197 Ontario Chrysler Service Centres

Took my van there as it had a big oil leak. - jaymbannister

Took my van there as it had a big oil leak. They charged me $2000. Took van home and it was still leaking AND engine sounded strange. Took it back 3 days later only to have tell me it would now cost me 6-8000 dollars to fix the many leaks now. These people rip you off and lie to your face. Total con artists preying on people. DO NOT TAKE YOUR VEHICLE THERE IT IS HORRIBLE

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

Cannot say enough about the excellence service I - Dana.mclean678

Cannot say enough about the excellence service I experienced with the service dept. I called as my service engine light was on and was told to bring it in. Had three services done under warranty and left a very satisfied customer and no charges. This will be my go to dealer from here on. To the gentleman who took my call and to Ruth the Advisor thank you so much for listening my concerns.

I am very fortunate to have found the right place to get - Rasiah

I am very fortunate to have found the right place to get my vehicle fixed. I had problems with the indicator light (ABS) for several years, which was not fixed by other dealers. Few weeks back I noticed that I was having difficulty with turning my steering wheel to the left, which made it difficult for me to park and move my vehicle to a particular direction. After several hours spent on researching for the best location to get my vehicle fixed, I found good reviews about this Chrysler repair shop. When I got to this location my service advisor, Kacey Craig, assured me that they will get everything fixed and kept me updated while I was waiting for the vehicle. The employees in this location are welcoming, friendly and ensured that I feel comfortable during my waiting time. Fortunately, the technicians did a very good job for my satisfaction. I would like to give a shout out to all the employees and my service advisor (Kacey Craig) for helping me and providing great customer service. Without any doubt I will recommend this location to anybody!

BEWARE..BEWARE...BEWARE.. - Canadanorthernguy

I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!

I can’t really express how pissed, disappointed I am with - Lucas MEIREles

I can’t really express how pissed, disappointed I am with Chrysler in general . Every single dealership just sucks . Money suckers . I took my vehicle twice to diagnose an issue on my vehicle they said they diagnosed it, I bought the part, got it fixed and guess what ? Problem stays there . Took it back to them and now they found another problem, again bought the part, called them a couple times to get it installed no answer left voice mail no call back so took it to another Chrysler which repaired what they said was damaged . Guess what? Problem still stays there . I am sick and tired with Chrysler . Raceway Chrysler just failed me a few times gave them a change but honestly the whole thing is NEVER TO BUY ANOTHER CHRYSLER . I’ve never had so many issues in a vehicle as I am having with Chrysler . I’ve had few Mazdas for over 300k they just drove amazingly . Posted one bill for one of things they said it was the cause but isn’t now another bill of almost 1000$ part and labor and before that paid 180$ plus taxes to find out what problems was . Do yourselves a favour stay away from Raceway and Chrysler .

Our 2023 Jeep Wrangler Willys experienced an issue that - ddavis5836

Our 2023 Jeep Wrangler Willys experienced an issue that caused the steering to become unfunctional while driving. Being that my wife could not move the steering wheel she went left of center and ran off the road in La Salle. Luckily, no one was injured. We brought our Jeep to Racicot for repair since it was where we got the jeep. After 3 months of them trying to diagnose what happened they said they have no idea what caused the issue because there is no code being thrown in the system. We expressed multiple times over the last three months that we are very concerned to take the vehicle back with no repairs and at first they were very sympathetic and said they understood. However, 3 months later we were told that we needed to bring the loaner back and there was nothing else they could do to diagnose the problem we experienced. When we stated that we did not want to take the vehicle back due to the possible impending occurrence they stated there was nothing else they could do. We noted that we would be getting an attorney to ensure any future possible injury or property damage would be their responsibility they said do what you have to do. I also reached out to Chrysler Corporate “Jeep Wave” who basically just said to keep working with our dealer and that they were closing our ticket. While working with Racicot their staff always spoke professionally to us but incompetence, lack of communication, and complete disregard to stand behind the product was always evident. Those that are reading this may just assume I am a disgruntled customer, but I am only writing this review to hopefully deter someone else from dealing with an issue like this. My advice would be to not buy a Jeep / Chrysler at the moment due to quality issues but if you must go to a different dealership in the area. Please see a few specific notes below on the individuals we dealt with: Matt was our lead technician – He was a very nice guy but what I took from our conversations was that if they don’t have a computer code there is nothing that they could do. He also was sympathetic to the situation but said his hands were tied and could not do more but alluded to wanting to be able to help more. After a few conversations he directed us to who I believe was a service manager named Ava. Ava – The one time I got to talk to her she was respectful but provided zero benefit to the issue. There were multiple times she stated she would call back and would not. I would call and she would always be busy. Jamie – He was our salesman and was friendly during the purchase and sympathetic at first but once he spoke with the owner Leo about our situation seemed to become much less helpful. Leo – the owner was supposed to call us a couple of times but never did. Leo’s son – we were told that he felt bad and would not want his family driving this Jeep but if we did not want to purchase a new vehicle from them there was nothing they could do. At one point there was discussion around them finding someone to take the lease over for us but then they said they would be nervous to have someone else take on the Jeep due to the issue. However, the glaring point is they are not very concerned about my family driving and riding in this Jeep. This is just speculation but it felt as though the staff wanted to do the right thing but there is a bad culture from the Owners where money is more important that standing behind your product and a repeat customer that they are now losing. We are extremely unsatisfied with this experience and would tell anyone we talk to, to avoid the Racicot dealership at all costs. In their commercials they always say who’d you expect, now we unfortunately know too well…

Worst Customer Service - Parts Dept - robco1964

I needed to get power steering fluid on my lunch, and popped into the dealer to pick some up. I stood at the parts counter while the parts guy walked past me 3 times without acknowledging my presence at the desk. I left and made my purchase at another dealer. How hard would it have been to ask what I needed? I gave them a single star rating as there is no negative option.

They do not value their customers! - Andrikaaa

Today I had an oil change appointment and tire rotation booked for 3:30pm at S&B Keswick. I had made the appointment last week. I was there for 3:30pm and asked how long it would take. I was told an hour, hour 15 max. So I brought a book and sat and waited. At 4:30pm I look out the window and see my Jeep in the same parking spot where I parked it. I went up to the front desk and asked politely if my Jeep were ready and the employee was running around saying I haven’t gotten the papers back yet and kept referring to me as “sweetie” running around back and forth from the front office. By then it was 5:10pm I noticed a employee going to my Jeep with the keys I then said “wait is he going to do my oil change right now?” And she said yes. I said no and had to run outside to the employee and ask him for my keys back. I then went inside and asked to speak to the manager. He then came out of the side room and just stared at me. Instead of apologizing or trying the make the situation better, he just blamed everyone else “change of shifts, the bay was full” which non of this was true since I had been sitting inside the whole time since 3:30pm. I am disappointed and disgusted that I was forgotten about and that my appointment meant nothing to them. I also think it’s unprofessional for an employee to refer to customers as “sweetie” it’s degrading and disrespectful especially for one woman to call another woman sweetie. I will be going to a different Jeep dealership from now on. S&B Keswick has lost my respect. Don’t go here. They’ll forget about you.

NO SERVICE!!!! - REALLY NOT SATIFIED CUSTOMER!!!!

IF YOU HAVE NOT PURCHASED YOUR VEHICLE AT SAMS CAR SALE THEY DO NOT GIVE YOU SERVICE AT ALL!!!! I WILL NEVER GO TO SAMS CAR SALES EVER AGAIN

First time customer and I am over the moon I found this - Mis chameleon

First time customer and I am over the moon I found this dealership, I ahd a bad experience with my last dealer and decided to change it up, the moment I walked in I was greeted by john, i was in for a simple pil change, he offered me water and snacks. Had my jeep done in less than 1 hour. I visited the parts department where I met Amy, she was very knowledgeable and energetic which matched my energy. I purchased 2 tshirts that I have never seen before and absolutely love them. Will definitely come back

Service - Lisa

I had my vehicle in for service at Barrie Chrysler and I also called Mac Lang. Neither dealership could help me. Simcoe County Chrysler knew what the problem was with my door right away. They got me in quickly to have a look and again when the part came in. So thankful for people that actually listen to their customers and strive to please them.

The dealership diagnosed a cracked washer line for my - D Potter

The dealership diagnosed a cracked washer line for my windshield wipers. $550-$650 to repair. I didn’t buy it and took it to my local guy. The problem was just a detached hose. $100 to reattach it and secure it. Nothing was cracked. Now I remember why I stopped dealing with these guys to begin with.

Thank you Maria, you’ve made my day! - Nabil

I received a call this morning from the parts department at SW Chrysler Dodge Inc telling me that the running boards I ordered for my Ram 1500 two weeks ago have arrived. I called the service department and got a same day appointment to install them. I arrived on time and was kindly welcomed by Maria. I was waiting in the show room lounge when Maria came in and told me that they may have delivered the wrong parts. Maria assured me that she will take care of this and will follow up with the parts department to fix the issue. And she indeed did. She advocated on my behalf and saved me money as I was quoted an amount that was less than what I would pay today. Maria ensured that the work was done in a timely manner and that it was to my satisfaction. I highly recommend Maria as a service advisor and will definitely come back for my regular service for my truck.

update - gilbertwoods

I received a call from Spelmer Chrysler stating they looked into my complaint I had put on the internet. They realized they did overcharge me for the oil. I appreciate that they sent me a cheque in the amount of $64.41 plus an apology which I received on Feb 4th, 2015. I changed my rating and advise if you are unhappy with the service ask for the owner Jason Spelmer to voice your complaint since when I complained at the service desk about the upcharge that is as far as it went.

Amazing Job done ;-) - AMEX ek do teen char

I had my B200 scratched very badly , and was worried about big bill coming my way . I got my vehicle inspected and did regular maintenance with them . The body shop person Patrick did such amazing job for me . and would recommend anyone to see them before call any other collision center . As a customer .Kudos to them and a Great job well done .They made my day .

I was desperate to rent a car and they drove me to the - c4712

I was desperate to rent a car and they drove me to the nearest enterprise to help me ...thank you Jenny Quang and David

Top notch sales and product! - Tracey CB

Top notch sales and product!! I have my 4th vehicle from them!! Fantastic ethics and trustworthy sales rep- Ian Beattie

I arrived at the dealership without an appointment as my... - KB

I arrived at the dealership without an appointment as my Jeep was making a terrible rattling noise. I was immediately met with attitude by the service advisor who told me it would be a week or two before it could be seen as he was frustrated that I had not called first. When I asked if he could recommend another mechanic nearby as I wasn't comfortable driving it further, he refused. After my husband went in twice to check on whether or not he had been able to look at the vehicle, people were calling and getting booked in for next day appointments while my Jeep sat in their lot. I left the Jeep only to get a call a week later saying some bolts have come off the muffler but they refused to fix it and suggested I bring it to Zoro Muffler up the street for the $50 fix. The explanation I received when I asked why they would not just replace the broken screws at the dealership was that they would charge me a lot more as they would replace things that did not need to be replaced. All I can say is that in the 18 years I have been using this dealership to purchase and service my vehicles, I have never received such poor service and will not be returning.

Very dissatisfied with the service at the dealership. - Zookeeper

Very dissatisfied with the service at the dealership. Went in early in morning, not busy, no other customers around. I had a part in my car to replace a faulty HVAC but that was not my concern, I probably could have done that myself. My main concern was car not starting on occasions and I wanted mechanic to check codes etc before any work was done. I asked service person “ could you have the mechanic talk to me first so I can explain what my problem is”. I went and sat in lounge. 15 minutes later they come and tell me my car is done. I said I wanted to talk to mechanic to tell him my problem. He had not dealt with my issue at all. The lady I had asked to do this just sat there and pretended not to pay attention, explain or apologize It wasn’t until I got in her face and said I told you, that she said a very weak and insincere “Sorry”. Went into show room to talk to the general manager, sales person said he would handle it, he listened to my story, went into service bay, but nothing was solved. Will not be back for service or new vehicles