162 Ontario Ford Dealers

Incredible Service from Navin and his team! - Domenicottobre

Incredible Service from Navin and his team! My car always gets treated like it’s going to the spa when it comes here for service! Thank you! Domenic

traded my f150 on a used 23 wrx. - trucker891

traded my f150 on a used 23 wrx.Dominic was a very good salesman and treated me with respect. danielle in the finance dept was so nice.car wasnt detailed very well at all,so i blame the detail guys for that(so sad).i would deal there again.

From sales staff to managers and finance I have to say - dkfuller6

From sales staff to managers and finance I have to say the whole team was professional and helpful. Great group of people...

Saying I am dissatisfied is an understatement. - Mistreated

Saying I am dissatisfied is an understatement. Rude, disrespectful and very unprofessional. I have purchased three new vehicles from this dealership over the years and will never purchase another. The Dealership and their subcontractor ripped me off and didn't make any attempts to fix the problem. I have never been treated so poorly by any business as I have been treated by St. Thomas Ford Lincoln Sales Ltd. I will never purchase a Ford Vehicle again because of this experience.

I bought the Ford bronco sport 3 years ago. - jessica_campana

I bought the Ford bronco sport 3 years ago. Not only did I have a horrible time with the sales consultants, where they promised my car will have certain things making me sign, and then i didn't receive any of it. I have proof of conversations. The sales manager wouldn't let me back out to get the UPGRADES I wanted and told me he will fight me in court... what??? Since taking the car, I've repaired it multiple times a month for 3 years, the windshield cracked twice, the oil was leaking, coolant leaking, Bluetooth broken, radio doesn't work. Constant warning messages popping up, most recent a FAILURE TO SHIFT message came up and PUT MY CAR IN PARK WHILE DRIVING!!!! which blew my transmission, you think ford helps since this piece of xxxx car did it on its own... NOPE!!!! The dealership sucks, the car sucks...

Call to enquire about a $80 vehicle and the possibility - adventurer

Call to enquire about a $80 vehicle and the possibility of buying one that's already in the province. Zack told me I would need to put down a deposit before they would start looking. Phoned another dealership and they were happy to help without a deposit. Won't be buying from them or doing maintenance.

The worst Ford dealership in the whole GTA. - Lucas

The worst Ford dealership in the whole GTA. Service manager is completely incompetent. Technicians greedy, lazy, didn’t fix my car. I had to bring it back 3 times to have a noise in the suspension checked. And they forgot to install a part I had paid for. The sales managers act like your best friends until you buy a car then they ignore you and hide in their offices with the door closed There’s so many Ford dealers around Planet Ford that are so much better. For the time you waste waiting at Planet Ford you could drive somewhere else and save the days of back and forth driving for the same problem you just fixed. It’s worth it to try somewhere else. Planet Ford has has no customer service. Stay away!

I took my F150 in for a recall on the door actuator. - Emil Cybak

I took my F150 in for a recall on the door actuator. Job was completed on time and as a professional courtesy gesture the advisor Sepehr repaired my fob. Completely impressed with such outstanding service. Would definitely recommend.

I visited Donnelly Ford this morning, hoping to resolve a - Len Harris

I visited Donnelly Ford this morning, hoping to resolve a Ford recall notice I received. I've been a loyal customer for years, having purchased both a 2005 Mustang GT Convertible and a 2021 Escape from them, and I’ve always had positive experiences in the past. However, my recent visit was quite disappointing. I had previously taken my car into them for recalls in March. They managed to address some issues and mentioned that others were still pending. At that time, they provided me with a rental car for the day, which was much appreciated, especially given my reliance on my vehicle for work as a real estate agent. This morning’s visit was to address one of the pending recalls. Unfortunately, from the moment I interacted with the service representative, I felt disrespected and talked down to. This was surprising and upsetting, mainly because I had never experienced such treatment from them before. I also mentioned a vibration in the front end of my vehicle—an issue that had been fixed early in my ownership. I was told that new fluid had been added to the differential, but the service representative informed me that only a part had been replaced. Later, he suggested that perhaps the fluid needed changing due to the new part. When I inquired about coverage under my expensive extended warranty, I was told I might or might not be covered. If covered, the cost would be fully covered; if not, I would be responsible for the inspection and repair costs. The way this information was conveyed made me feel like I was just another annoying customer rather than a valued client. This visit has, unfortunately, changed my perception of Donnelly Ford. I’ve always recommended them and spoke highly of their dealership, but being treated with such disregard is disheartening. I hope they will address these issues and ensure all customers receive the respect and professionalism they deserve.

We purchased our 4 th. - Shelby

We purchased our 4 th. 'brand new' Ford Edge; top of the line Titanium 'Elite' in Jan of 2024. Very disappointed in this latest vehicle for many reasons. The other Edges were wonderful; trouble free vehicles;...not this one! After 2 weeks the rear hatch wouldn't open. the battery had to be replaced. the rear 'cross flow sensors; and the back up camera sensors have a mind of their own. We have had the car to the Ford dealer in St Catharines as we live there, 6 or 7 times this past spring and early summer. In regard to the sensors, no fault could be found. We have experimented on various parking lots and up againsy our own garage door. At 15 inches away from the door the sensors will alarm the driver; much too close. Our friends Cadillac SUV works at 4 feet and a friends Ford Fusion worked at 5 feet away. Notifying Eastgate Ford in regard to this important safety issue was a waste of time. The sales team and this Ford dealer basicly have, 'blown us off' each and every time ! A phone call to Ford 'Customer Relations' was also disappointing. They apologized for our problem but no attempt to resolve the problem was offered. Almost 11 months later things are still the same but I'm writing this post because we almost ran over a lady walking her dog last evening and coming close to backing out onto the side street as a car was approaching the previous evening. Of course, no sensors warned us . You should know that we are over cautious every time we back up because we can't rely on 'Ford Sensors'. Interesting also is that the top of the line Edge has no under hood insulation as they always did prior. Saving production costs will catch up to you ! The low volume sounding horn is a farce; something that one might have heard on a 1980 Toyota. The door entrance 'sill plate', reading 'Edge" doesn't light up as all 3 previous Ford Edges offered. The 2 L 'Turbocharged 4 Cyl. engine has plenty of torque and unfortunately, plenty of engine noise; in fact, way too much for a car of this price range. After purchasing the under hood insulation the engine noise from the engine bay is still very noisy. Two Ford dealerships tell us that all the new Fords have problems with the rear sensors not working properly; even their employees say the same. You would think that Ford can do better; I've proudly owned approx 30 Fords, Mercurys and T BIrds that were such a pleasure to drive;...'not this one' ! Be careful where you shop; some dealers care about their customers; this one doesn't ! 'So disappointed'. PS: Ed Learn Ford of St catharines have done their best but are also aware of problems with these later model Ford products.

On December 13th wanted to go look at a vehicle possibly - Judy

On December 13th wanted to go look at a vehicle possibly buy one. No parking. I asked a guy, sent me down all the way at the end, then I tried to call them, no answer. Tried it again and the girl tells me, oh nobody's in they're all busy. Real good service rather than take your name and number and have a sales guy call you back

I would not recommend buying from this dealer. - sw

I would not recommend buying from this dealer. I purchased a new F150 from there. It broke down within 3 weeks literally stranded on the side of the road . I was told I had to pay for my own towtruck to get it there and a rental can't be looked Into until a diagnosis is issued . but it was a next week . so your just on your own for something to drive and the towtruck fee . if you don't live close by just keep that in mind if your traveling to buy . truck had 2000km on it . undrivable

Extreme disappointment! - Steveblair

Extreme disappointment! They put my car through the car wash and ripped a piece of the door off and I was told to go through my insurance. I went for an oil change and had 6 on file from when I bought my car. They said that was never on file and couldn't find my bill of sale proving it. Removed my antenna and left it on my passengers seat when I went for the oil change. I called the service manager twice on consecutive days with no return call. I emailed the GM with the same result. I will be going to another ford dealership in town where customer service means something. Beware buyers!

Excelent service and the car was delivered on time. - lpolicciardi

Excelent service and the car was delivered on time. The staff is very polite and very friendly.

BUYER BEWARE. - SD

BUYER BEWARE...Brought my car in and was quoted nearly $700.00 for tire rod repair.($419.97 for labour!!) Took it to another mechanic was charged $70.00 and was told tire rods were fine, had a loose break pad. Saved myself over $600.00. Rude service, and lost all trust in this "Family run" business. NEVER AGAIN. ( AND was told I could not speak with the mechanic who worked on my car...just the receptionist...unheard of!! )

Been waiting 3 months and counting for my winter tire - crazyjoe102

Been waiting 3 months and counting for my winter tire kit! given 9 BOGUS ETA dates and counting! I'm so happy I trusted my family's safety this winter to FORD!NEVER AGAIN!

Excellent Service. - jim.g.

Excellent Service. Have been a regular customer for many years and have never been disappointed with the Service Dept. (have never dealt with Sales here). I highly recommend Bayfield Ford for service.

Brian Henry does not keep his word on promised items. - kjdelpino

Brian Henry does not keep his word on promised items. Does not answer texts and hangs up on you when called. All ok when buying vehicle after papers signed, no help to keep his word. First I brought a 2022 Hybrid Escape because of knock in engine, traded and lost money for Escape Titanium with the promise to provide cargo cover. Almost 9 months now still waiting. Always making excuses eg; on vacation, virus, no part, ordered, parts department will call me, nothing pans out and still no part. Refuses to return calls or text and hangs up when he realizes who is calling. Dealership seems great but salesman Brian Henry is not to be trusted to keep his word .

My family bought a new vehicle from Othmane Chhih in May - Kash Ram

My family bought a new vehicle from Othmane Chhih in May 2024. We are quite pleased with the interaction we had with him. Othmane was very patient and pleasant during the visits we had, to test drive, gather information, and satisfy our various requirements. I asked many detailed questions of Othmane and he replied to all of them in a clear, knowledgeable, honest, and trustworthy manner. The Keay dealership didn’t have the exact colour of vehicle we wanted already in stock, but Othmane was able to obtain it for us. I believe that we got a fair price for that vehicle as well as a fair price for the trade-in vehicle. I would buy from Othmane again in the future. We also had fruitful interactions with finance manager Adrian, on the extended warranty and prepaid maintenance. He was pleasant and accommodating of our needs. The Ford.ca website is an excellent tool for doing research on local vehicle inventory and it transparently posts PDFs of all the Window Sticker Sheets (which identify the VINs and list the exact specs and equipment fitted on each specific car, along with the MSRP). Other OEMs should emulate this level of transparency, in the absence of provincial govt requirements. The Keay website is transparent as well. It would benefit further from adding a search function, site map, and by listing the availability of dealer offered options such as rustproofing, undercoat, paint & fabric protection (which I also bought). It could also indicate OMVIC and CAMVAP membership up front, to reassure potential customers. My family appreciated that Keay posts the Window Sticker Sheet on each car in their lot. This is a transparent practice that I didn’t see too often at other OEM dealerships. OEM Ford doesn't provide full paper versions of the Owner's Manuals with each car but instead makes them available in electronic format alone (PDF at ford.ca, as well as in the car's dashboard system).

Service for a recall this morning, exceptional efficiency - Susan Tessier

Service for a recall this morning, exceptional efficiency and service; Ryan Lee was personable and honest…. will go back for service!!!

clayton & steve have been fantastic to deal over the last - Tom HOJ

clayton & steve have been fantastic to deal over the last year , professional and straight talk , and work with you as well when needed . their finance team is excellent and pleasant as well , which is always a added bonus ! thank you kennedy team and congratulations to the Nurse family - testimony of their leadership there ! to many more years and deals to come , highly recommended for trucks and cars. Tom HOJ

Worst car dealers. - Karandeep singh

Worst car dealers. Wasted my 3 month .ordered raptor 2022.after 3 month they called and said no. We can not fo it .Teresa ( finance manegar) very rude and screwed up my file and treated us with racial discrimination. Very disappointed Wasted 3 months No approach from their team and no apology I got the approval from different location within a weak .just because of our rase they did not served us properly. Called to talk to manegar ( Ted) never called or followed up

I own a 2018 F150 ,before it was 3 years old the paint - kelkat137

I own a 2018 F150 ,before it was 3 years old the paint started peeling off the roof. Ford rep saw the problem that was 15 months ago still nothing done. James Braden is the worst dealership I’ve ever seen after my family bought 7 vehicles there. I will never buy from them again or another Ford if the parent company doesn’t do something and quick

Crap. - Chefiangreenwiggi z

Crap. Refused to fix my recall. They took my escape for the day only to tell me later that they won't do it.

Had Been looking for a used truck at a reasonable price - rob sanvido

Had Been looking for a used truck at a reasonable price and found it at Leslie motors. An hours drive from Guelph but worth a look. 1st time I booked a test drive that the dealership ( I looked at 2 others before coming to Leslie) didn't sell the truck the night before my drive (one was listed on Car gurus for 22 days). The Truck was there and ready for me to test. Rubber was worn but Curt said no problem we will replace with the same tires that originally came with the vehicle. I was impressed. After about a week of driving I noticed a grinding noise when at low rpms. Curt said no problem we'll book it in for a look , Flavia called me the next Day and we booked a day for them to have a look and it was fixed that day with new parts (not just WD40). My son bought his 2022 Ranger from Curt the same week. Overall the experience has been great and I wouldn't hesitate to send a friend their way. Curt, Flavia and Zach, thanks for a great experience so far...

My experience - Dave77

We went to this dealer to take a test drive and being pleased with this vehicle we purchased it. Our salesman Randy was very nice easy to talk to. The vehicle had a very little chip on the front window and they replaced it. Being close to the Christmas holidays Randy told us that with having to do a hundred something point check we would have to wait till Thursday of next week to have all the work done but that night called us to come get our car. The reason I believe was Randy was trying to get us into the car before Christmas good for him. The only thing I didn't like was the detailing of the car was not close to what I would have expected.

This is not a 5 star service. - DZ

This is not a 5 star service. I have been coming here for over 5 years. The service has gone downhill. I had a scheduled works package on my Lincoln. Could not take my car in so my 19 year daughter took it in. She waited 3 hours and was asked to authorize $$$ of unnecessary repairs like $$ cabin air filters and servicing wheel hubs. Any experienced manager would realize she is not the vehicle owner. Not an honest establishment anymore. Take your care elsewhere.

Best vehicle buying experience at a dealership! - DarthD

Best vehicle buying experience at a dealership! @Dan Murphy, you did a great job keeping me informed of my incoming truck. Really like the no pressure sales (Dan and Aaron). Thank you for all your patience with the many questions I had. Great recommendation on upgrading the tires to the KO2's. Highly recommend McDonnell Motors. P.S. love the new truck...

**Summary of Complaint to Downtown Auto Group** Robert - youcanreachrob

**Summary of Complaint to Downtown Auto Group** Robert VXXXXXXXXXe expresses deep dissatisfaction with the handling of a transmission issue in his 2022 Ford Transit 350 High Roof. After diagnosing a transmission valve body problem in August, he was told by Sacha at Downtown Ford that sourcing the necessary part would be difficult but safe to drive the van. This led to a transmission failure during Labor Day Weekend. Despite finding the part himself, delays in repair and poor communication followed. Promised completion dates were missed, and after several rental vehicles, the van was returned without proper testing, leading to another transmission failure while in use. Robert highlights a lack of thorough road testing and concerns over safety standards, supported by documentation from another dealership, Polito Ford. The ongoing issues have affected his business, which relies on the van, and he emphasizes the need for a prompt resolution and accountability from the Downtown Auto Group. He mentions that the mechanics' failure to properly repair the vehicle has jeopardized safety and his business's reputation. Robert plans to follow up with a phone call to discuss this issue further.

i have puchaced a new suv and anew f150 from this dealer - jtysick1

i have puchaced a new suv and anew f150 from this dealer in the past and after todys treatment at the deafer my next car truck or suv willbe bought at another oh yeah i am in the market now and was going to pickup my wife and come back to look at thier selection but i decided to go to a competitor to march ford