They called me about a couple recalls, set me up for... - Bouwchuk2013
They called me about a couple recalls, set me up for Saturday 8 am. I rearrange my schedule to make it work, arrange for a ride home while work being done. I live 45 minutes away round trip. I arrive and am told that I’m not in the schedule and that they don’t do recall work on Saturdays. I explain to the miserable old guy in service that his people CALLED ME and arranged this. He just shrugs his shoulders aka I don’t care. I find the lady that called me, she admits that she scheduled my appointment but can’t even seem to find the words to say ‘sorry’. Another shoulder shrug. I ask for a manager, she tells me the miserable old guy is ‘basically’ the manager today.
This is not the first time I’ve had a negative experience here with the service department, however it will be the last. I will never darken another doorway at Georgetown Chrysler Ram.
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