14 British Columbia Land Rover Service Centres

Brought my 2014 Q7 for repairs. - Victor A

Brought my 2014 Q7 for repairs. First I was told that I needed a new power steering hose. After being in the shop for 4 days, they replaced it and charged me $1200. Then I was told it’s still leaking and I needed to replace my power steering cooler and it would cost a further $1500 plus tax. Was suspicious so brought my car to a local Audi specialist (not a dealership) to get a second opinion. They diagnosed the problem as a loose clamp. Strange how the clamp was loose!?!? Shop repaired it for $100! Went back to Downtown Audi for an explanation. They downplayed it and refused to admit they did anything wrong. You can formulate your own conclusions. STAY AWAY!

Awesome Service Department - hiroanz

The JP Scion’s Service Department is awesome!! I took my Subaru BRZ (mechanically identical to the Scion FR-S) in for an oil change today. The service techs notice rodent droppings in the engine bay (I park outside, no choice), and clean the entire engine bay for me free of charge. I was very happily surprise when I got home, popped the hood, and noticed how sparking clean the engine bay is. I did not expect them to do that. That is service way above and beyond my expectations. The prices are also very reasonable, much, much less than what Don Docksteader Subaru charged me for the same oil change. I also appreciate the free ride Downtown. Thanks JP Scion, you’ve earned yourself a repeat customer.

They dropped my Discovery off their hoist and totalled it - Daniel L.

They dropped my Discovery off their hoist and totalled it in June 2023, when it was in for an engine replacement. It's now been a year and dealership has still failed to make me whole. They dropped the ball so hard, their insurance company had to reach out to me directly to answer questions that the dealer either ignored or refused to answer. Their insurance policy could not pay out the full amount that their insurance company themselves deemed the loss to be valued at due to limitations in their policy. David Campbell, their service manager and Phil Levy, the service advisor had committed to making me whole and committed to working with me to cover the shortfall and expenses I incurred over the past year due to this incident, only to tell me after repeated follow ups that this was now "over his head" and that he would connect me with their General Manager. This was 4 months ago. As of the date of this review, they have still yet to reply to my phone calls and emails to the GM, and I have not had any dialogue at all with their GM. Phil and David had also committed to ensuring I had continued use of a loaner until this was settled, but have since asked me to return it (which I did). I had ACL + Meniscus surgery this last month and am now car-less and have been unable to get to all my appointments that are critical to my recovery. Have been a loyal customer of the brand for over 10+ years and this dealership's poor business practices are pushing me to a different brand that actually follows through on promises and takes responsibility for their actions.