182 Ontario Chevrolet Service Centres

Quoted me $180 for a battery plus installation when I got - mythree1949

Quoted me $180 for a battery plus installation when I got there to pick up the car it was $360 for the Battery Plus $120 for installation never go back here again they are total ripoffs they do not follow up with phone calls they just ignore you

No help at all - unhappy Californian

Transient from California. 2017 Motorhome. Brakelights out. Service Lady was combative and adamant Chevrolet not responsible--was aftermarket problem. Would not check fuses. Very uncooperative.

Above a beyond the customer experience - marc

In these difficult times just taking a moment to say thank you to Ryan Thompson and Adam Greco for being there. When your car break down it is very good to know you can count on the team of Ernie Dean Chevrolet. Many Thanks Marc

BIG NO. - vkk

BIG NO. I want to warn people to avoid this dealership. If you're looking for a headache, this is the place to go. I wouldn’t even give them “1 STAR” if it weren’t mandatory to select at least one. I do not recommend this dealership to anyone. I’ve been having an ongoing technical issue with my truck ( 60k mileage) ( under warranty)a. The problem is a noise and vibrations at highway speeds. I took my truck to this dealership hoping for resolution. Instead, I’ve been stuck with poor service, lack of communication, and zero follow-up. Initially, my truck was kept for the whole day. At the end of the day, I received a call saying they couldn’t replicate the noise and vibrations I had shown them. I immediately took the truck back on the highway, and guess what? The issue was still there. I emailed the SERVICE MANAGER- ANTHONY RIZZARDO to address this, but I only got a response saying he could join me for a test drive. I requested an appointment, but I never heard back. I showed up in person, and was told that the shop foreman would come with me for a test drive. I agreed, and we scheduled a road test. The foreman confirmed the noise and vibrations. At least he acknowledged the problem. When I came back a third time, they They had my truck for two days and all they did was take it for a road test. I was told they gathered data on the torque converter and would send it to their engineering team. However, after several days, I received no updates. I contacted GM Canada and opened a case, hoping for a better solution. After two weeks of back-and-forth with both the dealership and GM Canada, I got no resolution. GM Canada told me they were still waiting for a response from the Service Manager. Then, GM Canada called me and asked to have my truck for further diagnosis. I agreed, asking when to drop it off. They told me to contact the dealership directly. I tried multiple times, only to get vague responses and no clear plan. GM Canada continued to follow up, asking when I would drop off the truck. I explained to them that the dealership had provided no concrete answers. GM Canada then advised me to show up directly at the dealership. They said they would email SERVICE MANAGER- ANTHONY, let him know I was coming, and prepare a loaner vehicle for me. When I showed up at the dealership, I was told that Anthony hadn’t received any email from GM Canada, and they were completely unprepared for my visit. I called GM Canada while I was still at the dealership, and they confirmed that emails had been sent with timelines, proving that the SERVICE MANAGER had lied. Anthony is the person who sends out feedback emails to customers after each service visit, but in my case, he clearly wasn’t following through. If he ever asks for feedback, I will certainly give him the honest review he deserves. After more discussions with GM Canada and the dealership, they told me they didn’t have any loaner vehicles available. At this point, the service advisor asked GM Canada what would happen if something went wrong while I continued driving the truck with the unresolved issue. They wanted to know who would be responsible — the dealership or GM Canada. This was their way of covering their ***, telling me to keep driving the truck until something happens. I drive 70 kilometers each way for work every day, and now I had to drop off my truck without a loaner vehicle. There are plenty of good dealerships out there that care about their customers and prioritize customer satisfaction, but I am completely disappointed by the service I received here. The SERVICE MANAGER, ANTHONY, is unprofessional and needs customer satisfaction training. EVEN IF THIS DEALER OFFERED ME A FREE VEHICLE, I STILL WOULDN’T TAKE IT. That’s how frustrated I am. It has been 2 months Yet, my issue remains unresolved. I urge others to avoid Falls Chevy GM - Niagara Falls at all costs.

The single worst customer service experience of my life. - Matt

The single worst customer service experience of my life. Whatever you do, do not buy a car from them. If you want to buy GM, go to the Mississauga dealership instead.

They do what they say they will do! - Matt

They do what they say they will do! I appreciate all of the timely service. I would happily buy from them again. Thank you for all of your hard work!

My husband and I have been loyal GM customers since - ckwt

My husband and I have been loyal GM customers since 1970. After more than 40 years at the same dealership, we moved to Barrie and chose to become customers of Georgian Chevrolet Buick GMC. It’s been a good choice from Day1. I consistently experience competence, care and courtesy from every staff member in all departments. Everyone’s experience is different. Sometimes things aren’t exactly as we would like. Sometimes our expectations are unachievable. Sometimes errors happen, and sometimes people do their very best. My recent experience at Georgian Chevrolet Buick GMC demonstrates people doing their best. No matter how well we plan, ‘life can often alter our plans’. On July 15, 2022, a vehicle collision altered my plans- for that weekend, and the five months to follow. My vehicle was towed from St. Thomas, ON to Georgian Chevrolet Buick GMC. On Monday, July 18, Laura was ‘on it’. Damages were being assessed and parts were ordered. No one could have anticipated that “supply chain issues” would delay completion of the work until Dec.20. It’s been said that, “How you handle a crisis is a test of your character.” The manner in which my ‘crisis’ was managed speaks volumes about the character of the staff at Georgian. Laura, in service, played a key role in overseeing the repairs to my car, and handling unpleasant calls from a very unreasonable insurance adjuster. She did not allow this negative pressure to affect her decision-making process. Her integrity protected my interests. The progress reports she gave me every week, during the entire 5 months, gave me the confidence and peace of mind I needed. Georgian Chevrolet Buick GMC has earned my respect and loyalty. Why would I consider trading such a ‘sweet ride’?

Transmission repair - GMstinks

My Pontiac vibe was shifting just a touch late from 1st gear into second. No big deal, I'll just bring it in to the professionals that know my car best. After a week the car still shifted late but now it was leaking fluid too. I spent $2000 and basically had the manager mocking the car I purchased shrugging his shoulders and saying well, what are you gonna do. GM head office was no help. I had an independent shop repair the car. They brought to my attention that the dealer also bent an axle while "repairing" my car. Nice job Giles! To bad you will never get any more of my money and GM won't either. No wonder you are in such financial troubles.

Excellent service . Had a starter issue and they not only... - Terkate

Excellent service . Had a starter issue and they not only had one in stock but we're able to install it the next day. Plus the starter was $250 less than the local auto parts supplier.

Brought car in for transmission stalling issues (car... - maureenm1964

Brought car in for transmission stalling issues (car wouldn't go over 3000RPM). Apparently, the "experienced mechanic" took the car out and found no issues. Diagnostics were run on car with no issues found. Four hours later after I made the call to see what was going on, I was told that the "knowledgeable" Supervisor said it was because the car mats were stuck under the gas pedal. (I always pull my car mats back in place before I get in). So for all this xx I had to pay $75 and the car is STILL doing the same thing that I brought it in for. Only bonus of the whole experience was Pat. Very friendly.

Only got one star because there wasn’t a zero. - Roxanne

Only got one star because there wasn’t a zero. Hal Wrights dealership is by far one of the least professional local businesses we have ever dealt with. After far to many negative experiences after purchasing our first new vehicle, and returning for recalls with them I have observed very low morale amongst employees in service. The result of this has been little to no positive customer care and service. There is no accountability for thier mistakes. The is arrogant behaviour in management positions. Many years in professional positions has taught me that these behaviours come from the top. Their lack of integrity and values goes against the man who actually built this business. Hal Wright. And perhaps this is the difference in building a business or having it built for you. My hope is that the current owner will take these many poor reviews seriously. Be aware of the many many local GM owners who go out of town for purchases and service. AND make the changes that need to happen to make this an establishment they can be proud of.

Complete garbage Customer service!You would think when... - Unimpressed

Complete garbage Customer service! You would think when you spend $60,000 On a brand new Cadillac (not lease but buy), that they would treat you with the Cadillac experience? Ohh wait not here, anything thats included in your package you better be on the ball and demand it, otherwise they will pretend it doesn't exist. Somehow they have managed to ruin the experience of true service at this place and scheduling here is horrific! Certainly will not be buying my other vehicle from them here this year , or ever again thats forsure! Dont waste your time, go somewhere they appreciate your business!!!!!!!

Took SUV in for an oil change. - dloyer

Took SUV in for an oil change. Over the next weeks an oil stain developed on the driveway. Took car back and dealer found they had torn the rubber gasket on the oil filter when installing.

Absolutely Un-Professional and Irresponsible at Service . - XT5

Absolutely Un-Professional and Irresponsible at Service . Took my XT5 Cadillac for oil change, At the end noticed all 4 tires pressure gages that was working before service are not working anymore! When asked why, the reply was "May be the Batteries are dead". Apparently all Four tires Pressure gage Batteries died at the same time when I took the vehicle for oil change!!

OVER CHARGED FOR REPAIRS ON MY 2015 CRUZE. - JOHNE4949

OVER CHARGED FOR REPAIRS ON MY 2015 CRUZE. TOTAL COST FOR REPAIRS WAS 1960.57. DOLLARS .

Tanya in the service department is an amazing human... - JessieD82

Tanya in the service department is an amazing human being. She is knowledge and courteous and everything you need when dealing with service for your car. Even when you are feeling overwhelmed, she brings a little sunshine to your day and helps you with whatever she can do.

Fantastic service and very friendly. Upfront and honest... - Nancy

Fantastic service and very friendly. Upfront and honest and also community involvement. They will be honest with you and no pressure.

An amazing Experience - Joe64

We've purchased a few vehicles from Paul Griffith. And every experience has bin above and beyond our expectations. Today I stoped to see if I could get a service on our pickup we recently purchased. An the service department went out if they're way to fit me in during the snow storm. The service was done efficiently and with care. Cleaned the inside as well. I totally recommend either sales or service as well as the parts department. From being greeted by Renee to Paul making sure I was satisfied with the pickup itself and my service. 100 percent satisfaction on every detail of this dealership. Sincerely Joe Mclean

Spring Slap in rear of vehicle - stromdwayne

Service is terrible and they refuse to warranty my trucks that they installed a lift in, they also dented my truck several times in one visit. they expect me to live with a spring slap clunk in the rear of the truck even tough it is new, and should have warranty. They originally told me that they sell several trucks with lifts and that it will not effect the warranty but not they refuse to fix the clunk now and say they are not responsible to do anything for me!!!

The service department did an excellent job repairing my - mustanggerr

The service department did an excellent job repairing my 1999 cadillac. Never any issues. Quality work.