100 Ontario Cadillac Service Centres

The woman named Carrie who answers the phone is a racist - david_jones89

The woman named Carrie who answers the phone is a racist person who made called us ni**ers , being a family of color it was very traumatizing for my young children, i so NOT recommend anyone go to this place stay far away.

My 2019 is going back in for the fourth time for coolant... - Rossi

My 2019 is going back in for the fourth time for coolant leaking. First it was nothing, then it was a loose clamp then a whole new rad and now who knows. But it still leaks. Had high hopes for being able to stick with GMC but likely not. Just seems the dealer can’t get it right. Does not make us to confident. Back to Jap cars.

Stay as far away as possible! - eddie.go54

Stay as far away as possible! I am disappointed about the service of my car at this dealership and also to inform/warn other potential customers about the poor customer service treatment received. After finding the real problem, I realized that I have been ripped off for more than $1600 for service and parts which my car does not needed. I almost damaged engine in my car, because during changing wrong parts and diagnostics, they loose around half of the cooling fluid and they didn’t inform me about.

They do what they say they will do! - Matt

They do what they say they will do! I appreciate all of the timely service. I would happily buy from them again. Thank you for all of your hard work!

Excellent service . Had a starter issue and they not only... - Terkate

Excellent service . Had a starter issue and they not only had one in stock but we're able to install it the next day. Plus the starter was $250 less than the local auto parts supplier.

Only got one star because there wasn’t a zero. - Roxanne

Only got one star because there wasn’t a zero. Hal Wrights dealership is by far one of the least professional local businesses we have ever dealt with. After far to many negative experiences after purchasing our first new vehicle, and returning for recalls with them I have observed very low morale amongst employees in service. The result of this has been little to no positive customer care and service. There is no accountability for thier mistakes. The is arrogant behaviour in management positions. Many years in professional positions has taught me that these behaviours come from the top. Their lack of integrity and values goes against the man who actually built this business. Hal Wright. And perhaps this is the difference in building a business or having it built for you. My hope is that the current owner will take these many poor reviews seriously. Be aware of the many many local GM owners who go out of town for purchases and service. AND make the changes that need to happen to make this an establishment they can be proud of.

Complete garbage Customer service!You would think when... - Unimpressed

Complete garbage Customer service! You would think when you spend $60,000 On a brand new Cadillac (not lease but buy), that they would treat you with the Cadillac experience? Ohh wait not here, anything thats included in your package you better be on the ball and demand it, otherwise they will pretend it doesn't exist. Somehow they have managed to ruin the experience of true service at this place and scheduling here is horrific! Certainly will not be buying my other vehicle from them here this year , or ever again thats forsure! Dont waste your time, go somewhere they appreciate your business!!!!!!!

Took SUV in for an oil change. - dloyer

Took SUV in for an oil change. Over the next weeks an oil stain developed on the driveway. Took car back and dealer found they had torn the rubber gasket on the oil filter when installing.

Let me start with Corrado he was very nice to deal with - Mike pacitto

Let me start with Corrado he was very nice to deal with in the body shop ! My GMC Terrain was rear ended and we were there to get it repaired. Picked up the truck a few weeks later which is understandable. The truck smelled like cat pee inside and was dirty. The repair seemed fixed properly and the out side looked like some one tried to buff the paint left all exposed metal touch up areas with No paint. Compound swirling everywhere. Very sloppy job . Never should this truck be released to me in this unprofessional condition. Ultimate failure. Do not recommend. Thanks thanks! Mike pacitto..

Money grab and a pompous staff for sure as stated in the - jdenommee

Money grab and a pompous staff for sure as stated in the comments. If you are not knowledgeable about vehicles they will take advantage. This dealership preys on people who don't know better and are trusting them to be honest. This dealership had me leaving and returning with new problems each time I came in for service or an oil change for the last 4 years. Coincidence or bad luck until the last 2 oil changes were both leaking due to sloppy work . The last oil change was performed 1 day before leaving on a trip to northern Ontario leaving me stranded in Sturgeon Falls ON - no oil in vehicle. Vehicle had to be towed from Sturgeon Falls to Sudbury where it was discovered that the oil filter was cracked - either already damaged or cracked while changing the filter. Either way this was the second time and difficult to believe it was a one off being the second time in a row. John Bear did not want to be accountable and laid blame on GM for defective filter. John Bear also insisted that the engine light that remains on since the oil leak was completely unrelated to the drive from Hamilton to Sturgeon Falls without any oil left in my vehicle ??? I now realize that much of the service that I had done on the vehicle was likely unnecessary - such as spending over $1200 including a discount to have all the lines changed under vehicle 3 months earlier which did not resolve clunking issue. Clucking was in fact due to loose bolts underneath after returning with the same complaint - they didn't see this during the inspection and decided the line needed replacing ??? I was then charged to have the bolts tightened - nice. They said I must have have had work done somewhere else because they never touched the bolts ??? The positive comments on this site can only be made by knowledgeable customers that the dealership is unable to rip off. This is the 3rd vehicle purchase through John Bear - that's what you get for being a loyal customer. Hope this helps someone.

A family member brought a car in to be certified, July - prelovedhomes

A family member brought a car in to be certified, July 2023. The certificate expired some 35 days later with the registered owner not having transferred it to his grandson, as yet. We took it back in to be re-certified, which they did but, they missed a leaking fuel line, a loose tie rod and a badly worn tire that needed replacing. Initially, my complaint was met with the wall of zero accountability but they backed off and told me to bring the car in and hey would see what they could do. Trust destroyed, We took the car elsewhere to be repaired.