134 Ontario GMC Dealers

I am writing this review out of sheer frustration and - JennyB

I am writing this review out of sheer frustration and disappointment for my husbands experience with GM Motors’ customer service. We contacted GM regarding a well-known and common Cadillac issue involving persistent infotainment and electrical system malfunctions, a problem that GM is clearly aware of and one that never should have escalated to this point. Instead of receiving support, we were met with indifference and resistance at every turn. After more than 40 years of loyalty to GM, it was disappointing to be treated as though our concerns were insignificant. The service advisor we dealt with, Julie I believe it was, demonstrated little understanding of the issue and refused to provide the name or contact information of anyone who could escalate the concern. Despite attempts to reach out to district sales managers, not a single person had the decency to respond. The tone throughout this experience felt dismissive and at times, hostile. Resulting in what is the worst customer service experience I have had. At no point did GM appear concerned about resolving the issue, or retaining a long-standing customer. I strongly urge potential customers to consider their options carefully.

We have been very pleased with both the sales and service - beadinginbaxter

We have been very pleased with both the sales and service departments at this dealership.Our sales rep Jeremias Damiano was attentive right from the start. He told us about the vehicle including what damages had been fix on it. After we bought the vehicle, we noticed several problems. When we spoke to Jeremias, he quickly arranged with the service department for repairs to be made, including replacing the rear camera. Brittany in the service department listen to us and made arrangements for the vehicle to be fixed. On a couple of occasions we needed a ride, and even though, we don’t live in Barrie, arrangements were made for a ride either to or from the dealership. Everyone in the dealership has been friendly and attentive. Brenda and Michael Pearce

I had the privilege of having Bernie Bartz as my car - stephen

I had the privilege of having Bernie Bartz as my car salesman. From the start, I knew I was in good hands. Straight talk, honest and worked his butt off for me. Quite the sense of humour too. A salesman who truly cares. I would highly recommend this service to anyone looking for an experienced and trusted voice in helping you find your next set of wheels! Thanks again Bernie.

Just had a service done. - brian.matthewson

Just had a service done...a downgrade from what I have experienced over the past two years...work order specified set tire pressures to spec...was not done. Times I was given for completion of work were way off. When I got carback I had to adjust rear view mirror, seat, steering wheel...never had to do that before. Shows a lack of attention to detail....not the City of old.

Should be selling MANURE cause their FULL OF xxxx ! - TBONE

Should be selling MANURE cause their FULL OF xxxx !!! CROOKED is their CREED of their BUSINESS. Reported them to OMVIC with 4 REASONS to REPORT THEIR DISHONEST BUSINESS PRACTICES

Greg was really helpful and answered all my questions . - Maryjograham

Greg was really helpful and answered all my questions .i bought a used truck and got a great deal .i would buy another truck from him again .

Applewood in Mississaga 3000 Woodchester dr. - Maria A

Applewood in Mississaga 3000 Woodchester dr. Sales person Sam was terrific from beginning to the end. Extremely approachable, very accommodating through the whole process. Applewood's staff made the whole process an easy process to follow. Excellent experience and I got a great vehicle for the price. Thank you !

Service department called me to say I have to bring my - R.siebert

Service department called me to say I have to bring my car in twice a year for a full inspection brakes etc or my warranty would be void went in to ask the service rep and was told it is right in the warranty and would not argue about it called Chevy Canada they were surprised to hear this reviewed my warranty said this is not true and I could take my car to any other dealers and my warranty would be honoured as long as I did just my oil change on time they will be looking into the matter with queenston

Excellent service. - Paula

Excellent service. We bought a new car and are very happy with the service we got. Joe Melina and the lady that showed us how to use some the features, which I can’t remember her name, were excellent. I would recommend them to my family and friends. Keep up the good work guys.

Very pleasant experience shopping here. - evans.mal92

Very pleasant experience shopping here. The staff were professional and friendly. Sales staff was not pushy - I felt they were genuinely trying to help me get into a vehicle that worked for our family, rather than just trying to make the sale. Would go back.

Overcharged to do a scan at $199. - dougleitch2875

Overcharged to do a scan at $199.99 is in my opinion gauging customer. This scan should have only cost $99 or less. The sensors should have been $79.00 each not $125 each. This is the first time I have went to this dealership and I will not go back or recommend this. Charge $668 including taxes to do a scan and charge 2 tire sensors is overcharging is outrageous.

Special thanks to Bill Welychka in sales and Wayne and - Popsto3

Special thanks to Bill Welychka in sales and Wayne and Mike in finance for their professional services while I was making my vehicle purchase. This is my first time dealing with this dealership and will now be my go to place for any future purchases. I would highly recommend this dealership and staff to all my family and friends.

We had a great experience at this - Natella B

We had a great experience at this dealership, highly recommend Sara from finance at Roy Foss Woodbridge she is very professional and knowledgeable,she helped us finance our new vehicle and made sure we were all set with the necessary protection, which is very important! Also I would like to thank Gary for his very friendly and professional approach! It was pleasure to meet them and to have a business with them! We highly recommend this dealership, it’s a great place to buy a new car!

Prices for service not listed or provided on request. - mg65rog

Prices for service not listed or provided on request. Nor listed on service contract.Deceptive practice again OMVIC legislation.

Gas lit again. - Michellecarretta

Gas lit again. I took my truck in for a routine oil change and wasted 4 hours of my day. They have unqualified employees working on vehicles. My key fob wouldn't start the truck immediately after the oil change. I was still at the dealership so they checked my fob battery. I had put a new one in 2 weeks prior and that wasn't the issue. I didn't have time to deal with it so I got in my truck and started it. As I drove away, I noticed the engine light was on. I went back to the dealership and explained to them that these two issues did not exist before the oil change. They had also changed a ground strap which was a recall. This was done while the oil was being changed. I was then told there could be $170 charge for them to perform a scan. I question why I was going to be charged for something that wasn't an issue an hour prior to my vehicle being in their shop. Anyway, I agreed because I needed to find out what the issue was. I watched as two guys tried to perform the scan. Both of them seemed very confused and they were fiddling around and couldn't answer any of my questions because they didn't speak English. I went to the service desk and asked if I could see proof that those two men have their mechanics license. I was told they don't because they are lube guys. I was told they are trained to do scans as well. Then I watched as they got another guy to come over and help them. They were blocking what they were doing with their bodies so I couldn't really see. Turns out the check engine light was on and the key fob wouldn't work to automatically start my vehicle because of the work they did when they changed the ground strap. Luckily, I pay attention to what is going on because I could've been charged for something that was their negligence to begin with. I am so tired of this dealership. I bought my truck here, but I will not be going back for any more service because they are incompetent and they hire unqualified workers.

very dissapointed with this dealership. - traviscurran8

very dissapointed with this dealership. worst service ever they left my 4 kids and my partner and i stranded in london had to find our own way home no help or even offered us a loner. brad from mongtomery ford in kincardine stepped up and gave us a ford to use while my gmc got fixed. lakeside gmc failed to fix it properly and then when my truck broke down 21 days later they just totally refused to fix it at all and advised me to take my truck else where dylan campbell and sarah dunbar where my service providers that failed my family and i. iam very sadden to be treated this way especially in my own community anyhow i just want the people of the community and surrounding area to know what sort or services lakeside gmc actually provide

I really appreciate the warm ,hometown , and friendly - Al

I really appreciate the warm ,hometown , and friendly service l receive when buying or leasing a new vehicle. Karla did a first class job on my last enclave lease, and assisted us in getting acquainted with all the new features on the 22 Enclave!

Brought my vehicle in for service and repair work. - Donna M

Brought my vehicle in for service and repair work. Friendly service with good communication every step of the way. Thank you, will be back.

Contacted Charlie Nelson regarding a 2 year old Cadillac - jay

Contacted Charlie Nelson regarding a 2 year old Cadillac they had advertised. Negotiated with him in good faith and received a small discount on the purchase price. Agreed to on a final price AND EVEN PUT A $500 DEPOSIT on the vehicle. Next day he phones me a says he had a "miscommunication" with his manager and the price of the vehicle was now $1000 more. Very dishonest!!! Save yourself the aggravation and go to a reputable dealer.

DealerWorks is a SCAM! Dealership of scam artists. - Infiniti Guru

Went here to sell my car through DealerWorks. Saw the commercial on TV "Don't want Low Ballers and Tire Kickers? Come to us to sell your car". Huge mistake i made. They explained the process halfway, I had to ask 101 questions to get real answers out of them. Uncovered Hidden costs because i asked questions. If you didn't then you would be surprised at the end of the transaction. Then after a week of my car being on the lot, I get a call from the sales manager. "We have someone interested in your car! we just need to know off two thousand dollars" WHAT?!?! now you wanna low ball me? you set that price, not me.. and i did my homework before i agreed on the sale price with flex of $999. (Car was listed for $12,999) 20 days After being on the lot i get another call from the Sales Manager "Hey we have someone interested in your vehicle! Again, can we knock off $2000?" I explain you told me what price to list and said we will only use the $999. The car is eligible to stay on the lot for 3 months! why are you pressuring me?? I told him if you want do that, then take it out of your Commission! "Oh well we can't do that" of course not. I also left Brand new wiper blades in the car. On the passengers Seat. At the end of the transaction they said, "we had to charge an additional $25 for new wiper blades." I explained the wiper blades were left on the seat in with the car in your possession! "Someone must have stolen them, Not our fault" SOOO GLAD THEY SHUT DOWN! Not glad of all the people they ripped off in the process.. So sad. CTV did a story on them. Even the Big Boy dealers can be scam artists!

Very unresponsive staff basically ignores email - beachbum420

Very unresponsive staff basically ignores email communication as it’s like they don’t care if they sell cars also incorrect information on their advertising

I would like to thank Myriam and her team for the - Tif

I would like to thank Myriam and her team for the help with our emergency issue with our truck. They were so efficient and very great experience

Tim MacLean was a pleasure to work with. - Carmen.camuti

Tim MacLean was a pleasure to work with. He was upfront and followed through with the information and support that I needed. He has the ability to be sensitive to customer needs and will work on your behalf. I highly recommend working with Tim if you’re looking for a vehicle.

Great dealership, everyone is friendly and helpful. - Dorothy

Great dealership, everyone is friendly and helpful. I purchased a vehicle with excellent sales rep and staff

If i could give this place a NEGATIVE then they'd be - Robertcc1978

If i could give this place a NEGATIVE then they'd be given a -5 star review. This is now the second time you writing this review because the first time I wrote it the owner of the dealership blatantly lied. This is absolutely deplorable and just goes to show the true Integrity of this horrible dealership and management they have in place. Bad workers come from bad managers. Absolutely deplorable customer service in the service department from Jay (service Manager) and Terry Lynn. Shame. I brought my vehicle in for service for my 9am appointment and had my 3-year-old daughter with me at the time. Terry lynn sat there and just ignored me as I'm standing right in front of her for what seemed like 10 minutes. She did finally acknowledge me and we spoke briefly until she decided to take a long phone call again while im still in front of her. Not only did I get the vehicle back a couple of hours later but the vehicle is not repaired so now they are just referring me to their body shop which I asked if it was a body shop issue in the first place and they said NO, so now of course they want to transfer me to somebody else and give it to somebody else's problem. When I talked to the supervisor there about Terry Lynn's behavior, he said if I don't like her then all I have to do is go to a different dealership for feeling disrespected. So obviously this dealership doesn't really care about their customers they only want people who they feel like they can disrespect and therefore move on. I've already filed a formal complaint with GM and a formal complaint with omvic because the level of service that these people give is absolutely horrible After following up with Jeremy the general manager of the dealership. He proceeded to lie to me on a recorded phone call telling me how I was cursing and yelling in front of my own child. While I do acknowledge i was upset I DID NOT do what he claimed yet telling true character of those involved. Worst part is MY VEHICLE STILL ISN'T FIXED.

Dishonest Service Department ! - larrychin

Dishonest Service Department !! My elderly mother had her car into the dealership because it was not running smoothly. The diagnosis was a faulty ignition coil. which was replaced and a injector cleaning also done. This cost $1077, $791 of which was labor and only $271 were for parts. They then told here that she had a faulty water pump that needed to be replaced for $2000. When I heard that, I told her I would take it to my mechanic for second opinion. When she told them she was going to pick up the car, she was told she could not have it because it was not safe to drive, at which point we told them to release the car, which they did, but only after they charged $359 to "put it back together". It should be noted that diagnosing a leak in the cooling system should have been done by pressurizing the system and looking for a leak. There should not have been anything to put back together. After we got the car I took the car to my mechanic who diagnosed the problem as a loose hose clamp. Not only that, but the water pump appeared to have been replaced recently and there was nothing wrong with the water pump. Cost for diagnosis and replacing the clamp, $158, a far cry from $2000 ! That is the last time we go to that dealership for anything !

We purchased a used truck from John Bear It was a - mldepatie

We purchased a used truck from John Bear It was a fantastic no pressure experience, Our Sales Rep Tyler Morrison did a fantastic job showing us the vehicles we were looking for. All in all I highly recommend this dealer for no hassle experience. I will be shopping here next time we need a vehicle

Dave Hamm was extremely helpful and your service - Jacks294

Dave Hamm was extremely helpful and your service department, specifically Dave Fraser, is the reason I continue to use Wallace.

Bolton Cadillac is a joke, do not deal here! - DGTL

Bolton Cadillac is a joke, do not deal here! John negotiated a price out to me on my trade in vehicle and when I said ok, lets do the deal... he ghosted me, then called the next day to say that they couldn't give me the negotiated number for my vehicle. He was extremely surprised when I said no, then started to take an intimidating tone over text after I said I was moving on. I may not have gotten a Cadillac, but I sure do love my new Lexus!

We just bought a Chevy Trax 2025. - A.T

We just bought a Chevy Trax 2025. The minute we left the dealership, the car was shaky. We took it in, reset the modules, and said it was good to go; about a month later, the check engine came on. We took it back in, and they changed 3 or 4 modules and said it had a transmission problem but didn't have a recall or a fix for it. The car has been sitting at the dealership ever since. Three weeks later, still nothing, and they don't know when they will have a fix. We asked them what our options were; they told us the only thing to do was to get a new loan, which included a new credit check and higher interest rates. Keep in mind we took the full warranty for the duration of the loan on the Traxx. This doesn't sound logical to me. Why would I need to buy a new car if I'm fully covered if anything happens to my car.? Can't they give us a new Trax?