162 Ontario Ford Dealers

traded my f150 on a used 23 wrx. - trucker891

traded my f150 on a used 23 wrx.Dominic was a very good salesman and treated me with respect. danielle in the finance dept was so nice.car wasnt detailed very well at all,so i blame the detail guys for that(so sad).i would deal there again.

I bought three consecutive vehicles from them, all three - mikepaquette9

I bought three consecutive vehicles from them, all three I purchased maintenance contracts which were expensive. They still ripped me off mercilessly as soon as warranty was up on my last vehicle. In my opinion Donway Ford's priority is in making the most money they can off every customer, they are not recommended.

I called Kanata FORD to make an appointment to see what - stephanebelley

I called Kanata FORD to make an appointment to see what they could offer me in exchange for my 2019 F150 truck. I was not planning on buying a new truck because mine was running very well, and I knew the price of the new F150. When I met Gerry Fahey, the salesman, he made me feel very comfortable as soon as I came in. I told him the maximum amount I could afford to pay, and we looked at the F150s in stock. After many discussions between Gerry Fahey, Mike Webb (sales manager), and me, they came up with the price I had mentioned at the beginning. So, I could not say no to Gerry and Mike after all their efforts, and I bought the F150. I would like to thank Gerry Fahey and Mike Webb for listening to the customer and for their professionalism. I will recommend Gerry Fahey and Mike Webb without hesitation to anyone who wants to get a vehicle at Kanata Ford... Outstanding service.

Service will charge you $200 for a diagnostic that finds - thereve68

Service will charge you $200 for a diagnostic that finds nothing other than more $$ to dig deeper.

I looked at a 2019 F150 at this dealership. - wainhuber

I looked at a 2019 F150 at this dealership. Hamoody, the salesman was great being very engaging and friendly. The first thing I had noticed about the truck was that the tires had very minimal tread. In discussion with Hamoody, he acknowledged the minimal tread and stated that the tires should be replaced to pass safety. I asked what brand of tires they would be replaced with. He said that typically they are replaced with the same brand that are already on the truck. I made the deal to purchase the truck and would be returning to pick it up after it had been detailed and safetied. Four days later when I came back to pick up the truck, the tires had not been replaced. The dealership made the decision that there was enough tread on the tires to pass the safety. If the roads had been snowy or icy that day I would not have taken the truck because I would not have felt safe. The management expressed no concern for my disappointment for the tires not being replaced as previously discussed. The detailing was poorly done. It looked to have been a rush job with some areas missed. I give Hamoody a five star for his service. I give the dealership a one-star. In reflection, I should have gotten it in writing that the tires would be replaced.

Call to enquire about a $80 vehicle and the possibility - adventurer

Call to enquire about a $80 vehicle and the possibility of buying one that's already in the province. Zack told me I would need to put down a deposit before they would start looking. Phoned another dealership and they were happy to help without a deposit. Won't be buying from them or doing maintenance.

They got me out of my car quickly and got a me a cheque - Justin Klein

They got me out of my car quickly and got a me a cheque right away! Best experience for used car sales!!!

The worst Ford dealership in the whole GTA. - Lucas

The worst Ford dealership in the whole GTA. Service manager is completely incompetent. Technicians greedy, lazy, didn’t fix my car. I had to bring it back 3 times to have a noise in the suspension checked. And they forgot to install a part I had paid for. The sales managers act like your best friends until you buy a car then they ignore you and hide in their offices with the door closed There’s so many Ford dealers around Planet Ford that are so much better. For the time you waste waiting at Planet Ford you could drive somewhere else and save the days of back and forth driving for the same problem you just fixed. It’s worth it to try somewhere else. Planet Ford has has no customer service. Stay away!

On December 13th wanted to go look at a vehicle possibly - Judy

On December 13th wanted to go look at a vehicle possibly buy one. No parking. I asked a guy, sent me down all the way at the end, then I tried to call them, no answer. Tried it again and the girl tells me, oh nobody's in they're all busy. Real good service rather than take your name and number and have a sales guy call you back

I visited Donnelly Ford this morning, hoping to resolve a - Len Harris

I visited Donnelly Ford this morning, hoping to resolve a Ford recall notice I received. I've been a loyal customer for years, having purchased both a 2005 Mustang GT Convertible and a 2021 Escape from them, and I’ve always had positive experiences in the past. However, my recent visit was quite disappointing. I had previously taken my car into them for recalls in March. They managed to address some issues and mentioned that others were still pending. At that time, they provided me with a rental car for the day, which was much appreciated, especially given my reliance on my vehicle for work as a real estate agent. This morning’s visit was to address one of the pending recalls. Unfortunately, from the moment I interacted with the service representative, I felt disrespected and talked down to. This was surprising and upsetting, mainly because I had never experienced such treatment from them before. I also mentioned a vibration in the front end of my vehicle—an issue that had been fixed early in my ownership. I was told that new fluid had been added to the differential, but the service representative informed me that only a part had been replaced. Later, he suggested that perhaps the fluid needed changing due to the new part. When I inquired about coverage under my expensive extended warranty, I was told I might or might not be covered. If covered, the cost would be fully covered; if not, I would be responsible for the inspection and repair costs. The way this information was conveyed made me feel like I was just another annoying customer rather than a valued client. This visit has, unfortunately, changed my perception of Donnelly Ford. I’ve always recommended them and spoke highly of their dealership, but being treated with such disregard is disheartening. I hope they will address these issues and ensure all customers receive the respect and professionalism they deserve.

I would not recommend buying from this dealer. - sw

I would not recommend buying from this dealer. I purchased a new F150 from there. It broke down within 3 weeks literally stranded on the side of the road . I was told I had to pay for my own towtruck to get it there and a rental can't be looked Into until a diagnosis is issued . but it was a next week . so your just on your own for something to drive and the towtruck fee . if you don't live close by just keep that in mind if your traveling to buy . truck had 2000km on it . undrivable

Excelent service and the car was delivered on time. - lpolicciardi

Excelent service and the car was delivered on time. The staff is very polite and very friendly.

Today at 7:00am I dropped my car at Summit Ford for - Edgar

Today at 7:00am I dropped my car at Summit Ford for schedule Service, I am doing this for 8 years. I also requested a shuttle pick up at 2:30pm Ryan Knox was the Service Advisor. He did not text or call me all day. (0)communication all day. I called him at 2pm to see if my car was ready and to confirm pick up. he said my car was ready, nd my pick up was schedule on the board, at 3:10pm or 40 minutes later waiting for the unknown I had to find my own ride to the dealership. This is the worse service I experienced in this Dealership in the last 8 years. Never been left out with (0) communication. I did tell Ryan Knox that I was going to leave the feedback he deserved.

BUYER BEWARE. - SD

BUYER BEWARE...Brought my car in and was quoted nearly $700.00 for tire rod repair.($419.97 for labour!!) Took it to another mechanic was charged $70.00 and was told tire rods were fine, had a loose break pad. Saved myself over $600.00. Rude service, and lost all trust in this "Family run" business. NEVER AGAIN. ( AND was told I could not speak with the mechanic who worked on my car...just the receptionist...unheard of!! )

Been waiting 3 months and counting for my winter tire - crazyjoe102

Been waiting 3 months and counting for my winter tire kit! given 9 BOGUS ETA dates and counting! I'm so happy I trusted my family's safety this winter to FORD!NEVER AGAIN!

Excellent Service. - jim.g.

Excellent Service. Have been a regular customer for many years and have never been disappointed with the Service Dept. (have never dealt with Sales here). I highly recommend Bayfield Ford for service.

Brian Henry does not keep his word on promised items. - kjdelpino

Brian Henry does not keep his word on promised items. Does not answer texts and hangs up on you when called. All ok when buying vehicle after papers signed, no help to keep his word. First I brought a 2022 Hybrid Escape because of knock in engine, traded and lost money for Escape Titanium with the promise to provide cargo cover. Almost 9 months now still waiting. Always making excuses eg; on vacation, virus, no part, ordered, parts department will call me, nothing pans out and still no part. Refuses to return calls or text and hangs up when he realizes who is calling. Dealership seems great but salesman Brian Henry is not to be trusted to keep his word .

My family bought a new vehicle from Othmane Chhih in May - Kash Ram

My family bought a new vehicle from Othmane Chhih in May 2024. We are quite pleased with the interaction we had with him. Othmane was very patient and pleasant during the visits we had, to test drive, gather information, and satisfy our various requirements. I asked many detailed questions of Othmane and he replied to all of them in a clear, knowledgeable, honest, and trustworthy manner. The Keay dealership didn’t have the exact colour of vehicle we wanted already in stock, but Othmane was able to obtain it for us. I believe that we got a fair price for that vehicle as well as a fair price for the trade-in vehicle. I would buy from Othmane again in the future. We also had fruitful interactions with finance manager Adrian, on the extended warranty and prepaid maintenance. He was pleasant and accommodating of our needs. The Ford.ca website is an excellent tool for doing research on local vehicle inventory and it transparently posts PDFs of all the Window Sticker Sheets (which identify the VINs and list the exact specs and equipment fitted on each specific car, along with the MSRP). Other OEMs should emulate this level of transparency, in the absence of provincial govt requirements. The Keay website is transparent as well. It would benefit further from adding a search function, site map, and by listing the availability of dealer offered options such as rustproofing, undercoat, paint & fabric protection (which I also bought). It could also indicate OMVIC and CAMVAP membership up front, to reassure potential customers. My family appreciated that Keay posts the Window Sticker Sheet on each car in their lot. This is a transparent practice that I didn’t see too often at other OEM dealerships. OEM Ford doesn't provide full paper versions of the Owner's Manuals with each car but instead makes them available in electronic format alone (PDF at ford.ca, as well as in the car's dashboard system).

Service for a recall this morning, exceptional efficiency - Susan Tessier

Service for a recall this morning, exceptional efficiency and service; Ryan Lee was personable and honest…. will go back for service!!!

clayton & steve have been fantastic to deal over the last - Tom HOJ

clayton & steve have been fantastic to deal over the last year , professional and straight talk , and work with you as well when needed . their finance team is excellent and pleasant as well , which is always a added bonus ! thank you kennedy team and congratulations to the Nurse family - testimony of their leadership there ! to many more years and deals to come , highly recommended for trucks and cars. Tom HOJ

I am almost beyond words at how frustrated and - Rob Ramsden

I am almost beyond words at how frustrated and disappointed I am with my current service experience at Dixie Ford; a dealership I have worked with for years and will no longer be using. I say current because I am currently stuck at work with no car and no way to get home amid the largest snow storm of the year. I show up on Tuesday last week for a scheduled maintenance, vehicle report card and brake check. I mention that there is a problem with the back hatch has an alarm going off when being opened. They ensure they will look into it and that it would be covered by warranty. When I arrive to pick up my car a 5pm they tell me that it was just a sensor that needed to be wiped (a service they were more than happy to charge hundreds of dollars to Ford for on Warranty). Upon checking out assuming that the issue was fixed and all the service was completed and head out to my vehicle to find that all they did was the sensor and the issue was still present... nothing had been fixed. I went back into the service desk and asked if they had verified the problem was resolved and was asked to leave the vehicle overnight, having to source a work vehicle to get back to Toronto. All I had asked was that they plug in my vehicle for an hour so the battery voltage didn't drop to low and damage the battery. The next day I call in around noon to ask for an update to be told the technician is with my vehicle and they will give me call when it is done. I come back after being called at the end of the day after being called to pick up my car to find that the issue has not been fixed yet again... when I spoke with the foreman his response was "I don't believe you... show me" to which I went out and showed him the issue was still there at which point he said "OK, we will order the parts that the technician recommended"............... They had told me it was fixed when the technician had told them that a part needed to be replaced to resolve the issue. Salt on the wound and gas on the fire the battery was never topped up and as I drive away I get a Christmas tree of warning lights and alarms all over my dash for low voltage and cold battery and reduced performance to which the foreman has the arrogance to say "Yea, you really shouldn't let the battery get low... it's really bad for the car and can cause a whole array of issues"... not like I asked if it would be charged or I would take it home to charge it and was told by the service tech "Absolutely! it will be charged and I will make sure it is inside overnight!" Parked outside all night and never plugged in. Parts get ordered... waiting until the following week and I bring my car in on Wednesday for the repair, confirming that the vehicle will be repaired before the end of the day. Calling in at 2pm to confirm and told it will be ready and someone will call if there is an issue so I can arrange another vehicle if I need too. I call at 5:05; 20 minutes before I am done work for the day to a "Service is closed for the day" voice mail and a member of the sales team that said they will try and get a hold of someone to give me a call back. I am now stranded at work in Mississauga with no vehicle to get back to Downtown Toronto where I live (clearly communicated to multiple members of the service team including the service manager that I needed notice to get a work vehicle). I'm sitting here at 6pm with no car and no call back. I am beyond words... Worst dealer experience I have ever had... Not being able to identity a problem is one thing... sometimes things just don't work and are difficult to troubleshoot... this absolute joke of a service and customer service team, unfulfilled promises, non-existent communication and being left high and dry amid the largest snow storm of the year... unacceptable, unprofessional, embarrassing on a monumental scale.

I own a 2018 F150 ,before it was 3 years old the paint - kelkat137

I own a 2018 F150 ,before it was 3 years old the paint started peeling off the roof. Ford rep saw the problem that was 15 months ago still nothing done. James Braden is the worst dealership I’ve ever seen after my family bought 7 vehicles there. I will never buy from them again or another Ford if the parent company doesn’t do something and quick

Crap. - Chefiangreenwiggi z

Crap. Refused to fix my recall. They took my escape for the day only to tell me later that they won't do it.

Had Been looking for a used truck at a reasonable price - rob sanvido

Had Been looking for a used truck at a reasonable price and found it at Leslie motors. An hours drive from Guelph but worth a look. 1st time I booked a test drive that the dealership ( I looked at 2 others before coming to Leslie) didn't sell the truck the night before my drive (one was listed on Car gurus for 22 days). The Truck was there and ready for me to test. Rubber was worn but Curt said no problem we will replace with the same tires that originally came with the vehicle. I was impressed. After about a week of driving I noticed a grinding noise when at low rpms. Curt said no problem we'll book it in for a look , Flavia called me the next Day and we booked a day for them to have a look and it was fixed that day with new parts (not just WD40). My son bought his 2022 Ranger from Curt the same week. Overall the experience has been great and I wouldn't hesitate to send a friend their way. Curt, Flavia and Zach, thanks for a great experience so far...

My experience - Dave77

We went to this dealer to take a test drive and being pleased with this vehicle we purchased it. Our salesman Randy was very nice easy to talk to. The vehicle had a very little chip on the front window and they replaced it. Being close to the Christmas holidays Randy told us that with having to do a hundred something point check we would have to wait till Thursday of next week to have all the work done but that night called us to come get our car. The reason I believe was Randy was trying to get us into the car before Christmas good for him. The only thing I didn't like was the detailing of the car was not close to what I would have expected.

This is not a 5 star service. - DZ

This is not a 5 star service. I have been coming here for over 5 years. The service has gone downhill. I had a scheduled works package on my Lincoln. Could not take my car in so my 19 year daughter took it in. She waited 3 hours and was asked to authorize $$$ of unnecessary repairs like $$ cabin air filters and servicing wheel hubs. Any experienced manager would realize she is not the vehicle owner. Not an honest establishment anymore. Take your care elsewhere.

Best vehicle buying experience at a dealership! - DarthD

Best vehicle buying experience at a dealership! @Dan Murphy, you did a great job keeping me informed of my incoming truck. Really like the no pressure sales (Dan and Aaron). Thank you for all your patience with the many questions I had. Great recommendation on upgrading the tires to the KO2's. Highly recommend McDonnell Motors. P.S. love the new truck...

**Summary of Complaint to Downtown Auto Group** Robert - youcanreachrob

**Summary of Complaint to Downtown Auto Group** Robert VXXXXXXXXXe expresses deep dissatisfaction with the handling of a transmission issue in his 2022 Ford Transit 350 High Roof. After diagnosing a transmission valve body problem in August, he was told by Sacha at Downtown Ford that sourcing the necessary part would be difficult but safe to drive the van. This led to a transmission failure during Labor Day Weekend. Despite finding the part himself, delays in repair and poor communication followed. Promised completion dates were missed, and after several rental vehicles, the van was returned without proper testing, leading to another transmission failure while in use. Robert highlights a lack of thorough road testing and concerns over safety standards, supported by documentation from another dealership, Polito Ford. The ongoing issues have affected his business, which relies on the van, and he emphasizes the need for a prompt resolution and accountability from the Downtown Auto Group. He mentions that the mechanics' failure to properly repair the vehicle has jeopardized safety and his business's reputation. Robert plans to follow up with a phone call to discuss this issue further.

I came to Marigold after a very bad service experience at - Bryan

I came to Marigold after a very bad service experience at Fraser Ford. I came for service on my f150 (bought at Fraser) and I was pleased. Now I’m buying my new F150 from Marigold and the sales team has been exceptional so far. I may be trading my infinity for a Lincoln now as well. My impression is that the company culture is far better at Marigold than Fraser.

i have puchaced a new suv and anew f150 from this dealer - jtysick1

i have puchaced a new suv and anew f150 from this dealer in the past and after todys treatment at the deafer my next car truck or suv willbe bought at another oh yeah i am in the market now and was going to pickup my wife and come back to look at thier selection but i decided to go to a competitor to march ford