100 Ontario Cadillac Service Centres

I took my car in for an oil change and seasonal tire - Chris

I took my car in for an oil change and seasonal tire swap. The service I always receive from Greg and the team at Peter Smith is professional and excellent. It is for this reason that I continue to bring my car in Peter Smith for servicing. Thank you Greg.

Juan has always been extremely helpful. - chowmeinpanda

Juan has always been extremely helpful. Wonderful suggestions and support. Great experience purchasing my new Envista and I will return at the end of the month to have my snow tires put on.

Brian Finch GMC has give great service, advice, sales - mrsmorrison

Brian Finch GMC has give great service, advice, sales support and stood behind their cars. Great customer service in all departments and wonderful support. We have purchased 2 used cars and 2 new cars over the years. Their cookies and coffee was the best!!

We have purchased a vehicle from Bill and he was great , - judykyle2542

We have purchased a vehicle from Bill and he was great , but the most important thing he and his wife did for us was take the time to stop and save our precious pup from a busy highway. All around good guy ( and gal) and we couldn’t thank you enough.

Great accommodation in all facets of visit is the key... - campbellshdwe

Great accommodation in all facets of visit is the key here.! Good work with friendly service.

Mike Jackson is a great dealership that always completes - willettbrady

Mike Jackson is a great dealership that always completes my repairs and service in a timely manner and care.

Service advisor always kept me informed of what was - PCJack

Service advisor always kept me informed of what was happening with my vehicle even after a few delays. The only thing I did not like I was given a Dodge product to drive while my truck was in for service.

I highly recommend White Oaks Collision Centre for all - 2009 Caddy

I highly recommend White Oaks Collision Centre for all body work on your vehicle. Ask for Jordan Reed, he’s great, polite and most accommodating. Their staff is efficient and do great work. I highly recommend this company if you want an A1 job done.

Really happy so far with everything. - Danw

Really happy so far with everything. Great customer service! They wash your car when you bring it in for service. They offer shuttle service. I would recommend this dealership

Service for my XT5 was super. - Laurie

Service for my XT5 was super. Done well and fast! Also the free car wash is fabulous.

My Service Rep, Luciano Rotondo I have dealt with since - bluesuit6508

My Service Rep, Luciano Rotondo I have dealt with since 2017. That involved my late 2017 Acadia purchased there and my present 2018 Acadia bought used elsewhere. On my visits for service he has always kept me updated on the status of my vehicle whether I chose to stay at the dealership or go home. I know some repairs take more time than others. Additional problems that have cropped up, he has always called me, detailing them and the costs involved. Overall he has an excellent rating in my opinion.

Fantastic service experience! - Mackenzie

Fantastic service experience! Easy and very quick getting my vehicle back to me and fixed

Fast and Efficient - tmakila

Drive through service fast and efficient and offered to wash my truck after oil change, also checked and replaced cabin air filter. Would use again

Stress free service and outstanding support - Snazzynazzy

My wife and relocated to Guelph recently and one of our concerns was getting our vehicle serviced. Our plan was to visit a few locations and interview the service teams. Our first and last stop was Barry Cullen. This was due solely to meeting with Jacques Boily. He was/is very pleasant to deal with and explains the required service fully and so far we have never been disappointed. Our concerns about having to leave our dealership in Brampton were completely removed. Barry Cullen is now our preferred dealership mainly due to Jacques Boily. Overall we have had very positive interaction with the service department.

TL:DR version: - My experience at Bennett has been the - Andrew

TL:DR version: - My experience at Bennett has been the worst experience I've had at any dealership over 15 years and 8 vehicles. It's not just a single employee that maybe misrepresents the business' core values, it's apparent that this poor behaviour is consistent across multiple employees and multiple departments. - Have no clue what they're selling or servicing (and they are apparently Cadillac certified) - Talk xxxx about their customer's behind their back (on dashcam) - Engage in shady business practices by trying to deny warranty claims to make more money - Engage in unethical practices by skipping the diagnostics and advising that parts need replaced especially when they are expecting the customer to pay out of pocket - I tried to work with the dealership directly but after they admitted to not performing proper diagnostics, they stopped returning my emails - My part was eventually swapped without issue and was covered under warranty (after escalating to GM Canada) - Dealerships typically get paid 1.5-2x more money if the customer pays out of pocket as warranty work is invoiced at a reduced wholesale rate. It seems this dealership tries to prioritize making the customer pay out of pocket along with skipping proper diagnostics. They seem to prefer troubleshooting by swapping parts at the customer expense - I truly feel bad for people with lack of experience to question the dealerships work. Most people trust that the dealership performs ethical work and will have your best interests in mind, which is not the case from my experience

Brought 2021 new Cadillac Escalade in for first oil... - Unhappy Customer

Brought 2021 new Cadillac Escalade in for first oil change. Service department said it would be 1.5 hours. I returned closer to 2 hrs later and car wasn't even touched. No phone call, no courtesy and when I asked for my car back, they just said sorry? No follow-up, no phone call, zero courtesy. I will not return to this dealership- ever. Period!

Needed some repairs on our 2017 XT5. - kokomayla

Needed some repairs on our 2017 XT5. We worked with Jordan in service. The work was done quickly and the price was was below what we were expecting.- not over inflated! Most of all the vehicles ride is back to where it should be!! Very satisfied service customer!

I would not recommend this dealership for service. - sebs

I would not recommend this dealership for service. Bought this vehicle used from a different GM dealership with 2 year extended warranty which runs out in another 2 months. Drove the vehicle for less than 5000km and had to have air conditioning recharged. Just over a year later and less than 10,000km later I had to have the air conditioning recharged again. Out almost $1000 with no leak found by the dealership. Will never buy another GM vehicle again.

I have brought my 2016 Silverado in many times for rough... - Jordan

I have brought my 2016 Silverado in many times for rough idle and stalling. It only had 90,000 km at the time. They told me I needed to change injectors, it was not covered under warranty and I paid $1400. It still had the same issue when I picked it up. The service manager told me I needed to put in a bottle of engine cleaner that they sell, ok I did that still runs the same. I went back a third time and it turns out the truck needed a new cam shaft and other parts that was about $7000 of work. Ok that was covered under warranty. Now fast forward 8 months I am still having issues. They told me I needed a new cam shaft wiring harness, again not covered. OK I paid the $800, I asked for the old part back and there is no signs of corrosion as they claim. The truck has 98,000 km on it now and it has had $10,000 of engine work done to it. I drive a Silverado and my wife drives a Tahoe. We were planning on upgrading this year. I guess they want to lose $150,000 in sales due to the poor service and refusing to admit the part was damaged by them. I am 100% sure they nicked the harness while changing the camshaft. I will bring it for an independent review. It is not about the $ it is about the truth for me. I did fight with GM Canada for 6 months and got back $600 for an injector. Not impressed with this place at all. The service manager called me and told me the job would cost $800 but he would "help me out" with the price due to what I had been through, well the bill came to $766, what a great discount...