24 British Columbia Subaru Service Centres

Crappy - Jerry

Came in for a service. Staff mirepresented time and cost to do. Inexperenced staff?? Not coming back and I do love my Subaru. Stay away.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

I have dealt with the Sales, Service & Parts departments - KristaW

I have dealt with the Sales, Service & Parts departments here & have always received 5-Star service. Because of this I have been a loyal Docksteader customer for 25 years even though I live down the road from JP Subaru. None of the folks who’ve always taken such good care of my vehicle seem to be there this year and the Service Dept has really gone downhill. My last visit there was terrible & I stated so on the Customer Service Review they emailed me following my service, I have yet to hear back from anyone. This fall I be getting my winter tires out of their storage & going straight to JP Subaru with them.

I have nothing but great things to say about Go Langley - mustanglinda69

I have nothing but great things to say about Go Langley Subaru. When I need another vehicle, I will be going back there. I was having a problem with my Subaru Impreza with the engine light going on. The Service Department and Service Manager got the job done. My car was being difficult and we went in a few times, but they didn't give up on us. Very happy with the outcome of my car. Go Langley Subaru have lots of different vehicles to choose from too. Which will make it easy to find my next car there. Everyone there make you feel like you matter. Special thanks to Lee & Rob. Cheers, Linda & Kelley

2023 Subaru Wilderness Outback in for 1st 6 month - RAM

2023 Subaru Wilderness Outback in for 1st 6 month service. Thanks for your help Carol in solving a couple of issues that have come up when learning a whole new vehicle!

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

Just want to say Thank You to Glen in the service dept. - marsherr5558

Just want to say Thank You to Glen in the service dept. He was very helpful and knowledgeable in regards to my Forester. Also he arranged a ride for me home and also a pick up ride to return to the dealership with a uber no charge. So far very happy with the car and the dealership. Thanks Again Glen great customer service

Barry in the service department sorted out the problem... - JuliannaMarie

Barry in the service department sorted out the problem with my car in less than five minutes. He was knowledgeable and extremely courteous. Thank you!

My elderly Mother (86)has always insisted on using dealer - sam

My elderly Mother (86)has always insisted on using dealer services since she bought her 1990 Subaru Loyal. Even though I am a mechanic she 100 percent put her faith in the dealer. No one else has even lifted the hood up on the car. After her most recent service she asked me to double check the work performed as the tech had suggested a fair bit of work. You can imagine my surprise when I open the hood and see a dirty old rag strapped to the oil filler neck of the car and a fuzzy battery in need of service. Not great for keeping moisture out of the engine or having the pcv system work correctly. Going through the records the tech mentioned oil filler cap missing Sep last year. They didn't ask her if she wanted to replace it. Not once but twice the car was in for service and this was not corrected. Also kind of wondering where it disappeared to start with as as I said No one but the dealer works on the car. Not the kind of attention to detail I would expect from ANY shop.

Oil change, tire change and a/c repair. - MissSkippy

As usual great service. Vehicle came back from the complimentary car wash sparkling. I drove it there looking a bit grimy and sad from winter And drove it out feeling the summer.

This dealer let me believe their 5 years warranty on - Taylor

This dealer let me believe their 5 years warranty on battery by mail me a letter,but I found it is fade one after my car dead in garage due to battery down. They ate their words like children want protect their only left candy.

I had the misfortune of having nothing but minor vehicle - Raymond

I had the misfortune of having nothing but minor vehicle issues with my wifes Subaru Forester. To the credit of ALL the staff at Subaru Nanaimo, they let me know the status of things every step of the way. I would pick the car up and another minor issue would crop up> Had it in most of the last month and picked up a couple times. Many investigation things were done at no charge ot me (greatly appreciated!!) and today when I picked it up, its running great! Kudos to front end staff, service department. Everyone I dealt with and talked to here was courteous, professional and treated me very well. I would not hesitate coming back here for service.

Not friendly, long wait, wrong parts. - Mach1

Have only been in here twice for oil filters for my Mazda 3 but both times the parts guy was unfriendly, and even though it was not busy I had to wait a long time. The first time they gave me the wrong oil filters. Not impressed.