25 British Columbia Mazda Service Centres

Took my 2014 Mazda CX5 in for check engine light. - acdc0775

Took my 2014 Mazda CX5 in for check engine light. Needed a lot of work done fuel injectors etc. Aaron at the service Center was very helpful dealing with my extended warranty. He was able to get me a loaner car and kept me up to date with the process. Just got it back and it’s running like a dream! It was even washed and vacuumed!

They treat me like family at Island Owl and I love going - J Mose

They treat me like family at Island Owl and I love going there. I will always deal with them!

The repair went perfectly and in less time than promised. - Dan the Moose

The repair went perfectly and in less time than promised. I can’t think of anything else to say.

Excellent customer service. - G

Excellent customer service. There is nothing more they could have done to make the experience better.

Very fast and efficient, called in my concern regarding - Lukaiser033

Very fast and efficient, called in my concern regarding my wheel bearings, recieved an appointment in a timely manner (under 2 weeks), and had my Mazda 3 back within same day.

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

Their service department, and Conrad in particular, is - jt

Their service department, and Conrad in particular, is fantastic! I'm in a 2013 Mazda3 with over 550,000kms on it and it's still a pleasure to drive and maintain. I really feel like he's rooting for us to reach our goal of a million kms. He is consistently approachable, easy to understand, and often goes above and beyond making sure we have what we need. I nearly always drive away from the service department with a smile, feeling good about the maintenance we've had done, feeling good with the performance of the car, and feeling good with having had another positive experience with Conrad. It makes a difference feeling like you and your car are well cared for. Thanks!

I had purchased a VIP service package for my previous car - michaelstrombone@gmail.com

I had purchased a VIP service package for my previous car not knowing I would upgrade to a newer Mazda. They worked out a solution where my investment in their service package was not wasted and made me a happy customer.

The service at this dealership is terrible, and they try - AS

The service at this dealership is terrible, and they try to upsell unnecessary services. I stopped going here after an experience with three separate issues: resetting the service light, fixing the trunk system, and testing the battery (since I suspected it might be causing the trunk problem). One technician quoted me $69 per issue just for diagnostics, plus any additional costs for parts and labor. This was surprising, as another technician had told me over the phone that battery testing was free and resetting the service light would only cost $35. When I tried to clarify the different quotes via text, the technician admitted they worked on commission after I pressed him on the inconsistencies. He was defensive and rude in his responses, which made me uncomfortable. Ultimately, I took my car elsewhere. I managed to reset the service light myself with a quick Google search, had my battery tested for free by an independent mechanic, who confirmed it was causing the trunk issue. All in, it cost me $89 plus tax to fix everything, including labor for the battery replacement. To top it off, the last time I had my winter tires swapped here, I told them I was in a hurry. They assured me they’d called me an Uber after I dropped off the car. After waiting 30 minutes, I checked back at the desk and was told someone had "accidentally canceled" the Uber. Overall, I would not recommend this dealership for service.

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

amazing store they always explain, and prices are great - mcm

amazing store they always explain, and prices are great not the usual store that gives you cheap basic service they recommend the proper amount of service for the area and don't treat you like the basic Vancouver client that is in a basic climate they taylor the service to be condusive to our conditions in kamloops like serviceing your brakes more frequently. just simply an amazing store they win you over with service and not just cheap prices

Poor servicing experience. - fredunder

Poor servicing experience. They are constantly trying to upsell and don't do a great job dealing with complaints or resolving issues. The service manager is a nightmare - Daniel seems to be one of the decent guys that work there.

Worst service department I have ever dealt with! - deannabagnall

Worst service department I have ever dealt with!! Took them having my car for almost 8 weeks before I could even get a courtesy car, then when I did it was the most disgusting thing I have ever seen. They do not care about their clients, neither does Mazda Canada. 2 years later and never a word back from Mazda Canada. AVOID this dealership/service department at all costs. Had to take my car back in a week after I picked it up, to a different location and found out parts of my engine put together with zip ties, yep that's how they fix cars!!

Amazing attention to detail. Phone call on extra work.... - JohnD

Amazing attention to detail. Phone call on extra work. Well explained Terrific product and model knowledge. No hesitation in recommending Car washed and recommendations on next service Great job

I took my 2022 Mazda CX-5 in today for its first - Karen Deroy

I took my 2022 Mazda CX-5 in today for its first servicing, I was extremely happy with the thorough job they did. The service advisor Steve was very friendly, professional and helpful. I will definitely recommend them.

Excellent experience at the dealership last week. I had... - Sandy A

Excellent experience at the dealership last week. I had another appointment right after and vehicle was completed on time and done right! To add to the great experience, they washed and brought my car up for me when it was ready. Highly recommended!

The service centre tried to charge me $147 for a firmware - Redgeekblue

The service centre tried to charge me $147 for a firmware update, a service that other Mazda dealerships offer for free. When i called ahead of time, they said it would be $60. Crooked money grabbers. Avoid like the plague.

We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in... - michaeljosephcarroll

We bought our 2016 Mazda 3 GT Sport new at VIP Mazda in 2016. All of the scheduled maintenance was done, on time, by VIP except for the last oil change. The engine seized at 114k kms. The VIP Mazda service manger told me that the engine had thrown a rod and put a hole in the block. He also told me that this had happened because the engine wasn’t lubricated… even though there was no “low engine oil pressure” light warning or valve lifter noise. He then quickly went on to blame the reputable garage where a licensed mechanic preformed the last oil change. I asked the service manager how much oil was in the engine and was told that there was no way to know as the technician had removed the oil pan already. VIP went on record on Facebook later saying “Our Mazda Canada Certified Master Technician inspected the vehicle.…the technician noted that although the engine was seized the oil was 0.5L over full.” Mmm…so which is it? I was then quoted $5780 to replace the engine with one that had 100k kms on it. There was no offer to help or any show of good faith from VIP Mazda whatsoever. I guess, after 5 years, they figured they had gotten what they could from us. This is an excerpt from a letter we received from Mazda Canada; “V.I.P. Mazda has advised us that they would be happy to help the with the cost of the repairs – by giving a better price, but there would be no involvement from the manufacturer. We thank you for the opportunity to review.” We had another mechanic replace the engine for one with a lot less kms and less money. Upon further inspection of the original engine, it turns out, a bolt from the crankshaft bearing cap failed. The head of the bolt broke off and was pushed through the aluminum block by the connecting rod. Probably a poor casting but certainly a factory flaw. Clearly none of this happened because of a lack of lubrication. It was a factory defect. Had the “Mazda Canada Certified Master Technician” spent just 30 minutes more, he would have seen the flaw…but they couldn’t be bothered. This is a dealership that will absolutely turn their back on you as soon as it appears that you have become less profitable. I find their dishonesty shocking and disgusting.

I brought in my 2022 cx 5 for its regular maintenance, - rt-604

I brought in my 2022 cx 5 for its regular maintenance, and front suspension problem. The mechanic did a wonderful job on my SUV. No more clunking, in the front suspension. The car. Was very clean when I got back.