1,567 Ontario Bentley/lib/deflate Service Centres

Many issues with maintenance. Mainly Jen at the counter.... - Sam

Many issues with maintenance. Mainly Jen at the counter. Very rude and had issues on 6 specific occasions where things were forgotten, parts on my vehicle were broken and when identified they didnt want to own up to breaking the part. In another instance dismissed me when I indicated that there was a fix for a USB port that I found on line. Told me I didn’t know what I was talking about. I ended up going to see the parts counter where they found the part for me.

They called me about a couple recalls, set me up for... - Bouwchuk2013

They called me about a couple recalls, set me up for Saturday 8 am. I rearrange my schedule to make it work, arrange for a ride home while work being done. I live 45 minutes away round trip. I arrive and am told that I’m not in the schedule and that they don’t do recall work on Saturdays. I explain to the miserable old guy in service that his people CALLED ME and arranged this. He just shrugs his shoulders aka I don’t care. I find the lady that called me, she admits that she scheduled my appointment but can’t even seem to find the words to say ‘sorry’. Another shoulder shrug. I ask for a manager, she tells me the miserable old guy is ‘basically’ the manager today. This is not the first time I’ve had a negative experience here with the service department, however it will be the last. I will never darken another doorway at Georgetown Chrysler Ram.

This my first review after many years. - Mike

This my first review after many years. I have bought a second owner vehicle from them several years ago and only later became aware the car had been lowered by the original owner, which was not disclosed when I purchased it. A little deceptive! That became a maintenance problem and also a problem when I resold it.... Just recently after a routine oil changes, the next day my blower motor was making a noise. Apparently, they removed my interior air filter to inspect it and allowed whatever was on it to drop down into the blower, as well as I soon found out, they left the remaining leaf on top of the filter. Not very courteous! As much as they had the right to inspect it, they created a problem, that I am stuck with. But for about $70 I'm told, they can clean it. Wonderful client service...FYI.. Honda has other locations! Just an update...it's been about a week and as of today I have not received a formal response from Honda Canada or Honda Georgetown. Since the problem was created I've avoided using my fan which is another inconvenience. After having owned as many as 8 Honda vehicles from other dealerships and one used Accura from Georgetown, as well as more oil changes than I can remember, I would expect a better outcome...

Great service department! - Grant Cafferty

Great service department! Marcelo was able to get my 2008 Camry repaired and returned to me same day. The communication and service quality was excellent. I would highly recommend Marcelo and the service department to family and friends. Thanks!

Worst dealer around. - Frank Tomas

Worst dealer around.... 2 year old car that won't take gasoline. Takes 20 mins to put in $20 dollars of gas. Dealer says its my fault because I overfilled it. Won't cover it under warranty. Want $2000 to fix !!!! Don't go to this dealer and stay away from VW garbage. What kind of car won't take gas ??? I've owned 2 Jettas and they were both junk.

My husband and I have been loyal GM customers since - ckwt

My husband and I have been loyal GM customers since 1970. After more than 40 years at the same dealership, we moved to Barrie and chose to become customers of Georgian Chevrolet Buick GMC. It’s been a good choice from Day1. I consistently experience competence, care and courtesy from every staff member in all departments. Everyone’s experience is different. Sometimes things aren’t exactly as we would like. Sometimes our expectations are unachievable. Sometimes errors happen, and sometimes people do their very best. My recent experience at Georgian Chevrolet Buick GMC demonstrates people doing their best. No matter how well we plan, ‘life can often alter our plans’. On July 15, 2022, a vehicle collision altered my plans- for that weekend, and the five months to follow. My vehicle was towed from St. Thomas, ON to Georgian Chevrolet Buick GMC. On Monday, July 18, Laura was ‘on it’. Damages were being assessed and parts were ordered. No one could have anticipated that “supply chain issues” would delay completion of the work until Dec.20. It’s been said that, “How you handle a crisis is a test of your character.” The manner in which my ‘crisis’ was managed speaks volumes about the character of the staff at Georgian. Laura, in service, played a key role in overseeing the repairs to my car, and handling unpleasant calls from a very unreasonable insurance adjuster. She did not allow this negative pressure to affect her decision-making process. Her integrity protected my interests. The progress reports she gave me every week, during the entire 5 months, gave me the confidence and peace of mind I needed. Georgian Chevrolet Buick GMC has earned my respect and loyalty. Why would I consider trading such a ‘sweet ride’?

Transmission repair - GMstinks

My Pontiac vibe was shifting just a touch late from 1st gear into second. No big deal, I'll just bring it in to the professionals that know my car best. After a week the car still shifted late but now it was leaking fluid too. I spent $2000 and basically had the manager mocking the car I purchased shrugging his shoulders and saying well, what are you gonna do. GM head office was no help. I had an independent shop repair the car. They brought to my attention that the dealer also bent an axle while "repairing" my car. Nice job Giles! To bad you will never get any more of my money and GM won't either. No wonder you are in such financial troubles.

Great Service - Angie

I was very pleased with the service I received at Glassford Chrysler today. I called this morning, was booked in, diagnosed, and repaired within a few hours. I was in need of my vehicle for a long trip and the staff was very accommodating and courteous. Cody made sure I was aware of all of my options. Definitely feel at ease now, so thank you to Cody and the service team. Will definitely bring my Jeep back when needed.

We like the service. - LarryB

These people are very accommodating with service scheduling and their performance / quality is always good. Honda could make service less expensive. We easily recommend this dealer.

Excellent experience with the service department. - JeepMan22

Excellent experience with the service department. I booked an appointment to have a leak and a couple other problems fixed on my older Jeep. They inspected the vehicle and sent me a video showing me what the issues were and how much they were going to cost to have fixed. After I authorized it, the work was done in a timely manner and I got my Jeep back soon after. I cant believe it has taken this long for dealers and mechanics to adopt video to show their customers whats going on with their cars.

the service department is the worst I've ever dealt - pissedoff

the service department is the worst I've ever dealt with,. service manager is a pompous xxx and is very condescending and talks down at people especially to my wife when she unfortunately has to deal with Jason and the other older fellow at the desk. Trying to get warranty work done there is just a terrible experience no one cares and you get jerked around by the staff at the desk. no one answers the phone and when you do leave a message you might get called back in a week but more than likely you won't. No wonder they are rated so poorly. every experience with the service department has been atrocious i tell every one i can not to buy a honda for the sole reason of having to deal with service department .I've called and filed complaints with honda canada but they are independently owned so nothing is going to be done. Do Not Buy a Vehicle from this dealership ever.

Amazing - mck2

I recently bought a 1995 BMW from a private seller and needed an appraisal the same day. Went into Gorruds without an appointment and was out of there in 10 minutes or less - free of charge (normally it cost $50-100). Im a 21 year old student who doesn't have a lot of money to spend so having them help me out like that was incredible. 10/10 would recommend for quality and fast service.

BE CAREFUL. - James

BE CAREFUL. After my DIscovery was in for service, they charged my credit card $900 for damage to a returned rental they later learned was caused by a previous customer. They were more concerned about their Customer Service Satisfaction Survey score than actual customer service satisfaction. It wasn't really a luxury brand experience.

Great staff. - Mcav

Great staff. Awesome atmosphere. Returning customer. Service staff and technicians are wonderful! Would recommend!! Go see them!!

Excellent service . Had a starter issue and they not only... - Terkate

Excellent service . Had a starter issue and they not only had one in stock but we're able to install it the next day. Plus the starter was $250 less than the local auto parts supplier.

Top notch dealership! - sweetlouisej

Top notch dealership! Anita in Service is one of the best and takes great care of you, you won't be disappointed!

Kimberly Buckingham treated me to excellent service. - Mikoeber

Kimberly Buckingham treated me to excellent service. Always professional and with a smile a 10+++. Although the product is important, to me good service is more important. Thanks Kimberly and the service department at grimsby ford.

Very good sales people. - Rcbrown1

Very good sales people. Helpful patient and curtious. Service dept. Is the worst that I have used. Service manager is good. Battery was dead after a few hours of charging got it going bought $435. Battery but they wouldn't install it for 4 more days even after I said it was a breakdown We live in the country and needed the car. Saved $40. And did it myself