21 Ontario Acura Dealers

I bought my first Acura (a TLX) in 2022. - WenA

I bought my first Acura (a TLX) in 2022. Kevin Campbell was my salesperson, and he was great! He continues to check-in with me, asking how the car is, asking if all is ok and whether or not I'm still happy with it. It isn't a sales call or pitch, he's just a good salesperson who wants to ensure all is well and the car is still meeting my expectations. I've also had really good experiences with the service staff at Acura of Barrie, they're all great. I do also want to share just how incredible my Acura TLX is.... During the most recent US Thanksgiving/Black Friday holiday weekend, we were visiting Erie, PA, when they had record lake-effect snowfall in one day alone (almost 2ft) AND the snow just kept coming! My TLX AWD (and with snow tires), was literally like a tank! It easily sailed through feet (NOT cm's) of snow like it was nothing. We decided to leave on the Sat and head home, because the forecast was calling for it to continue snowing for several days. The car was absolutley solid through the drive of relentless lake-effect snowfall, and a completely snow covered hwy. I've had many different brands of vehicles over the past 40yrs, and never really favoured one over another, but I can say that I'm now a fan of the Acura brand; it has proven to deliver safe and reliable transportation. I would highly recommend this dealership and their staff!

My wife and I recently purchased two brand new Acura - emilyjbain

My wife and I recently purchased two brand new Acura Integras. We had the pleasure of working with Xavier Williams. My wife and I appreciated his patience, knowledge and professionalism throughout the process. He always made himself available to address all of our questions and concerns from start to end. We were very grateful for his friendly demeanour when working with us. We would highly recommend Xavier to anyone else looking to purchase an Acura in the future.

Think twice if buying an Acura as service here has gone - unhappy

Think twice if buying an Acura as service here has gone massively downhill post COVID - perhaps due to ownership change (?) - and you'll be living with that. One example - Service appointments cannot be booked without being re-directed to a call centre in Asia so if you call to book first thing in the morning maybe you get a call back at dinner from someone who has language challenges and is not familiar with the concept of snow tires. Not sure why they outsourced an Ottawa job to Asia to save a few dollars given decline in service quality. Another example - you may find they do not complete service work on time as promised or will reschedule your appointment to another day at the last minute - not great if you are juggling work / family schedules. Another example - New staff at service desk just not familiar with car mechanics and tell you things that are incomplete or plain wrong - you can't rely on what they say and you may wind up paying twice for re-work or re-diagnosis (1 hour labour minimum or $179 I think to check out a noise fyi) as they don't provide any credit for their own errors. I love my MDX but unfortunately my next vehicle will not be an Acura

For the service center, Patrick Rodriguez is not just - DX

For the service center, Patrick Rodriguez is not just amazing, but he is phenomenal! Right after the valet immediately helped me with signing me in, Patrick took over and was courteous, professional, knowledgeable and efficient. Super friendly guy; the kind you want to go have a beer with! Also the oil change was in great time, especially considering it was a busy day, and the car was washed which was a nice touch. The customer waiting area was also well set up, with snacks and refreshments. Hats off to the whole team at Acura Thornhill for superb customer service and with a friendly smile to make the day! (Demetrius)

Horrible parts department. - bennet0629

Horrible parts department.. staffs seems not have a clue what parts the client needs and ordered the wrong parts. Never called when parts arrived even though they said they will. Told the client twice to come back next day and guess what, parts are not even here!! I have been back 3 times and I still haven't able to pick up my plastic parts. So ridiculous

We have dealt with Sal and Ali before and continue to - scarlet4ever

We have dealt with Sal and Ali before and continue to be happy with our most recent experience. This time we had the opportunity to meet and work with Anthony. He was great! He was thorough and patient with all our questions and concerns. Thank you, Anthony.

Unprofessional, untrustworthy, dishonest, and a complete - Bibi

Unprofessional, untrustworthy, dishonest, and a complete waste of time. Avoid this dealership at all costs!

Despite the 6 month wait for my car the dealership, - Oconnor4

Despite the 6 month wait for my car the dealership, particularly Tara Li, constantly kept me updated on the delivery status.

Its great when you buy a car but later the communication - Leo

Its great when you buy a car but later the communication has been poor in terms of promising to deliver on the agreement.

Working Ryan Kelly to purchase our MDX was a pleasure. - jankegogogo

Working Ryan Kelly to purchase our MDX was a pleasure. Ryan is a true professional who listens to your requests and fulfills them.

I purchased a vehicle from Policaro Acura. - yyzuuuu

I purchased a vehicle from Policaro Acura. I would like to thank Jon Michael Quiro for the wonderful, friendly informative service that he provided me. I would highly recommend anyone to buy a car from Policaro Acura. Thanks a lot. Gideon

The customer service at acura of hamilton was AMAZING. - carbuyer11

The customer service at acura of hamilton was AMAZING. The staff was fantastic and a real joy to deal with!

Service is great, Gerri really knows her stuff! - greendiane513

Service is great, Gerri really knows her stuff! You need to clone her because one of her just isn’t enough! I would highly recommend Acura on Brant.

It is with great pleasure to write this review about my... - Robert

It is with great pleasure to write this review about my recent experience with Sterne Acura. I was dealing with Alex for the entirety of my car search, from finding the right car to the final purchase. All correspondence was extremely knowledgeable, time sensitive, and specific to my needs. Working with Alex was like having a personal realtor but for a car purchase. I was looking into the potential of buying a new Acura and within a week, from what Alex learned about my specifications, he found the perfect car for me. Taking the time to come on here and write a review is the least I could do. Negotiations were seamless and comfortable, I feel like I could not have received a better price elsewhere. There was no feelings of 'did I pay the right price?", or "could I have gotten a better deal?". As soon as Alex heard about my now new car, he contacted me right away and told me what had just come in to the dealership. Nothing but 5 stars for this dealership and service

Have nothing but good things to say about our experience... - dlfedak64

Have nothing but good things to say about our experience buying a used vehicle at Performance Acura. Sales Manager Stacey Ames was a treat to work with, as was our Sales Person Joe Balsom. Both were friendly, knowledgeable and answered all our questions. The vehicle was as described - even its minor flaws were brought to our attention. When there was a question about the oil life (after we had brought the car home), Stacey covered the cost of the oil change. On pick-up day, I even received a bouquet of flowers for Mother's Day - along with my 2014 Mustang GT convertible! I would recommend this dealership based on our experience.

I bought an Acura Platinum Elite from this dealership. - Shamyla

I bought an Acura Platinum Elite from this dealership. The vehicle has an issue with the windscreen. The windscreen is distorted and blur which is a huge safety issue and extremely risky. I have not been able to use the car properly since delivery and going through extreme inconvenience and mental distress. The staff and the GM (Saj) while acknowledging the problem that the problem exists, promised to provide me with the replacement car, have not provided that and now even stopped taking my calls, and fail to call back on promises. They have not provided me with any solution to this problem. It seems that they have shaken hands after closing the deal, and do not feel bothered to take care of the customer. Very disappointed of this service. The attitude of the dealership staff has changed right after the car is out of the dealership, and they do not bother about the problem I am having with the vehicle. I have paid and am paying the top dollar to have a safe and luxury vehicle. Whereas the vehicle that has been provided has a faulty and blurry wind screen, thus having a safety issue and risk of accident. They promised to provide me with a replacement vehicle by 6th of September, and when called, no body attended my phone call, the GM did not call back to the call made to him in the morning, I called again in the afternoon, and had to convince the operator/receptionist that I need to talk to him, whereas she was stalling and pushing me to call back later, eventually I spoke with the GM, and he promised to call me back with the solution at 5:00 PM, which he again failed. This is extremely poor service by a luxury vehicle dealership, and I am extremely dissatisfied. I want the vehicle returned or replaced, or a solution be provided for this issue, and in the mean time a replacement comparable vehicle is provided to me.

Great service - jvanderzyde

Always straight forward and honest. I have had these guys service my vehicles for over 10 years, and they always try to do a good honest job.

Disappointed with Service Dept. - mjaffer53

Disappointed with Service Dept. I own a vehicle with Catalina Blue paint that has an extended warranty from Acura due to paint peeling from factory workmanship issues. Previously I had a warranty claim for the same issue processed through Maple Acura and everything went smooth enough (kind of). Fast forward a couple of years, I just noticed paint peeling in a different spot so I took it to Maple Acura again a couple of weeks ago, Filipa took pictures of the issue and Rajiv later confirmed it would be covered by the warranty. Considering I had received courtesy loaner vehicles from them before for the exact same issue covered by warranty, I was surprised to hear that I would not be provided with one this time due to policy changes. I was told that if I needed a vehicle, I’d have to pay for a rental – which I was not happy with considering this was a warranty claim and not my fault, but I agreed to pay for one as I really needed a vehicle for work purposes. The appointment was today, 4th June 2024 @ 9am, to drop off my vehicle at Maple Acura and pick up the rental. As I am heading out for my appointment, I get a text message from Rajiv saying that I can drop my vehicle off at Maple Toyota with Mauro (that’s where they do paint work) and also pick up my rental from him. I replied back saying "Okay, will do. I hope the rental I'm paying for is not a Toyota?" I receive no response. While I’m driving to my appointment, I call Maple Toyota to confirm that the rental I am paying out of pocket for is in fact an Acura and not a Toyota. They decline and say that I will be receiving a Toyota Corolla. I ask them why an Acura vehicle with Acura warranty being taken to an Acura dealership for processing of said warranty is being replaced with a Toyota Corolla rental, that too when the customer is paying out of pocket for it? She could not answer my question. By this time I was 5 minutes away from the dealership but had no option but to ask her to cancel this appointment. I did not hear back from either dealership nor the service manager. I also lost a precious few hours of my workday morning not getting much done. Conclusion – I would have liked to have been informed upfront that the rental I was paying for would not be an Acura. In that case I would have made alternative arrangements. I was under the very reasonable understanding that I was renting out one of their loaner vehicles. Very few people that purchase Acura’s want to drive around in a Corolla.