27 British Columbia Volkswagen Service Centres

Went to service my Audi at this store, and dealt with - K.S.

Went to service my Audi at this store, and dealt with Drew. He was over the top professional from the start to the end, and made my wife (who had to drop it off before work) feel very comfortable and taken care of. The technician Connor did a fantastic job, and made sure the paperwork had everything he did, in great detail!

Great service and friendly staff. - Thesmiths88

Great service and friendly staff.. Thank you to the Service Team for accommodating me on short notice!

For last minute drop in. - uhrsili

For last minute drop in. I received very good service. Staff is very friendly. They tried to accommodate me for my problem with my car. Good job

We are on our 3rd VW vehicle from you and are writing to - rchipps

We are on our 3rd VW vehicle from you and are writing to share our satisfaction. We have had trade-ins for 2 Jetta, & pruchase of a second hand 2020 Tiguan. Your vehicle service is thorough and we are well informed of all the work required and completed. Your staff is friendly polite and considerate of our time and costs. We usually deal with Michelle who always knows us and asks how we are, as well as our vehicle. She assists us with every detail and does all she can to assist us herself. This time we were not able to use your customer vehicle so we had to rent a car. Michelle went out of her way trying to keep our rental to one day instead of two. We are very grateful for her consideration and we thank her again. Our satisfaction with your service is 5/5 and with Michelle is 10/5! Randy and Laura Chipps, May 31, 2025

These inept grease xxxxxxx CANNOT get anything done - VW JP dealership is the worst

These inept grease xxxxxxx CANNOT get anything done properly. There was an alternator issue and these clowns misdiagnosed saying its the battery after spending an hour and charging $200 for the diagnosis. Decided to get a second opinion and therefore took the car to another VW specialist who's been in the business for 30+ years. His opinion? The alternator. Oh and the crazy part? It literally took him about 10 minutes to conclude the diagnosis and he didn't even want to charge me anything for it. Took the car back to the dealership and because they said they can't properly diagnosis if its the alternator without replacing the battery (which absolutely made no sense as the other mechanic was able to deduce that the alternator was faulty without having to replace the battery), had no choice but to replace the battery (as the extended warranty I purchased with the car only covers works done at VW dealerships) and hope that the extended warranty would cover the battery cost under consequential damage. 3+ hours later, ALAS it's the alternator. Fortunately the extended warranty would cover the alternator, however, the battery would not be covered even if the damage is consequential. Alright, so let's get this done then. Alternator gets replaced days later. Then the fun starts. The car starts having oil leaks all of sudden. Mind you this has never happened before. Quite the coincidence eh? Decided to take the car back to the VW specialist instead of the dealership as he was far more honest and reliable. He checks the engine bay and guess what we found? A loose screw on the alternator. Another screw had already gone missing. The VW specialist then proceeded to tighten the remaining screw and found another in his shop to replace the missing one all free of charge once again. This was only a few days after the new alternator was installed by the dealership NOT months and certainly NOT years after. Please explain how this is even possible unless those clowns half-assed the work. Can't believe this is the quality of a $2500+ job. Reached out to those imbeciles immediately to get to the bottom of this substandard "work" only to be told that I would hear back from the service manager Jason. We had a long weekend coming up (first week of August) so I decided to wait until the next business day when he'd be in office - August 5th. Well, four full business days have passed since that man returned to office from his vacation and I've yet to receive ANY apology from these imbeciles for this deliberate, malicious negligence. Needless to say, I will never be taking my car back to anywhere that operates under the name jim pattison as they clearly lack any professionalism or qualification to deal with machines that have direct impact on people's safety. Next time your beloved VW breaks down, do yourself a favor and take it elsewhere.

Breanna in service is terrific she has helped me with all - mille050

Breanna in service is terrific she has helped me with all service and is wonderful

Friendly and helpful - Gwmp43

In twice for warranty work , fast and friendly service . front desk helpful , provided ride to mall and pickup when job done. Heartily recommend for repairs .

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

I have a 2014 Volkswagen Beetle that I purchased at Comox - lmgreenan

I have a 2014 Volkswagen Beetle that I purchased at Comox Valley Volkwagen. It was one of the vehicles covered under the emmissions recall and it received the emmissions modification in 2018. It is covered under warranty through Volkswagen Protection Plus and the extended emmissions warranty through Volkswagen Canada. The turbo went on August 4 and I had it towed to the dealership for service on August 6, 2024. The turbo part was sent to Volkswagen right away by the warranty company. After that the mechanics diagnosed other problems with the engine they decided that the wrong oil must have been used. My husband sent an oil sample to Cat Finning and proved that the correct oil was used. As we live a ferry ride and it is an 8 hour round trip we tried to stop in as often as possible to check on the status of the repairs and to see if a courtesy car might be available. On October 22, 2024 we stopped by to check on the status of the car as the Service Manager would not call me back although I had asked for a call back many times.. My husband tried to address the Service Manager for a status update but she walked away from him. My husband then went out into the lot and saw that my car was extremely fogged up and the passenger window was open. He went back into the service station and aked the parts clerk for the keys to open the car. She went looking for the Service Manager and he found the Service Manager, the Mechanic and the Service Clerk out by my car. At this point they had closed the window. My husband demanded that they unlock the car so that he could see inside. He found that it was full of water and that mould was growing on all of the cloth interior pieces of the car. The Service Manager asked the Mechanic who had left the window open and he said I'm sure it was not him but that the car had been in and out four times so it would it be hard to keep track. My husband took pictures and asked to speak to the General Manager. He was introduced to Jon Beekman as the owner of the company. My husband called me to tell me what had happened and I called to talk to the Service Manager. This was the first time I had ever spoken with her in relation to the status of my car repairs even though I had left many messages for a call back. I also called the Finance Manager to express my upset as I had been speaking with him to try to get a status of my car and he was willing to call me back. The problem with that is that he could never provide me with a status but said that he would have the Service Manager contacgt me but she never did. The Finance Managre also said that Jon Beekman was the owner and that he was talking to my husband right now. I have asked but have not been granted a courtesey car for even one day so far. We called ICBC today to file a claim for the mould problems and during that call we found out that Jon Beekman is not the owner but that the owner is in fact Jim Revenburg. I have been asking for the General Manager's name since September 5, 2024 when we realized that the Service Manager was ignoring us. My car has 82,000 km on it and is covered under extended vehicle breakdown protection and Volkswagen Canada's extended emmissions warranty. We have never been treated so poorly by a car dealership. I would never purchase a car or take a car for service to Comox Valley Volkswagen again.

Absolute worst customer service I have ever had. - aub1324

Absolute worst customer service I have ever had. The service manager has been there 25 years though. You don’t have to ask him he will tell you !

Recently I guided a friend of mine to a Golf Sportwagen... - Mike W.

Recently I guided a friend of mine to a Golf Sportwagen at Harbourview . The trade in transaction was very uncomplicated and without pressure. Sean (the dealer principal ) was nice enough to have a chat and Sean in sales sealed the deal . This is still a family run business and it really shows . Subsequently I have just had a service of my own Golf R and found that end of the operation to be at least as efficient and welcoming. Thanks to Iain and Jay . I rate this place as amazing , almost like a bygone era .

Unbelievable Service - Nav

Unbelievable customer service. Extremely happy with my Jetta and they went above and beyond to ensure that I got the best deal possible. Extremely happy with my purchase

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Do not trust the Certified PreOwned promise. Less than a... - Cheryl

Do not trust the Certified PreOwned promise. Less than a month and we’re having issues. Asked for a full re check when we had to take the car in the first time. Refused. Now it’s back a second time. They loan you a vehicle half the size of your own with absolutely no attempt to be helpful.

Words experience ever with service, they didn’t fix the... - Carlos

Words experience ever with service, they didn’t fix the noise that my car have, I payed 550 bill and my car wasn’t even washed, I would highly recommend never go to this dealership service !! I’ll never come back here!!

Very Good! - JoMax

Appreciated the service being completed within estimated time, and the service Tech's (Jason G) extra helpfulness, noting his input on my paperwork, and replacing burnt out running lite. The problems were solved 1st time around.

Vancouver VW is wonderful! - smlsullivan

Vancouver VW is wonderful! I have purchased several Golfs from them. Each time the process of purchase has been a pleasure. The salespersons are excellent. They know their cars well and make the sales procedure enjoyable. The service advisors are friendly and thoughtful. They work hard to make a visit to VW productive. I have had the privilege of working with Mickey Huang and Matt Ogglesby. On recent visits Tina Soyles has been my advisor. She is absolutely fantastic! She offers the best service that anyone could ever desire. It is with joy that I can recommend Vancouver VW very highly! Dr. Shirley Sullivan

Will not deal with Vernon VW ever, ordered another key - UnseenAcres

Will not deal with Vernon VW ever, ordered another key FOB for my car, they sold me a knock of FOB at VW price of $350. They couldn't get the FOB programmed to work, wanted me to spend another $500. Went to another company and it was done within 30 minutes but I had to put out another $150. Could have ordered the knock off FOB myself off amazon for $100. No gesture of compensation or refund made by the company.

Just placed an order for a new battery from these guys, - Emily Cable

Just placed an order for a new battery from these guys, spoke with Brooke in the parts department and she was so helpful and kind, absolutely amazing to deal with.

I've been with Cowell since 2005. Probably one of the... - raymondwilburwong

I've been with Cowell since 2005. Probably one of the best VW dealers in Lower Mainland. Cowell service has been reliable, open and decent, and dependable all this time.

Gavin from parts and services got our vehicle fixed and - DamienD

Gavin from parts and services got our vehicle fixed and taken care of asap. Had an outstanding experience and would 10000% recommend to friends and family.