18 British Columbia Mercedes-Benz Service Centres

John was very professional and followed up with me if - Eva

John was very professional and followed up with me if futher help needed. Will surely work with him again. Eva

Left three messages Friday. - woolleys

Left three messages Friday. Check engine warning on. No call back. Called today, Tuesday, from Whitehorse. Couldn’t tell me why they hadn’t called back nor could they offer any helpful advice. This is not ok. I expect more when I’m driving a $150,000 sprinter. I’ll go to a doctor fferent dealership for service next time.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

I recently had the pleasure of experiencing exceptional - Angela Combs

I recently had the pleasure of experiencing exceptional car repair service that went above and beyond my expectations, all thanks to Trevor Springman. I can't say enough about the outstanding work he and his team at Kelowna Mercedes-Benz provided. Our situation was complicated as we were visiting Kelowna from the US and repairs on the car needed to be authorized by MB USA. From the moment I dropped off my vehicle, I could tell that Trevor was dedicated to ensuring the best possible service. He took the time to listen to my concerns and thoroughly assessed the issues with my car and assisted with arrangements for a hotel for our unexpected extended stay. What truly stood out was his commitment to transparency and communication throughout the entire process. Trevor explained the necessary repairs in a clear and understandable manner, ensuring me costs would be covered by my CPO warranty. This level of communication gave me confidence in his expertise and integrity. What truly set Trevor apart was his dedication to going the extra mile. Not only did he complete the necessary repairs promptly and efficiently, but he also took the time to address some additional issues found during the repairs. His attention to detail and commitment to delivering top-notch service truly impressed me. Furthermore, Trevor and his team ensured that my car was returned to me in immaculate condition. It was not just the repairs but also the clean and well-maintained state in which they returned my vehicle that demonstrated their professionalism and commitment to customer satisfaction. In summary, Trevor Springman and his team provided an exceptional car repair experience that exceeded my expectations in every way. Their transparency, dedication to quality, and willingness to go above and beyond set them apart in the automotive industry. I wholeheartedly recommend Trevor and his associates to anyone seeking outstanding repair service. They have certainly earned my trust. Thank you, Trevor, for your exceptional service!

I have not been 100% happy with the outcomes of my - Heather

I have not been 100% happy with the outcomes of my service, but I do want to acknowledge Bryce Norman and his superior effort to accommodate me at all times. He has often gone out of his way to make things happen as flawlessly as possible. I will give this dealership 5 stars for Bryce Norman's outstanding service.

Exceptional service, above and byond - George

I recently had my vehicle service at Mercedes Nanaimo. I live out of Nanaimo, approx. 50km away. On the day before my scheduled service, I found out wasn't able to drive the next day. I phoned the service department. One of their employees (Dave in Parts) offered to come to my home, drive my car in for servicing, and return it that evening. Never had such great, appreciated service. Needless to say, highly recommend this team of great people!

During my visit to this branch to inquire about my - Rod

During my visit to this branch to inquire about my expired services on my EQE, I unfortunately had a very negative experience with the sales representative, Babak Mousavi. I found his attitude to be rude and dismissive, which left me feeling unheard and frustrated. Given the role he holds, I was surprised by his lack of professionalism, especially since customer service is so crucial in this industry. It makes me question the management's decision to have someone like him in such a customer-facing position. I hope the team takes this feedback seriously, as the service I received was far below expectations.

Reliable service from dealership over the past 12 years. - Buffy

Reliable service from dealership over the past 12 years. Recommend Brad Gold when purchasing your next vehicle