66 Ontario Acura Service Centres

Disappointed with Service Dept. - mjaffer53

Disappointed with Service Dept. I own a vehicle with Catalina Blue paint that has an extended warranty from Acura due to paint peeling from factory workmanship issues. Previously I had a warranty claim for the same issue processed through Maple Acura and everything went smooth enough (kind of). Fast forward a couple of years, I just noticed paint peeling in a different spot so I took it to Maple Acura again a couple of weeks ago, Filipa took pictures of the issue and Rajiv later confirmed it would be covered by the warranty. Considering I had received courtesy loaner vehicles from them before for the exact same issue covered by warranty, I was surprised to hear that I would not be provided with one this time due to policy changes. I was told that if I needed a vehicle, I’d have to pay for a rental – which I was not happy with considering this was a warranty claim and not my fault, but I agreed to pay for one as I really needed a vehicle for work purposes. The appointment was today, 4th June 2024 @ 9am, to drop off my vehicle at Maple Acura and pick up the rental. As I am heading out for my appointment, I get a text message from Rajiv saying that I can drop my vehicle off at Maple Toyota with Mauro (that’s where they do paint work) and also pick up my rental from him. I replied back saying "Okay, will do. I hope the rental I'm paying for is not a Toyota?" I receive no response. While I’m driving to my appointment, I call Maple Toyota to confirm that the rental I am paying out of pocket for is in fact an Acura and not a Toyota. They decline and say that I will be receiving a Toyota Corolla. I ask them why an Acura vehicle with Acura warranty being taken to an Acura dealership for processing of said warranty is being replaced with a Toyota Corolla rental, that too when the customer is paying out of pocket for it? She could not answer my question. By this time I was 5 minutes away from the dealership but had no option but to ask her to cancel this appointment. I did not hear back from either dealership nor the service manager. I also lost a precious few hours of my workday morning not getting much done. Conclusion – I would have liked to have been informed upfront that the rental I was paying for would not be an Acura. In that case I would have made alternative arrangements. I was under the very reasonable understanding that I was renting out one of their loaner vehicles. Very few people that purchase Acura’s want to drive around in a Corolla.

Worse customer service - Roy

This dealership kept my vehicle for weeks, I did not have use of my vehicle for months because they could not or was unwilling to fix my very Cadillac that was under warranty. Although they kept my vehicle for an extended time, I was told that any courtesy vehicle will be billed to me. The service ambassador that dealt was hard to deal with and she gave excuses and lied constantly. What a shame for such a hugh dealership. I will never go back to this dealership and I am not recommending this dealership

Top notch service and quality work - VanWolfe

Had an accident with my Cayenne S recently and the dealership and body shop have been outstanding. They are handling issues with the insurance company, ensuring we get all the quality service, parts, body work and damage inspections we really need. The work is ongoing, but based on this and my prior experiences with Marks, I wouldn't even think about going anywhere else for my Cayenne's ongoing care.

My acura TLX intermittently had the Lkas, collision - Joanne

My acura TLX intermittently had the Lkas, collision mitigation problem, auto high beam, cruise control lights on. My car has comprehensive warranty. I understand if the part is not covered, it is a CP job and that I will have to pay for a diag as well. Omid stated even if you have comprehensive warranty on the part, you still have to pay for diag. I wasn't happy but still agreed to proceed. Technician diagnosed and informed Omid that the multipurpose camera is faulty. Also technician claims that I have an aftermarket glass. Omid said the multipurpose camera is covered but he said that warranty department will not warranty my multi purpose camera if they find out my glass is aftermarket. He stated they will ask for pictures of glass and worried if warranty department will kick back claim. Omid said he will try to claim the glass through warranty then proceed with claiming the multi purpose camera afterwards. Guess what after? He says I still have to pay for calibration regardless. If the part is covered, labor should also be covered. So I paid for the diag and left. Anyways several weeks passed and he notified us stating acura will cover half the cost of windshield. So I would have to pay the other half of windshield plus labor which is 981.60 taxes included. If I was to proceed with this CP job, he said he will warranty the camera and switched it up saying he will cover the calibration fees as well. NOTE: this car was bought from an acura dealership. Was told all parts on car was was OEM. From when I had this vehicle till now, I have never replaced the windshield. In order to sell a vehicle that came back from a lease return, everything equipped with vehicle has to be up to Acura's specs. Clearly wasn't the case. I went to maple acura. Took less than 3 hours to rediagnose and state that camera is faulty. He said he ordered the camera and will follow up with a service appt. I didn't have to pay for a diag. Please see attached files. Bunch of jokers at Markham acura.

I've been using NV Euro Motors for services for the last... - AM

I've been using NV Euro Motors for services for the last few years and have always been very happy with their work and prices. Highly recommended.

I was having some trouble with my brakes on my 2006 RSX.... - cheryl999

I was having some trouble with my brakes on my 2006 RSX. Bobby was very helpful and patient and explained the need for regular servicing on the brakes. He also explained the common problems with the brakes on this particular model. I was fully confident that he knew what he was doing and I was able to relax and enjoy my book in the comfortable waiting area while my car was being serviced. The final cost came in below what was quoted and the work was above what I expected. I will recommend this service centre to anyone who owns an Acura. Thank you for the terrific help, Bobby!!

Over inflated insurance job - HammerV

Don’t bring your car here, buyer Beware! My car has more damage now than before my accident. Still fighting insurance company as this was “their” preferred vendor.

THIS DEALERSHIP IS VERY FARE I always use them for - galo.angulo

THIS DEALERSHIP IS VERY FARE I always use them for servicing the vehicle. On the last maintenance schedule the technician noticed the water pump was leaking and needed to be changed. I spoke to the service manager (Samson Lopez) and I explained that at 80,000 KM the water pump should not fail and this is very unusual. This is my fifth Acura product and never experienced this type of failure. They assured me they were going to take care of it and they just wanted to find root cause of the problem before making a decision. They came back and agree this was a premature failure and replaced the pump free of charge and also recommended to change timing belt and tensors since these three part are usually changed together around 150K schedule maintenance. I agree to pay for the additional parts. In summarizing I feel the dealership is very fair and Acura cares for customer satisfaction. Thank you Policaro.

BEWARE..BEWARE...BEWARE.. - Canadanorthernguy

I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!

Service - Barb

Great experience with the service of my MDX. Very caring and professional interaction with staff. Many thanks to Sasa and team. Happy Near Year to all. Barb Stanley

Amazing Job done ;-) - AMEX ek do teen char

I had my B200 scratched very badly , and was worried about big bill coming my way . I got my vehicle inspected and did regular maintenance with them . The body shop person Patrick did such amazing job for me . and would recommend anyone to see them before call any other collision center . As a customer .Kudos to them and a Great job well done .They made my day .