14 British Columbia MINI Service Centres

The service department was very responsive to my problem. - FAD

The service department was very responsive to my problem. It was dealt with in a timely manner.

Been with them for over 10 years I totally trust them - Wrapitup01

Been with them for over 10 years I totally trust them they are the best

many concerns with how they treat the elderly. - randyogrady

many concerns with how they treat the elderly. First my 90 year old mom bought a new car. I went and approved the deal telling the sales rep "no extra fees, no tire or windshield insurance etc" he agreed but when she picked up the car I noticed they talked her into paying for Paint Protection wax? for $700. Upset I complained they shrugged and said its already done. Fast forward 18 month, her new car has 25,000 km and she gets an email saying she needs new breaks on her car. How is this possible with such low KM when the internet says average is 50,000Km with most going 70,000 as well as the fact they never even inspected the car. They quoted $800 again without even looking at the car. How is this not senior abuse? At the very least taking advantage of someone vulnerable who they scare into spending unnecessary money. My call to service went unanswered and message not returned. Beware!

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

The dealer was upfront about costs and service about my - ken_maloney03

The dealer was upfront about costs and service about my vehicle and gave me a free model car of my car for my grandchild

Terrible upseller - Choked

My wife took her 2008 Clubman S (120,000km) in because the service light came on.She was planning a road trip and wanted "peace of mind". Over $650 later they had changed the oil and filter, changed the cabin filter and performed a "mini" brake and "mini" coolant flush, whatever that is. They also recommended $4390 of work required. Leaking differential axle seal, leaking crank seal, leaking vacuum pump oil joints and a leaking valve cover gasket. The valve cover and the vacuum pump to be replaced even though they are not damaged. Also quoted $245 for manual trans oil, it holds less than 2 liters @ $8.10/litre! When I asked about their math they said "err, oops". I asked if they checked the level, they said no, they couldn't. Why not? No level plug they say. How do you fill it I ask? UMM, not sure, this from a service advisor. So, it's leaking apparently and they sent her off in it with the transmission oil level unknown. Nice guys! The PCV valve is integral with the valve cover they say, and "it always fails and is not serviceable" so we replace the cover at $556. The vacuum pump is lubed with engine oil through piping, this is where the leak is apparently. A gasket set (which is a mini kit) will fix that. Pump replacement is not required, the brakes are fine. So much for her peace of mind but her wallet is light and breezy. So BEWARE, these are greedy and unscrupulous people who will inflate problems, prey upon ignorance, abuse their trust and actually flat out lie. STAY AWAY and tell everyone!

We have been dealing with this dealership for several - MINIC

We have been dealing with this dealership for several years now for sales and service. We have always been very happy with both. Love the product and they treat us like they care.