This dealership. - Jlstg
This dealership...
like most, is there to bend you over and squeeze all your money from you, and then leave you by the wayside.
I was sold a brand new silverado in 2019. great truck, ideally, to start up
my business. My intention in buying new instead of used was the assurance that the quality of the performance and pieces was ensured and that service actually served a purpose.
I haven't once been into service for a repair, but I have been in for countless recalls, exceptionally failed oil changes (my oil pan and filter are still damaged and leaking from whatever they did under there), a good dose of patronizing from the service staff reminding me "you have to drive the vehicle so the rotors dont rust" after slapping me a bill for $800.00, when I had just dropped it off for said failed oil change.
Well, I should be fair, they did change the oil, and then it emptied itself all over my dirveway and had to be brought in an emergency to the nearest garage to avoid the engine siezing. The garage owner was dumbfounded at the dealership's method for handling this.
Meanwhile, I had expressed my concerns to the dealership and they suggested "just keep topping it up". And offered me an appointment some weeks out.
It made a great antithesis to the patronizing comments I received at the service desk where this problem was actually born: "drive it more often, you dont drive it enough" and now their advice had changed to "top up the oil, keep topping it up and dont drive the truck". That's quite a confounding set of instructions.
Moreover, from the beginning, the radio has been buggy, randomly shutting off while I'm driving, going black etc. A simple search online showed me that this mode of radio was known for these defects.
What did the service professionals tell me when I expressed my concerns the first year? "The radio must be too cold". Then, the next year, it was "probably too warm" and they reset the system. This year, I actually had to email all the managers simultaneously to have this looked at and as it turns out there is a radio module piece known to be defective and is easily replaced, and would have been in stock and not on backorder had they taken the time to know their own products. Three years I waited for this radio to simply function, but now...!
Last year's oil pan defect-failed-oil-change event has recurred and now my business truck of less than 3 years and less than 30,000km is pissing oil like gutter trash and has an unusable electronics system.
So if I can't use the engine, I can't use the electronics what is this but a heap of metal and wasted effort? Service will either deflect me or schedule me some time in 2050 when ny warranty has been dead for many years.
In any case, everything you heard about car dealerships and service departments are the true. Once you've signed that document and the money is in their account, you're less than an apparition.
Expect to be critically ignored while your warranty expires, be shafted to this or that service appointment to no avail, have all your pieces on backorder until they arrive but another defect in the vehicle makes it impossible to arrive to the appointment, so the piece is sent back to the warehouse, then goes on backorder...
Expect to speak to defense wall secretaries, who are always happy to "schedule an appointment", never hear from a manager to the degree of actually resolving a problem, and exceptional, fast and immediate care from multiple team members if you mention you want to buy some tires.
It's a tremendous black hole, where money goes and disappears. In fact, this dealership and their associates are a lot like their vehicles:
After the first year, the paint wears off the bottom, and while it may look put together on the outside, rust is eating at the frame, like it was designed to decay.
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