I recently purchased a pre-owned Mercedes-Benz GLE 63S - Jayden
I recently purchased a pre-owned Mercedes-Benz GLE 63S from Audi Oakville and, unfortunately, my experience has been deeply disappointing due to serious safety concerns and poor post-sale support.
During my initial test drive, I asked the salesperson whether the brakes would be addressed as part of the certification. My question was not directly answered. When I returned a week later to pick up the vehicle, I asked again and received another vague response, being told that "service and sales work independently" and that any required work would have already been completed. Still, I received no clear confirmation about the brakes.
Shortly after taking delivery, I had the vehicle independently inspected by my trusted mechanic in Barrie. He found severe corrosion on the brake rotors, describing them as among the worst he had ever seen. He explained that the condition of the brakes should have rendered the vehicle unfit for certification. He also identified leaks in both the coolant and oil lines. I took photographs of the issues and obtained a detailed inspection report.
I immediately contacted Audi Oakville and spoke to Sales Manager Shaun Gulley. Unfortunately, he was dismissive and passive-aggressive. Despite having photos and documentation, he insisted that the vehicle be brought to Oakville for their own inspection. I complied and drove nearly two hours for the appointment.
When I arrived for the scheduled inspection, no one at the dealership was aware of my visit, and I was initially told by service staff that they do not service non-Audi vehicles. Shaun was not present and had failed to inform his team. Eventually, Service Manager Mike Corbett took the vehicle in, but his approach felt confrontational, asking me to point out the issues as if to test my credibility. Despite having all necessary documentation, I was made to feel as though I had to prove the issues myself.
Thankfully, a service technician named Tivador stepped in and provided a much-needed sense of professionalism and integrity. He examined the photos and vehicle and confirmed that the brakes were severely corroded and should never have passed a safety inspection. He was the only person who apologized sincerely and assured me that he would do his best to make things right.
Eventually, I was offered the option to have repairs done either at Mercedes-Benz Barrie or return again to Oakville. Given the circumstances, this felt unnecessary—especially considering I had already provided ample evidence. Ultimately, I spent over three hours at the dealership and was sent home in a rental vehicle because the brake calipers were seized and parts were not immediately available.
While the front brakes were eventually addressed, the rear brakes (which are also near the end of their lifespan) and the coolant/oil leaks were not. This is deeply concerning, especially given that the vehicle was sold to me as "certified."
In summary, my experience with Audi Oakville has been extremely frustrating. Selling a vehicle in this condition is unacceptable, and the lack of accountability from management only made matters worse. I cannot recommend purchasing a vehicle from this dealership without conducting an independent inspection first. The only positive aspect of this entire process was the honesty and professionalism shown by Tivador—his integrity stood out in an otherwise troubling situation.
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