1,567 Ontario Bentley/lib/deflate Service Centres

I recently called to purchase an oil filter for for 2021 - bhebden41

I recently called to purchase an oil filter for for 2021 Kia K5. Upon speaking to the receptionist she advised parts closes at 5pm. I spoke to parts and explained I knew they closed at 5pm, but could the filter be left with reception so I can buy it after work as I was working till 5pm. Upon arriving at the dealership it was apparent they close early on fridays! This wasn’t explained to me over the phone. The employee in the lot leaving tried calling the manager but wasn’t willing to swing back to help. The employee said he would make arrangements to drop it off at my work as it was close by. No call, no arrangements. 4 days go by and nothing! I called and again made the arrangements & upon getting there they still made me pay for the oil filter! I will never recommend nor use this dealership for anything! Poor service Poor communication & certainly Poor customer service!

This is the most incredible dealership ,of any brand i - rodical55

This is the most incredible dealership ,of any brand i have experienced. I have bought many vehicles and dealt with many. Nobody has come close to the sale and more importantly after sales service. i would give them 10 stars if i could.

Excellent service and friendly staff. Every experience... - F150

Excellent service and friendly staff. Every experience has always been a good one. Expert diagnoses and many parts in-stock so didn't have to wait long for repairs

There is an important difference between profiteering and - mikevalentemv

There is an important difference between profiteering and natural inflationary price increases. $180 for a tire swap (on rims) and an oil change is absolutely ridiculous. Their efforts to justify the cost is even more comical. Ask any mechanic at a garage and they'll laugh at this cost. Don't waste your time here.

This VW dealership is going from poor to very bad in - Bea Radu

This VW dealership is going from poor to very bad in terms of customer experience. The communication between staff members, service crew and customer is always poor and confusing to customer. I always get the feeling that they only care for making money and seem arrogant and careless when challenged. The time they service the vehicle is always the longest I've ever experienced from a dealership. I've had left the service in the past with the vehicle issue unresolved and had to go back (a week later) and payed for an evaluation again. Just bad experience overall and I have owned VW vehicles for the past 8 years.

Brought in a truck for safety. - Boutiliertina71

Brought in a truck for safety. They called over 3500 dollars of work required on a truck with only50,000 km on it. Took it to Canadian Tire and it passed with flying Color’s. Absolutely unbelievable.will never go there again

Brought car in for transmission stalling issues (car... - maureenm1964

Brought car in for transmission stalling issues (car wouldn't go over 3000RPM). Apparently, the "experienced mechanic" took the car out and found no issues. Diagnostics were run on car with no issues found. Four hours later after I made the call to see what was going on, I was told that the "knowledgeable" Supervisor said it was because the car mats were stuck under the gas pedal. (I always pull my car mats back in place before I get in). So for all this xx I had to pay $75 and the car is STILL doing the same thing that I brought it in for. Only bonus of the whole experience was Pat. Very friendly.

rip off artists - mieko

The service department is horrible.. Brought in our Kia to get the control rods and ball joints replaced. We had the car serviced a week and a half earlier at Windsor Hyundai where they did point out the issue of the compromised ball joints but was able to do the wheel alignment and brought all the alignment true with the exception of the L/R camber which was out by 0.5 within exceptable limits. So when we brought in our car to Kia with replacement parts they one overcharged us on the total repair time but the worse of it is that after replacing the control rods and ball joints they threw out the alignment to a point prior when it was even touched for the first time. Windsor Hyundai got the alignment almost true on bad ball joints. Gus Revenberg Kia completely screwed the alignment after replacing the control rods and ball joints to a point prior to the suspension was even touched. They used a completely xxxxxxxx excuse for this reason.... Avoid these jokers at all costs... we're grugingly going back to Windsor Hyundai till I can find a honest competant mechanic.

My auto body shop sent me to Gyro Hyundai to have the - Cathysmith123

My auto body shop sent me to Gyro Hyundai to have the Blind Spot Detection sensor recalibrated after an accident. Despite Gyro being told by the body shop that I’d be leaving the car for the day, I said I needed the car in 2 hours and would wait, or return another day. Fuad and the service tech were very accommodating! Car was done in 2 hours. Fuad is a very friendly and positive ambassador for Gyro Hyundai and deserves kudos for his customer service focus!

Regarding Management / HR. - lisarobertson33

Regarding Management / HR. My husband and I recently took our 10-year-old Mazda in for a routine seasonal tune-up, and while waiting, I noticed something unsettling: a board displayed in a glass office, reminiscent of a grade-school classroom. It featured a row of smiley and sad faces next to each employee's name. Curious, I asked someone (who I won’t name to protect their privacy) what it was. They explained it was a performance marking system—employees earned a smiley face for a perfect performance score and a sad face for anything less than a 10. Wait, what? You need to be perfect just to "pass"? This type of system is not only archaic and demeaning but also counterproductive. As someone with experience in such environments, I can confidently say it fosters fear, perfectionism, and resentment rather than genuine improvement or motivation. People make mistakes—it’s human. An effective workplace should provide specific, supportive feedback in an environment where employees feel safe to learn and grow. This juvenile "report card" system doesn’t reflect the true quality of service or the professionalism of the staff. Instead, it reduces their performance to a simplistic score, which ultimately benefits no one—not the employees, not the management, and certainly not the customers.

Only got one star because there wasn’t a zero. - Roxanne

Only got one star because there wasn’t a zero. Hal Wrights dealership is by far one of the least professional local businesses we have ever dealt with. After far to many negative experiences after purchasing our first new vehicle, and returning for recalls with them I have observed very low morale amongst employees in service. The result of this has been little to no positive customer care and service. There is no accountability for thier mistakes. The is arrogant behaviour in management positions. Many years in professional positions has taught me that these behaviours come from the top. Their lack of integrity and values goes against the man who actually built this business. Hal Wright. And perhaps this is the difference in building a business or having it built for you. My hope is that the current owner will take these many poor reviews seriously. Be aware of the many many local GM owners who go out of town for purchases and service. AND make the changes that need to happen to make this an establishment they can be proud of.

Complete garbage Customer service!You would think when... - Unimpressed

Complete garbage Customer service! You would think when you spend $60,000 On a brand new Cadillac (not lease but buy), that they would treat you with the Cadillac experience? Ohh wait not here, anything thats included in your package you better be on the ball and demand it, otherwise they will pretend it doesn't exist. Somehow they have managed to ruin the experience of true service at this place and scheduling here is horrific! Certainly will not be buying my other vehicle from them here this year , or ever again thats forsure! Dont waste your time, go somewhere they appreciate your business!!!!!!!

I highly recommend dealing with Anthony Estrada at - pmascia

I highly recommend dealing with Anthony Estrada at Hamburg Honda. He was extremely helpful, informative and took care of our needs in a timely fashion. We would without a doubt deal with him again .

Brought my Hyundai in for minor work got it back with a - Ed

Brought my Hyundai in for minor work got it back with a broken seat and a piston slap . Thy said it was unfortunate never going back!!

They have the worst service advisors and services. - Varshil Shah

They have the worst service advisors and services. VW sold me a car with service package by letting me know, everything is covered, you don’t have to worry about any thing after buying this car! I am having vibration issues in my breaks they want to charge me for that. They have checked my breaks last time as I had the same concern! Didn’t charged me any thing nor fixed it! Had an issue with the suspension making cranking noise! Started just after 15k kilometres, mentioned to this guys, this also didn’t get fixed! On top of that they said all cars in this segment have this issue! Sounds like a company problem not my fault! Came to service centre again having same issues! Now they want to charge me for everything thats not fixed in last service as their fault! Thats totally wasting the time coming to this service department! They don’t know how to fix the cars!

This review is about Marc in Parts. - Seek_Yeshua

This review is about Marc in Parts. I cannot say enough good about his knowledge and help. And to add icing on the cake, he is very patient and kind-hearted. I had two issues in the past month and both times when I called, his advice and help was stellar. Marc is truly an asset for this dealership, And for people in the general public like me, who need a little help and advice. And sometimes quite abit more : ) God bless this guy. Truly kind hearted indeed !!!

BUYER BEWARE. - SD

BUYER BEWARE...Brought my car in and was quoted nearly $700.00 for tire rod repair.($419.97 for labour!!) Took it to another mechanic was charged $70.00 and was told tire rods were fine, had a loose break pad. Saved myself over $600.00. Rude service, and lost all trust in this "Family run" business. NEVER AGAIN. ( AND was told I could not speak with the mechanic who worked on my car...just the receptionist...unheard of!! )

It was a pleasure purchasing my vehicle from them and - Laurie

It was a pleasure purchasing my vehicle from them and having the service done on it after purchase.