BIG NO. - vkk
BIG NO. I want to warn people to avoid this dealership. If you're looking for a headache, this is the place to go. I wouldn’t even give them “1 STAR” if it weren’t mandatory to select at least one. I do not recommend this dealership to anyone.
I’ve been having an ongoing technical issue with my truck ( 60k mileage) ( under warranty)a. The problem is a noise and vibrations at highway speeds. I took my truck to this dealership hoping for resolution. Instead, I’ve been stuck with poor service, lack of communication, and zero follow-up. Initially, my truck was kept for the whole day. At the end of the day, I received a call saying they couldn’t replicate the noise and vibrations I had shown them. I immediately took the truck back on the highway, and guess what? The issue was still there.
I emailed the SERVICE MANAGER- ANTHONY RIZZARDO to address this, but I only got a response saying he could join me for a test drive. I requested an appointment, but I never heard back. I showed up in person, and was told that the shop foreman would come with me for a test drive. I agreed, and we scheduled a road test. The foreman confirmed the noise and vibrations. At least he acknowledged the problem.
When I came back a third time, they They had my truck for two days and all they did was take it for a road test. I was told they gathered data on the torque converter and would send it to their engineering team.
However, after several days, I received no updates. I contacted GM Canada and opened a case, hoping for a better solution. After two weeks of back-and-forth with both the dealership and GM Canada, I got no resolution. GM Canada told me they were still waiting for a response from the Service Manager. Then, GM Canada called me and asked to have my truck for further diagnosis. I agreed, asking when to drop it off. They told me to contact the dealership directly. I tried multiple times, only to get vague responses and no clear plan. GM Canada continued to follow up, asking when I would drop off the truck. I explained to them that the dealership had provided no concrete answers. GM Canada then advised me to show up directly at the dealership. They said they would email SERVICE MANAGER- ANTHONY, let him know I was coming, and prepare a loaner vehicle for me. When I showed up at the dealership, I was told that Anthony hadn’t received any email from GM Canada, and they were completely unprepared for my visit. I called GM Canada while I was still at the dealership, and they confirmed that emails had been sent with timelines, proving that the SERVICE MANAGER had lied. Anthony is the person who sends out feedback emails to customers after each service visit, but in my case, he clearly wasn’t following through. If he ever asks for feedback, I will certainly give him the honest review he deserves. After more discussions with GM Canada and the dealership, they told me they didn’t have any loaner vehicles available. At this point, the service advisor asked GM Canada what would happen if something went wrong while I continued driving the truck with the unresolved issue. They wanted to know who would be responsible — the dealership or GM Canada. This was their way of covering their ***, telling me to keep driving the truck until something happens. I drive 70 kilometers each way for work every day, and now I had to drop off my truck without a loaner vehicle.
There are plenty of good dealerships out there that care about their customers and prioritize customer satisfaction, but I am completely disappointed by the service I received here. The SERVICE MANAGER, ANTHONY, is unprofessional and needs customer satisfaction training. EVEN IF THIS DEALER OFFERED ME A FREE VEHICLE, I STILL WOULDN’T TAKE IT. That’s how frustrated I am. It has been 2 months Yet, my issue remains unresolved. I urge others to avoid Falls Chevy GM - Niagara Falls at all costs.
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