15 New Brunswick Chevrolet Dealers

The team went out of their way to find the vehicle we - Paul Koberinski

The team went out of their way to find the vehicle we were looking for. The staff was friendly and professional and we were very satisfied by our experience.

3 Yrs. - Greg

3 Yrs. Later All of the great people I had spoken highly of in my 1 yr later review are no longer employed at the new CYV. These former employees took my concerns of deficiencies I found, when I originally brought my vehicle in for service, very serious and corrected the problem with professionalism. CYV has changed since then. After trying for 2 years to get repairs done under an after market warranty sold to me by Vaughn, I am left in a position where I can no longer recommend CYV. I have received too many broken promises from multiple managers, both old and new. The service manager, Cory, wasted a month with 3 broken promises to "take care of this" and never did. There was one employee, who I was transferred to by mistake when trying to reach Cory, who did the most important thing any employee can do for a distressed customer. That person listened to my concerns about the negative experience with CYV, without making excuses such as "this happened before I started here", or interrupting me during my recounting of that negative experience. They simply listened. This person then promised to "look into this." This person, self titled "lowest on the rung", investigated the situation and made more progress towards getting the issue resolved than any of the previous employees/managers. There were a few minor details to be confirmed and I could bring my vehicle to CYV, pick up a courtesy vehicle, and CYV would take care of getting the repair done. Unfortunately, that person had to leave prior to completion of these minor details and is no longer employed at CYV. I gratefully thank and wish them all the best. This person’s hard work was completely destroyed by the assistant manager, Daniel. Daniel was supposed to take over the completion of the minor details. I received a call from an unrecognized number who left no message identifying themselves. It was apparently Daniel. A few days prior to when I was supposed to bring my vehicle in for repair, and hearing nothing from Daniel for two weeks, I called to get updated information on the minor details and when CYV wanted my vehicle. Daniel had no interest in listening to my concerns or how poorly a “valued” customer had been treated. Daniel seemed to have his own agenda that was more important than listening. He continually interrupted and talked over me during this conversation. I explained to Daniel I was a Veteran with unseen challenges and his continuous interrupting was aggravating that condition. He continued to interrupt and talk over me. In my anxious frustration and distress of being unheard, I raised my voice. No profanity, simply raised my voice and informed Daniel he had triggered my condition. Daniel immediately hung up on me without reason or warning. To do this to any customer, with or without challenges is disrespectful and disappointing. To do this to a Veteran with unseen challenges is disgusting! If you've earned praise, appreciate it. It you've earned some "lumps" for poor service, take them and correct what earned those “lumps.” I left a message with reception requesting if Bob was still involved with CYV, and would like to discuss my experience, please call. It has been 8 months since this incident and no call from Bob, Daniel or anyone from CYV. I can only assume Bob is no longer involved in operations at CYV, or never got the message, because Angela, the last good service manager, spoke very highly of Bob. It appears Daniel and CYV have dismissed me and the extra warranty purchased was a waste of my money. There was a time when a company earned respect through great service and a positive customer experience. The new CYV demands respect and gives little in return. I can no longer recommend CYV.

We had a hitch installed on my chevy bolt there this week - jessica

We had a hitch installed on my chevy bolt there this week and the service was impeccable. After I emailed them last week to inquire if they could do it, David messaged me back the very same day and booked me in quickly! Very accommodating, great service, and they did an amazing job! 10/10 recommend. It’s a little bit of a drive from Moncton but totally worth it

Tried to sell me a $5000 transmission for what was a... - Cranky

Tried to sell me a $5000 transmission for what was a $500 part that I told them to check. The factory trained guy didnt want to investigate just replace.

Top Notch Service. - East Preston

I wish to express my appreciation and offer sincere thanks to those that had worked on my truck today. The direction and attention to detail for a problem that I had with my truck was dealt with fast and below my anticipated budget expectation. To have the problem removed and at a lower cost would be good reasons for posting this, but most important was the manner that Clark personnel had dealt with an out of province customer. A tribute to the 100 years in service...and confidence that you will have another 100 years. Thanks. Brian Mintus

Shady dealings from this dealership - Karen

I purchased a used car. Immediately multiple issues came to light. Some of these issues were definitely known to the dealership and conveniently covered up/unacknowledged at the time of sale/purchase. One issue was covered under warranty. All other issues were left for me to repair/pay for/deal with. In their words when asked about a specific issue: "I don't know what you're going to do about that, but what else?" I am left with a definite distrust of this dealership as they certainly had no interest in looking after me once I had signed on the dotted line. Out of sight, out of mind must be their motto. I am left with a car I paid to repair and which may have many more issues to come up. Staff are neat and polite. On all other counts that concern me as the purchaser, I would issue 0 stars. Feel free to contact me: 506-856-8540 Ask for Karen

Now known as Sussex Chevrolet Buick GMC. - pat.christie

Now known as Sussex Chevrolet Buick GMC. I purchased a used 2016 KIA Soul EV in November 2023. Three months later, the car broke down and spent a month at a KIA service lot. I finally got $300 for it on trade, taking about a 98% loss. We do not have lemon-aid laws here in New Brunswick, but we do have laws protecting us from unreasonable losses. We have the right to expect a car to work and be repairable. This dealer has been aware of this situation has not made any attempt to provide any kind of compensation as they are required to by law.

Worst experiences ever. Do not recommend this dealership... - BM

Worst experiences ever. Do not recommend this dealership or buying GM at all I have about 100,000 km on my car, new off the lot and the vehicles been in the shop about 10 times. They try to grab your money for diagnosing (or most of the time not daignosing problems) that should be covered under my full warranty. I overpaid for my vehicle hugely so that I could have the best warranty package and hopefully get the best service but this is not the case whatsoever. I've brought my concerns to GM cooperate in the past with no resolve. I have decent Lounsbury service in Miramichi but should not always have to travel to be taken care of. I have two Chevrolet vehicles and with service like this I'll never own another. I highly recommend people check out Hyundai across the road.