Disappointed with Our Purchase Experience at Falls - Mike
Disappointed with Our Purchase Experience at Falls Chevrolet Buick GMC
We recently purchased a 2024 Buick Envision from Falls Chevrolet Buick GMC and, unfortunately, our experience has left us questioning whether we would consider this dealership again for future purchases.
Several issues arose during and after the transaction that caused significant concern:
- The dealership added VIN Etching and a Vehicle Armor Nitrogen Road Hazard Warranty package to our Bill of Sale without our consent. These charges were only discovered when we received the final Bill of Sale at vehicle pickup. Even more troubling, the Bill of Sale indicated a date of consent that was six days prior to when any purchase decision had been made.
- There was an unexplained difference of approximately 175 kilometers between the vehicle's actual odometer reading at delivery and the mileage documented across all official paperwork—including the purchase agreement, extended warranty, and financing documents.
- The remaining balance from our previous lease was initially added to the new vehicle's Bill of Sale and taxed. While the lease balance was removed to be paid at time of delivery, the sales tax from that erroneous charge remained and was incorporated into the financed total—resulting in an inflated vehicle cost.
- Key services such as the vehicle warranty, XM Radio, and OnStar data were activated 10 days before we even picked up the vehicle. This reduced the duration of services we were expecting from the date of delivery.
These cumulative issues reflect a lack of transparency and care in the handling of our purchase. We brought these concerns to the dealership's attention, but the way they were addressed has left us disappointed and wary of engaging with them again in the future.
We hope others take this into account when considering where to purchase their next vehicle. Transparency and trust are essential—and unfortunately, we felt both were lacking in this recent experience.
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