19 Ontario Audi Dealers

I was very happy with the service provided. - Cathy.ovens

I was very happy with the service provided. I appreciated the video taken of the problem in my car. It was very informative.

Lisa was my representative and I couldn’t have been - Connorpmurphy

Lisa was my representative and I couldn’t have been happier with the level of service she provided. As someone who works in the customer service industry, she treated me exactly how I would treat someone and absolutely went above and beyond multiple times in the process of buying my new vehicle. I’d recommend her to anyone looking for a vehicle in the area any day.

Hi I wanted to make a note about my experience at Audi - Roxsters

Hi I wanted to make a note about my experience at Audi Midtown on purchasing a used vehicle from them and the experience from start to finish was Fantastic.. My first day was incredible as the sales consultant Pravin had the SUV outside as I arrived. The vehicle I was purchasing was a 2022 Macan which they had just taken in on trade When I saw the vehicle I knew it was the right choice. I bought that car on that evening and picked it on the next Tuesday Again thanks to Pravin the car is perfect in every way and thanks to the Audi team I am 100 % satisfied and next time if I choose another brand it will be Audi. Thanks Wayne

Daniel W is great! - llisitsky

Daniel W is great! He always keeps me up to date with what my car needs and the timeline! It’s nice to see a familiar face also when I come in with my Q3. The best service I have ever had with any of my cars. Thanks

Mark Lopez is very patient, professional and helpful. - helenlee8

Mark Lopez is very patient, professional and helpful. Will is also a very nice guy too. I will definitely recommend this dealership.

Do not ever bring your Audi for collision here. - audisucks

Do not ever bring your Audi for collision here. 3 months in still waiting They just blame insurance their tardiness

This dealership has had my family's car since June, - Adam

This dealership has had my family's car since June, awaiting a battery from Germany. They initially said a 5 week wait and now it is mid-October. They've provided no updates since the beginning of September, in which they said the part would be in that same month. Their customer service is nonexistent and emails for updates have gone ignored. It's one thing to wait months and months to have your car repaired, but even in the instance where there are things outside the dealership's control, their communication is abysmal and tarnishes the Audi brand. Headquarters have done absolutely nothing to resolve the issue, speed things along, or demand updates from the dealership. No loaner, no update when we were stranded in Toronto awaiting service (we live 2.5 hours away). There is nothing else I can do but post publicly about our family's experience because the positive reviews on here cannot be attributed to after-sales servicing.

I went to the Audi dealership today to buy parts for my - Mario

I went to the Audi dealership today to buy parts for my car and was helped by a parts advisor named Beck Curran. Unfortunately, my experience was very disappointing. The parts diagram on the computer wasn’t clear, which made it hard to find what I needed. After about ten minutes, she told me she couldn’t help me anymore because she didn’t have time. When I asked her to check parts for a few different VIN numbers, she said, “with all due respect, I don’t have all day for you.” I told her I wasn’t there to socialize — I just wanted to order the parts. After that, her attitude changed, and she helped me put together a list of parts worth about $1,000. But by that point, I was so stressed and unsure if we had the right parts that I decided to leave. I went to another place afterward and got everything I needed in about 15 minutes. There weren’t any other customers waiting when I was at the dealership, so I really don’t understand why I was treated that way. The service was terrible, and I’ll be getting my parts elsewhere from now on. I buy a lot of car parts and have never been treated like that before. I was polite and patient the entire time, so the attitude I got was completely unnecessary.

Dishonest and Untrustworthy Experience I would - joseph

Dishonest and Untrustworthy Experience I would strongly caution anyone from trusting this dealership. From the start, there were lots of promises but nothing ever materialized. Even after they acknowledged their mistake and claimed they would fix it, they never followed through. It’s been over two months, and despite repeated assurances, they simply weren’t interested in delivering what they promised. They kept asking me to “trust them,” but that trust was completely misplaced. The way they operate feels deceptive and careless, and it’s a real shame for a brand like Audi. And please — don’t reply with the usual “we’d love the chance to make it right” response. You already had more than enough time to do that, and you chose not to. This is without a doubt one of the worst Audi dealerships in the GTA, and buyers deserve to know before making the same mistake.

Very horrible experience with this dealership, from sales - dontshopataudi

Very horrible experience with this dealership, from sales to the body shop to the general manager. If you ever bought a vehicle from Michael Silverstone I would look into whether there is a carfax claim that was conveniently registered after the carfax proof was printed.

I spent days back and forth on a purchase of a certified - Shawn Gusz

I spent days back and forth on a purchase of a certified pre-owned 2021 Audi RSQ8 with 25K (a $127,000+HST Purchase). There was a notable miscommunication and the vehicle was not as described when I went to pick it up. The deal was dead and I was extremely frustrated due to the lost time. While this may sound like a negative review, what sets a dealer apart and gets them from 1 star to 5 is how they handle a bad situation. An unreputable dealer will simply brush you off and not be concerned about their reputation. Audi Niagara's management team got involved right away when they discovered my frustration and not only worked to fix their process and policies on how they handle issues like this in the future, but worked with me tirelessly to get the deal done, making the appropriate concessions on the vehicle to account for the initial experience. THIS is what sets a good dealer apart from a bad one, how they fix problems and address customers concerns. Any dealer can more or less be A+ most of the time, but when you get one that works hard to make sure they put every effort in to make a poor experience a good one, that's when a review like this becomes even more valuable and relevant. Excellent recovery to the team at Audi Niagara.

I started negotiating a deal asking for a price for my - Chris

I started negotiating a deal asking for a price for my trade with Kevin , days went by they said they were having trouble telling me a value for my car?? I called back and he told me they sold out to someone else...terrible service!

Terrible experience with Audi Hamilton. - JohnDoe93

Terrible experience with Audi Hamilton. From the sales person (Steve D) who completely avoided calls, emails, or any type of communication. The service provided even after requesting not to deal with that particular individual who was more interested in flaunting his 5 star customer service review posted and framed on his desk, and to taking phone calls about his side business...The GM was also no help and would not even show face when I came to pick up the vehicle. Overall the experience from Audi Hamilton left such a sour taste in my mouth, I would never even consider purchasing an Audi again let alone provide any sort of business to Audi Hamilton. One of the worst dealer experiences ever! I would and have encouraged others to leave or not even entertain Audi Hamilton and check out the other Audi dealers than to put up with being treated the way you get treated by Audi Hamilton. Audi Canada should be ashamed of the customer service provided by Audi Hamilton.

I had purchased a certified pre-owned A3 from Cameron - Rob

I had purchased a certified pre-owned A3 from Cameron (Salesperson) and Tammy (Finance manager) in 2023. At time of purchase they both confirmed I had 3 years of service included including 1 major and 2 minor. After 1 year, in 2024, I went for oil change (minor service) and Melanie the service associate also confirmed next year I'll have my major service included. But come 2025, Audi Durham blatantly refused to cover my service costs and asked me for payment! Talked to Jeff the service manager as well as reached out to Keith (sales manager) to resolve the issue but to no avail. Never buying again from them. If you do end up buying pls make sure to have everything in writing or maybe record them. They can turn on their words anytime and in my experience cannot be trusted.

On Friday June 27th, 2025, I drove my Audi A3 TDI to Audi - v.wboss

On Friday June 27th, 2025, I drove my Audi A3 TDI to Audi Windsor for a routine Oil Change and complimentary multi-point inspection. I enquired as to the cost of an oil change and was advised, that cost would be $319 plus tax, so a total cost of roughly $400. I was advised that all Audi dealerships operate individually. I spoke to the service consultant, that I have paid $285 for an oil change at Audi Brampton. I was also told, because my Audi A3 TDI has high mileage, the cost of an oil change is higher. my car is not in a state of poor condition, where it is unsafe for the road, yet as a Audi driver, the mileage on my vehicle has an impact on the cost of a routine oil change. At this point I advised the Service Consultant that I no longer want the oil change and to pull my vehicle out of the service bay. I also advised the Service Department, to delete my personal information from their system, as I will no longer, bring my car in for any type of servicing. I would rather have my car towed to Brampton Audi or driven there. The feeling that I had was that some dealerships prioritize profit over customer satisfaction.

I just picked up my 2019 A6 from Audi Brampton. - jacob

I just picked up my 2019 A6 from Audi Brampton. This is my 4th Audi, but first from this dealership. I loved the buying experience and the entire process! Alejandro was great and provided necessary advice and recommendation. Thank you to the entire team for the exceptional customer experience!!

I am writing to convey my utter disappointment and - DA

I am writing to convey my utter disappointment and frustration with the complete lack of accountability and customer appreciation demonstrated by your dealership throughout my recent experience with my Audi Kingston. What began as a simple piston slap inspection for a warranty recall—originally quoted as one hour of labour—somehow ballooned into three hours, with little to no justification. This, coupled with the identification of a potential major roller rocker issue which is a know failure point (as I was told by the service tech and from many online forms that Audi Canada does not want to own up to), already had me questioning the transparency of your service department and the integrity of your sales department as this should have been caught in the pre sales inspection. Not long after, my A7 suffered a catastrophic failure of the main wiring harness, when I went to take it to another shop for the original issue effectively rendering the vehicle inoperable. To add insult to injury, this occurred after I had already invested time and money The result? The estimated cost of repairs was over $40,000-65,000 for 1 month of use. I was left with a major financial loss after being forced to trade in the vehicle following only 840 kilometers of use. The sheer audacity of how this situation unfolded—combined with the dismissive attitude from both Audi Kingston and Audi Canada corporate—is beyond comprehension. To experience such a severe mechanical and electrical failure on a flagship model, with no ownership of responsibility from those representing the brand, is an embarrassment to what Audi Kingston claims to stand for. Audi promotes itself as a brand of precision, performance, and integrity. Yet my experience has revealed none of those qualities. Instead, I was met with indifference, poor communication, and a complete disregard for customer loyalty. Losing more then half of its value in less than a thousand kilometers and a month of ownership is not an “unfortunate circumstance”—it’s a failure of service, accountability, and basic ethics. I have been an Audi Kingston customer for quite a few years and have bought quite a few cars from them and have had some kind of issue with each sale. They are most likely going to reply “you should have bought the extended warranty” well I wanted to and mention that we could look at it when I picked the car up but it ended up being EOD and when I asked and was told that I had 90 days to get it. When I asked about it 2 weeks later as I wanted to get it and was told that they would get back to me with #’s. Then I brought the car in for the recall notice and was then told they can’t give me a warranty until I perform the repair $12-37,000. I am no longer an Audi customer and would suggest not to buy from here.

One of the worst dealerships around. - Q4-etron driver

One of the worst dealerships around. They charge $2.50 for windshield wiper fluid when it’s not asked for, as well as cabin fluid. The dealership notes that this part of their standard policy to charge these extras without telling customers. Don’t purchase or service your vehicle at this dealership.