19 Ontario Audi Dealers

Very welcoming and accommodating people within this - Silver

Very welcoming and accommodating people within this Dealership👍 - We drive from out of town - no other Company will touch my son’s Audi A5

Lisa was my representative and I couldn’t have been - Connorpmurphy

Lisa was my representative and I couldn’t have been happier with the level of service she provided. As someone who works in the customer service industry, she treated me exactly how I would treat someone and absolutely went above and beyond multiple times in the process of buying my new vehicle. I’d recommend her to anyone looking for a vehicle in the area any day.

Hi I wanted to make a note about my experience at Audi - Roxsters

Hi I wanted to make a note about my experience at Audi Midtown on purchasing a used vehicle from them and the experience from start to finish was Fantastic.. My first day was incredible as the sales consultant Pravin had the SUV outside as I arrived. The vehicle I was purchasing was a 2022 Macan which they had just taken in on trade When I saw the vehicle I knew it was the right choice. I bought that car on that evening and picked it on the next Tuesday Again thanks to Pravin the car is perfect in every way and thanks to the Audi team I am 100 % satisfied and next time if I choose another brand it will be Audi. Thanks Wayne

Service awesome especially when i told the problem of the - victopagulayan

Service awesome especially when i told the problem of the car they care right away even I wait for fews week to replace the parts But it’s worth it and thank you for service advisor Shaun he take everything for me.Definitely I recommend this Audi Vaughan location for service.

Mark Lopez is very patient, professional and helpful. - helenlee8

Mark Lopez is very patient, professional and helpful. Will is also a very nice guy too. I will definitely recommend this dealership.

Do not ever bring your Audi for collision here. - audisucks

Do not ever bring your Audi for collision here. 3 months in still waiting They just blame insurance their tardiness

Recently took my Q5 in for regular service - it had the - murray.depape

Recently took my Q5 in for regular service - it had the engine warning light on. I had a text telling my the exhaust clamps needed to be replaced.. I refused since I had them replaced recently. They then told me the car was ready. so when I picked it up they told me the engine light was on. I asked them if they checked it out as part of the regular general servicing. They said they only do this if requested by the owner at a charge of $ 205. Regardless of the outcome this charge would be applied. So they are willing to put a car back on the road with a warning light on. One would think that they would be interested in providing the complete service and possibly fix the things that triggered the engine light to begin with.

This dealership has had my family's car since June, - Adam

This dealership has had my family's car since June, awaiting a battery from Germany. They initially said a 5 week wait and now it is mid-October. They've provided no updates since the beginning of September, in which they said the part would be in that same month. Their customer service is nonexistent and emails for updates have gone ignored. It's one thing to wait months and months to have your car repaired, but even in the instance where there are things outside the dealership's control, their communication is abysmal and tarnishes the Audi brand. Headquarters have done absolutely nothing to resolve the issue, speed things along, or demand updates from the dealership. No loaner, no update when we were stranded in Toronto awaiting service (we live 2.5 hours away). There is nothing else I can do but post publicly about our family's experience because the positive reviews on here cannot be attributed to after-sales servicing.

Dishonest underhanded did not honor my purchase - Sterlingtech

Dishonest underhanded did not honor my purchase agreement. They tried canceling it and giving me back the money and after 2 weeks of being completely ignored by their entire staff I had no choice but to hire a lawyer and finally Chris Lang replied saying he was too busy. They don't respect people's time. They don't have respect for themselves to behave in such a dishonorable disgusting manner. It's all about money. No attention to customer care or integrity

Very horrible experience with this dealership, from sales - dontshopataudi

Very horrible experience with this dealership, from sales to the body shop to the general manager. If you ever bought a vehicle from Michael Silverstone I would look into whether there is a carfax claim that was conveniently registered after the carfax proof was printed.

I spent days back and forth on a purchase of a certified - Shawn Gusz

I spent days back and forth on a purchase of a certified pre-owned 2021 Audi RSQ8 with 25K (a $127,000+HST Purchase). There was a notable miscommunication and the vehicle was not as described when I went to pick it up. The deal was dead and I was extremely frustrated due to the lost time. While this may sound like a negative review, what sets a dealer apart and gets them from 1 star to 5 is how they handle a bad situation. An unreputable dealer will simply brush you off and not be concerned about their reputation. Audi Niagara's management team got involved right away when they discovered my frustration and not only worked to fix their process and policies on how they handle issues like this in the future, but worked with me tirelessly to get the deal done, making the appropriate concessions on the vehicle to account for the initial experience. THIS is what sets a good dealer apart from a bad one, how they fix problems and address customers concerns. Any dealer can more or less be A+ most of the time, but when you get one that works hard to make sure they put every effort in to make a poor experience a good one, that's when a review like this becomes even more valuable and relevant. Excellent recovery to the team at Audi Niagara.

Audi does not replace defective parts that are under full - storminne

Audi does not replace defective parts that are under full warranty. I have a 2023 Audi A4 with 60,000km on it. My local garage was trying to top up the coolant level and when they unscrewed the coolant reservoir cap it came apart in the mechanic’s hand. The springs inside the cap flew out and it would not go back together. I took the cap pieces to Pfaff Audi Newmarket where I had purchased the car. Their service tech Dave Psotka, agreed that the coolant cap was not considered to be a wear part and should be covered under warranty. He consulted with his service manager and said I should purchase a new cap at the time ($144) and he would submit a warranty claim for me. After one month and two visits back to the dealer, Dave told me that Audi Canada said they would not reimburse me for the defective part because the car was not being serviced by the dealer. He gave me the number for Audi Canada to call. I talked to Audi Canada, gave them the details of my claim and they said they would review it. After a week, the agent called me back and said that because the car was not being serviced by the Audi dealer, the warranty did not cover the defective coolant cap. He could not tell me where in the Audi Warranty contract it says that defective parts are only covered if an Audi mechanic services the car. That is because there is no such exclusion in the warranty. For $144 it is not worth taking it to court. But it has left me with a very bad impression of Audi Canada and Pfaff Audi Newmarket. I will not be purchasing another Audi in the future.

Terrible experience with Audi Hamilton. - JohnDoe93

Terrible experience with Audi Hamilton. From the sales person (Steve D) who completely avoided calls, emails, or any type of communication. The service provided even after requesting not to deal with that particular individual who was more interested in flaunting his 5 star customer service review posted and framed on his desk, and to taking phone calls about his side business...The GM was also no help and would not even show face when I came to pick up the vehicle. Overall the experience from Audi Hamilton left such a sour taste in my mouth, I would never even consider purchasing an Audi again let alone provide any sort of business to Audi Hamilton. One of the worst dealer experiences ever! I would and have encouraged others to leave or not even entertain Audi Hamilton and check out the other Audi dealers than to put up with being treated the way you get treated by Audi Hamilton. Audi Canada should be ashamed of the customer service provided by Audi Hamilton.

I had purchased a certified pre-owned A3 from Cameron - Rob

I had purchased a certified pre-owned A3 from Cameron (Salesperson) and Tammy (Finance manager) in 2023. At time of purchase they both confirmed I had 3 years of service included including 1 major and 2 minor. After 1 year, in 2024, I went for oil change (minor service) and Melanie the service associate also confirmed next year I'll have my major service included. But come 2025, Audi Durham blatantly refused to cover my service costs and asked me for payment! Talked to Jeff the service manager as well as reached out to Keith (sales manager) to resolve the issue but to no avail. Never buying again from them. If you do end up buying pls make sure to have everything in writing or maybe record them. They can turn on their words anytime and in my experience cannot be trusted.

On Friday June 27th, 2025, I drove my Audi A3 TDI to Audi - v.wboss

On Friday June 27th, 2025, I drove my Audi A3 TDI to Audi Windsor for a routine Oil Change and complimentary multi-point inspection. I enquired as to the cost of an oil change and was advised, that cost would be $319 plus tax, so a total cost of roughly $400. I was advised that all Audi dealerships operate individually. I spoke to the service consultant, that I have paid $285 for an oil change at Audi Brampton. I was also told, because my Audi A3 TDI has high mileage, the cost of an oil change is higher. my car is not in a state of poor condition, where it is unsafe for the road, yet as a Audi driver, the mileage on my vehicle has an impact on the cost of a routine oil change. At this point I advised the Service Consultant that I no longer want the oil change and to pull my vehicle out of the service bay. I also advised the Service Department, to delete my personal information from their system, as I will no longer, bring my car in for any type of servicing. I would rather have my car towed to Brampton Audi or driven there. The feeling that I had was that some dealerships prioritize profit over customer satisfaction.

I just picked up my 2019 A6 from Audi Brampton. - jacob

I just picked up my 2019 A6 from Audi Brampton. This is my 4th Audi, but first from this dealership. I loved the buying experience and the entire process! Alejandro was great and provided necessary advice and recommendation. Thank you to the entire team for the exceptional customer experience!!

One of the worst dealerships around. - Q4-etron driver

One of the worst dealerships around. They charge $2.50 for windshield wiper fluid when it’s not asked for, as well as cabin fluid. The dealership notes that this part of their standard policy to charge these extras without telling customers. Don’t purchase or service your vehicle at this dealership.