152 Nova Scotia Tesla/inftrees Service Centres

My letter to Audi HalifaxThe Q7 is currently at Audi... - chill_until

My letter to Audi Halifax The Q7 is currently at Audi Hamilton. We can confirm that Steele Auto has been fraudulent with regards to defects, repairs and the information not provided during the sales process. The sunroof which you wanted to charge us for was already inspected at Audi Hamilton at the regular service inspection interval. This information was available to you and you chose to deliberately try to scam us for repairs that are covered under warranty. The sunroof has been fixed under warranty. The vehicle was also used as a rental and that was not disclosed even though you could have found this information had you bothered to contact Audi Hamilton. That is illegal across Canada - full disclosure is required. Audi Hamilton also stated that at the auction your salesman continued to push up the bidding surpassing the value of the Q7 in order to make us pay more for the vehicle which is valued much less than the $55,000 you charged me for. They test drove the Q7 and confirmed a proper wheel alignment was not possible and after 4 hours of trying to align it and trying 3 different sets of tires admitted the car's integrity is in question. The trim on the car has to be removed and re-positioned as your mechanics didn't bother to properly re-install the trim. They confirmed the speakers are not functioning properly and were going to order 5 new speakers but decided there are too many issues and are going to put us into new Audi. We have complained to you about all these issues since day one yet you decided we weren't worth the trouble to properly address these serious issues. The fact that we were forced to travel 2000 kms to Hamilton and eventually 2000 kms back to Nova Scotia to have the Q7 fixed is inexplicable and absolutely uncalled for. The amount of grief and stress you have caused us for absolutely no reason has a value. We can prove everything stated and Steele Auto Group does not deserve to have a license to sell vehicles. Does it not bother you that Steele VW and Steele Audi have some of the worst ratings in Canada? Take a look at the dealers in Ontario as an example and your 4,3 Google rating is atrocious. Your dealerships seem to have a pattern of deceit and very unsatisfied customers. Audi Hamilton is the opposite and has built a very loyal customer base because they treat customers well. You do until the sale is made then take a turn. All of you should be ashamed of yourselves having put a family with a 5 year boy at risk of an accident and causing undue stress by using fraud and deception without guilt.

Service - Bill777

Unbelievable how quick they took my truck in for an oil change. I didn't buy the vehicle there but will visit them first the next time for sure

Qicklane service and repair - TOYOTA

Have been going to Quicklane for 15 years now, and always get excellent service. The mechanics are always ready to listen to the concerns about the vehicle, and do a great job in the repairs that are needed. Service tech, John MacKay always tries to accommodate you with the most timely appointments available. All the personal that work there are top notch.

Very excellent service - roaddog3

They had me in quickly and back on the road in no time.They checked everything and recommended my rear rotors and pads be replaced soon.They always let me know if anything is found that is needed to be done soon. Thanks for watching out for my vehicle and me Charles F. Gratto

Bad business - very disappointed - john

I bought my car through this dealer and my car is still under warranty, so I brought my car in to them because it fails to start in the morning. I now regretted that I did. I came in the morning with three problems with the car. When I came to pick my car in the afternoon, for the problem that is still under warranty, they told me they don't have the parts and asked me to come back next time; for the problem that is not under warranty, they just did it and charged me without giving me a quote beforehand even though I specificially told them in the morning to give me a quote for any job that is not under warranty so I could decide to fix through them or not; and for the problem that is probably covered under warranty (engine problem), they said they could not find the problem and charged me for the labor they spent not discovering the issue. Wow! I should quit my job and join this industry! Hillcrest, do you still accept resumes?

Terrible customer service, they block customers when they - J boyd

Terrible customer service, they block customers when they do them wrong, won’t return any phone calls, and rip people off for work they don’t need done.

Worst customer service for dealerships in the valley.... - Llyod S

Worst customer service for dealerships in the valley. Service manager, Greg, was arrogant and rude. Wouldn't waste my time or money here. Too bad they are giving Toyota a bad name

If I could give them a 0 I would. - deleskie

This is our 3rd Land Rover product. We had a 99 RR HSE from new on the lot. A 99 Disco Series II bough in 2002 and currently an 06 RR Sport, that we've had since 08. The truck itself is GREAT we take it for service to this dealership when out local guy can't work on something. We're 400km from there so for most things we can't just take it in. When we have taken it in, there was always an issue, at one point the service rep even ended up yelling at my wife. I've email Land Rover and told them that even after 3 LR product's we loved, we'd never buy another as long as this is the nearest dealership :(

Great Service - lovemykia

Service is always great, they fit me in when it fits my schedule and are always on time and I am in and out of there in a minimal amount of time.

I Took my 2019 chev equinox for oil change very good... - edfudge

I Took my 2019 chev equinox for oil change very good service, very friendly waited for about hour in half which is normal for any shop, did not try to sell me anything I don't need very satisfied with the service

Lazy and rude - sweethunter

Super nice until the keys are in your hands. Will not honor the warranty. They will take your vehicle in, let it sit in the lot, shine it up and call you after 4-5 hours have passed to tell you that your vehicle is ready and all fixed up! It won't be. It will be worse off. When you bring it back again and again, they will act all nice when you drop the car off and commiserate with you about how awful the service was the last time..and then do it again. They will try to charge you for warranty "work" (in quotes, because, as already mentioned, they will not ever fix or even look at your car. They are a bunch of useless, half wit crooks. Sincerely-heed this warning!! Don't buy from them.

Don't Give a Care about Customer Service - Mowgs1999

I had an appointment today for warranty work as the heater only runs full tilt or off and its the dead of winter, Jeep is about 8 months new. Called ahead to see if they are rescheduling and/or on time as there is a huge storm and I'm coming from out of town. Nope, not rescheduling and on time. The baby is sick and has to be dropped off with my wife at work for what I assume is half an hour to an hour. (we have no family here) I get to Jeep, no issues, sign in and wait...and wait...and wait. 45 min later I see it sitting outside so I figure its been done and its pay up time. I ask the attendant who I have to flag down and make eye contact with before he decides to notice me. He comes over and says no, it hasn't even been put in the garage because they are short a mechanic. I explain my predicament and that I am from out of town and trying to beat the storm rolling in. He says it should go in, in a few minutes. 15 minutes later it goes in but no one is working on it. One and a half hours past my appointment time they have not looked at my vehicle. I get a female attendants attention and tell her we cannot wait any longer. My wife cannot have the baby at work anymore and the storm is currently rolling in. I have to drive a half hour home with our baby in this. She rolls her eyes and says well its in the shop why would you take it now? Like I'm an idiot for not having it looked at now. Its been in the shop half an hour with NOTHING done and an hour previous outside. I called ahead!!! I asked if they were on time, I did my due diligence. They were super rude and unhelpful and ZERO apologies other than talking down to me like I was a simpleton for not staying longer. Un-freaking believably poor and rude service. I left, no work done. STILL have to go back to this xxxx place and drove home in a crazy storm. Thanks for absolutely nothing.