100 Ontario Cadillac Service Centres

I took my car in for an oil change and seasonal tire - Chris

I took my car in for an oil change and seasonal tire swap. The service I always receive from Greg and the team at Peter Smith is professional and excellent. It is for this reason that I continue to bring my car in Peter Smith for servicing. Thank you Greg.

Juan has always been extremely helpful. - chowmeinpanda

Juan has always been extremely helpful. Wonderful suggestions and support. Great experience purchasing my new Envista and I will return at the end of the month to have my snow tires put on.

Brian Finch GMC has give great service, advice, sales - mrsmorrison

Brian Finch GMC has give great service, advice, sales support and stood behind their cars. Great customer service in all departments and wonderful support. We have purchased 2 used cars and 2 new cars over the years. Their cookies and coffee was the best!!

We have purchased a vehicle from Bill and he was great , - judykyle2542

We have purchased a vehicle from Bill and he was great , but the most important thing he and his wife did for us was take the time to stop and save our precious pup from a busy highway. All around good guy ( and gal) and we couldn’t thank you enough.

Great accommodation in all facets of visit is the key... - campbellshdwe

Great accommodation in all facets of visit is the key here.! Good work with friendly service.

In time Friendly staff The best Nothing more need be - emmet125

In time Friendly staff The best Nothing more need be said Ene end end ebd

Service advisor always kept me informed of what was - PCJack

Service advisor always kept me informed of what was happening with my vehicle even after a few delays. The only thing I did not like I was given a Dodge product to drive while my truck was in for service.

I highly recommend White Oaks Collision Centre for all - 2009 Caddy

I highly recommend White Oaks Collision Centre for all body work on your vehicle. Ask for Jordan Reed, he’s great, polite and most accommodating. Their staff is efficient and do great work. I highly recommend this company if you want an A1 job done.

Really happy so far with everything. - Danw

Really happy so far with everything. Great customer service! They wash your car when you bring it in for service. They offer shuttle service. I would recommend this dealership

Service for my XT5 was super. - Laurie

Service for my XT5 was super. Done well and fast! Also the free car wash is fabulous.

My Service Rep, Luciano Rotondo I have dealt with since - bluesuit6508

My Service Rep, Luciano Rotondo I have dealt with since 2017. That involved my late 2017 Acadia purchased there and my present 2018 Acadia bought used elsewhere. On my visits for service he has always kept me updated on the status of my vehicle whether I chose to stay at the dealership or go home. I know some repairs take more time than others. Additional problems that have cropped up, he has always called me, detailing them and the costs involved. Overall he has an excellent rating in my opinion.

The single worst customer service experience of my life. - Matt

The single worst customer service experience of my life. Whatever you do, do not buy a car from them. If you want to buy GM, go to the Mississauga dealership instead.

Arrived 1 week ahead of appointment for an oil change. - Tibbs

Arrived 1 week ahead of appointment for an oil change. Efficiently added in and on the road shortly.

Fast and Efficient - tmakila

Drive through service fast and efficient and offered to wash my truck after oil change, also checked and replaced cabin air filter. Would use again

Stress free service and outstanding support - Snazzynazzy

My wife and relocated to Guelph recently and one of our concerns was getting our vehicle serviced. Our plan was to visit a few locations and interview the service teams. Our first and last stop was Barry Cullen. This was due solely to meeting with Jacques Boily. He was/is very pleasant to deal with and explains the required service fully and so far we have never been disappointed. Our concerns about having to leave our dealership in Brampton were completely removed. Barry Cullen is now our preferred dealership mainly due to Jacques Boily. Overall we have had very positive interaction with the service department.

TL:DR version: - My experience at Bennett has been the - Andrew

TL:DR version: - My experience at Bennett has been the worst experience I've had at any dealership over 15 years and 8 vehicles. It's not just a single employee that maybe misrepresents the business' core values, it's apparent that this poor behaviour is consistent across multiple employees and multiple departments. - Have no clue what they're selling or servicing (and they are apparently Cadillac certified) - Talk xxxx about their customer's behind their back (on dashcam) - Engage in shady business practices by trying to deny warranty claims to make more money - Engage in unethical practices by skipping the diagnostics and advising that parts need replaced especially when they are expecting the customer to pay out of pocket - I tried to work with the dealership directly but after they admitted to not performing proper diagnostics, they stopped returning my emails - My part was eventually swapped without issue and was covered under warranty (after escalating to GM Canada) - Dealerships typically get paid 1.5-2x more money if the customer pays out of pocket as warranty work is invoiced at a reduced wholesale rate. It seems this dealership tries to prioritize making the customer pay out of pocket along with skipping proper diagnostics. They seem to prefer troubleshooting by swapping parts at the customer expense - I truly feel bad for people with lack of experience to question the dealerships work. Most people trust that the dealership performs ethical work and will have your best interests in mind, which is not the case from my experience

Brought 2021 new Cadillac Escalade in for first oil... - Unhappy Customer

Brought 2021 new Cadillac Escalade in for first oil change. Service department said it would be 1.5 hours. I returned closer to 2 hrs later and car wasn't even touched. No phone call, no courtesy and when I asked for my car back, they just said sorry? No follow-up, no phone call, zero courtesy. I will not return to this dealership- ever. Period!

Needed some repairs on our 2017 XT5. - kokomayla

Needed some repairs on our 2017 XT5. We worked with Jordan in service. The work was done quickly and the price was was below what we were expecting.- not over inflated! Most of all the vehicles ride is back to where it should be!! Very satisfied service customer!

Dealership damages your car during routine service, and - cruckstuhl

Dealership damages your car during routine service, and manager admits if we follow all proper procedures for every repair they would take forever and not get enough done in day.... so if you want a dealer who cuts corners to pad thier bottom end bring you car here. But be warned they will blame you for thier imperfections