote area even though its the CLOSEST mazda dealer, it still a 4 hour drive away. My first experience was 4 years ago, so details are quite vague and I can't honestly say all would be accurate, so I'll simply say it was satisfying and felt I was overcharged for what was done-don't we all... My second experience was for a damaged air pressure sensor in a tire. My tire had a flat, so I took the tire to my local garage. They told me I had damaged the sensor during the flat and would continue to leak out a split in the stem.. Filled up, the pressure would hold for a couple weeks. Next time in SSM, I had them look at it. They took off the tire and severely damaged the stem. Not having one in stock, they put some kind of black tar as a patch and told me they would have to order one in for the next day. I wasn't staying the night so no point. I left the dealer with a full tire and 1 hour later my tire was completely FLAT. I called the dealer and was given parts and service managers phone number at home as it was now past 5pm. I explained I had to drive home that night and asked if there was anything he could do as obviously they had made my small problem MUCH worse. He said there was nothing that could be done and apologized. I drove home that night, stopping every 30minutes to rein folate my tire. Brought it to my local garage and there is where I found out what had happened. They simply put in a new regular stem and charged me 5 dollars! I just had to live with a constant low pressure light on the dash, which I was glad to do. Third experience was just yesterday. I called in the morning and made an appointment for 2pm, but he said try to get in sooner. Showing up at 1:30, I was directed to a rather unfriendly service employee. I conveyed my thoughts and observations with my car and he quickly dealt with me and stated they would call my cell when they had completed an inspection and before commencing any repairs. Also telling me nothing could be done about my failed air conditioning as their machine was broken...not good in JULY! I was asked to wait for a shuttle who would take me to an appointment I had in town. After 20 minutes waiting he gave me an old, tired looking mazda pickup covered in advertising and stains throughout the interior. Obviously it was the vehicle used by service employees for running errands....I was not impressed, but already late for my appointment, I took it. Two hours later, I called them and asked what the situation was with my car. They said the mechanic was just about to take a look at it. After shopping I drove to the dealership. It was now 5pm and everyone was gone but the very same parts and service manager I had dealt with in the past. He had tried calling me 5 minutes previous to my arrival and left a voicemail stating he was closing shop for the night. He started by telling me they had not found the time to do any work on my car. They knew I was driving back home that evening as soon as my car was repaired!! He told me the brake pads that were installed previously were NOT installed properly and they had caused some damage and of course needed to be replaced. He changed his story very quickly when he realized it was his mechanics who had changed them! They had to use a different brand of brake pad from another supplier in town as once again, I was in a hurry and couldn't wait. The manager had just assumed I had them done elsewhere! When I told him I expected that repair to be done for free as it was their fault. He said "Look, if you're not happy with the service we provide, (pointing to the road) then take your car and get out of here!" and that's EXACTLY what I did. I fully intend to contact the head office of Mazda with my complaint and see if they will make this right and cover the cost of that repair. I will NEVER, EVER step foot in that dealership again!

Had an issue with sunshade on the sun roof and was fixed - springs

Had an issue with sunshade on the sun roof and was fixed under warranty, wasn’t fixed properly and taken back to repair at no charge. Less than a year later-same issue and told it was out of warranty and cost me over $3200. 8 months later exact same issue and now they want over $5000

TERRIBLE EXPERIENCE. - Aaron

TERRIBLE EXPERIENCE. From their rude Auto Service secretary, Tammy, to their dizzyingly incompetent mechanics, there are no obvious redeeming qualities at this Auto shop. I came in about my windows. They fixed one and didnt touch the rest and gave me a bill of over 500. I complain and I'm asked back and charged AGAIN $316 for their dianostic work and labour which should have been done during the FIRST diagnostic work if they had any semblance of a sequence of operation. AND they left me with a window that is worse now than before and not even road safe! Find an honest mechanic in your neighbourhood! NEVER AGAIN.

My family bought not 1 but 2 Lexus RX last year in - Nav

My family bought not 1 but 2 Lexus RX last year in December primarily because we heard about reliability and exceptional customer service (completely untrue). This summer, we had a slight tear in the leather of the car and when I contacted the service department, I got run around for almost 3 weeks before they completely stopped answering calls. Probably going to try switching dealerships for future services to see if I get any better service. But for now I would never recommend anyone getting a Lexus or at least getting it from this dealership.

I have a Toyota Carola 2020 and I do my service from... - gulabkhan_lgs

I have a Toyota Carola 2020 and I do my service from Toyota there are only two guys which are the best Kaushal and Rajinder both are very helpful

Excellent Customer Service - Sweetsie

I have been going here since 2011 and have experienced outstanding customer service. They have always gone above and beyond to satisfy our needs. Through the years we have encountered many problems and various issues but all have been resolved to our satisfaction with a smile and grace. The customer service team is awesome I love working with them. I know your thinking I wonder how much they paid her to say this.. I will tell you $0 I am a nobody who feels like a somebody when I go to this dealer. I help my 76 year old mom with her vehicle.

My car is under warranty and a ratting sound was coming... - S I

My car is under warranty and a ratting sound was coming from sub-woofers whenever any bass heavy music was played at 20+ music level (volume goes from 0-40). I had to take my car in 3 times and they still were not able to fix the issue. Every time they stuff some foam somewhere near the sub-woofer which did nothing to resolve the issue. They wouldn't replace the sub-woofer or the tray that it sits on under warranty. Eventually they showed me another car at the dealership of the same model which had same issue and told me it was normal to hear rattling sounds from sub-woofers because of how Honda made that car model. They gave up and told me to contact an AFTERMARKET 3rd party sound system shop and pay out of my pocket if I want my car fixed, which is still under warranty. In the end, I had to contact Honda customer service and their mediation department, they told me to take a hike because I am expecting too much from a $50000 (after taxes) car's audio system and it is normal for Honda sound systems to make rattling noises. :) The customer service and communication at the dealership was top notch but unfortunately I can't say the same for service levels since I had to go there multiple times and they still couldn't fix the issue. I would not trust the technicians at this dealership with any repairs or diagnostics. If a technician can't figure out why a sub-woofer is rattling, I don't believe they can diagnose any other complex problems.

I've been using NV Euro Motors for services for the last... - AM

I've been using NV Euro Motors for services for the last few years and have always been very happy with their work and prices. Highly recommended.

Took my Mustang in for a synthetic oil change and a rear - Dan Griffiths

Took my Mustang in for a synthetic oil change and a rear differential service. I was quoted $305 at the time of booking. The bill came in at $649, including a 2.4% credit card surcharge. Not only does this dealership price gouge (my Honda, same size engine is over $50 less for the same oil change), but they clearly misrepresent their service pricing. And two messages to their managers expressing concern have gone unanswered. Obviously their text messages of “please reach out with any concerns” are completely meaningless. Stay very far away from this dealership.

Service provides no customer service. - Scottreith

Service provides no customer service. Car is never ready when promised. My 2 hour service call took a day and a half for a recall. Not only that, the recall required the DEF fluid to be removed and replaced. I was charged $30 for a jug of DEF to be put in. According to the service manager, Chrysler only provide 1 gallon of DEF and is not enough to test the system, so they had to add another jug. I received the truck back with the same amount of DEF as I had when I took it in. They offered to remove the DEF and refund me the $30 dollars. I guess throwing away the DEF is better than providing customer service. Very disappointed.

Excellent service rep. - richard.eleanor.alcock

Excellent service rep. Timely service which was explained to me before and after work was done

I had the WORST experience with a Nissan dealer. - Rafael Azevedo

I had the WORST experience with a Nissan dealer. I took my Altima in for an inspection due to an engine light, and that's when the problems started. They charged me for reading the codes and for a new battery, even though they had replaced it less than two years ago and it was supposed to be under warranty. The issue wasn't resolved. The next day, I called again, and they scheduled me for two weeks later. Surprisingly, they charged me again for reading the codes. There's a Nissan Bulletin NTB16-117b to fix this problem for all 2016/17 Altimas, but this dealership is charging me to perform it. According to one of their employees, "it would be too expensive for me." For their information, I just bought a brand-new Pathfinder from another dealership. Yes, I'm stubborn, but I like Nissan as a customer and former employee (Manufacturing Engineer). I'm also talking to my lawyers to have this issue resolved.

Satisfied, happy and will repeat. - Megavan Simon

I took my 20 year old Camaro into OMS for a check over, oil and lube. Techs also identified some "green" wire issues with turn signals. Over and above type of response from OMS. Thought I'd just get the in and out quicky job, but this was not the case. Front desk told me of the wire issues and "would it be OK to take a bit more time to check it out?" Better than expected service. Bt the way Durham Dodge Sucks and has Big Attitude concerns. Will never go there again. Ever. A1 experience at OMS.