194 Ontario Dodge Service Centres

We brought our truck in for service recently, the service - diguers2

We brought our truck in for service recently, the service was excellent, special care in customer service provided by their counter person Alex. Will be returning in future.

I always feel so comfortable bringing my Truck for - AHanby

I always feel so comfortable bringing my Truck for Service at Hunt Chrysler. They are honest, reliable and efficient.

Go to Cheniers in Timmins - Matt

If you did not buy it here, do Not come here. They tried to sell me the wrong oil for my Ecodiesel. Chrysler put out a bulletin in 2016 to switch oil from 5w-30 to 5w-40 full synthetic. I told the parts lady wrong oil when she put the Pennzoil 5w-30 on the counter. So she wanted my Vin and looked it up. Found out now in 2018 that they changed the oil requirements. xxx Findlays! Good thing I did not bring my truck in for its first oil change. Even around town people here won't bring their vehicle here to get fixed. It's pathetic.

Had my 2019 Jeep in for the third time for my Stop and Go - Fred Brown

Had my 2019 Jeep in for the third time for my Stop and Go now they said it was the main Battery at a cost of $430.00 I priced it at another place $235.00 my service manager wanted to charge for work they did not do I have not had any problem Check the computer and is doing good 14 volt. check your paper work to make sure you are not paying for work not done.

J J Stewart’s screwed up and cost me over $1000! - Rosesare

Attention anyone in the Norwood area please be aware if changing your tires at JJ Stewart Motors. Their mess up cost me $1047.97 and they are refusing to take any responsibility or reimburse me. I got my 2016 Jeep renegades winter tires changed on April 16 2019. At the time I had to replace 6 lug nuts due to “swelling”. Two days later I was driving around and my tire was making an awful noise. Mind you I had stopped previously to check the bolts but I had difficulty fitting the torque wrench on them and the ones I did manage to get on seemed tight without being able to move the wrench. When I went to check the bolts again after the noise one of my lug nuts snapped right off when I touched it with the wrench. I immediately phoned my dad who spoke to Joe at J J Stewart’s who said that the bolts had been taken out a number of times and sometimes they just snap. With no help from JJ’s and being approximately 300kms away the night before a holiday weekend I turned to Southbank Dodge who immediately looked at the vehicle. I handed the broken bolt to the service guy and he said it looked like it had been over torqued due to the ridges on the bolt. A service manager took over my case. All the other tires were checked to make sure the nuts weren’t just going to break as well and I was told every nut was swollen including the 6 I had just replaced. Because of the bolt snapped off inside I had to replace the entire hub as well as all 20 lug nuts. During this process I called J J Stewart’s again. They again tried to pass it off saying because I didn’t go to them after 200 kms to have the wheels checked that they weren’t responsible. Being an adult woman in the 21 Century I know how to tighten a wheel bolt and I can guarantee not every customer goes back to the garage to have their wheels tightened. I also told the person I spoke to that the bolts were too tight not too loose making that a moot point. I left a message for the service manager but did not receive a call back. This week after picking up the Jeep I again contacted J J Stewarts and sent them a copy of the invoice. I didn’t even get a call back from a manager but instead the original guy, Joe, my father had spoke to on April 18. tried to tell me it was my fault because I did not go to them after 200 kms. He then processed to manaplain to me about lug nuts and while he didn’t want “talk bad” about another dealership said that I had got taken for a ride. After not accepting that answer I finally got to speak with a service manager, Al, who again tried mansplain to me about how lug nuts swelled and that it was impossible for the ones they replace to have swollen in two days and that the dealership “saw me coming” I have in writing on the bill that the bolts were not torqued to spec and was told multiple times by the service manager I delt with at Southbank dodge that it was an error on the part of J J Stewart’s. J J Stewart’s has refused to speak to the service manager at Southbank Dodge despite his willingness to speak to them. I am attaching a picture of the bill as myself or Southbank have nothing to hide. As it stands I am out over $1000 not to mention the safety issue of having a bolt just snap while driving around in Ottawa traffic. J J Stewart’s does not back up or support their work or take responsibility for this screw up. I grew up in Norwood, my family has been having work done at this dealership for years and this loyalty means nothing. I felt talked down to and personally that as a woman I was not being taken seriously. I gave J J Stewart’s the opportunity to make this right and they have flat out refused to pay a cent.

I’ve been going here to get work done on my car for a - Sam

I’ve been going here to get work done on my car for a while now and I’ve always had the absolute best service from Anna in the service department. She’s so lovely, helpful and transparent. I’ve never had a bad experience. Overall, just great work and very professional would recommend.

Went in for simple lock issue. Was told if they broke... - TM

Went in for simple lock issue. Was told if they broke part while fixing it would be my fault and I would be forced to pay for the replacement. I brought up that this is bad service and the employee, Ian, verbally abused me, locked the service doors to prevent me from leaving and told me to never bring my vehicle back in for service. As well the employee came to service my car without a mask on. I would not suggest buying a car from here or servicing your vehicle after this awful experience.

can you give less than one star? - scott

can you give less than one star? Charged over $1000 for a part I can get at several places for $100 . asked if it was a mistake and it seems like it is not, its just price gouging. I will never go to Kingston Dodge for service that is not under warranty.....absolutely criminal. The service department suggests they have no ability to change prices, as that is set by the parts department....Run around much???

They are very nice until you have an issue with warranty - Whoknew

They are very nice until you have an issue with warranty on their product, then the face turns and you will be disappointed. We have bought multiple vehicles from lakeridge, something must have happened through covid because they have lost it. Incompetent shysty crooks is what they are. Completely disgusted with there attitude and service. Would not recommend to anyone. Never going back.

Do not take your vehicle here for any reason taking a - Lscime3

Do not take your vehicle here for any reason taking a guess at the problem shouldn't be standard we have tools diagnostics that make it easy however when you need to accurately have sone knowhow these people have no clue replacing parts you dont need telling lies to customers as a company that has such a high mark up you should not have to steal from hard working unsuspecting people i have bought trucks here for years my company truck family vehicles and more never again expecting a standard of quality we expected from a local dealership because its been local for many years no longer the case do your homework befor you make big purchases these people a thrives.

Absolutely never take your vehicle here for service. - ralumley

Absolutely never take your vehicle here for service. Paid to have my calipers change and one was not changed I paid to have changed. Also where is the caliper I bought and paid for that you took money from me to install. I am now out your labour cost and the cost of the caliper. See you in court!

Devin in the service department is the rudest person ...I... - marylaskey

Devin in the service department is the rudest person ...I wont be talking with her again and when my payment are done I wont be back to this company again

The service team couldn’t do enough to help. - chris

The service team couldn’t do enough to help. They were able to put aside a loaner vehicle until my truck had a recall done, oil change and tire rotation.

Let’s start with amazing dealership only dealt with... - Evan

Let’s start with amazing dealership only dealt with service dept but the absolute greatest experience in a dealership in a long time they truly take care of you and your auto Had very different experience in previous dealership and it’s good to see there are still excellent trustworthy dealers out there would recommend to anyone

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

Originally posted a 5 star review at the time of purchase... - louis5961

Originally posted a 5 star review at the time of purchase but unfortunately encountered poor service afterwards. Will not longer be purchasing any more vehicles from this dealer.