19 Ontario Audi Dealers

Geoff is always efficient, informative, honest and kind. - OERISKON

Geoff is always efficient, informative, honest and kind. The experience and service was excellent and outstanding.

Lisa Sui (Salesrep) and Jeremiah Gojmerac (Used Car - stephanieantonucci22

Lisa Sui (Salesrep) and Jeremiah Gojmerac (Used Car Manager) exceeded all expectations! They were helpful, friendly, and highly knowledgeable. We are thrilled with our car purchase and highly recommend Audi Kitchener- Waterloo to future buyers!

I leased my first Q3 from Audi Midtown Toronto in 2018, - garvic57

I leased my first Q3 from Audi Midtown Toronto in 2018, I've been very satisfied with the car as well as all the experience with all the staff including the service department, as a result I just went back returned my old car and leased a new 2024 Q3, the salesman Mr. Pravin Rajagopal, was very clear and really took his time to explain all the transaction details and made me feel really comfortable during the whole process, at delivery time he demonstrated his full knowledge about all the features of my new beautiful car. It indeed has been a very pleasant experience. Victor Garcia

There’s only one word to describe the staff at Pfaff - Cristina

There’s only one word to describe the staff at Pfaff “Amazing” The new management in service is really dialed in.

picked up my new car yesterday - great service from Raj, - Benjamin

picked up my new car yesterday - great service from Raj, Michelle and the team! Overall great experience.

I recently had a very disappointing experience with Audi - Connie L.

I recently had a very disappointing experience with Audi Uptown’s service department. I brought my 2022 Audi Q5 for a check on Friday due to a low tire pressure warning. The service advisor, Wendy SIN, claimed additional repairs were necessary, totalling $2,120, which included: Brake pads: $1,100 Wheel alignment: $900 Tire repair (patch tire): $120 My extended warranty allegedly did not cover these repairs, even though my car had just completed its annual maintenance in June this year. These prices seemed highly unreasonable, especially since my car had recently undergone annual maintenance in June. I was shocked by the estimate and called to stop the repairs. However, Wendy informed me that the work had already started, and I would need to pay part of the cost regardless. During my Saturday visit, Wendy inaccurately recorded that I had damaged my car, which is untrue. I emailed Wendy and her manager to prove this claim and correct this record but have not received a response. Wendy later displayed two pictures of the replaced parts, claiming they were abnormal, yet provided no evidence to support the damage claim. When I picked up my car on Monday, I discovered discrepancies in my service record. Wendy had noted that I had damaged my car, which was false. Wendy had also added a note to page 1 of the service form without my knowledge or consent. When I asked her about it, she pointed to my signature on page 2, implying I had authorized it—which felt very misleading and unethical. Additionally, when I questioned why the repairs weren’t covered under my extended warranty, Wendy claimed she needed time to “study” the warranty. I waited for over an hour at the shop, only to be told I’d been given a discount after she discussed it with her manager. Ultimately, I was charged $1,780 despite not receiving a proper breakdown of why my warranty did not cover the repairs. However, I didn’t want a discount — I wanted a clear explanation of why these repairs were necessary and not covered. To make matters worse, Wendy later admitted that the team shares bonuses or commissions on repairs. However, there is no visible sign disclosing this, which I believe is required under the Consumer Protection Act. This whole experience felt like a trap. I regret not checking the reviews earlier and strongly advise anyone going to Audi Uptown to be cautious. Ask for clear documentation and detailed cost estimates in writing, and ensure you fully understand the work before authorizing anything.

Reggie was of great assistance and was very knowledgable. - C Kelly

Reggie was of great assistance and was very knowledgable. We highly recommend him! Great dealership and conveniently located.

THE MOST PATHETIC EXPERIENCE TO DEAL WITH SALES PERSON - khurramaziz

THE MOST PATHETIC EXPERIENCE TO DEAL WITH SALES PERSON "AYLA" @ Audi Mississauga. I happened to buy an Audi Q5 from this dealership and I must have to say that what an unprofessional place is this , starting from the sales person Ayla who didn’t fulfil her commitment in finalizing the deal by misrepresenting the price in full saying the price was decreased which was not true . All the kios happened right after I paid the deposit and on the day of vehicle pick up , In the morning my wife confirmed with them if everything is done and we are good to pick the car as I had to come all the way from Niagara Falls and Ayla confirmed everything and gave us a go ahead also I had booked for a shuttle pick up from a certain point and it was confirmed by the salesperson as well ! First the shuttle did not show up as promised and when I was half an hour away from my appointment time I got a call from Ayla to not come today as they needed to change one of the rear light.i mean I live in Niagara and came all the way to pick up the car after confirming everything with the dealership several times I don’t understand why they couldn’t check or replace the light earlier. I had to take Uber to go to the dealership's screen shot of the message attached from Ayla. Upon reaching the dealership she asked me to come back tomorrow to put the rear light as it is a safety issue. I pick up the car and drove back as soon as I hit the Highway car on the left front started making noise, the following day I addressed 4 issues with the service department: 1- only one key fob is working, 2- Front end of the car making horrible noises. 3-Broken Rear light 4-Break seems Loose Right off the bad service manager said breaks should be fine and took the keys from me, about an hour after he brought me the key back and said everything is fine and no noise coming from the front end, I insist him to please test drive the car over 80Km and assec the car, which he did and came back and said "Oh unfortunately I need to change the tires on the car since it not a safety issue we are not responsible for this. I approached highly unprofessional sales person Ayla again and she totally declined to help me as it is not the sales issues and it is service and as far as they have done safety on the car she is not responsible for any after sales service. best comment from her "It's an old car and I should expect some repairs", My question to her is why are they selling old cars if they can't do proper safety check on it they should salvage the old cars rather than ripping off people. I\n result I have to spend almost $2000.00 to properly get the safety done on the car. Anyone who wants more detail on this issue can call me directly @ 647-771-1746, I will be escalating this issue to Audi Corporate and will be taking legal action also. Thanks

I've been a car owner for more than fifty years. - paul.dennis

I've been a car owner for more than fifty years. I can say unequivocally, that the best experience I've encountered in a service department, occurred at the Queensway dealership. In particular, Linda Shamana was instrumental in coordinating the service. Linda is extremely knowledgeable, courteous, and her ability to communicate is beyond reproach. It was a please dealing with Linda and her colleagues and Queensway Audi. Paul Dennis

Very horrible experience with this dealership, from sales - dontshopataudi

Very horrible experience with this dealership, from sales to the body shop to the general manager. If you ever bought a vehicle from Michael Silverstone I would look into whether there is a carfax claim that was conveniently registered after the carfax proof was printed.

I spent days back and forth on a purchase of a certified - Shawn Gusz

I spent days back and forth on a purchase of a certified pre-owned 2021 Audi RSQ8 with 25K (a $127,000+HST Purchase). There was a notable miscommunication and the vehicle was not as described when I went to pick it up. The deal was dead and I was extremely frustrated due to the lost time. While this may sound like a negative review, what sets a dealer apart and gets them from 1 star to 5 is how they handle a bad situation. An unreputable dealer will simply brush you off and not be concerned about their reputation. Audi Niagara's management team got involved right away when they discovered my frustration and not only worked to fix their process and policies on how they handle issues like this in the future, but worked with me tirelessly to get the deal done, making the appropriate concessions on the vehicle to account for the initial experience. THIS is what sets a good dealer apart from a bad one, how they fix problems and address customers concerns. Any dealer can more or less be A+ most of the time, but when you get one that works hard to make sure they put every effort in to make a poor experience a good one, that's when a review like this becomes even more valuable and relevant. Excellent recovery to the team at Audi Niagara.

Had the best service on my Q3 to fix a rear window wiper - 4lyndi

Had the best service on my Q3 to fix a rear window wiper system that had fallen off.

Terrible experience with Audi Hamilton. - JohnDoe93

Terrible experience with Audi Hamilton. From the sales person (Steve D) who completely avoided calls, emails, or any type of communication. The service provided even after requesting not to deal with that particular individual who was more interested in flaunting his 5 star customer service review posted and framed on his desk, and to taking phone calls about his side business...The GM was also no help and would not even show face when I came to pick up the vehicle. Overall the experience from Audi Hamilton left such a sour taste in my mouth, I would never even consider purchasing an Audi again let alone provide any sort of business to Audi Hamilton. One of the worst dealer experiences ever! I would and have encouraged others to leave or not even entertain Audi Hamilton and check out the other Audi dealers than to put up with being treated the way you get treated by Audi Hamilton. Audi Canada should be ashamed of the customer service provided by Audi Hamilton.

The worse experience I ever have from this dealership. - Delwar Hossain

The worse experience I ever have from this dealership. The sales person ( Fred Li), The Certified Pre-Owned Sales manager ( Andrew Mccaughley) the most obnoxious people I ever met. I bought a Pre-Owned 2022 A3 from them for my daughter, and they refused to install winter tire which is on Rims before I pick up the car without charge. When I spend $40000 for a car, I think it was not too much to ask. The sales manager tried to avoid me even after I mentioned that I was waiting for him to talk. They wanted me to lie in my google reviews to show the five star. The sales guy ( Fred Li) walk way from us when we were picking up the car because I pointed out some issue in the car and raise my concern. Then the 2nd guy who came to walk around the car at the time of pickup, I think his name was Christian or something, even does not know that all car come with tire changing tool by default and he is a sales person he claimed. I ask him about the tool kit as I did not see that in the trunk, he said to me that all sedan after 2012, does not come with any tools anymore. I was surprise and call my friend who has Audi and we laughed. So I went to check my self the demo car in the showroom and there it is. So I check my car again it was sort of hidden under the spare tire. And this sales guy does not even know that. I question the integrity and qualification of this guy to be a sales person. This people are so ignorant and unprofessional I WOULD SUGGEST ANYONE WHO READ THIS, DO NOT VISIT THIS DEALER AT ALL. if the sales person does not know that tool kit is part of the car by default, and lie about it by saying it does not come anymore with the car, I do know how much else they lie to you. But I have to say the Finance Manager ( Tammy Wood) was very co-operative and helpful. The car has half tank gas when we were picking up, I ask and the sales person said that the only provide full tank gas if it is a new car. I laughed at myself. I picked up the car from those roadside use car dealership, they even provide full tank. I was so upset and did not wanted to argue further so ignored it. People, watch out for this sales manager and sales guy, even you visit this dealer after reading this. I WOULD NOT RECOMENT ANYONE NOR I WILL VISIT THIS DEALER FOR ANYTING AT ALL. THEY ARE FULL OF FOOLS.

Great salespeople who care! - Kennedy

Great salespeople who care! After driving my vehicle for a couple months, the vehicle had a problem. Service employees provided a great experience. Communicated in real-time regarding the issue(s) required to rectify my concern to get me back on the road. Will refer friends and return in the future.

I just picked up my 2019 A6 from Audi Brampton. - jacob

I just picked up my 2019 A6 from Audi Brampton. This is my 4th Audi, but first from this dealership. I loved the buying experience and the entire process! Alejandro was great and provided necessary advice and recommendation. Thank you to the entire team for the exceptional customer experience!!