14 New Brunswick Dodge Service Centres

Very helpful, good customer service, on schedule and fair - Joan

Very helpful, good customer service, on schedule and fair representation of the service and costs

Was recently in for an oil change appointment which was - Stephen Walker

Was recently in for an oil change appointment which was two hours late. They decided to check the cabin air filter told me it was dirty that I could have another new one for $30. I said go ahead amongst other things when I got the bill they decided to charge me labour on top of the $30, first of all I never even asked him to check the filter and they had it out anyways had i said no they would’ve had to put the old one back in. They charge me labour for installation of the cabin air filter ,a week and a half later I went underneath the hood to clean the motor, it’s a new truck , I found the air filter box had been left open so I’ve been xxxxxxx in dust for the past week and a half totally irresponsible not a pleasant place to deal with , they cannot be trusted..

very ignorant service department - yellow jeep man

Last week our new Vehicle was towed to this dealer with a flat tire which was covered under our tire warranty . the service department told us that because we didn't' purchase our vehicle there we would have to leave it there and they would fix it if they had time when asked for a ride to work we were told "we are too busy walk or call a cab" it was about a mile . the next day we went to get our vehicle they had put on our spare tire did not fix our damaged tire we had to demand our tire and rim to be returned ... NEVER AGAIN will we darken the door of this dealer ..

Great people equals great service. - Carla Kingston-Floyd

We traveled from Cornwall ON to Saint John NB to purchase our 2016 Jeep Wrangler after being very disappointed with the selection in our local area. Dobson's special order our vehicle and we were thrilled to bring it back home with us. Unfortunately, we had a small paint problem with our front fender and they helped us get in fixed at a shop in Cornwall as the local jeep dealer told us to take it back to NB. I am sorry to say the problem returned after a few months, but here is where the story gets better. We stopped into Dobson's while in NB on a family matter. They had zero notice that we were coming,but they gave us a new vehicle and had our Jeep repaired at their location while we were home. Anyone can sell a customer a new vehicle, but it is the service after the sale that makes a customer for life. Thanks to Erin McQuade and John Burchill for all of your help; we will see you for our next new vehicle purchase!

This place is an absolute rip off. - andrew.hanson

This place is an absolute rip off. DO NOT purchase from this dealer or take anything to be repaired here. They WILL gouge you at every corner, and treat you like garbage rather than a customer. Ignorant unqualified untrained individuals working here. Save the headache and go elsewhere. I would give Negative stars if possible.

Unfortunately it was very bad experience. - A33HRAF

Unfortunately it was very bad experience.I just bought Honda Crv with 30000 $ And igot a flate tire.the first things was that there is not warranty on tires ,it ok then I asked the manager to have a discount to repaire he said that tire department it a different departement .so I asked the tire responsible to fixe the issue and it was 3 pm he said that tehere is no one to fixe the issue call me tomorrow to gove un apoitement . My advice for people who want to buy a car from rally .don't buy a warranty because they well give you a big discount just to buy a warranty and this will not covered you .also when you buy a car also be patient don't buy the first day because they will push you tho signe the cntract even a 9 pm .so my review after my purchase is -10 .

Day 1: Went to get a new tyre and lug nuts installed, as - shaharul

Day 1: Went to get a new tyre and lug nuts installed, as well as a peace of mind checkup. As a result of the junc lug nuts, my rotor and pads were broken. Car was delivered without a test drive and was risky to drive back home. Peace of mind that the rotors and brakes needed to be replaced, but that it wasn't necessary. They also stated that the lug nuts could take two days or two months to arrive. Day 2: Contacted them and notified them of the wheel noise and jerking steering! I've been asked to drop the Jeep off once more. As a result of the $4000 quote, I was required to pay $140+ dollars for checking again. I refused to pay the charge because I had just paid for a peace of mind check the day before. There was a significant discrepancy between the outcome of mental tranquilly and the quotation the next day. They waived the fee when I filed a claim, but service manager Kevin refused to service my vehicle without replacing parts. I assured them that my vehicle was in perfect working order. Over the phone, he dominated me. When I contacted to review the progress of my lug nuts order after two weeks, the front desk said it could take three days or three months. Never before have I had such a bad customer service experience. I called at least ten times to speak with the General Manager, but no one transferred to him, so I sent an email, which was never responded to. Summit Dodge Fredericton, NB provides the poorest service.