The service is the worst compared to others car - zhufangont
The service is the worst compared to others car dealership. We sent the car in on first day, and waiting for the call to tell when we were able to pick it up since we have only this car, they called to tell us more time is needed to replace a part, we said go ahead but make sure we are able to car next day early. On second day, they called and left a message asking us to call back, 5 minutes later we called, no one pickup the phone, left a message, no one to reply. We called front desk several times, it was answered by a machine and guided us to somewhere then lost, we called the adviser several times, no answer. They careless for the customer is astonishing.
BMW quality is not only of car quality, but also the service quality. It seems this dealership service doesn't understand this basic fact
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